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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox

    Score8.4 out of 10
    N/ADropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

    $9.99

    per month

    FreshBooks

    Score9.2 out of 10
    Small Businesses (1-50 employees)
    FreshBooks is an accounting service for small businesses. The solution enables users to send and manage invoices, track billable time and collect online payments. The vendor’s value proposition this that their solution provides a straightforward service that simplifies the billing process.

    $21

    per month

    Xero

    Score8.4 out of 10
    N/AXero is an online accounting software product for small businesses and personal finance. Its features beyond general ledger and double-bookkeeping include quotable invoicing, bank reconciliation, purchase order and expense management, and tax management. Third party apps can extend its features further.

    $13

    per month

    Pricing
    DropboxFreshBooksXero
    Editions & Modules
    Plus
    $9.99
    per month
    Essentials
    $18
    per month
    Business
    $20
    per month per user
    Business Plus
    $26
    per month per user
    Basic
    Free
    Lite
    $21
    per month
    Plus
    $38
    per month
    Premium
    $65
    per month
    Select
    Custom Pricing
    Early
    $13
    per month
    Growing
    $37
    per month
    Established
    $70
    per month
    Offerings
    Pricing Offerings
    DropboxFreshBooksXero
    Free Trial
    NoYesYes
    Free/Freemium Version
    NoYesNo
    Premium Consulting/Integration Services
    NoNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details—10% discount for annual pricing.Prices in table are in USD and just apply to the US - other markets & prices are listed below: Canada - Starter $18 CAD/month, Standard $45 CAD/month, Premium 5 $58 CAD/month UK - Starter £14/month, Standard £28/month, Premium £36/month AU - Starter $29 AUD/month, Standard $59 AUD/month, Premium 5 $76 AUD/month NZ - Starter $31 NZD/month, Standard $66 NZD/month, Premium $84 NZD/month
    More Pricing Information
    Community Pulse
    DropboxFreshBooksXero
    Considered Multiple Products
    Dropbox
    Chose Dropbox
    Dropbox does a better job of organizing files better than ones mentioned above. Google Drive is a messy tool.
    Incentivized
    Chose Dropbox
    DropBox is more business friendly. In my opinion, I feel more secure with my business documents. OneDrive had an issue and created multipe versions of my docs and I lost quite a few documents because of it. One Drive just seems to cluncky and desperately needs an update. I have …
    Incentivized
    Chose Dropbox
    Google Drive has less days to restore, file restore insulation was initially a driving reason for us to pay a premium beyond the Google Drive service we already had been purchasing.
    Incentivized
    Chose Dropbox
    While OneDrive is a similar system to Dropbox, I've had many more syncing issues with that software, including being unable to save certain MS Office documents while using a different machine. It also requires a Microsoft account to use, while Dropbox is platform agnostic. …
    Incentivized
    FreshBooks
    Chose FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection …
    Incentivized
    Chose FreshBooks
    FreshBooks interface is better than QuickBooks. Xero's interface is more basic than both, but seems to work fine.
    Incentivized
    Chose FreshBooks
    FreshBooks is an invoicing software that wants to do accounting.
    Xero is an accounting software that wants to do billing.
    Both are pretty solid at their core functionality, and weak on the other. However, it's a shorter step for Xero to add interest and recurring CC billing, so …
    Incentivized
    Chose FreshBooks
    I really liked Wave Apps for a bit. It had some limitations, but I really like how easy it was to use and intuitive. Great pricing too. So I would recommend that over Freshbooks at this point for someone who is just getting started. Quickbooks is great for accounting. Super …
    Incentivized
    Chose FreshBooks
    Don't get me wrong — I like Xero for accounting purposes. But Xero's invoicing isn't great. There's too many features I depend on that FreshBooks has that Xero just does not. I need to be able to take deposits, send automatic reminders, and create an extremely user-friendly …
    Incentivized
    Chose FreshBooks
    I actually switched from a FreshBooks and QuickBooks Online combination to using Harvest and Xero at the request of my bookkeeper. It seems like FreshBooks and QuickBooks Online are both market leaders in their space. Harvest is more focused on time tracking than being an …
    Incentivized
    Chose FreshBooks
    QuickBooks Online and Xero are the most obvious comps to FreshBooks. FreshBooks pricing is based on the number of billable clients while QuickBooks Online will charge additional for additional features regardless of number of billable clients. Xero has additional functionality …
    Incentivized
    Chose FreshBooks
    Freshbooks is an extra cost when used with Xero (or even QuickBooks) and I wouldn't suggest it. Freshbooks needs to find a pivot as they are known as invoicing software, but every other platform (that does more) has that feature built in. Time tracking was a good move, now they …
    Incentivized
    Chose FreshBooks
    We do not consider other options since our client wants the implementation of this platform in order to use it in the two countries where it has operations. At the moment, full integration was not possible and we still share the information with a Mexican system to complete …
    Incentivized
    Chose FreshBooks
    N/A
    Incentivized
    Chose FreshBooks
    FreshBooks was easier for me to use - and it's also less expensive.
    Incentivized
    Chose FreshBooks
    FreshBooks is better than many other apps because it is so efficient and combines many different features that other programs don't integrate in one place.

