107 Ratings
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Score 8.1 out of 100
11 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)

One key item to consider is the user base. Are they typically all on the network where you can access them directly or is the majority of the workforce you are supporting with the tool remote? If they are always remote, I would probably seek another solution. There are solutions that have the client check in component allowing you to connect as needed without the user having to use a provided link. This may be for support or for updates, etc., that the admin needs to do.
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

It is a product that is very small footprint that allows remote control.Can be used very efficiently and effectively in a small environment. That would be up to 50 computers. You can use this in a larger environment but it would require multiple techs to cover. Currently I am the only helpdesk tech in my company.
Logan Poe | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

SolarWinds Dameware Remote Support (DRS)
9.1
Wayk Bastion (Discontinued)
8.7
Screen sharing
SolarWinds Dameware Remote Support (DRS)
10.0
Wayk Bastion (Discontinued)
9.1
File transfer
SolarWinds Dameware Remote Support (DRS)
10.0
Wayk Bastion (Discontinued)
9.0
Instant message
SolarWinds Dameware Remote Support (DRS)
8.7
Wayk Bastion (Discontinued)
9.2
Secure remote access with Smart Card authentication
SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)
Access to sleeping/powered-off computers
SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)
6.1
Over-the-Internet remote session
SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)
9.1
Initiate remote control from mobile
SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)
9.1
Remote management of servers & workstations
SolarWinds Dameware Remote Support (DRS)
10.0
Wayk Bastion (Discontinued)
Remote Active Directory® management
SolarWinds Dameware Remote Support (DRS)
9.3
Wayk Bastion (Discontinued)
Centralized management dashboard
SolarWinds Dameware Remote Support (DRS)
8.4
Wayk Bastion (Discontinued)
8.5
Session record
SolarWinds Dameware Remote Support (DRS)
8.5
Wayk Bastion (Discontinued)
Annotations
SolarWinds Dameware Remote Support (DRS)
7.8
Wayk Bastion (Discontinued)
Monitoring and Alerts
SolarWinds Dameware Remote Support (DRS)
8.7
Wayk Bastion (Discontinued)
Multi-platform remote control
SolarWinds Dameware Remote Support (DRS)
9.6
Wayk Bastion (Discontinued)
9.1

Pros

SolarWinds Dameware Remote Support (DRS)

  • DameWare has been a very reliable solution for remote support for out team.
  • With multiple authentication options, we are able to connect to computers that have been dropped from the domain.
  • The secure file transfer in DameWare provides and quick and easy way to pass files to/from employee computers saving us time during support.
Michael Chambers | TrustRadius Reviewer

Wayk Bastion (Discontinued)

  • Wayk Now has 3 authentication methods to use when connecting in to a remote Wayk Now instance - Secure Remote Password (the app password), Secure Remote Delegation (the OS credentials which is used to gain elevated rights should they be required) and finally Prompt for Permission which is very handy if your client isn't IT literate so they just get a prompt to click on to authenticate with the app that way. From what I've seen in other remote assist apps, this is fairly unique.
  • Another new feature that I think gives Wayk a slight edge over the competition is a new graphics codec for the video feed from the client app called GFWX. Again its certainly a unique take on this problem of streaming the video to the client ends app. Basically it means that the image quality is a lot better for a lot less bandwidth because of the codec's compression.
  • The last point that Wayk Now does well is its integration with the other Devolutions products such as Remote Desktop Manager in which you can create Wayk Now session entries so that you can build up a DB of your clients/your own unattended Wayk Now instances that you can open from within RDM.
Anonymous | TrustRadius Reviewer

Cons

SolarWinds Dameware Remote Support (DRS)

  • Perhaps popup messages that guide a user to where they need to go when sharing a session with another remote user to allow them full access as well.
  • When the toolbar gets minimized it can be difficult to get it restored.
Brett Davis | TrustRadius Reviewer

Wayk Bastion (Discontinued)

  • Requires an agent install on the remote computer (or a full Wayk install). Would like to see a tool that allowed someone to connect to my WAYK invite, and use the services remotely so that it is a true no-touch on the remote server.
  • Limited feature set (by design, but if you are looking for a full featured remote support product, this probably isn't it). Of course since this is by design it could be considered a pro.
Thomas Higgins | TrustRadius Reviewer

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.5
Based on 11 answers
This application is one of my most used tools when it comes to supporting end users and the network as well. I don't have to run all over the place to get things done when I can access multiple computers on the network at the same time to accomplish multiple tasks in a minimal amount of time.
Brett Davis | TrustRadius Reviewer

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued) 10.0
Based on 1 answer
Considering that Wayk Now comes in a free edition that can be used commercially, even if I wasn't to renew Wayk Now for whatever reason, I would still use it, but I do actually require the unattended access feature which is available for free now with the new free business licence.
Anonymous | TrustRadius Reviewer

Usability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.9
Based on 9 answers
Because it has enhanced my ability to trouble shoot more issues during the day. Instead of having to go to each machine and spend time at the machine, I can remote in from my desktop and assist the person 90 per cent of the time. I also use it from home to remote in which saves me the time from having to return back to the workplace.
Jeanne Moffat | TrustRadius Reviewer

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued) 9.0
Based on 1 answer
I feel Wayk Now is very useable as it's still a very simple concept packaged basically the same way that the competition does with their remote assist type apps
Anonymous | TrustRadius Reviewer

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 2 answers
Yes, always available.
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

No score
No answers yet
No answers on this topic

Performance

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.5
Based on 4 answers
The application always seems responsive to me
John Knierim | TrustRadius Reviewer

Wayk Bastion (Discontinued)

