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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DocuSign CLM

    Score8.9 out of 10
    N/ADocuSign CLM, formerly SpringCM, is a cloud-based platform that can be used to manage documents, contracts and related collateral. The solution includes workflows that can be tailored to an organization's business processes. It is also designed to accelerate team collaboration. SpringCM was acquired by DocuSign in the summer of 2018.

    $15

    per month

    PandaDoc

    Score8.6 out of 10
    N/APandaDoc headquartered in San Francisco offers their eponymous electronic signature platform for sales teams, containing sales proposal automation and CPQ (configure, price, quote) features, and integration with CRMs.

    $35

    per month per seat

    Pricing
    DocuSign CLMPandaDoc
    Editions & Modules
    Personal
    $15
    per month
    Real Estate Starter
    $15
    per month
    DocuSign for Realtors
    $35
    per user/per month
    Standard
    $40
    per user/per month
    Business Pro
    $60
    per user/per month
    Starter
    $75
    per month
    Intermediate
    $450
    per month
    Advanced Solutions
    Contact sales team
    Real Estate Plus, Broker Edition
    Contact sales team
    Sandbox Account
    Free
    Enterprise Offerings
    Contact sales team
    Starter
    $35
    per month per seat
    Business
    $65
    per month per seat
    Enterprise
    Contact Sales
    Offerings
    Pricing Offerings
    DocuSign CLMPandaDoc
    Free Trial
    NoYes
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional Details—PandaDoc offers a free eSign plan and 3 paid packages for eSigning and document automation. All plans include unlimited documents and eSignatures. Evaluations start with a free 14-day trial. Up to a 46% discount for annual pricing.
    More Pricing Information
    Community Pulse
    DocuSign CLMPandaDoc
    Considered Both Products
    DocuSign
    Chose DocuSign CLM
    PandaDoc seems to be a better option for small businesses.
    Incentivized
    PandaDoc
    Chose PandaDoc
    Love how easy to use it is and love the real-time alerts
    Incentivized
    Key User Insights
    Would buy again
    92%
    Would buy again
    34 Answers
    96%
    Would buy again
    222 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    29 Answers
    97%
    Delivers good value for the price
    204 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    34 Answers
    96%
    Happy with the feature set
    221 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    18 Answers
    97%
    Lived up to sales and marketing promises
    174 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    25 Answers
    97%
    Implementation went as expected
    182 Answers
    Features
    DocuSign CLMPandaDoc
    Contract Authoring
    Comparison of Contract Authoring features of DocuSign CLM and PandaDoc
    Feature
    DocuSign CLM
    7.4
    5 Ratings
    10% below category average
    PandaDoc
    -
    Ratings
    Contract creation7.65 Ratings00 Ratings
    Contract templates6.65 Ratings00 Ratings
    Clause library/saved fields7.64 Ratings00 Ratings
    Guided logic7.75 Ratings00 Ratings
    Contract Collaboration
    Comparison of Contract Collaboration features of DocuSign CLM and PandaDoc
    Feature
    DocuSign CLM
    8.5
    6 Ratings
    3% above category average
    PandaDoc
    -
    Ratings
    Contract sharing9.15 Ratings00 Ratings
    Contract editing7.15 Ratings00 Ratings
    Collaborating on contracts8.65 Ratings00 Ratings
    MS Word plug-in8.93 Ratings00 Ratings
    Approval process9.26 Ratings00 Ratings
    Interdepartmental workflows8.26 Ratings00 Ratings
    Contract Monitoring
    Comparison of Contract Monitoring features of DocuSign CLM and PandaDoc
    Feature
    DocuSign CLM
    7.7
    6 Ratings
    8% below category average
    PandaDoc
    -
    Ratings
    Contract database7.35 Ratings00 Ratings
    Contract search7.65 Ratings00 Ratings
    Contract milestone reminders & alerts7.45 Ratings00 Ratings
    Custom contract reports7.45 Ratings00 Ratings
    Tracking contract status8.06 Ratings00 Ratings
    Compliance check8.34 Ratings00 Ratings
    Contract Management
    Comparison of Contract Management features of DocuSign CLM and PandaDoc
    Feature
    DocuSign CLM
    8.3
    7 Ratings
    0% below category average
    PandaDoc
    -
    Ratings
    Contract Storage7.85 Ratings00 Ratings
    Advanced Search and Filtering7.35 Ratings00 Ratings
    Customizable Contract Templates7.15 Ratings00 Ratings
    Workflow Acceleration8.14 Ratings00 Ratings
    E-Signatures10.07 Ratings00 Ratings
    Reminders and Alerts9.56 Ratings00 Ratings
    Analytics and Reporting7.94 Ratings00 Ratings
    Integration with other Systems8.55 Ratings00 Ratings
    Best Alternatives
    DocuSign CLMPandaDoc
    Small Businesses
    No answers on this topic
    BoldSign, by Syncfusion
    Score10 out of 10
    Medium-sized Companies
    Conga CLM
    Score8.8 out of 10
    OneSpan Sign
    Score9.7 out of 10
    Enterprises
    Conga CLM
