What users are saying about
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112 Ratings

DemandTools

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112 Ratings
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Score 8.7 out of 100
84 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

DemandTools

With a few small exceptions, DemandTools does everything that Apex Data Loader and Workbench do for uploading and updating records and does it with an easier-to-learn, feature-rich, guided interface. (And no annoying package installs like the Apex loader.) It doesn't handle querying of deleted records (at least that I am aware of), though it's the only tool I use for batch restoring of RecordIDs if you have them archived or if you query them from Apex Data Loader. I don't use the duplicate management features personally, but our organization uses them extensively on a daily basis.
Brian Degon | TrustRadius Reviewer

Oracle Siebel CRM

As an end user, I would not recommend this solution for enterprise deployment. Lack of support for modern browsers, slow performance, and poor searchability - these things set Siebel CRM in the rear of the pack. There was no great mobile solution either, so that can be bothersome especially for road warriors like myself.
Abhijit Bhattacharjee | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

DemandTools
Oracle Siebel CRM
8.2
Customer data management / contact management
DemandTools
Oracle Siebel CRM
8.9
Workflow management
DemandTools
Oracle Siebel CRM
9.2
Territory management
DemandTools
Oracle Siebel CRM
8.4
Opportunity management
DemandTools
Oracle Siebel CRM
9.1
Integration with email client (e.g., Outlook or Gmail)
DemandTools
Oracle Siebel CRM
7.5
Contract management
DemandTools
Oracle Siebel CRM
7.9
Quote & order management
DemandTools
Oracle Siebel CRM
7.8
Interaction tracking
DemandTools
Oracle Siebel CRM
7.8
Channel / partner relationship management
DemandTools
Oracle Siebel CRM
6.9

Customer Service & Support

DemandTools
Oracle Siebel CRM
9.4
Case management
DemandTools
Oracle Siebel CRM
9.6
Call center management
DemandTools
Oracle Siebel CRM
9.3
Help desk management
DemandTools
Oracle Siebel CRM
9.2

Marketing Automation

DemandTools
Oracle Siebel CRM
7.7
Lead management
DemandTools
Oracle Siebel CRM
8.8
Email marketing
DemandTools
Oracle Siebel CRM
6.6

CRM Project Management

DemandTools
Oracle Siebel CRM
8.0
Task management
DemandTools
Oracle Siebel CRM
8.9
Billing and invoicing management
DemandTools
Oracle Siebel CRM
7.5
Reporting
DemandTools
Oracle Siebel CRM
7.4

CRM Reporting & Analytics

DemandTools
Oracle Siebel CRM
8.0
Forecasting
DemandTools
Oracle Siebel CRM
8.5
Pipeline visualization
DemandTools
Oracle Siebel CRM
7.9
Customizable reports
DemandTools
Oracle Siebel CRM
7.7

Customization

DemandTools
Oracle Siebel CRM
8.2
Custom fields
DemandTools
Oracle Siebel CRM
8.4
Custom objects
DemandTools
Oracle Siebel CRM
8.4
Scripting environment
DemandTools
Oracle Siebel CRM
8.2
API for custom integration
DemandTools
Oracle Siebel CRM
7.8

Security

DemandTools
Oracle Siebel CRM
8.1
Single sign-on capability
DemandTools
Oracle Siebel CRM
8.0
Role-based user permissions
DemandTools
Oracle Siebel CRM
8.3

Social CRM

DemandTools
Oracle Siebel CRM
6.8
Social data
DemandTools
Oracle Siebel CRM
6.8
Social engagement
DemandTools
Oracle Siebel CRM
6.7

Integrations with 3rd-party Software

DemandTools
Oracle Siebel CRM
6.5
Marketing automation
DemandTools
Oracle Siebel CRM
6.8
Compensation management
DemandTools
Oracle Siebel CRM
6.3

Platform

DemandTools
Oracle Siebel CRM
6.4
Mobile access
DemandTools
Oracle Siebel CRM
6.4

Pros

DemandTools

  • Report/Find IDs is the hidden gem of DemandTools. It is basically a super fast vlookup against your entire database. Easily add data to a report or find the records that match a list. I used this feature extensively when migrating data to a new org to do a compare numbers.
  • Data export by object is so easy and the ability to pull data from any related object is powerful. I find myself using data export more then running reports in SF because it's so much faster and hugely flexible.
  • Every module has clear steps and in-line help.
Laura Straub | TrustRadius Reviewer

Oracle Siebel CRM

  • Great data model: the out of the box version comes with standard objects that support most of the industries business models
  • Ease of implementation: implementation is done by configuring standard objects or creating new objects; additional level of customization via script is also possible.
  • Lots of resources available on the product
  • Supported by Oracle one of the world leader in IT
Anonymous | TrustRadius Reviewer

Cons

DemandTools

  • Cannot run on Mac (we have to do all work through a VM which often involves transferring files back and forth and causes issues with scheduled jobs).
  • My Marketing counterpart has expressed concerns over functionality (has had issues with scheduled jobs, the title normalization, and is looking at similar platforms that also allow for lead routing).
  • UI while functional is inferior to many other platforms I've reviewed. I've used DemandTools for many years at my past company, so I've not had issues but it's been difficult for my counterpart to adapt to the interface.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

