What users are saying about
125 Ratings
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Score 9 out of 100
88 Ratings
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Score 7.9 out of 100

Feature Set Ratings

    Remote Administration

    8.2

    Remote Desktop Manager

    82%

    Kaseya VSA

    Feature Set Not Supported
    N/A
    Remote Desktop Manager ranks higher in 13/13 features

    Screen sharing

    7.8
    78%
    23 Ratings
    N/A
    0 Ratings

    File transfer

    8.0
    80%
    29 Ratings
    N/A
    0 Ratings

    Secure remote access with Smart Card authentication

    9.1
    91%
    16 Ratings
    N/A
    0 Ratings

    Access to sleeping/powered-off computers

    8.7
    87%
    5 Ratings
    N/A
    0 Ratings

    Over-the-Internet remote session

    8.1
    81%
    38 Ratings
    N/A
    0 Ratings

    Initiate remote control from mobile

    8.6
    86%
    22 Ratings
    N/A
    0 Ratings

    Remote management of servers & workstations

    8.0
    80%
    42 Ratings
    N/A
    0 Ratings

    Remote Active Directory® management

    8.0
    80%
    18 Ratings
    N/A
    0 Ratings

    Centralized management dashboard

    8.4
    84%
    35 Ratings
    N/A
    0 Ratings

    Session record

    8.8
    88%
    18 Ratings
    N/A
    0 Ratings

    Annotations

    8.9
    89%
    25 Ratings
    N/A
    0 Ratings

    Monitoring and Alerts

    6.5
    65%
    14 Ratings
    N/A
    0 Ratings

    Multi-platform remote control

    8.2
    82%
    35 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Remote Desktop Manager is rated higher in 1 area: Support Rating
    • Kaseya VSA is rated higher in 1 area: Likelihood to Renew
    • Remote Desktop Manager and Kaseya VSA are tied in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.3

    Remote Desktop Manager

    83%
    44 Ratings
    8.3

    Kaseya VSA

    83%
    29 Ratings

    Likelihood to Renew

    9.1

    Remote Desktop Manager

    91%
    2 Ratings
    10.0

    Kaseya VSA

    100%
    1 Rating

    Usability

    8.2

    Remote Desktop Manager

    82%
    2 Ratings

    Kaseya VSA

    N/A
    0 Ratings

    Support Rating

    9.0

    Remote Desktop Manager

    90%
    14 Ratings
    6.7

    Kaseya VSA

    67%
    15 Ratings

    Implementation Rating

    9.1

    Remote Desktop Manager

    91%
    2 Ratings

    Kaseya VSA

    N/A
    0 Ratings

    Likelihood to Recommend

    Devolutions

    If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
    Read full review

    Kaseya

    If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not. Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
    Read full review

    Pros

    Devolutions

    • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
    • Working from home logging onto office based machine.
    • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
    • Speed and cost elements are critical here.
    Read full review

    Kaseya

    • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
    • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
    • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
    Read full review

    Cons

    Devolutions

    • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
    • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
    Read full review

    Kaseya

    • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
    • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
    Read full review

    Pricing Details

    Remote Desktop Manager

    Starting Price

    $299.99 per year

    Editions & Modules

    Remote Desktop Manager editions and modules pricing
    EditionModules
    Single User$299.991
    Enterprise$9999.992
    PlatinumContact Sales3

    Footnotes

    1. per year
    2. per year
    3. Unlimited Users, Multiple Sites, Worldwide

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Kaseya VSA

    Starting Price

    Editions & Modules

    Kaseya VSA editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Devolutions

      I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
      Read full review

      Kaseya

      Excellent product with easy learning curve
      Read full review

      Usability

      Devolutions

      I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
      Read full review

      Kaseya

      No answers on this topic

      Support Rating

      Devolutions

      I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
      Read full review

      Kaseya

      It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
      Read full review

      Implementation Rating

      Devolutions

      The implementation was completely successful. We had no issues!
      Read full review

      Kaseya

      No answers on this topic

      Alternatives Considered

      Devolutions

      1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
      2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
      3. Automation - There's additional things you can do that help automate your workday to make things easier
      4. The interface - It's easier to navigate and deal with multiple sessions at a time.
      Read full review

      Kaseya

      There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
      Read full review

      Return on Investment

      Devolutions

      • A common place for storage for all users. Instead of employees using multiple different password management systems, they all use Remote Desktop Manager to store them now.
      • We don't have to buy licenses from multiple vendors when everyone uses Remote Desktop Manager.
      Read full review

      Kaseya

      • It has increased the efficiency of operational tasks for our technicians
      • It has change the speed at which we are able to deploy updates and software patches
      • It caused us to spend additional money on more security tools due to concern from breaches
      Read full review

      Screenshots

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