    Score8.8 out of 10
    DocuSign
    Score8.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DocuSign CLMPandaDoc
    Likelihood to Recommend
    9.0
    (42 ratings)
    8.5
    (329 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    9.1
    (18 ratings)
    Usability
    8.7
    (5 ratings)
    8.3
    (23 ratings)
    Availability
    8.0
    (1 ratings)
    9.1
    (4 ratings)
    Performance
    8.0
    (1 ratings)
    9.6
    (21 ratings)
    Support Rating
    5.0
    (2 ratings)
    6.1
    (23 ratings)
    Implementation Rating
    -
    (0 ratings)
    6.3
    (4 ratings)
    Configurability
    -
    (0 ratings)
    2.8
    (3 ratings)
    Ease of integration
    -
    (0 ratings)
    9.0
    (20 ratings)
    Product Scalability
    7.0
    (1 ratings)
    8.6
    (4 ratings)
    Professional Services
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.7
    (20 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    6.7
    (4 ratings)
    User Testimonials
    DocuSign CLMPandaDoc
    Likelihood to Recommend
    DocuSign
    DocuSign is useful for collecting electronic signatures on isolated documents and packets that are administered separately or integrated into another system. DocuSign is integrated into our onboarding system, Paylocity, which is where the employee completes all onboarding tasks required for employment. Integrating DocuSign with Paylocity allows us to send documents that require more than one signature along with other onboarding tasks, which makes for a less confusing onboarding experience for the worker. DocuSign also allows us to automatically run E-Verify from the integrated Form I-9 Document, which saves us lots of time onboarding each employee.
    Incentivized
    Read full review
    PandaDoc
    Best suited for after demonstrations when requested by the prospect when they are looking for pricing with T&C. The data room is also great that acts like a drop box for opportunities and their contacts. Helps share pertinent information with others in the organization.
    Incentivized
    Read full review
    Pros
    DocuSign
    • It helps businesses create,automate,manage and store contracts and documents.
    • AI features available for faster review and pulling out key terms
    • Users enjoy fast,effortless document signing and tracking.
    • DocuSign provides training sessions to help a team get started which helped a lot.
    Incentivized
    Read full review
    PandaDoc
    • Allows clients to remotely execute documents.
    • Tracks the progress of document execution.
    • Emails clients to remind them to sign documents so we don't have to follow up.
    • Emails us when documents have been fully executed.
    • Provides an easy-to use interface to place signatures, dates, and other information on our forms.
    Incentivized
    Read full review
    Cons
    DocuSign
    • Increase sending limit for initial plans
    • Faster return for client service requests
    • When correcting a document, no new email is sent for notification of an update. The clients have to go back to the old document, and it feels uncomfortable for them.
    Incentivized
    Read full review
    PandaDoc
    • Sometimes the fillable fields don't automatically map properly and you have to manually adjust.
    • Plan tiers and pricing recently changed, so now we get less value and less features (limited templates, no more pricing tables or invoicing/connected payment) for the same price, which is pricy for a small business.
    • Easier, integrated invoicing as an included feature (so we don't have to use a different software for invoicing/payment collection) would be ideal. You have to upgrade to the Business Plan for this.
    Incentivized
    Read full review
    Likelihood to Renew
    DocuSign
    Before we started using DocuSign, getting contracts actually signed by new clients was one more barrier to new business and to begin work. Once we started using DocuSign, it eliminated that barrier and has become a much less cumbersome process for us and our clients
    Incentivized
    Read full review
    PandaDoc
    The reason I gave it a rating of 7 is because it's probable, but not for sure. This is because there are a few little things we don't love about pandadoc. Mostly that there is not conditional logic such as: they must either fill this field out OR this one. Also it's a little pricey. But we'll probably stay because it's good enough and a pain to switch to something new
    Incentivized
    Read full review
    Usability
    DocuSign
    I give this rating based on usability and its uses ,as we found it very easy to use and effortless for document signing and tracking,making edits simple.It helps businesses create,automate,manage and store contracts and documents all at one place.It also provides secure storage for signed documents to store.Although there are few disadvantages like higher price,advanced features taking time to learn,fewer template tools than rivals ,repeated sign ins requirement , I would still give rating 9 for its sheer usage and time saving features all at one place making life easier.
