What users are saying about
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121 Ratings
26 Ratings

SolarWinds Dameware Remote Support (DRS)

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121 Ratings
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Score 8.6 out of 100
26 Ratings
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Score 7.8 out of 100

Feature Set Ratings

  • SolarWinds Dameware Remote Support (DRS) ranks higher in 1 feature set: Remote Administration

Remote Administration

8.2

SolarWinds Dameware Remote Support (DRS)

82%
7.3

RDCMan

73%
SolarWinds Dameware Remote Support (DRS) ranks higher in 10/14 features

Screen sharing

10.0
100%
53 Ratings
6.8
68%
2 Ratings

File transfer

10.0
100%
50 Ratings
7.5
75%
2 Ratings

Instant message

6.9
69%
46 Ratings
9.0
90%
1 Rating

Secure remote access with Smart Card authentication

6.2
62%
15 Ratings
5.0
50%
1 Rating

Access to sleeping/powered-off computers

9.0
90%
35 Ratings
7.0
70%
1 Rating

Over-the-Internet remote session

7.3
73%
47 Ratings
5.8
58%
2 Ratings

Initiate remote control from mobile

9.0
90%
25 Ratings
7.0
70%
1 Rating

Remote management of servers & workstations

9.4
94%
57 Ratings
7.7
77%
2 Ratings

Remote Active Directory® management

6.8
68%
39 Ratings
8.0
80%
1 Rating

Centralized management dashboard

8.1
81%
38 Ratings
8.0
80%
1 Rating

Session record

8.5
85%
5 Ratings
7.0
70%
1 Rating

Annotations

7.9
79%
4 Ratings
8.0
80%
1 Rating

Monitoring and Alerts

8.7
87%
5 Ratings
7.0
70%
1 Rating

Multi-platform remote control

7.2
72%
31 Ratings
8.0
80%
1 Rating

Attribute Ratings

  • SolarWinds Dameware Remote Support (DRS) is rated higher in 1 area: Likelihood to Recommend
  • Microsoft Remote Desktop Connection Manager (RDCMan) is rated higher in 1 area: Support Rating

Likelihood to Recommend

9.2

SolarWinds Dameware Remote Support (DRS)

92%
65 Ratings
7.5

RDCMan

75%
2 Ratings

Likelihood to Renew

9.0

SolarWinds Dameware Remote Support (DRS)

90%
13 Ratings

RDCMan

N/A
0 Ratings

Usability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
10 Ratings

RDCMan

N/A
0 Ratings

Availability

9.0

SolarWinds Dameware Remote Support (DRS)

90%
2 Ratings

RDCMan

N/A
0 Ratings

Performance

8.5

SolarWinds Dameware Remote Support (DRS)

85%
4 Ratings

RDCMan

N/A
0 Ratings

Support Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
17 Ratings
8.4

RDCMan

84%
3 Ratings

In-Person Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

RDCMan

N/A
0 Ratings

Online Training

9.0

SolarWinds Dameware Remote Support (DRS)

90%
1 Rating

RDCMan

N/A
0 Ratings

Implementation Rating

5.0

SolarWinds Dameware Remote Support (DRS)

50%
22 Ratings

RDCMan

N/A
0 Ratings

Product Scalability

8.0

SolarWinds Dameware Remote Support (DRS)

80%
2 Ratings

RDCMan

N/A
0 Ratings

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
Jacob Bradley | TrustRadius Reviewer

RDCMan

Perfect for troubleshooting and solving a software issue without having to travel to the persons office. Especially with COVID now! Sometimes I require the user to be logged out to access their machine and it's not always the most ideal situation when they need a quick fix. It's a great tool in the tool box.
Anonymous | TrustRadius Reviewer

Pros

SolarWinds Dameware Remote Support (DRS)

  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
Daniel Cogny | TrustRadius Reviewer

RDCMan

  • One thing it does well is being able to deploy it quickly and easily. It takes very little space to install the actual program and also installs quickly. Once installed, it is relatively to start creating groups and adding servers/machines, without users needing to be trained in how to do this, or consulting the documentation.
  • Another thing it does well is having an easy to use layout within the Microsoft Remote Connection Manager (RDCMan) window. There is a tree directory structure, showing groups, and corresponding servers/machines. There are also thumbnails of servers/machines that are displayed. This helps IT, Administrators, to see what is connected and what is not, along with understanding what is on the actual screen of the live server/machine in realtime.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
Anonymous | TrustRadius Reviewer

RDCMan

  • Security
  • parallel support
  • chat log
Anonymous | TrustRadius Reviewer

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$276 per technician, unlimited end users

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

RDCMan

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$199 Starting Price

RDCMan Editions & Modules

Edition
1 User$199.001
5 Users$779.001
  1. Starting Price
Additional Pricing Details

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 13 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 10 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 17 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

RDCMan

RDCMan 8.4
Based on 3 answers
We haven't had a particular need to find support for help with Microsoft Remote Desktop Connection Manager (RDCMan) since it was both easy to deploy and install, and is also very easy to use overall. If someone requires finding support for this product, there are several support options available, from technical documentation to user support forums, to phone/web/email support.
Anonymous | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 5.0
Based on 22 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

RDCMan

Like with everything IT, we have many tools in the tool box. Sometimes you can use different tools to do the same job. It can often depend on the user and experience of the situation. Many things have it's pro's and cons. But the main thing is that you fix the issue and the user is happy with the solution. It's the techs job to know what the best tool to use per situation.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

RDCMan

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

RDCMan

  • One positive impact it's had was that it has made it easier to manage servers since this could be done from a central location and through only one program. This, in effect, has helped to increase efficiency and save the time of those doing server management.
  • Another positive impact was that it is a product that could be deployed/installed by almost anyone, and one that fits reasonably quickly. It also doesn't use a whole lot of system resources when running, so this, in turn, helps the IT/Server Administrators still be efficient in the other work they have to do.
Anonymous | TrustRadius Reviewer

Screenshots

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