    I appreciate FreshBooks for its overall integration of invoicing, keeping track of hours, managing projects, and keeping …
    Incentivized
    Chose FreshBooks
    FreshBooks' pricing for its functionality is very good for a smallish business as compared to some of the more established competitors.
    Chose FreshBooks
    Invoicera was actually a great program as well, but I was just used to FreshBooks, and couldn't shake them!
    Incentivized
    Chose FreshBooks
    Harvest was not as flexible interactively. That is, you could not sort columns online. Made it hard to manage invoices.
    Incentivized
    Xero
    Chose Xero
    Used FreshBooks when the business was first starting out because they had a free plan. Quickly needed more features, and switched to QBO.

    QBO worked well for many years, but they continually increased their fees and the interface got more and more difficult to use. Also, it had …
    Incentivized
    Chose Xero
    We switched off of FreshBooks to Xero. It is somewhat apples to oranges, in that FreshBooks is not a general ledger nor does it claim to be (at least at the time 2 years ago). Our business grew though and having a general ledger with reconcillation features like Xero was …
    Incentivized
    Chose Xero
    Xero is the superior product to Quickbooks, Quicken, and FreshBooks. Hands down.
    Incentivized
    Chose Xero
    Xero appeared to have a superior experience to FreshBooks. I understand FreshBooks has its fans, but it seemed too simple for our needs.
    Chose Xero
    I formerly have used, Quicken, Quickbooks, My Advanced Invoices and another one whos name is not coming to mind. I found Xero to do everything in an organozed way and I've stayed with it.
    Incentivized
    Chose Xero
    No others used
    Incentivized
    Chose Xero
    Xero is really basic and our team can easily adapt with it rather than using other some other non-user friendly apps. We could focus on the work itself rather than having problems with learning its complexity. Xero is very user-friendly and also gives tutorial which is great! …
    Incentivized
    Chose Xero
    Xero stands out as the industry leader in terms of ease of use, functionality, integration possibilities, usability, and reporting functionality. Having extensive experience with various accounting software as a business owner and mentor, Xero consistently proves to be my top …
    Incentivized
    Chose Xero
    Xero ranks highly among the competitors, however multi-level reporting is better done in QuickBooks. More price sensitive, micro-businesses can find decent cheaper or free alternatives. Those wanting integration with other apps like cashflow management, inventory, reporting …
    Incentivized
    Chose Xero
    Better user friendly dashboard, and cost effective.
    Incentivized
    Chose Xero
    Xero has enterprise capabilities but can be used for small businesses. Coming from a large enterprise, I had a certain way of looking at the business that I was used to. Xero met that whereas the other products didn't - they appealed directly to small businesses with a …
    Incentivized
    Chose Xero
    Ignoring pricing, Xero is among the best options available. It has the most complete feature set along with Quickbooks. It is more user-friendly compared to most of its competitors. It has well-designed mobile apps that can actually do something in contrast with most …
    Incentivized
    Chose Xero
    Seamless integration with all accounts, much more user-friendly, I chose Xero because of these 2 factors.
    Incentivized
    Chose Xero
    We really liked Xero because it was incredibly affordable when compared to the other solutions that we evaluated. There are some things that need to be improved but overall it's a really enjoyable online accounting solution. I'm happy with my experience of Xero and I know there …
    Incentivized
    Chose Xero
    Xero hits our "maximum point" on the curves of simplicity, usability, and feature set. In my opinion it is by far the best in class, and the only reason it hasn't taken over Quickbooks entirely is that industry-standard products, no matter how inferior, are difficult to …
    Incentivized
    Chose Xero
    Four years ago, Xero was the market leader. I had written an article on cloud accounting and compared all of the offerings. I had concerns as Xero was from New Zealand and preferred to use a UK company. However, Xero had more flexibility via its APIs and was, at that time, …
    Incentivized
    Chose Xero
    QBO - UI/UX and integrations are far superior. The only area where QBO is currently ahead is job costing