No score
No answers yet
No answers on this topic

Support Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.9
Based on 16 answers
I use a Samsung mobile device; DameWare Mobile was working and then after an Android update it started crashing. I reported the issue to DameWare and worked with the technicians and developers to gather data for them to correct the issue. They quickly published a beta release for me to test (which corrected the crashes) and then published an update to the Google Play Store.
Michael Chambers | TrustRadius Reviewer

Wayk Bastion (Discontinued)

Wayk Bastion (Discontinued) 9.8
Based on 4 answers
My experience with their support is for a related product, not Wayk Now; however Devolutions support has always been superior to most regardless of the product being used. I left it at a 9 instead of a 10 simply because I haven't used it, but I would expect nothing less than a 10 from my experiences with RDM - both free and paid versions.
Thomas Higgins | TrustRadius Reviewer

In-Person Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
It was excellent
John Knierim | TrustRadius Reviewer

Wayk Bastion (Discontinued)

No score
No answers yet
No answers on this topic

Online Training

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 1 answer
The videos were more than sufficient to learn the product
John Knierim | TrustRadius Reviewer

Wayk Bastion (Discontinued)

No score
No answers yet
No answers on this topic

Implementation Rating

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 9.0
Based on 21 answers
It helps greatly if you know someone already using DameWare Remote Support. I was fortunate as my tech support guys were using it at their hospital and assisted me through the purchase, download and implementation of remote support. As well as, knowing how many licenses to purchase at the time. You have to make sure that anyone assisting in IT can have access to the program with their own license.
Jeanne Moffat | TrustRadius Reviewer

Wayk Bastion (Discontinued)

No score
No answers yet
No answers on this topic

Alternatives Considered

SolarWinds Dameware Remote Support (DRS)

We previously utilized LogMeIn. They increased the pricing of their solution which made us reconsider it. I inherited LogMeIn. I am not a big fan of hosted solutions for some vital IT processes. There was convenience in LogMeIn, but there were also risks about the solution that I was never completely comfortable with. I had utilized DameWare at a previous company, so I knew what I was getting with it. It was an easy decision for me to make. DameWare is an exceptional product.
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

I think they're great tools also. But. Skype for Business, it's only for 365 users or, with external users, be prepared to download a nice 50Mb PLUGIN.... And TeamViewer, I think it's great, but lots of companies around the world block it thinking it's a malware, more than a support tool.
Anonymous | TrustRadius Reviewer

Scalability

SolarWinds Dameware Remote Support (DRS)

SolarWinds Dameware Remote Support (DRS) 8.0
Based on 2 answers
You get an 8 because of the constant initial freeze on most connections. Takes a reconnect to have it work.
Anonymous | TrustRadius Reviewer

Wayk Bastion (Discontinued)

No score
No answers yet
No answers on this topic

Return on Investment

SolarWinds Dameware Remote Support (DRS)

  • DameWare has allowed us to maintain our non-traditional approach to IT support. It allows our administrators to work from anywhere and has extended their reach to clients domestic and abroad.
  • Return on investment was realized as soon as we purchased the licenses. We don't have to maintain a large office space or overhead costs due to the flexibility it allows our administrators.
  • First call resolution has increased drastically since implementing DameWare company-wide. The user no longer has to wait to reproduce an error. We can screen share and view it as it happens and mitigate the issues.
Marc Cummings | TrustRadius Reviewer

Wayk Bastion (Discontinued)

  • There is a no-cost version of the tool which has an immediate positive Return on Investment as it allows remote support users to efficiently assist users
Chris Reddy | TrustRadius Reviewer

Screenshots

Pricing Details

SolarWinds Dameware Remote Support (DRS)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SolarWinds Dameware Remote Support (DRS) Editions & Modules

Edition
Dameware Remote Support$3881
Dameware Mini Remote Control$2762
  1. per technician, unlimited end-users
  2. per technician, unlimited end users
Additional Pricing Details
DameWare Remote Support and Mini Remote Control are licensed based on the number of technician users that use the software for remote administration. There are no limits or restrictions for the number of end-users supported or the number of remote endpoints/computers supported. As you buy higher counts of licenses, the per-seat pricing goes down giving you a reduced total price.

Wayk Bastion (Discontinued)

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Wayk Bastion (Discontinued) Editions & Modules

Edition
Technician CAL License99.991
Site License2499.992
Country LicenseContact Us3
Global LicenseContact Us4
  1. Per Technician
  2. Unlimited Technicians, Single Site
  3. Unlimited Technicians, Multiples Sites, Single Country
  4. Unlimited Technicians, Multiples Sites, Worldwide
Additional Pricing Details

Rating Summary

Likelihood to Recommend

SolarWinds Dameware Remote Support (DRS)
9.1
Wayk Bastion (Discontinued)
9.1

Likelihood to Renew

SolarWinds Dameware Remote Support (DRS)
9.5
Wayk Bastion (Discontinued)
10.0

Usability

SolarWinds Dameware Remote Support (DRS)
9.9
Wayk Bastion (Discontinued)
9.0

Reliability and Availability

SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)

Performance

SolarWinds Dameware Remote Support (DRS)
8.5
Wayk Bastion (Discontinued)

Support Rating

SolarWinds Dameware Remote Support (DRS)
8.9
Wayk Bastion (Discontinued)
9.8

In-Person Training

SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)

Online Training

SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)

Implementation Rating

SolarWinds Dameware Remote Support (DRS)
9.0
Wayk Bastion (Discontinued)

Scalability

SolarWinds Dameware Remote Support (DRS)
8.0
Wayk Bastion (Discontinued)

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