    Incentivized
    Read full review
    PandaDoc
    Once you get the hang of it, it's very easy to use. There can be a slightly steep learning curve to get fully in on the system. The new editor v2 has really improved usability and allows us to collaborate on documents simultaneously. Once the templates and library items are set up, a new document, whether it be a sales or HR document, takes very little time to complete.
    Incentivized
    Read full review
    Reliability and Availability
    DocuSign
    Its a rare occurrence that this even happens
    Incentivized
    Read full review
    PandaDoc
    We haven't had any real issues regarding downtime as of yet.
    Incentivized
    Read full review
    Performance
    DocuSign
    Easy to use for various documents. Easy for clients as well
    Incentivized
    Read full review
    PandaDoc
    The documents load quickly for the most part but sometimes if there are larger documents with a high number of variables it could take a bit longer to get the document to show up. Most of the time the document comes on the screen relatively quickly allowing for quick access to documents to be edited and sent out.
    Incentivized
    Read full review
    Support Rating
    DocuSign
    Honestly, personally, I have only had one issue and it had nothing to do with the product but with the login
    Incentivized
    Read full review
    PandaDoc
    Recently I could not upload a pdf to a contract - support was very responsive and easy to work with. They got back to me the next day with an apparent fix - however when I opened the document nothing had changed. I then could not respond to the rep who was helping me because it was a "no-reply address", the problem still has not been solved and we had to make alternate arrangements to get this to the client. Never had it happen before and was only with this one contract.
    Incentivized
    Read full review
    Implementation Rating
    DocuSign
    No answers on this topic
    PandaDoc
    Implementation was before the time I was here at Riafox, however, support has been great in assisting to merge spaces and upgrade to 2.0 Editor.
    Incentivized
    Read full review
    Alternatives Considered
    DocuSign
    DocuSign CLM has a much improved user experience compared to similar products we have used. The streamlining of templates and traceability through the signing process are huge benefits, and better than competitors. The ability to set up designated templates for different use-case scenarios, and roll out efficient documents for signing, is invaluable, as well as other functions like Bulk Send and PowerForms.
    Incentivized
    Read full review
    PandaDoc
    We used Dropbox back when it was still HelloSign. At the time, new templates were very hard to create. We had to upload a PDF and then add the fields from there. With PandaDoc, we are able to drag and drop the text, images, logos, and fields we need easily. This has saved our team an immense amount of time.
    Incentivized
    Read full review
    Scalability
    DocuSign
    Reliable for the most part, there are issues here and there but minor
    Incentivized
    Read full review
    PandaDoc
    It's scalable
    Incentivized
    Read full review
    Professional Services
    DocuSign
    Service is easy and professional
    Incentivized
    Read full review
    PandaDoc
    No answers on this topic
    Return on Investment
    DocuSign
    • Positive - has helped us track renewals which allows us to get out of "bad" contracts or renew "good" ones.
    • Negative - we had hoped for it to help us determine which terms and conditions we have agreed to in other contracts. This has made contract review remain a lengthy process.
    • Positive - We are now able to find all of our contracts which has helped us get out of unnecessary contracts (which positively impacts finances).
    Incentivized
    Read full review
    PandaDoc
    • We have greatly increased the efficiency in which we can get signatures from individuals for documents and increase productivity.
    • We have been able to find older documents very easily.
    • W-9 have been very difficult due to Section 3, but this was addressed with conditional logic
    Incentivized
    Read full review
    ScreenShots

    PandaDoc Screenshots

    Screenshot of some of the custom-designed themes, templates, embedded rich media, and interactivity to give every deal the opportunity to get noticed.Screenshot of automatic notifications, on-the-fly editing, CRM Integrations, and integrated eSignatures.Screenshot of reporting, with drill down to the deal level with proposals, to pick which deals to include (or exclude).Screenshot of legally binding eSignaturesScreenshot of centralized communications to streamline the negotiation process, and make revisions in real-time in a single location.Screenshot of document analytics that display what’s really happening after documents are sent with real-time reporting on engagement and activity on the documents. This enables teams to respond faster to prospects.