What users are saying about
101 Ratings
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Score 8.3 out of 100
81 Ratings
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Score 7.2 out of 100

Likelihood to Recommend

Remote Desktop Manager

If you have lots of servers to manage, lots of credentials, different protocols, documents, other files, and need a single tool to manage it, this is the tool. Active Directory integrated, user and groups permissions, audit everything, keep data in encrypted files or in a database, customize everything, even the installer,
Anonymous | TrustRadius Reviewer

Kaseya VSA

If the software functioned as it was intended, it would be probably a 7 out of 10. It lacks the majority of customization that SolarWinds N-central supplies, but also supports some customization that other solutions we have tried do not.Again, if the software didn't consistently break, the ability to implement automated scripting via PowerShell and the capacity to manage 10+ endpoints at once in different windows is great.
Ben Blissett | TrustRadius Reviewer

Feature Rating Comparison

Remote Administration

Remote Desktop Manager
8.7
Kaseya VSA
Screen sharing
Remote Desktop Manager
8.3
Kaseya VSA
File transfer
Remote Desktop Manager
8.5
Kaseya VSA
Secure remote access with Smart Card authentication
Remote Desktop Manager
8.9
Kaseya VSA
Access to sleeping/powered-off computers
Remote Desktop Manager
8.7
Kaseya VSA
Over-the-Internet remote session
Remote Desktop Manager
8.0
Kaseya VSA
Initiate remote control from mobile
Remote Desktop Manager
9.1
Kaseya VSA
Remote management of servers & workstations
Remote Desktop Manager
8.5
Kaseya VSA
Remote Active Directory® management
Remote Desktop Manager
10.0
Kaseya VSA
Centralized management dashboard
Remote Desktop Manager
9.4
Kaseya VSA
Session record
Remote Desktop Manager
8.0
Kaseya VSA
Annotations
Remote Desktop Manager
8.2
Kaseya VSA
Monitoring and Alerts
Remote Desktop Manager
8.2
Kaseya VSA
Multi-platform remote control
Remote Desktop Manager
9.6
Kaseya VSA

Pros

Remote Desktop Manager

  • Customer service delivery, whereby you can connect to clients to assist and resolve an incident.
  • Working from home logging onto office based machine.
  • It helps to attend to a problem more quickly, thereby saving the cost of relocation and commuting to distant places.
  • Speed and cost elements are critical here.
Emeka Obinnwa | TrustRadius Reviewer

Kaseya VSA

  • Being able to see systems that are not within the local network allows us to be able to troubleshoot and work with the end users no matter where they are or where we are as it is cloud based.
  • Several functions can be "automated" so staff do not have to keep going back and scanning for updates, push Windows updates and or push sensor updates.
  • VSA offers a variety of system information about all of the assets that have the endpoints installed on them so we can easily see the system specs without having to actually connect to them and pull up the SysInfo on each unit.
Allan Eisenhauer | TrustRadius Reviewer

Cons

Remote Desktop Manager

  • I would like to see advanced auditing in the Devolution's drive data source like there are in some of the others. But that's just something I'd like to see, it doesn't hinder my using the app.
  • I would love to see even more addons available from even more software and service developers, but again the addon manager is great already so it's not a hindrance what so ever.
Anonymous | TrustRadius Reviewer

Kaseya VSA

  • Support - Like all other competitors support is OK but the product is robust enough to reduce support requirements.
  • Customer Service - another team that is a bit poor especially when the issue involves multiple departments. Otherwise, the direct rep is very friendly and professional.
Richard Trivedi | TrustRadius Reviewer

Likelihood to Renew

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
I've been using RDM for about 10 years now. I started with the free version, which I used for a few years, and eventually switched to the Enterprise version. I can never go back now! I use this tool for everything and cannot see doing my job without it! Whenever we have someone new come in or bring in a vendor/contractor, they always ask me what RDP tool I'm using. Once I explain about it's features and all, they're usually instantly sold on it. :)
Ben Liebowitz | TrustRadius Reviewer

