DocuSign vs SignRequest | TrustRadius

What users are saying about

Score 8.9 out of 10

Based on 403 reviews and ratings

30-Day Free Trial

Score 9.3 out of 10

Based on 23 reviews and ratings

Pros

DocuSign makes it easy to set up a document for signing. You upload the document, enter recipient email addresses, identify the signing fields, and send.
DocuSign works on any computing device: Tablet, phone, PC, laptop, Mac--anything with a web browser and an email account.
DocuSign allows you to use a pre-drawn signature or to create one--even if you're a first time user.

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Senior Systems Analyst

CymSTAR, LLCDefense & Space, 201-500 employees

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e-Signatures- Businesses are all working online today. Paper contracts are becoming more and more obsolete, so you need a solution that provides online contracts.
Price- SignRequest has one of the more attractive price points for businesses.
Usability- Our team was able to figure out how to use SignRequest without too much hassle, although some competitors have more intuitive products.

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Verified User

C-Level Executive in Finance and Accounting

Computer Software Company, 11-50 employees

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Cons

DocuSign's overall UI is a bit clunky and not amazingly well designed. I'd love it if they gave it a thoughtful design (although just reskinning it wouldn't really be much better).
We've been underwhelmed at times by their Microsoft word direct import. I always convert to PDF before uploading documents at this point.
The email subjects the generate are just downright wretched. It would be better to *make* the user fill out a subject line than the ones that they autofill and then happily send out to recipients.

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Co Founder

Potential LabsConsumer Electronics, 1-10 employees

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I think the "prepare document" screen can be a little more user-friendly
A way to keep the documents organized a bit better on the documents screen
I would also love a way to keep the contacts organized--or to transfer contacts from our database to the site

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R. Melissa Masoom

Senior Associate Attorney

Hunt Law Firm, PLLCLaw Practice, 11-50 employees

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Likelihood to Renew

DocuSign 10.0

Based on 12 answers

I can't imagine doing business without DocuSign now. I would never want to go back to the way we used to do things. The "new way" is "the way" is "the right way." We can honestly be proud of a "one right way" process and not have to suffer through "5 ways for 5 days."

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Tony Woods, PHR, CIPD

Director of Human Resources

Sun World International, LLC.Food & Beverages, 10,001+ employees

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No score

No answers yet

No answers on this topic

Usability

DocuSign 8.8

Based on 10 answers

I think it is pretty easy to use from an end-user perspective. When I receive a document I need to sign, I know straight from the beginning which area I need to sign. There is the possibility of designing a signature automatically for you which is pretty convenient and accelerates the process.

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Client Manager

Optiv IncComputer & Network Security, 1001-5000 employees

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SignRequest 10.0

Based on 1 answer

I have found it easy to use and self-explanatory from day one. I love how clear and easy it is to use since I am not techy!

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Meredith Brough

Business Owner and Coach

Sweet Slumber, LLCProfessional Training & Coaching, 1-10 employees

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Support Rating

DocuSign 8.9

Based on 98 answers

I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours

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Enterprise Development Manager

Guaranteed RateFinancial Services, 1001-5000 employees

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SignRequest 8.8

Based on 6 answers

Easy to understand supporting documents with a great search feature to easily find the information I need for legal purposes, API connections, how to connect Gmail or G Suite, along with the ability to send a message to them. They don't seem to have an online chat feature or a call option, but that's why it's so inexpensive. Since it's already easy to use, it takes less time to find out information.

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Marketing Broker

Atlas Internet Marketing LLCMarketing and Advertising, 1-10 employees

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Implementation Rating

DocuSign 9.5

Based on 10 answers

Maybe conduct a survey or review a year's worth of contracts and documents to better target everyone who will need access

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Digital Asset Management and Licensing Resource

BVKMarketing and Advertising, 201-500 employees

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No score

No answers yet

No answers on this topic

Alternatives Considered

I think DocuSign is still the leader in this industry as pronounced by their superior customer service and quick development response time to changes in the industry. For simple users, DocuSign is user friendly and easy to navigate while adding significant benefit to small to large scale corporate, legal and professional departments.

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Corporate & Securities Attorney

Snell & WilmerLaw Practice, 501-1000 employees

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Adobe Acrobat left me frustrated and annoyed. I was wasting hours each week trying to upload contracts and agreements and customize them for each client. It never sent right and ended up being more frustrating for us and our clients in the end. So I tested some other tools before coming across SignRequest in a Google search. I started with their free plan which offered so much for a small business owner. As our business grew, we upgraded and haven't looked back. From day one I've never had an issue with this tool and recommend it to anyone looking for an online easy to use software to manage signing documents and contracts

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Founder & CEO

Splash Owl MediaMarketing and Advertising, 1-10 employees

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Return on Investment

In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
More than half our deals are executed electronically which saves time in the car, paper and hassle.

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Transaction Management Specialist

CBREReal Estate, 10,001+ employees

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Positive impact - able to complete onboarding process electronically rather than ask new employees to complete documents and scan them back
Negative impact - have heard from several employees that the UI makes it tedious to complete documents that have a lot of fields

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Verified User

Contributor in Human Resources

Information Technology and Services Company, 11-50 employees

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Screenshots

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See All (5) SignRequest Screenshots

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

No

DocuSign Editions & Modules

—

Additional Pricing Details

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General

Free Trial

Yes

Free/Freemium Version

Yes

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

No

SignRequest Editions & Modules

Edition

Start	$0¹
Professional	$8¹
SME	minimal $16²
Enterprise	Custom³
API	Custom⁴

per user
$4 per user
per user
per installation

Additional Pricing Details

For text message verification and bank payment verification additional fees apply

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