    Freshbooks - we recommend for some pre-revenue and solopreneur clients only. Xero provides a full-featured solution
    Chose Xero
    I have written several reviews comparing Quickbooks/Freshbooks/Xero. In many categories they offer very similar features. What sets them apart and will continue to set them apart in the long run is their approach to the market. Quickbooks has a closed ecosystem approach, while …
    Incentivized
    Chose Xero
    Xero is the best. Xero thinks about the accountants and supports that role very well. Xero "makes sense" to average business owners and also is very powerful tool for the accountants. They have built the product right and keep improving it with every release they do. We picked …
    Incentivized
    Chose Xero
    Previously exclusively a desktop QuickBooks "shop". Hate the version control issues and need to collect and transfer data files to get source documents. Auto bank downloads clunky and not as intuitive as Xero bank recon features. Few clients use FreshBooks - nice customer …
    Incentivized
    Chose Xero
    Xero was chosen by the client simply because it integrates with FreshBooks. I prefer QuickBooks for its ease of use, but it doesn't integrate with FreshBooks. The bank reconciliation feature of Xero is very similar to QuickBooks which is a benefit. The reporting feature in …
    Incentivized
    Chose Xero
    Quicken is really old, that's what I used to use and I like it but there is no bank feed support.
    QuickBooks is incredibly bloated.
    Freshbooks is just for invoicing (we still use it for that).
    Incentivized
    Chose Xero
    Freshbooks
    Quickbooks Online
    Chose Xero
    FreshBooks, CCH / TR suite
    Key User Insights
    Would buy again
    94%
    Would buy again
    1271 Answers
    69%
    Would buy again
    9 Answers
    93%
    Would buy again
    160 Answers
    Delivers good value for the price
    94%
    Delivers good value for the price
    1067 Answers
    82%
    Delivers good value for the price
    9 Answers
    94%
    Delivers good value for the price
    153 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    1264 Answers
    54%
    Happy with the feature set
    7 Answers
    93%
    Happy with the feature set
    160 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    857 Answers
    64%
    Lived up to sales and marketing promises
    7 Answers
    94%
    Lived up to sales and marketing promises
    131 Answers
    Implementation went as expected
    96%
    Implementation went as expected
    992 Answers
    62%
    Implementation went as expected
    8 Answers
    99%
    Implementation went as expected
    149 Answers
    Features
    DropboxFreshBooksXero
    File Sharing & Management
    Comparison of File Sharing & Management features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    7.8
    1368 Ratings
    7% below category average
    FreshBooks
    -
    Ratings
    Xero
    -
    Ratings
    Versioning8.21140 Ratings00 Ratings00 Ratings
    Video files7.21118 Ratings00 Ratings00 Ratings
    Audio files7.71014 Ratings00 Ratings00 Ratings
    Document collaboration8.01190 Ratings00 Ratings00 Ratings
    Access control8.11266 Ratings00 Ratings00 Ratings
    File search7.21312 Ratings00 Ratings00 Ratings
    Device sync7.91259 Ratings00 Ratings00 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    8.0
    1297 Ratings
    8% below category average
    FreshBooks
    -
    Ratings
    Xero
    -
    Ratings
    User and role management7.41157 Ratings00 Ratings00 Ratings
    File organization8.51279 Ratings00 Ratings00 Ratings
    Device management8.11138 Ratings00 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    7.9
    1286 Ratings
    9% below category average
    FreshBooks
    -
    Ratings
    Xero
    -
    Ratings
    Performance7.91275 Ratings00 Ratings00 Ratings
    Reliability8.21283 Ratings00 Ratings00 Ratings