Kaseya VSA

Kaseya VSA 10.0
Based on 1 answer
Excellent product with easy learning curve
Anonymous | TrustRadius Reviewer

Usability

Remote Desktop Manager

Remote Desktop Manager 8.2
Based on 2 answers
I use this tool for almost everything in my day to day job. I launch the VMware VI Client from RDM. I launch vSphere Web Client Sessions from RDM. I RDP from RDM. Access Dell iDRAC and HP iLO via RDM, as well as Cisco UCS Manager and iKVM. I have saved SSH Sessions to my VMware hosts. I have URLs saved to get to things like IPAM, etc
Ben Liebowitz | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Support Rating

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 9 answers
I've never had to use support as I've never had an issue. That said, you can open a support ticket right from the UI. The user forums are active, and there are thousands of threads covering many topics. Very easy to get support if needed. This is an easy ten.
Anonymous | TrustRadius Reviewer

Kaseya VSA

Kaseya VSA 7.2
Based on 15 answers
It was lots of back and forth email communication whenever I tried to solve my connection issues. I would send them detailed logs of the date, time, computer, and more of when I was experiencing connection issues. All I would get is an email back a few days later saying that they didn't find an issue in the service
Anonymous | TrustRadius Reviewer

Implementation Rating

Remote Desktop Manager

Remote Desktop Manager 9.1
Based on 1 answer
The implementation was completely successful. We had no issues!
Ben Liebowitz | TrustRadius Reviewer

Kaseya VSA

No score
No answers yet
No answers on this topic

Alternatives Considered

Remote Desktop Manager

  1. The types of sessions. You are not limited to just RDP sessions, you can do SSH, Web Browser, iLO, or really any session you can imagine that you might use to connect to a remote service
  2. The extensions, add-ons, and features of RDM. You simply can do a lot more.
  3. Automation - There's additional things you can do that help automate your workday to make things easier
  4. The interface - It's easier to navigate and deal with multiple sessions at a time.
Nick Von Ogden | TrustRadius Reviewer

Kaseya VSA

There are other products that do some of what Kaseya does, but I've not personally worked with another product that does everything Kaseya does. Sure there are plenty of remote control products, but products that do as much as Kaseya are few and far between. Hard to go wrong with the sheer scope of functionality!
Racey Cave | TrustRadius Reviewer

Return on Investment

Remote Desktop Manager

  • The ability for multiple IT support members to quickly connect and resolve issues in a very fast amount of time, with the free version of Remote Desktop manager, made it an easy decision for us to look at purchasing the enterprise version. The price point for the product is excellent as well.
Chris Reddy | TrustRadius Reviewer

Kaseya VSA

  • It has increased the efficiency of operational tasks for our technicians
  • It has change the speed at which we are able to deploy updates and software patches
  • It caused us to spend additional money on more security tools due to concern from breaches
Anonymous | TrustRadius Reviewer

Screenshots

Kaseya VSA

Pricing Details

Remote Desktop Manager

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Remote Desktop Manager Editions & Modules

Edition
Single User Subscribtion199.991
Site4999.992
CountryContact Us3
GlobalContact Us4
  1. Per Named User
  2. Unlimited Users, Single Site
  3. Unlimited Users, Multiple Sites, Single Country
  4. Unlimited Users, Multiple Sites, Worldwide
Additional Pricing Details

Kaseya VSA

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Kaseya VSA Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Remote Desktop Manager
8.5
Kaseya VSA
7.2

Likelihood to Renew

Remote Desktop Manager
9.1
Kaseya VSA
10.0

Usability

Remote Desktop Manager
8.2
Kaseya VSA

Support Rating

Remote Desktop Manager
9.1
Kaseya VSA
7.2

Implementation Rating

Remote Desktop Manager
9.1
Kaseya VSA

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