What users are saying about
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Top Rated
400 Ratings
4 Ratings

Cvent Event Management

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Top Rated
400 Ratings
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Score 8.4 out of 100
4 Ratings
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Score 8.4 out of 100

Attribute Ratings

  • Cvent Event Management is rated higher in 1 area: Likelihood to Recommend
  • Ticket Tailor is rated higher in 1 area: Support Rating

Likelihood to Recommend

8.9

Cvent Event Management

89%
236 Ratings
8.0

Ticket Tailor

80%
2 Ratings

Likelihood to Renew

8.7

Cvent Event Management

87%
22 Ratings

Ticket Tailor

N/A
0 Ratings

Usability

7.3

Cvent Event Management

73%
24 Ratings

Ticket Tailor

N/A
0 Ratings

Availability

8.2

Cvent Event Management

82%
3 Ratings

Ticket Tailor

N/A
0 Ratings

Performance

7.3

Cvent Event Management

73%
3 Ratings

Ticket Tailor

N/A
0 Ratings

Support Rating

8.9

Cvent Event Management

89%
104 Ratings
10.0

Ticket Tailor

100%
2 Ratings

In-Person Training

6.4

Cvent Event Management

64%
2 Ratings

Ticket Tailor

N/A
0 Ratings

Online Training

8.2

Cvent Event Management

82%
2 Ratings

Ticket Tailor

N/A
0 Ratings

Implementation Rating

7.1

Cvent Event Management

71%
15 Ratings

Ticket Tailor

N/A
0 Ratings

Configurability

7.3

Cvent Event Management

73%
1 Rating

Ticket Tailor

N/A
0 Ratings

Ease of integration

5.5

Cvent Event Management

55%
2 Ratings

Ticket Tailor

N/A
0 Ratings

Product Scalability

8.2

Cvent Event Management

82%
2 Ratings

Ticket Tailor

N/A
0 Ratings

Vendor post-sale

7.3

Cvent Event Management

73%
2 Ratings

Ticket Tailor

N/A
0 Ratings

Vendor pre-sale

7.3

Cvent Event Management

73%
2 Ratings

Ticket Tailor

N/A
0 Ratings

Likelihood to Recommend

Cvent

We used it for a hybrid event, which was PERFECT! It allowed attendees to stay informed, had virtual exhibitors to schedule zoom meetings, ability for surveys, attendees to connect with one another, keeps you organized! Allows you to track attendance, provides real-time event data and CUSTOM branding was key!!!
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Ticket Tailor

If you want to quickly and easily sell tickets to an event without a lot of hassle or absurd fees, this is a great platform. I'm not sure this would work well for complex, multi-tiered ticket sales for events that have thousands of tickets.
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Pros

Cvent

  • Complex event registrations with multiple attendee types
  • Widget-based event website and email builder makes marketing quick and easy, especially for users without HTML/CSS knowledge; HTML widget allows for customization for those who want to fine-tune
  • Plenty of custom fields allowed in contact records
  • Clean interface
  • Email automation and filtering capabilities
  • Event registration links to contact record
  • Robust reporting, both standard and custom
  • Responsive and helpful customer service/tech support available via chat
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Ticket Tailor

  • Affordable.
  • Allows multiple discount codes and multiple price levels.
  • Excellent customer service.
  • WordPress plug-in that worked flawlessly.
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Cons

Cvent

  • Allowing more in depth paths for registration questions (i.e. drill-down questions as needed)
  • Hotel widget does not model in a user-friendly way, allowing for customer confusion and cumbersome work-arounds
  • Flex Email customization widgets need to integrate into the emails more smoothly and be able to customize to have the same look, feel, font of the written text. At this time it does not allow for the same level of customization.
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Ticket Tailor

  • Online knowledge base could be expanded. I had questions that were not included in the FAQs - but were quickly answered via chat.
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Pricing Details

Cvent Event Management

Starting Price

Editions & Modules

Cvent Event Management editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Required

    Additional Details

    Ticket Tailor

    Starting Price

    Editions & Modules

    Ticket Tailor editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Cvent

      It's the most fully encompassed, end-to-end event management platform we have been able to find. From sourcing to surveys, RFPs and ROI, Cvent really does do it all. Best of all, you get to pick what products you need, so you won't need to pay for anything you won't use
      Read full review

      Ticket Tailor

      No answers on this topic

      Usability

      Cvent

      It does take some time to learn the system and the help articles are not always up to date, but it is also fairly intuitive and once you learn the basics, you can do very complex things without having to learn complex procedures.
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      Ticket Tailor

      No answers on this topic

      Reliability and Availability

      Cvent

      There have been a few times when the system has gone down in the midst of registration. It can be frustrating but know that it does happen at times
      Read full review

      Ticket Tailor

      No answers on this topic

      Performance

      Cvent

      When pulling reports and it can sometimes lag a bit and that can be frustrating when you are trying to get things done on a timeline
      Read full review

      Ticket Tailor

      No answers on this topic

      Support Rating

      Cvent

      I have very rarely needed support, but when I did, it seemed that there was an underlying push for a webinar, training session, or multiple phone calls. If I have a question or a need, that should be addressed nothing else.
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      Ticket Tailor

      Customer support representatives were amazingly responsive to questions. We received replies even outside of their stated available hours. They always understood the question/issue immediately and were very thorough and specific in their explanations and step-by-step instructions. Ticket Tailor customer support is among the best I have seen in any industry. Quick, smart, and always helpful.
      Read full review

      In-Person Training

      Cvent

      Our on-site trainer was very knowledgeable in the product and gave us very important pointers on best practices and how to perform tasks in the simplest manner
      Read full review

      Ticket Tailor

      No answers on this topic

      Online Training

      Cvent

      I have used the webinars and cvent community a lot to gain more knowledge. I am usually always able to find the answers I need
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      Ticket Tailor

      No answers on this topic

      Implementation Rating

      Cvent

      It would have been nice during implementation if we had received more pointers on how to organize our parked report folders, libraries, etc. to avoid the mess we find ourselves in today. If we had known ahead of time the limitations we could have planned better.
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      Ticket Tailor

      No answers on this topic

      Alternatives Considered

      Cvent

      Our existing relationship with [Cvent Event Management] led us to stick with them when it came time to choose a virtual platform, and it certainly delivered and showed that it had the capability to be the polished, yet simple, platform that resonated best with our audience. The new virtual offering was still going through some growing pains when we used it, but it has the potential to be a major competitor in the virtual event space, and they're already well established in the in-person event management space.
      Read full review

      Ticket Tailor

      Ticket Tailor is much more flexible at a much lower price point than Eventbrite. It was, by far, the most practical and affordable solution. The same functionality with Eventbrite would have required the more expensive "professional" price level which was prohibitively expensive for our small company, especially in its early stages.
      Read full review

      Scalability

      Cvent

      It is a perfect fit no matter how big or small your event is
      Read full review

      Ticket Tailor

      No answers on this topic

      Return on Investment

      Cvent

      • Positive ROI: See which registrants [participated]
      • Positive ROI: See survey results from the feedback survey pushed at or after an event
      • Positive: Helps us lessen time spent setting up an event, emailing, or capturing data for event staff-- which in turn means MORE events!
      Read full review

      Ticket Tailor

      • A box office that is easy to use.
      • The ability to cover box office costs by setting a service charge.
      • Seamless integration with our website.
      Read full review

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