What users are saying about
112 Ratings
84 Ratings
112 Ratings
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Score 8.1 out of 100
84 Ratings
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Score 7.5 out of 100

Feature Set Ratings

    Incident and problem management

    7.7

    Autotask PSA

    77%

    Kaseya VSA

    Feature Set Not Supported
    N/A
    Datto Autotask PSA ranks higher in 7/7 features

    Organize and prioritize service tickets

    7.3
    73%
    28 Ratings
    N/A
    0 Ratings

    Expert directory

    7.4
    74%
    22 Ratings
    N/A
    0 Ratings

    Service restoration

    8.3
    83%
    18 Ratings
    N/A
    0 Ratings

    Self-service tools

    8.0
    80%
    22 Ratings
    N/A
    0 Ratings

    Subscription-based notifications

    8.0
    80%
    19 Ratings
    N/A
    0 Ratings

    ITSM collaboration and documentation

    7.0
    70%
    19 Ratings
    N/A
    0 Ratings

    ITSM reports and dashboards

    8.0
    80%
    22 Ratings
    N/A
    0 Ratings

    ITSM asset management

    7.1

    Autotask PSA

    71%

    Kaseya VSA

    Feature Set Not Supported
    N/A
    Datto Autotask PSA ranks higher in 3/3 features

    Configuration mangement

    7.0
    70%
    21 Ratings
    N/A
    0 Ratings

    Asset management dashboard

    6.7
    67%
    19 Ratings
    N/A
    0 Ratings

    Policy and contract enforcement

    7.8
    78%
    16 Ratings
    N/A
    0 Ratings

    Change management

    7.5

    Autotask PSA

    75%

    Kaseya VSA

    Feature Set Not Supported
    N/A
    Datto Autotask PSA ranks higher in 3/3 features

    Change requests repository

    7.4
    74%
    23 Ratings
    N/A
    0 Ratings

    Change calendar

    7.0
    70%
    19 Ratings
    N/A
    0 Ratings

    Service-level management

    8.2
    82%
    25 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Datto Autotask PSA is rated higher in 1 area: Support Rating
    • Kaseya VSA is rated higher in 2 areas: Likelihood to Recommend, Likelihood to Renew

    Likelihood to Recommend

    7.6

    Autotask PSA

    76%
    28 Ratings
    7.8

    Kaseya VSA

    78%
    29 Ratings

    Likelihood to Renew

    9.0

    Autotask PSA

    90%
    1 Rating
    10.0

    Kaseya VSA

    100%
    1 Rating

    Usability

    9.0

    Autotask PSA

    90%
    1 Rating

    Kaseya VSA

    N/A
    0 Ratings

    Support Rating

    8.4

    Autotask PSA

    84%
    8 Ratings
    6.8

    Kaseya VSA

    68%
    15 Ratings

    Likelihood to Recommend

    Autotask PSA

    In my opinion, Datto Autotask is exceptionally complicated to set up, manage, and use on a daily basis. I would think the target market for this product would be someone managing a team of 20 - 50 people, possibly more. In my experience, for it to run properly you will need to dedicate at least half an FTE to running this product in an organization of that size per month. I would not recommend it for companies with less than 10 people or for companies that value quick communication with their clients. I would not recommend it for companies using Datto's RMM product. The integration exists, but it is clearly a bolt-on. They were not developed together and they are slow to talk to each other. Frequently you cannot add details from RMM sessions into the PSA without manually copying the ticket number, and if the ticket is more than a week old, then you can't even find it with the ticket number.
    Howard Rabb | TrustRadius Reviewer

    Kaseya VSA

    If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
    Ben Blissett | TrustRadius Reviewer

    Pros

    Autotask PSA

    • The graphical calculations on time spent on requests, how long they were open for, who worked on a ticket last.
    • Grouping by priority so you can determine easier what needs to be addressed sooner rather then later. This also helps if Account Management has conversations a technician is not aware of so they can prioritize efficiently.
    • The email updates that are sent out to the technicians so they are aware of upcoming or stale tickets.
    Daniel J. Lewis | TrustRadius Reviewer

    Kaseya VSA

    • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
    • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
    • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
    Allan Eisenhauer | TrustRadius Reviewer

    Cons

    Autotask PSA

    • To date, the maim area of improvement is the ability to allow for retrieving a ticket that may have inadvertently been deleted. At present there is no way to do this which at times can be frustrating.
    • The search function does leave something to be desired as it does require some specific wording to find what you're looking for.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
    • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
    Richard Trivedi | TrustRadius Reviewer

    Pricing Details

    Autotask PSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Kaseya VSA

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    Likelihood to Renew

    Autotask PSA

    Autotask PSA 9.0
    Based on 1 answer
    After using multiple products on the market, Autotask was intuitive and easy to manage.
    Daniel J. Lewis | TrustRadius Reviewer

    Kaseya VSA

    Kaseya VSA 10.0
    Based on 1 answer
    Excellent product with easy learning curve
    Anonymous | TrustRadius Reviewer

    Usability

    Autotask PSA

    Autotask PSA 9.0
    Based on 1 answer
    The work flow is much better then other competitors
    Daniel J. Lewis | TrustRadius Reviewer

    Kaseya VSA

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Autotask PSA

    Autotask PSA 8.4
    Based on 8 answers
    They are fairly quick at returning a response to a problem and have been able to fix all issues for the most part.
    Ashley Beal | TrustRadius Reviewer

    Kaseya VSA

    Kaseya VSA 6.8
    Based on 15 answers
    It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
    Anonymous | TrustRadius Reviewer

    Alternatives Considered

    Autotask PSA

    The portion of Autotask that we've used other companies for prior to using Autotask is the Endpoint Management. The Autotask Endpoint Management (AEM) portal integrates perfectly with their PSA/CRM tools. It's alerting features are much better than the above software as there aren't a bunch of superfluous and unneeded alerts. Instead, it only alerts for things that you specify that you want.Alerts aside, for the PSA/CRM, I don't have much to compare it to as Autotask was the first PSA we tried. It's hard to imagine a PSA having more features or doing a better job than Autotask.
    Dan Gospe | TrustRadius Reviewer

    Kaseya VSA

    There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
    Racey Cave | TrustRadius Reviewer

    Return on Investment

    Autotask PSA

    • We were able to identify the profitability of our entire client base.
    • We identified a loss of over 1 million dollars for time unbilled consultancy fees using metrics derived from Autotask.
    • Autotask helped us serve our client base in a professional manner, it's like having an entire department at your finger tips.
    • Autotask is the heartbeat of our operation.
    Anonymous | TrustRadius Reviewer

    Kaseya VSA

    • It has increased the efficiency of operational tasks for our technicians
    • It has change the speed at which we are able to deploy updates and software patches
    • It caused us to spend additional money on more security tools due to concern from breaches
    Anonymous | TrustRadius Reviewer

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