What users are saying about
61 Ratings
61 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 9.1 out of 100
289 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8.2 out of 100

Likelihood to Recommend

Discord

Discord is a phenomenal tool for communication, especially when dealing with a younger demographic. With the ability to create servers, specific rooms, and to voice chat, Discord is really flexible. Because it's used primarily by the gaming community, sometimes it lacks in a professional presentation and can seem a bit more casual.
Jeff Huisjen | TrustRadius Reviewer

Workplace from Facebook

I think Workplace by Facebook is a great communication vehicle for any mid-sized to large company. (Since it's more groups-oriented than "regular" Facebook, it might not work well for smaller companies.) I also don't have any idea what the cost is for having it, but that also be a reason that it wouldn't be worth the expense for smaller companies. For larger companies, I think it's a terrific way for folks to communicate with one another and for "the powers that be" to communicate with employees. Facebook Live is only suitable when you have a limited number of people who need to be on screen and it wouldn't really be suitable as a vehicle for instructor-led online training -- it's really most suitable for presentations (although, via the comments area, does allow for questions to be asked in writing)
Laura Gillenwater | TrustRadius Reviewer

Feature Rating Comparison

Project Management

Discord
6.7
Workplace from Facebook
Task Management
Discord
6.3
Workplace from Facebook
Scheduling
Discord
5.8
Workplace from Facebook
Workflow Automation
Discord
5.0
Workplace from Facebook
Mobile Access
Discord
8.9
Workplace from Facebook
Search
Discord
7.1
Workplace from Facebook
Visual planning tools
Discord
7.0
Workplace from Facebook

Communication

Discord
6.7
Workplace from Facebook
Chat
Discord
9.3
Workplace from Facebook
Notifications
Discord
8.7
Workplace from Facebook
Discussions
Discord
8.8
Workplace from Facebook
Surveys
Discord
6.8
Workplace from Facebook
Internal knowledgebase
Discord
8.2
Workplace from Facebook
Integrates with GoToMeeting
Discord
4.0
Workplace from Facebook
Integrates with Gmail and Google Hangouts
Discord
4.0
Workplace from Facebook
Integrates with Outlook
Discord
4.0
Workplace from Facebook

File Sharing & Management

Discord
8.6
Workplace from Facebook
Versioning
Discord
9.6
Workplace from Facebook
Video files
Discord
7.4
Workplace from Facebook
Audio files
Discord
7.9
Workplace from Facebook
Document collaboration
Discord
8.8
Workplace from Facebook
Access control
Discord
7.8
Workplace from Facebook
Advanced security features
Discord
8.6
Workplace from Facebook
Integrates with Google Drive
Discord
10.0
Workplace from Facebook
Device sync
Discord
9.0
Workplace from Facebook

Pros

Discord

  • The amazing stickers and emojis.
  • No limit to the number of channels we can join.
  • The QR facility is a good one for easy joining.
Abhinav Khanna | TrustRadius Reviewer

Workplace from Facebook

  • It provides a user interface that is familiar and proven to assist in engaging people to use the platform. The layout is clean and minimal and pleasing and that helps staff become comfortable with interacting with one another.
  • Group insights are a fantastic feature that allows you to see how a certain topic, discussion or file is performing with the staff or audience. If you are seeking feedback on a particular memo, for instance, the insights will catalog who has viewed, how many comments, questions or interactions, etc. It helps to see in real-time, the things staff or clients are excited about and then the items where no one comments.
  • Cataloging of historical information is a real benefit. The dashboard has a notes section where I will keep a lot of private and or personal reflections that I can reference at a later time. I may jot a few notes about a project so I can recall them at a later point. Many programs do this, but again, this is all within the same house and for time and memory sake, this really works well.
  • Segmenting is very easy to do. We have set up Groups for various projects, teams, clients or cohorts. You can segment as much as you want and one person may be in more than one group but maybe not all groups. Basic segmenting that works well. Notifications are sent when new posts or news is released.
  • The platform is not the same portal as Facebook so there is no chance that posts get put on the wrong timeline. With this said, what I like most is the ease of onboarding and no one has had any trouble getting up and going on Workplace. It is like Facebook, easy and something most if not all will have familiarity in navigation.
David Faustina | TrustRadius Reviewer

