Cvent Surveys vs. Qualaroo Insights

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Cvent Surveys
Score 9.4 out of 10
N/A
Cvent Surveys (formerly Inquisium) is an online survey tool. Cvent's main offering is an event management platform. Cvent Surveys covers several survey use cases, including sample surveys, customer satisfaction & feedback, employee satisfaction & feedback, event feedback, and training & development. Features of the software include survey creation, survey templates, question types, and survey reporting. If you're looking for great online survey software or a feedback management platform, you've…N/A
Qualaroo
Score 6.6 out of 10
N/A
Qualaroo Insights allows you to survey or nudge site visitors at various stages of their visit, to gather insights and generate sales leads.
$199
per month
Pricing
Cvent SurveysQualaroo Insights
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Cvent SurveysQualaroo
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Cvent SurveysQualaroo Insights
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
Cvent Surveys
7.6
7 Ratings
2% below category average
Qualaroo Insights
9.3
12 Ratings
19% above category average
Survey templates7.37 Ratings9.011 Ratings
Themes6.86 Ratings9.010 Ratings
Custom logo/branding8.67 Ratings9.910 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
Cvent Surveys
8.5
7 Ratings
0% above category average
Qualaroo Insights
9.7
11 Ratings
13% above category average
Changes to live survey8.96 Ratings9.811 Ratings
Question design help8.36 Ratings9.610 Ratings
Multiple question types8.47 Ratings9.711 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
Cvent Surveys
7.4
6 Ratings
10% below category average
Qualaroo Insights
9.2
12 Ratings
11% above category average
Survey logic flexibility7.46 Ratings9.212 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
Cvent Surveys
7.9
7 Ratings
3% below category average
Qualaroo Insights
9.6
12 Ratings
17% above category average
Response tracking8.27 Ratings9.212 Ratings
Data export8.37 Ratings9.912 Ratings
Standard reports7.47 Ratings9.911 Ratings
Custom reports7.47 Ratings9.211 Ratings
Analytics8.36 Ratings9.911 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
Cvent Surveys
8.3
7 Ratings
0% above category average
Qualaroo Insights
9.8
11 Ratings
17% above category average
Access controls8.47 Ratings9.811 Ratings
Compliance8.26 Ratings9.811 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
Cvent Surveys
7.5
6 Ratings
7% below category average
Qualaroo Insights
9.4
10 Ratings
15% above category average
Respondent restrictions7.56 Ratings9.09 Ratings
Vendor-offered crowdsourcing00 Ratings9.87 Ratings
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User Ratings
Cvent SurveysQualaroo Insights
Likelihood to Recommend
10.0
(12 ratings)
9.8
(16 ratings)
Likelihood to Renew
9.0
(5 ratings)
8.1
(3 ratings)
Usability
8.9
(3 ratings)
9.8
(9 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
8.0
(1 ratings)
Support Rating
8.9
(3 ratings)
9.8
(10 ratings)
Implementation Rating
-
(0 ratings)
9.0
(2 ratings)
Product Scalability
-
(0 ratings)
5.0
(1 ratings)
User Testimonials
Cvent SurveysQualaroo Insights
Likelihood to Recommend
Cvent
Cvent Surveys is well suited for gathering post-event data from the audience. It has easy reporting and gives information from the audience that we would not normally have without speaking to each potential attendee separately. The program also allows us to collect data on flight information using sub questions for attendees.
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Qualaroo
It makes it easy to move from design to development. We collect highly targeted feedback without organizing a meeting to discuss every iteration, saving time and effort. The comments are open-ended and unorganized. But with survey Nudges, we can ask additional questions about design UI/UX.
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Pros
Cvent
  • Allows for the creation of chapters to easily manage different components of a survey that are targeted to specific individuals based on their program or contractual interaction with our company.
  • The canned reports available from within Cvent have proven most useful. We feel Cvent put a lot of thought into the most common operational types of reports that would benefit organizations without the need for producing adhoc reporting to meet the needs of creating valuable metrics.
  • The invitation process for uploading an invitation file is extremely easy. If automation is not feasible at the given time for the organization, having the ability to upload an invitation file and send out surveys is extremely intuitive and quick.
  • Training videos within Cvent have proven most effective when trying to solve a survey design problem. The videos are easy to locate and are very informative addressing all aspects of survey creation and design.
  • Templates from within Cvent are most useful. Though customization is great and part of Cvent, we have found from an IT perspective, that the numerous templates Cvent provides have alwayw proven to be the easiest way to get our requestors their Survey within a relatively quick turn-around time frame.
  • Email confirmation requirement. We feel this requirement within Cvent to insure that emails are being sent from a valid email address is crucial for our business from a customer satisfaction perspective, allowing our customers to realize the human factor behind the survey and as well as the ability to respond to individuals who reply to the survey invitation.
  • Configuration and design elements from both the survey and email perspective are both intuitive and quick to use. Cvent guides you through the design process from beginning to end.
  • Testing capabilities are incredible allowing for comments back to the development team as well as ease of importing or creating quick add respondents for assisting with the testing process.
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Qualaroo
  • Qualaroo’s question engine connects fragmented data points spread across all the customer feedback gathered from varied sources.
  • Qualaroo allows us to connect with our customers’ questions directly so that we can focus on the most important ones on priority.
  • The insights we get from Qualaroo surveys help us prioritize which hypotheses to formally run as an experiment first, and which to implement straight away.
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Cons
Cvent
  • It was a little tough to find the correct survey report to print. Maybe make them a sub category at the top that has the breakdown for each type of survey.
  • Having the option to automatically pop up surveys after a session, but also allow people to click into too.
