SolarWinds Dameware Remote Support (DRS) vs. Wayk Bastion (Discontinued)

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
SolarWinds Dameware Remote Support (DRS)
Score 8.1 out of 10
N/A
DameWare Remote Support from Austin IT company SolarWinds is remote administration software for the remote control of desktops, laptops, and servers behind or outside the firewall, allowing registry editing, restart services, logging activity, account and password management, and more. The mobile app also provides access from a phone or tablet. DameWare Remote Support licensing is per technician, the number of end-user remote machines is irrelevant; one technician may receive a license for…
$276
per technician, unlimited end users
Wayk Bastion (Discontinued)
Score 9.1 out of 10
N/A
Wayk Bastion is a self-hosted remote access management server for machines running Wayk Agent. All remote desktop connections made by technicians using Wayk Client are authorized and monitored with corresponding session audit trails. Allowing remote access is one thing, but keep track of who accessed what, when and for how long is just as important for security. Zero Trust Security Freedom Devolutions Gateway relay servers configured with Wayk Bastion ensure independence from…
$99.99
Per Technician
Pricing
SolarWinds Dameware Remote Support (DRS)Wayk Bastion (Discontinued)
Editions & Modules
Dameware Mini Remote Control
$276
per technician, unlimited end users
Dameware Remote Support
$388
per technician, unlimited end-users
Technician CAL License
$99.99
Per Technician
Site License
$2,499.99
Unlimited Technicians, Single Site
Country License
Contact Us
Unlimited Technicians, Multiples Sites, Single Country
Global License
Contact Us
Unlimited Technicians, Multiples Sites, Worldwide
Offerings
Pricing Offerings
SolarWinds Dameware Remote Support (DRS)Wayk Bastion (Discontinued)
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.
More Pricing Information
Community Pulse
SolarWinds Dameware Remote Support (DRS)Wayk Bastion (Discontinued)
Top Pros
Top Cons
Features
SolarWinds Dameware Remote Support (DRS)Wayk Bastion (Discontinued)
Remote Administration
Comparison of Remote Administration features of Product A and Product B
SolarWinds Dameware Remote Support (DRS)
8.5
65 Ratings
3% above category average
Wayk Bastion (Discontinued)
8.7
10 Ratings
5% above category average
Screen sharing10.053 Ratings9.110 Ratings
File transfer10.050 Ratings9.19 Ratings
Instant message7.547 Ratings9.34 Ratings
Secure remote access with Smart Card authentication8.316 Ratings00 Ratings
Access to sleeping/powered-off computers9.035 Ratings6.14 Ratings
Over-the-Internet remote session8.048 Ratings9.110 Ratings
Initiate remote control from mobile9.025 Ratings9.18 Ratings
Remote management of servers & workstations9.258 Ratings00 Ratings
Remote Active Directory® management7.139 Ratings00 Ratings
Centralized management dashboard8.238 Ratings8.55 Ratings
Session record8.55 Ratings00 Ratings
Annotations7.94 Ratings00 Ratings
Monitoring and Alerts8.75 Ratings00 Ratings
Multi-platform remote control7.231 Ratings9.18 Ratings
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User Ratings
SolarWinds Dameware Remote Support (DRS)Wayk Bastion (Discontinued)
Likelihood to Recommend
8.6
(66 ratings)
9.1
(10 ratings)
Likelihood to Renew
9.0
(13 ratings)
10.0
(1 ratings)
Usability
9.0
(10 ratings)
9.0
(1 ratings)
Availability
9.0
(1 ratings)
-
(0 ratings)
Performance
8.5
(2 ratings)
-
(0 ratings)
Support Rating
5.0
(9 ratings)
9.8
(2 ratings)
In-Person Training
9.0
(1 ratings)
-
(0 ratings)
Online Training
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
5.0
(8 ratings)
-
(0 ratings)
Configurability
9.5
(2 ratings)
-
(0 ratings)
Ease of integration
9.5
(2 ratings)
-
(0 ratings)
Product Scalability
8.0
(2 ratings)
-
(0 ratings)
Vendor post-sale
9.5
(2 ratings)
-
(0 ratings)
Vendor pre-sale
9.5
(2 ratings)
-
(0 ratings)
User Testimonials
SolarWinds Dameware Remote Support (DRS)Wayk Bastion (Discontinued)
Likelihood to Recommend
SolarWinds
I feel like this is a very robust solution that I would recommend to anyone who relies heavily on remote support. Most of the colleagues I work with already use SolarWinds products to one extent or the other. I feel the price for the solution is very fair and a good value for the product.
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Devolutions
It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
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Pros
SolarWinds
  • Troubleshooting computers remotely without the need for the user to even be around.
  • Install software that needs to be installed manually without having to travel.
  • Viewing what the user is doing specifically that triggers the issue, making replicating issues way simpler.
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Devolutions
  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
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Cons
SolarWinds
  • It would be nice if the installed agent would be able to check in with the server so that I can connect to laptops, etc that have the agent pre-installed for when they are off network.
  • DameWare could do better with the mobile app. I cannot connect in from the outside with the mobile app to provide quick support if needed. This kind of defeats the purpose of a mobile app. If I am on the network, I probably have access to my workstation.
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Devolutions
  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
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Likelihood to Renew
SolarWinds
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
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Devolutions
Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
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Usability
SolarWinds
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
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Devolutions
I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
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Reliability and Availability
SolarWinds
Yes, always available.
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Devolutions
No answers on this topic
Performance
SolarWinds
The application always seems responsive to me
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Devolutions
No answers on this topic
Support Rating
SolarWinds
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
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Devolutions
My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
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In-Person Training
SolarWinds
It was excellent
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Devolutions
No answers on this topic
Online Training
SolarWinds
The videos were more than sufficient to learn the product
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Devolutions
No answers on this topic
Implementation Rating
SolarWinds
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
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Devolutions
No answers on this topic
Alternatives Considered
SolarWinds
We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
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Devolutions
I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Read full review
Scalability
SolarWinds
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Read full review
Devolutions
No answers on this topic
Return on Investment
SolarWinds
  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
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Devolutions
  • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
Read full review
ScreenShots

SolarWinds Dameware Remote Support (DRS) Screenshots

Screenshot of DameWare Remote Support Management ConsoleScreenshot of Remotely Connect to Windows, Linux, and Mac OS X ComputersScreenshot of Over-the-Internet Remote Session via Secure Proxy ServerScreenshot of Connect to Remote Computers from iOS and Android Mobile Devices

Wayk Bastion (Discontinued) Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of