    Storage Reports7.5978 Ratings00 Ratings00 Ratings
    Customization
    Comparison of Customization features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    9.1
    35 Ratings
    18% above category average
    Xero
    8.0
    169 Ratings
    6% above category average
    API for custom integration00 Ratings9.330 Ratings7.979 Ratings
    Plug-ins00 Ratings9.026 Ratings8.1156 Ratings
    Security
    Comparison of Security features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    10.0
    41 Ratings
    20% above category average
    Xero
    7.1
    213 Ratings
    14% below category average
    Single sign-on capability00 Ratings10.01 Ratings5.572 Ratings
    Role-based user permissions00 Ratings10.041 Ratings8.7211 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    7.5
    57 Ratings
    4% below category average
    Xero
    8.3
    241 Ratings
    6% above category average
    Dashboards00 Ratings9.057 Ratings8.3237 Ratings
    Standard reports00 Ratings8.855 Ratings8.9239 Ratings
    Custom reports00 Ratings4.82 Ratings7.9212 Ratings
    General Ledger and Configurable Accounting
    Comparison of General Ledger and Configurable Accounting features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    7.5
    56 Ratings
    2% below category average
    Xero
    8.3
    251 Ratings
    8% above category average
    Accounts payable00 Ratings8.041 Ratings7.9229 Ratings
    Accounts receivable00 Ratings9.455 Ratings8.1234 Ratings
    Cash management00 Ratings7.03 Ratings7.7217 Ratings
    Bank reconciliation00 Ratings7.02 Ratings8.6244 Ratings
    Expense management00 Ratings6.651 Ratings7.8224 Ratings
    Time tracking00 Ratings7.642 Ratings6.387 Ratings
    Multi-currency support00 Ratings7.01 Ratings7.9149 Ratings
    Regulations compliance00 Ratings6.021 Ratings8.3131 Ratings
    Self-service portal00 Ratings9.13 Ratings7.7153 Ratings
    Fixed asset management00 Ratings00 Ratings7.7152 Ratings
    Multi-division support00 Ratings00 Ratings7.4129 Ratings
    Electronic tax filing00 Ratings00 Ratings8.6134 Ratings
    Global Financial Support00 Ratings00 Ratings7.884 Ratings
    Primary and Secondary Ledgers00 Ratings00 Ratings7.881 Ratings
    Intercompany Accounting00 Ratings00 Ratings10.040 Ratings
    Localizations00 Ratings00 Ratings10.039 Ratings
    Journals and Reconciliations00 Ratings00 Ratings10.090 Ratings
    Enterprise Accounting00 Ratings00 Ratings10.033 Ratings
    Configurable Accounting00 Ratings00 Ratings10.059 Ratings
    Centralized Rules Framework00 Ratings00 Ratings6.033 Ratings
    Standardized Processes00 Ratings00 Ratings8.059 Ratings
    Order Management
    Comparison of Order Management features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    9.5
    49 Ratings
    25% above category average
    Xero
    7.3
    89 Ratings
    1% below category average
    Pricing00 Ratings8.839 Ratings10.062 Ratings
    Order entry00 Ratings9.337 Ratings10.056 Ratings
    Credit card processing00 Ratings9.741 Ratings6.358 Ratings
    Cost of goods sold00 Ratings10.01 Ratings6.366 Ratings
    Order Orchestration00 Ratings00 Ratings6.121 Ratings
    End-to-end order visibility00 Ratings00 Ratings6.124 Ratings
    Order exception Resolution00 Ratings00 Ratings6.117 Ratings
    Payroll Management
    Comparison of Payroll Management features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    -
    Ratings
    Xero
    7.5
    73 Ratings
    1% below category average
    Pay calculation00 Ratings00 Ratings8.065 Ratings
    Benefit plan administration00 Ratings00 Ratings8.023 Ratings
    Direct deposit files00 Ratings00 Ratings7.249 Ratings
    Salary revision and increment management00 Ratings00 Ratings7.141 Ratings
    Reimbursement management00 Ratings00 Ratings7.054 Ratings
    Inventory Management
    Comparison of Inventory Management features of Dropbox and FreshBooks and Xero
    Feature
    Dropbox
    -
    Ratings
    FreshBooks