  • Migrations between environments is one area that could be improved, with tools to compare and move data elements (source vs target).
  • Easier ways to identify, through email or a web page, the health of the overall system (components, marketing campaigns, tasks, servers, etc).
  • The UI seems to be improved with the newer versions of Siebel, but I believe it requires a lot of new features. It seems that other CRM solutions that are cloud-based are putting a lot of emphasis on the Usability and presentation, things where Siebel may need to catch up...
Miguel Padilla, M.Eng. | TrustRadius Reviewer

Likelihood to Renew

DemandTools

DemandTools 7.7
Based on 12 answers
It's a great product. The only thing that holds us back is it was frustrating working with their sales team. We also don't like that when Validity purchased DemandTools they immediately started charging us quite a bit while it had been free for non-profit users when CRMFusion owned it. They also don't let you buy it for just 1 or 2 seats, you have to pay, I believe, in batches of 100 seats.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Usability

DemandTools

DemandTools 7.3
Based on 5 answers
Allows for control in uploading lists, saved processes for checking duplicate records.

Allows for backup files and quick reverts if something goes wrong.

Extends reporting when Salesforce.com cannot support specific pieces of info being put together in a report.

Automated processes for set and forget hygiene tasks
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
It's a leading online CRM tool in the market.
Lokesh Yadav | TrustRadius Reviewer

Reliability and Availability

DemandTools

DemandTools 8.2
Based on 1 answer
have not had any issues
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Performance

DemandTools

DemandTools 5.5
Based on 2 answers
DemandTools is a bit clunky and slow at times
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Support Rating

DemandTools

DemandTools 9.0
Based on 10 answers
Support can be slow so do not expect quick turn for urgent issues.
Help for specific queries not not there. Product tech support is offered. It would be great if query support, even if paid, was offered
The training webinars help with the basics but not much if you need advanced functionality.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

Oracle Siebel CRM 9.0
Based on 1 answer
No answer on this topic is available.

Online Training

DemandTools

DemandTools 8.5
Based on 2 answers
The trainings are free live webinars that give you a solid base for getting started with the program. The only weakness is they don't have any advanced classes.
Steven Steier | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Implementation Rating

DemandTools

DemandTools 5.0
Based on 8 answers
I had just started using Salesforce about 3 months before I did the implementation myself, and it was easy to do just following their step-by-step instructions.
Steven Steier | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

DemandTools

It has been years since we looked at other tools, and while I know we reviewed four different solutions when we picked Demand Tools, it has been so long I don't remember who. We are so happy with the product, we have not gone to search for any other alternatives since we started using it over 5 years ago.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

We also connect to Oracle Business Intelligence, which is not even an option of the list of products above (that's always encouraging when products are missing from lists!) This connects to campaigns in Siebel along with users writing reports based on data from Siebel. I don't think OBIEE stacks up that great with other systems because it seems to be lacking in reports, and those who can make them have to be quite technical.Oracle Database I think stacks up because of how robust and speedy (at times) it can be
Lizzy Randall | TrustRadius Reviewer

Scalability

DemandTools

DemandTools 5.5
Based on 1 answer
it has worked just fine for our purposes, but I can not speak to its scalability
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

No score
No answers yet
No answers on this topic

Return on Investment

DemandTools

  • Time saving: It can get the jobs done quicker than human processing can.
  • Increased office productivity: Not having people doing these data changes means they can focus on other work while DemandTools is running.
  • Makes repeating complex tasks easy: DemandTools makes it easy to save a configuration so that a less tech-savvy staff member can run a complex data update on a routine basis, with minimal support needed from tech staff.
Anonymous | TrustRadius Reviewer

Oracle Siebel CRM

  • This has all my company needs for sales analytic. It has helped our call center and the sales portal become more lean and require less resources for their day-to-day.
  • We use its research and direct email capabilities and use it to target specific groups of potential clients. We have seen an improvement of nearly 20%.
  • We have clients who have used a few modules like bill summary, campaign management and customer information. Oracle Siebel CRM has helped them reap ROI within a year from going live.
Anonymous | TrustRadius Reviewer

Pricing Details

DemandTools

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Oracle Siebel CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DemandTools
8.7
Oracle Siebel CRM
8.4

Likelihood to Renew

DemandTools
7.7
Oracle Siebel CRM

Usability

DemandTools
7.3
Oracle Siebel CRM
9.0

Reliability and Availability

DemandTools
8.2
Oracle Siebel CRM

Performance

DemandTools
5.5
Oracle Siebel CRM

Support Rating

DemandTools
9.0
Oracle Siebel CRM
9.0

Online Training

DemandTools
8.5
Oracle Siebel CRM

Implementation Rating

DemandTools
5.0
Oracle Siebel CRM

Scalability

DemandTools
5.5
Oracle Siebel CRM

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