What users are saying about
74 Ratings
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Score 8 out of 100
3 Ratings
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Score 4.4 out of 100

Likelihood to Recommend

Data.com

Data.com is a good prospecting and data information tool for any agency or company doing outbound prospecting. Data.com requires you to also have Salesforce CRM, so this tool is really only suited for those companies that can afford Salesforce. Because of this, Data.com seems like a better fit for companies with at least 30 or more employees (total in the company) and at least 5 Salesforce users. Data.com is not a good fit for small businesses.
Zach Ettelman | TrustRadius Reviewer

Definitive Healthcare

Trial [Definitive Healthcare] and make sure you test all scenarios. Once they lock you into a contract, they're not letting you out of it, even if you prove that their database lacks key information that you were looking for. You'll be running around and chasing them for months and still get no resolution.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Prospecting

Data.com
6.3
Definitive Healthcare
Advanced search
Data.com
5.7
Definitive Healthcare
Identification of new leads
Data.com
4.2
Definitive Healthcare
List quality
Data.com
7.0
Definitive Healthcare
List upload/download
Data.com
9.2
Definitive Healthcare
Ideal customer targeting
Data.com
2.7
Definitive Healthcare
Load time/data access
Data.com
9.2
Definitive Healthcare

Sales Intelligence Data Standards

Data.com
9.3
Definitive Healthcare
Contact information
Data.com
9.6
Definitive Healthcare
Company information
Data.com
9.1
Definitive Healthcare
Industry information
Data.com
9.1
Definitive Healthcare

Data Augmentation & Lead Qualification

Data.com
6.9
Definitive Healthcare
Lead qualification process
Data.com
5.2
Definitive Healthcare
Smart lists and recommendations
Data.com
5.0
Definitive Healthcare
Salesforce integration
Data.com
9.3
Definitive Healthcare
Company/business profiles
Data.com
9.3
Definitive Healthcare
Alerts and reminders
Data.com
5.0
Definitive Healthcare
Data hygiene
Data.com
9.1
Definitive Healthcare
Automatic data refresh
Data.com
5.1
Definitive Healthcare
Tags
Data.com
5.0
Definitive Healthcare
Filters and segmentation
Data.com
9.1
Definitive Healthcare

Sales Intelligence Email Features

Data.com
5.0
Definitive Healthcare
Sales email templates
Data.com
5.0
Definitive Healthcare
Append emails to records
Data.com
5.1
Definitive Healthcare

Pros

Data.com

  • Data.com is appealing because it's affordable. You might need to purchase a few contacts to get rolling, but once you're able to add some yourself and gain additional points, it can very rewarding to "earn" additional contacts by submitting some of your own.
  • There is a wide range of search terms available to narrow down your list by name, region, company name, and others.
  • Easy "add contacts" function, and a template to add a large number of them at once.
Paul Murphy | TrustRadius Reviewer

Definitive Healthcare

  • We can link information directly to Salesforce pages. Automatically updates on pages.
  • Gives specifics about organizations such as executives, size, revenue, etc.
Anonymous | TrustRadius Reviewer

Cons

Data.com

  • If it provided more details about the company it would be great- information such as employee size or software used would be great.
  • The ability to add a contact with just a number would be great- sometimes you don't have an address.
  • It would be helpful to be notified when a contact you have "purchased" has been changed/updated.
Elizabeth Rodriguez | TrustRadius Reviewer

Definitive Healthcare

  • Outdated UI and lacks integration with popular software
  • Account Management team is unempowered to solve problems or come up with creative solutions.
  • Slow response time. I waited 3 weeks for a response from their team on a question.
  • Database lack key contacts especially Director level and above. Poor tool for sales team.
  • Poor customer service. I constantly felt like I was chasing them for a meeting or on questions.
Anonymous | TrustRadius Reviewer

Usability

Data.com

Data.com 9.0
Based on 2 answers
Very intuitive to use and I've never had any confusion with features. Anyone can create an account and use the platform simply by adding a contact or company into the database to earn points. It's a great option if you don't have budget for lists or pay services. It is easy to use and anyone can benefit from it.
John Cupoli | TrustRadius Reviewer

Definitive Healthcare

Definitive Healthcare 1.0
Based on 1 answer
It was unusable for us because key contacts were not there and our sales team had to tell Definitive what contacts were missing. Waste of time and money.
Anonymous | TrustRadius Reviewer

Support Rating

Data.com

Data.com 9.0
Based on 2 answers
Whenever I've had a question their support has responded pretty quickly and gives me exactly what I am looking for. I have not had any technical issues so I can't speak to issues there, but as far as general questions from a free user they have impressed me with how quickly they get back to me and the thoroughness of their answers.
John Cupoli | TrustRadius Reviewer

Definitive Healthcare

Definitive Healthcare 1.0
Based on 1 answer
Account Managers and team often do not respond for weeks at a time.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Data.com

My client chose Data.com based on the experience during the evaluation period and the cost comparison. Data.com was the better-suited solution in this scenario. The size of the InsideView database was significantly smaller than Data.com and had limitations on downloads that Data.com did not. InsideView also provided little detail in profiles that were a dealbreaker for my client.
Stacy Venditto | TrustRadius Reviewer

Definitive Healthcare

I use both. Definitive Healthcare is better when you need specific hospital and clinic names. ZoomInfo only gives you a local address but refers to each location as the health system name so hard to define where particular people are from.
Anonymous | TrustRadius Reviewer

Return on Investment

Data.com

  • It does an excellent job of creating a more complete picture of an account and key contacts.
  • Helps clarify the key contacts. Sometimes all you get is a mumbled name on a call that might be very important. Data.com allows for a quick search and identification of the contact that would have been lost otherwise.
  • Even helped us begin sending marketing assets to customers of our partners that share a need overlap.
Jerry van Dalen Jr. | TrustRadius Reviewer

Definitive Healthcare

  • Made it easy for us to define which companies we should be reaching out to.
  • Integration with Salesforce made accounts more efficient.
Anonymous | TrustRadius Reviewer

Pricing Details

Data.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Definitive Healthcare

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Data.com
8.8
Definitive Healthcare
3.5

Usability

Data.com
9.0
Definitive Healthcare
1.0

Support Rating

Data.com
9.0
Definitive Healthcare
1.0

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