    -
    Ratings
    Xero
    6.3
    119 Ratings
    14% below category average
    Inventory tracking00 Ratings00 Ratings7.1115 Ratings
    Automatic reordering00 Ratings00 Ratings6.224 Ratings
    Location management00 Ratings00 Ratings6.229 Ratings
    Manufacturing module00 Ratings00 Ratings6.016 Ratings
    Best Alternatives
    DropboxFreshBooksXero
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    QuickBooks Self-Employed (discontinued)
    Score4.1 out of 10
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    MYOB
    Score8.3 out of 10
    MYOB
    Score8.3 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    Microsoft Dynamics GP
    Score5.4 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    DropboxFreshBooksXero
    Likelihood to Recommend
    8.5
    (1404 ratings)
    7.6
    (75 ratings)
    8.3
    (266 ratings)
    Likelihood to Renew
    8.2
    (44 ratings)
    7.6
    (18 ratings)
    4.6
    (38 ratings)
    Usability
    8.5
    (543 ratings)
    9.6
    (20 ratings)
    8.3
    (192 ratings)
    Availability
    9.0
    (4 ratings)
    10.0
    (2 ratings)
    3.1
    (12 ratings)
    Performance
    8.8
    (9 ratings)
    8.0
    (1 ratings)
    8.0
    (10 ratings)
    Support Rating
    7.2
    (40 ratings)
    6.0
    (11 ratings)
    5.6
    (40 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    9.1
    (1 ratings)
    Online Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    10.0
    (6 ratings)
    Implementation Rating
    8.0
    (5 ratings)
    10.0
    (1 ratings)
    7.6
    (13 ratings)
    Configurability
    8.1
    (2 ratings)
    -
    (0 ratings)
    8.1
    (3 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    CPA Rating
    -
    (0 ratings)
    7.0
    (1 ratings)
    9.1
    (10 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    7.4
    (150 ratings)
    Product Scalability
    8.1
    (5 ratings)
    -
    (0 ratings)
    7.0
    (8 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    6.5
    (4 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    6.5
    (4 ratings)
    User Testimonials
    DropboxFreshBooksXero
    Likelihood to Recommend
    Dropbox
    Dropbox is well suited for sending File Requests to clients to upload documents, and for me to send File Transfers to clients with documents for them to download. I can create separate files for each client, and also create files within files, which is very convenient and useful for my business purposes. In Dropbox I can also see all of the File Requests that I have sent and it shows me how many times they've accessed it and how many files they uploaded. I can also see all of the File Transfers that I have made and whether how many times the client has accessed it and how many documents were downloaded. It also sends me notifications if the clients haven't downloaded their files yet so I can remind them. Dropbox Sign has been very easy to use, and I have already stated what could be changed with it
    Incentivized
    Read full review
    FreshBooks
    I recommend FreshBooks to anyone running a service-based business that needs invoicing, time reporting, and accounting tools. FB is adept in all three of these scenarios and isn't overly complicated like similar accounting packages I have used. I love how I can write estimates and proposals, manage the business development process from the software, and quickly convert prospects to invoiced clients.
    Incentivized
    Read full review
    Xero
    The only time I wouldn't be suggesting it is to consultants or solopreneurs. I think it's too overwhelming unless you are experienced or have a background related to finance. So it's not that the product isn't powerful, it's that it can be too powerful. For all other size businesses it really is what you need to use to make life simple to track everything in your business. It definitely saves me time by having it all in one place and not multiple spreadsheets etc
