What users are saying about
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317 Ratings
14 Ratings

DocuSign

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317 Ratings
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Score 8.8 out of 101
14 Ratings
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Score 9 out of 101

Likelihood to Recommend

DocuSign

If someone wants the process to be as streamlined as possible and regularly signs a lot of documents than I think DocuSign is perfect. If cost is a concern, there are alternatives that do a decent job but some aren't quite as streamlined as DocuSign for non-techy users.
Lark Ismail profile photo

SignRequest

I've used SignRequest in all areas of business and personal life. It's easy to use, convenient, and won't break the bank. I use it to send contracts and agreements to clients, contractors, collaborators, and vendors. It's lowered our on-boarding time with new clients by 50%. SignRequest lets me send customized contracts to several clients at one time. I also like that they send out the final signed copy in a pdf. I take this and upload to the client's invoice before sending it as a final step for my records and that of my clients
Becky Burgess profile photo

Pros

DocuSign

  • Easy to navigate.
  • Available on all devices.
  • Trustworthy.
  • Multiple signatories.
Lark Ismail profile photo

SignRequest

  • Easy to drag and drop signature fields
  • Supports almost all mainstream document types
  • Easy to remind people to sign
Matthew Finneran profile photo

Cons

DocuSign

  • It would be helpful if DocuSign plugged into different software that we use internally.
No photo available

SignRequest

  • Sometimes dragging around the boxes for signing can be finicky.
  • Occasionally when you re-size the boxes that makes the text really big or small depending on how you adjusted it.
Matthew Finneran profile photo

Likelihood to Renew

DocuSign

DocuSign 10.0
Based on 10 answers
It has worked well for all of our sites across the state of Georgia - each site it a bit different in its needs, so the versatility of DocuSign has been wonderful and so very helpful.
Michele Roy profile photo

SignRequest

No score
No answers yet
No answers on this topic

Usability

DocuSign

DocuSign 8.0
Based on 7 answers
The products is well built and it is easy to understand the high level features. However, when I created my 1st form with the product, the learning curve was pretty steep. It required quite a bit of trial and error. For instance, our form required a credit card number. We didn't want this data to be visible, but the workflow included an email confirmation with a PDF attached. It took me a while to figure out how to make sure that the credit card number was not sent in this confirmation email. It actually required me to call their customer service line.
No photo available

SignRequest

No score
No answers yet
No answers on this topic

Support

DocuSign

DocuSign 8.9
Based on 7 answers
I'd give them a 10, but there has been 1 or 2 small cases that seemed to fall to the wayside, but I was able to call them up and get them resolved. We were having a bad implementation night (after midnight) and we needed assistance from Docusign. They were able to get an engineer to help us in the early morning hours
Erik Sheafer profile photo

SignRequest

No score
No answers yet
No answers on this topic

Implementation

DocuSign

DocuSign 10.0
Based on 3 answers
Until you get the hang of it, I recommend doing several internal tests before sending a document to a client. As I mentioned earlier, you have to go through a bit of trial and error at first to verify that the workflow works as expected.
No photo available

SignRequest

No score
No answers yet
No answers on this topic

Alternatives Considered

DocuSign

Looked at PandaDoc about 18 months ago because of the interesting functionality around tracking redlines in contracts. This is something we are interested in, but PandaDoc was not PCI compliant (we capture billing info on our DocuSign forms). At that time they were pursuing it, I don't know where it stands. Their red line tracking/communication features were interesting and are not something that DocuSign offers.
Laura McDonough, PMP profile photo

SignRequest

DocuSign is used in other areas of our business (client contracts, MSAs, SOWs, etc.) because it integrates with Salesforce and because we are a partner. We don't use DocuSign for HR purposes because DocuSign automatically creates a copy of the document in Salesforce, which would cause a problem for us visibility-wise with sensitive HR documents.

DocuSign is a more robust, more expensive solution than SignRequest. I cannot speak to the paid version of SignRequest, but as far as the free version, DocuSign's UI is much more professional looking and easy to use.
No photo available

Return on Investment

DocuSign

  • In real estate we all ways say time kills deals so if we can get a document out the door, have it reviewed and signed by multiple parties simultaneously, it helps us ensure deals are completed quickly.
  • More than half our deals are executed electronically which saves time in the car, paper and hassle.
Amanda Kraft profile photo

SignRequest

  • Positive impact - able to complete onboarding process electronically rather than ask new employees to complete documents and scan them back
  • Negative impact - have heard from several employees that the UI makes it tedious to complete documents that have a lot of fields
No photo available

Pricing Details

DocuSign

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

DocuSign Editions & Modules

DocuSign
Additional Pricing Details

SignRequest

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

SignRequest Editions & Modules

SignRequest
Edition
Start
$01
Professional
$81
SME
minimal $162
Enterprise
Custom3
API
Custom4
1. per user
2. $4 per user
3. per user
4. per installation
Additional Pricing Details
For text message verification and bank payment verification additional fees apply

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