Cons

Discord

  • They can improve their UI for better user experience.
  • Sometimes sending a direct message to someone gets difficult in discord. They should try to change the functionality and make it simple.
  • They can work to improve functionalities like search since it lags most of the time.
Abhinav Khanna | TrustRadius Reviewer

Workplace from Facebook

  • There's a slight concern over the privacy and security of company and employee information. This concern is increasing with each revelation about Facebook's use of data.
  • I am not a fan of the Messenger and Workplace App being separate; just like with regular Facebook. I wish they were combined in the same app.
  • Although overall I do find Workplace by Facebook productive, occasionally I find myself losing time by scrolling and clicking too much on company gossip and news.
Adam Montgomery | TrustRadius Reviewer

Usability

Discord

Discord 7.5
Based on 2 answers
I would say its overall usability is good, but it does take some getting used to and training on it. You cannot jump right in and understand it all. Someone had to explain it all to me and how the different functions and commands worked within the program and groups.
Anonymous | TrustRadius Reviewer

Workplace from Facebook

Workplace from Facebook 5.5
Based on 2 answers
Having to download multiple apps just to use the tool is very cumbersome. Facebook would have make this better by wrapping it in as a main feature within their app, but having to use multiple apps to see discussions and walls is so frustrating.
Anonymous | TrustRadius Reviewer

Support Rating

Discord

Discord 9.1
Based on 3 answers
There is plenty of online documentation and knowledge base articles. As well as having an open API to be able to tie it into other products makes it a really viable solution for any business. I have never had to contact support, any questions which I have need answered can be found in the documentation,
Phil Haldane | TrustRadius Reviewer

Workplace from Facebook

Workplace from Facebook 8.5
Based on 48 answers
Workplace by Facebook is an excellent fit in respect of support and documentation. It has excellent tutorials and documentation, as well. The UI and UX are already great as it is developed and maintained by Facebook, so most of the times, there is no need for any support or documentation.
Rahul Kumar | TrustRadius Reviewer

Alternatives Considered

Discord

For our gaming nights, communication is vital especially in our multiplayer games , and the only voice product that worked smoothly is Discord. Skype's sound would cut out and Zoom's security was poor. Also Discord allows you to join public servers and there are roles which protect members from the public. Skype, google hangouts and Zoom's file sharing and text mode is not good compared to discord
Laura Glover | TrustRadius Reviewer

Workplace from Facebook

Workplace offers more features with less of a learning curve than other options, which has helped adoption and usefulness. It is built for communication, which it excels at, but it is not built to address all business needs and other project management, document review, and communication tools are still needed
Anonymous | TrustRadius Reviewer

Return on Investment

Discord

  • Discord has been such a bonus to our productivity. Instead of sending meeting links and starting lengthy email threads, we were able to quickly hop on a call with other people and get things done!
  • Some colleagues had to change their PCs as Discord was messing up their system due to the heavy system load.
Su Kaygun Sayran | TrustRadius Reviewer

Workplace from Facebook

  • We can meet the project times, that with the communication in real time.
  • We provide solutions to our suppliers in a reliable and efficient manner.
  • When a business can save time and at the same time respond to the demands of customers, this translates into greater market capture of action for the company.
Marlon Seijas | TrustRadius Reviewer

Screenshots

Pricing Details

Discord

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Discord Editions & Modules

Additional Pricing Details

Workplace from Facebook

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Workplace from Facebook Editions & Modules

Edition
Workplace Core$4.001
Enterprise Live$2.001
Enhanced Admin & Support$2.001
  1. per month/per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Discord
9.4
Workplace from Facebook
7.8

Usability

Discord
7.5
Workplace from Facebook
5.5

Support Rating

Discord
9.1
Workplace from Facebook
8.5

Add comparison