  • Giving incentives to filling out surveys. Feedback is key to have.
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Qualaroo
  • I wish the dashboard was a little more interactive so that you can do some deeper analysis - things like filtering out people who answered a certain way
  • I wish the building of the survey "nudge" was easier and more visual - it's a bit clunky and hard to reorder questions.
  • I wish there was a way to add more logic into questions, as you have to duplicate questions to get around this which can make the building process difficult
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Likelihood to Renew
Cvent
Fortunately, the more integrated we become with Cvent, the easier it's going to get. As we've grown as an organization, we've also been able to launch additional events much easier with Cvent. My CEO wasn't too pleased with the addition of Cvent at first, but I definitely stuck up for our decision and it has paid off since
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Qualaroo
The micro-survey landscape is evolving very quickly and it seems like there is a new entrant almost every month. I'm generally happy with Qualaroo (we got what we expected) and I like the folks on the Qualaroo team (support is fast and friendly and rarely needed), but there haven't been real improvements to the platform in the last eight months. We will be re-assessing Qualaroo's features and price versus other competitors when our current contract is up.
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Usability
Cvent
This program is so versatile to be able to do whatever is needed. There isn't a time that I have built a survey that hasn't done exactly what is needed. No matter how complicated the questions are, the data that is put out is easy for leadership to read and understand. That is what is needed. They shouldn't have to go through complex data and spend a lot of time trying to analyze it.
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Qualaroo
We know the value of consumer feedback and believe that users actually want to be a part of the process. With Qualaroo, we have learnt that people like answering certain types of questions, especially if you ask them something about themselves — like what they want most and their motivations behind purchases — they can’t resist typing a response.
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Reliability and Availability
Cvent
No answers on this topic
Qualaroo
I've never experienced an outage where Qualaroo was unavailable. I don't think I've even gotten notices for scheduled down/maintenance time. The platform is always available.
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Performance
Cvent
No answers on this topic
Qualaroo
Our developers complain that Qualaroo is just one of several similar site add-ons that slow down our site performance. I'm skeptical that Qualaroo has any measurable impact on our page load times, but don't have any hard evidence either way. The Qualaroo admin interface and reporting mechanisms are all quick and reliable.
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Support Rating
Cvent
I have not needed to contact support before for this feature in Cvent. The support team for other features have been great though, so I will provide an answer for that. Cvent is on point with their customer care. They’re prompt and make sure the issue is fixed. They will also follow up with you to make sure everything is still working smoothly or if any additional help is needed
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Qualaroo
I have only contacted customer support twice, and they have managed to solve my problem every time. There is a slight waiting time between the query and resolution, but other than that I don’t need to contact them time and again to understand things since their help section is sufficient most of the time.
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In-Person Training
Cvent
No answers on this topic
Qualaroo
Not available for the Pro edition.
Read full review
Online Training
Cvent
No answers on this topic
Qualaroo
Qualaroo doesn't offer full-blown online training, at least not that I've used or needed. The online help documentation is adequate and Qualaroo-sponsored webinars are informative.
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Implementation Rating
Cvent
No answers on this topic
Qualaroo
Have your technical team set up the "Identify" feature right out of the gate - this is a "fire and forget" feature. Once it's set up, your data is much more valuable. Also, if there are very specific kinds of page targeting you might imagine doing, have a technical person set up and test at least 2-3 examples of using Qualaroo's regular expression features to achieve this targeting. With a couple good examples in place to work from, it becomes much easier to create your own regular expressions for custom targeting.
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Alternatives Considered
Cvent
I think Cvent surveys feel more secure. It is also a program that we are likely using for the event or meeting already, so it's nice to just use the same program for both things. Cvent surveys are an additional expense which isn't always ideal and can be a hard sell in comparison to other programs or just utilizing email
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Qualaroo
Qualaroo makes it very easy to launch a quick survey based on templates or custom questions with an intuitive user interface. It is also very flexible and can be easily integrated with AB testing thanks to the advanced options. Reports are getting better but analytics wise it's still not up to the refinement level of SurveyMonkey but it does beat the latter in terms of UI experience. When compared to SurveyGizmo, the flexibility on surveys is what stands out and how easy it is to create different survey flows.
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Scalability
Cvent
No answers on this topic
Qualaroo
Qualaroo's simplicity has its down sides when it comes to scaling. Managing multiple nudges across multiple domains, at least in the Pro edition, is challenging. The active nudges all appear as a single list on the admin home page, automatically grouped by domains. Archived nudges are on a separate tab. It would be helpful to have a folder system to organize nudges. Also, once you have multiple active nudges that are targeted to different sections of your site using regular expressions, it's difficult to keep track of what is appearing where. It's also difficult, if not impossible, to figure out where you may have competing nudges. And there's no ability to assign reporting or configuration access to other members of your team. The Pro edition has a single login, which must be shared if you have multiple staff who want to use Qualaroo.
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Return on Investment
Cvent
  • Increased employee efficiency is a true statement for Cvent. It is efficient for both clients and sales representatives.
  • It also has a faster lead conversion and notifies you as soon as a client has accepted a proposal.
  • I would not say it has any negative impact at our company whatsover. Thank you Cvent for working so properly.
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Qualaroo
  • Qualaroo has proven to be extremely useful when it comes to improving conversions.
  • We deployed Qualaroo on our website to survey visitors and uncover their pain points about our landing page.
  • Using the feedback, we made several critical changes to our page, including the visibility of the CTA button, information on the page, and the quality of pictures. Since the implementation, there has been a significant increase in conversions, and our visitors have been getting a lot more value from the landing page.
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ScreenShots