Likelihood to Recommend [My own feeling on the subject is] that large teams will probably enjoy the features much more than a smaller team. [In my opinion] I would not have signed up with Deputy had it not been for the integration with my payroll provider. [From my point of view] the cost is not worth it for a small team. [I've found] it has a lot of features geared towards big teams and those are not things you can "opt-out" of from a cost/tier standpoint [as far as I'm concerned].
Read full review Harri is optimized for hotel companies and medium-sized companies with a high demand for personnel, due to its potential it allows the recruitment of suitable employees for each job
Read full review Pros Employee Scheduling - So straightforward and easy to use! Love the copy & past feature! Timekeeping - the App & Kiosk are perfect for employees to clock in and out in a matter of seconds Company Communication - the Newsfeed feature makes it easy to keep everyone up to date on company announcements Task Management - simple to use task lists help keep my team organized Read full review I9 is filled up with machine accuracy. The fact that it is not possible to override the system and hire someone without a proper and valid work permit, makes our lives more relaxed. Adding a new policy is done within a couple of hours... for the company that has close to 400 employees. Reporting is quick and very easy to handle. All of your data can be pulled from the phone! Managing interviews and handling hiring is extremely fast. everything is being done through three clicks. Read full review Cons Integration with various point of sale systems to pull sales data vs. scheduled and/or worked hours. Ability to "re-invite, " change a password or fix an employee-level account if they didn't set things up correctly. An easier way of loading all holidays or facility closure dates for the year. e.g. Google reminds you, Are you open for Thanksgiving this year? Read full review Isn't very clear on how to load your own templates The interview calendar could be vastly improved in my opinion, and perhaps tie in with personal calendars on phone/email Read full review Likelihood to Renew The basic functionality and overall efficiency it provides is enough to renew. I still would like to see improvements in reporting and leave management, but overall it is absolutely worth it to have the program. I especially like having remote access and supervisors scheduling and approving time sheets of employees
Read full review Usability Deputy is user-friendly and easy to understand for users with basic to moderate computer knowledge. The Employee is simple and easy for employees to understand. Employees get push notifications when shifts are scheduled and can clock in and out easily directly from the phone or kiosk, or using the website. The only challenge we’ve had is the ability for management to assign leave to employees who have not yet requested time off.
Read full review Reliability and Availability We have never had a problem with deputy being unavailable
Read full review Performance Everything is quick and easy
Read full review Support Rating Every time I have contacted support they have answered my question within the hour and solved every problem we have had. They follow up to make sure we are satisfied with our results which has been great when we are busy and get distracted
Read full review I have never had to use customer support on Harri’s website. I would say that this tells you a lot about the software itself - very user-friendly - which is why I scored it a 7! There have been a few times when it has taken me a while to work out errors on a page, for example, phone number formats. It would be useful if Harri were to provide more information e.g., if you were to hover over the telephone number, for example. It told you the way it wanted you to write it.
Read full review In-Person Training It was super easy and quick
Read full review Online Training Did a great job of getting us up to speed with their online documentation.
Read full review Implementation Rating It took me a bit to get all my staff input from our previous scheduling software. However, once all the information was there, everything went smoothly and we were able to start implementing Deputy right away. It did not take long to train my staff and have them comfortable with using the system.
Read full review Alternatives Considered For years we used TimeTrax systems but they were hard to use and required manual downloads of punches, networked setups, and we needed separate setups for each location. When evaluating cloud-based solutions we first tried TSheets, but the higher cost and lack of features made us choose Deputy. Our main complaint about the actual TSheets system was the IPads did not store punches when it first launched so if you lost internet it couldn't store the punches. When we were evaluating the system they were building a police station next door that resulted in intermittent internet outages and the kiosk app basically became a brick until the internet came back on.
Read full review It was a very confusing Sales process at Fourth and with Harri, it was seamless and easy to use and communicate with their team.
Read full review Scalability We have gone from using deputy simply to schedule a couple of members of staff on coffee shop shifts, to also scheduling staff in the retail unit part of our business, to now also scheduling team days and having remote working staff start on schedule shifts to track their working hours.
Read full review Return on Investment Hundreds of man-hours saved monthly that previously was spent on recording hours work. Holiday management is very clear and support fair treatment of staff. The 100% accuracy of timesheets is amazing. Once approved thousands of timesheets just land in our payroll system thanks to the export/import functions. Read full review Using Harri we found that through its functions we were able to attract a large number of potential employees with skills suited to our needs. We were easily able to identify and reflect the great time gain and paperwork savings obtained by using this software. Harri allows the use of all the ATS tools present in this type of software, presenting itself as one of the most complete at a moderate cost. Read full review ScreenShots