CUX.io vs. GoSquared vs. Heap

It's great to have such a tool in your closet as a UX designer or else it's hard to find those pain points. The tool was very helpful in finding weak points at specific sites, collecting data, and presenting it to show the severity of the issue. Additionally, it revealed unnoticed errors and inconsistencies and contributed to quick fixes.

Incentivized

It works best for real time customer relations and monitoring. For historic data use it with another tool. Other than that it is an amazingly easy to use, and to set up tool. Once you start using it, you will never go back.

Heap is well suited for 1. Capture customer journey with session replay 2. Identify customer behaviour and improve overall customer experience 3. Frequent and quick implementations and modifications 4. Comparative analysis for historical marketing insights Heap is not so well suited, if the aim is to capture only analytics data without any goals to improve upon customer experience / targeting appropriate users based on data tracking.

Incentivized

• Allows user recordings which enable you to see exactly how features are being used
• Easy to navigate user interface
• Strong built-in analysis features that allow the design team to pull and analyze data easily

Incentivized

• Support - These guys are super quick at getting back to you when you need help and always friendly
• Live stats - GoSquared is addictive, it offers detailed information about visitors to your pages in realtime, you'll be watching the dashboard for hours!
• Ease of use - From the guided setup to the usability of the dashboard GoSquared is really straightforward

• The Auto Capture function does indeed save quite a bit of time, and being able to build new reports off historical data is really valuable.
• Interface is really intuitive and user-friendly. Much easier to pick up and use than GA.
• Building reports out on the fly is really quick and easy, allowing you to give right into all kinds of analyses.
• The Event Definition screen is really useful, giving a quick glance at the most used events, which you then decide to turn into conversions or goals if you want.

Incentivized

• There are a lot of features; it does take some time to understand what is there in order to make the most use of everything
• Some additional user tutorials might be useful to introduce new users to all the features
• Data loading can be a bit smoother and faster

Incentivized

• CloudFlare integration is spotty - stats in Cloudflare (tracks also Javascript off visits) and GoSquared stats are often significantly at odds
• Notifications don't seem to work very well
• Dashboard likes to re-set itself even when it was arranged & saved previously
• Weekly/ Monthly/ Yearly absolute numbers

• I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
• Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.

Incentivized

Not only does the GoSquared application work well, the GoSquared team is constantly making improvements. When I first started using GoSquared, they only offered daily reporting -- now they offer the weekly and monthly feature per popular request. I like that they are always updating the look and feel of the website and emails they send to maintain a modern look. GoSquared is easy to implement and easy to use!

Heap helps me understand key data points without fussing with the formatting of a dashboard. It gives me the benefit of data analyzation without the fuss of the formatting - as well as the ease of sharing data collected with my colleagues

Incentivized

GoSquared makes it easy to get started, providing everything you need to integrate the code into your site and start seeing and analyzing data

Sometimes, Heap has issues reconciling similar selectors, and I have not found the manual tagging system to be the most intuitive, especially when best practices are not used when designing the front-end infrastructure. Even so, it helps that the data is unmodified, and all analytics are done through an interfaced layer, so damage and confusion [are] not permanent.

Incentivized

I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience

Incentivized

On a scale from 1-10, Heap loads pages fairly quickly. The only time I experience delays is when I am loading a graph with perhaps too many events or filters on the page. But in terms of creating or searching for events or viewing reports, I don't ever experience a lag.

Incentivized

The GoSquared team has always gone above and beyond to create the best analytics platform and provide top notch

Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.

Incentivized

The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.

Incentivized

CUX.io has a really clean UI that was easy to use and a good fit for what we needed. It combined features that we had from other products and was well-geared towards automating the type of analysis that we were interested in. It also had great customer support that really helped us to get started without any hurdles.

Incentivized

GoSquared suited us much better than the two alternatives that we evaluated. We were already an Intercom user but GoSqured suited our requirements much better. The look and feel of the product is a subjective topic but I personally felt that GS does a better job here. Also, I will recommend any potential customer of GS to check out Mixpanel as well, they have a very competent product and you can't go wrong with either of the options.

Incentivized

Heap is better because its easy to use, easy to install. With Heap you just add a snippet of tracking code to your header, instead of having to instrument each event like you do with other tools.

Incentivized

The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.

Incentivized

• Decreased the time it takes the organization and team to arrive at user behavior conclusions/insights
• Decreased the time we needed to spend in order to monitor how new features quantitatively impact user behavior
• Enabled the organization to make more data-driven decisions

Incentivized

• GoSquared helps us to react quickly to high volumes of traffic, and allows us to identify very quickly how engaging our content is
• Using browser specs helps us to ensure our websites are compatible with as many of our customers as possible, rather than relying on generic global stats

• It has helped us make decisions on what products to scope for our MVP based on the usage data.
• It's allowed us to measure success with our beta product.
• It's helped us view our conversion rates in an easy and usable manner.

Incentivized