    Incentivized
    Read full review
    Pros
    Dropbox
    • I can share projects I need feedback on.
    • I can make projects available to editors so that they can do their work.
    • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
    • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
    Read full review
    FreshBooks
    • Invoicing - FreshBooks basically ensures our accountants spend less time on invoices via its automated invoicing system, which sends invoices to our customers and clients alike and also send them regular reminders for them to pay up their bills.
    • Collecting business insights - FreshBooks enable our company analysts measure our business performances via data reports provided by FreshBooks' intuitive dashboard. Allowing us do a comparative analysis of key business metrics of a current month against past months and determine if the business is growing.
    • Expense tracker - We have recently embraced FreshBooks as an expense tracker for teams at our company branch. Thusfar, FreshBooks has performed very well, making our expense management a perfect operation; ensuring teams do not exceed their planned budget and also eliminating the need for tracking expenses on excel spreadsheets.
    Incentivized
    Read full review
    Xero
    • The bank feed integration makes reconciling transactions easy
    • Once you load a template for your invoices, every client gets a professional looking invoice
    • Bill paying and tracking of payments is also easy; you load your bill into Xero, pay it through the bank, and when the transaction is completed it comes through on bank feeds. If you need to query when a bill was paid, it is all there in Xero
    Incentivized
    Read full review
    Cons
    Dropbox
    • Admid Control Can feels little basic it can be improve by easy access quick tabs for important button.
    • Smart sync behaviour can be little confusing it can be improve by displaying more futuristic way
    • Pricing and storage facility can be improve for really more demanding for a tool can be imporve.
    Incentivized
    Read full review
    FreshBooks
    • I can brand invoices with my business logo, but I might like to change colours of the invoices themselves to match the rest of my business documents. That isn't a major point at all, but it's something that I'd like to see.
    • Freshbooks doesn't remember the categories that similar expenses were previously assigned to. It would be nice if Freshbooks would suggest a category for an already saved vendor, to ensure the consistency of expense reporting.
    • The home page of a Freshbooks account has a great graph display of expenses and income, but it only shows the last 6 months. This is still very useful, but I'd like to be able to see this kind of graph for different periods of time.
    Read full review
    Xero
    • Having different email addresses for different parts of a customer's business (eg invoices and statements to different places)
    • Easily seeing the text of emails that have been sent through Xero
    • More easily archiving old pay items. Our HR software updates rates when awards are updated which means a lot of old pay rates are in the system and they have multiple clicks to archive each one. Clicking the ones to archive in bulk and then just click archive for all would be much more efficient.
    Incentivized
    Read full review
    Likelihood to Renew
    Dropbox
    Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
    Read full review
    FreshBooks
    At the current needs of our business, FreshBooks suits us perfectly - it allows online access by our accountant to the system for GST purposes, easy input of expenses and tracking of Profit and Loss statements. FreshBooks customer service is great as well - very understanding and accommodating.
    Read full review
    Xero
    In addition to the matters covered in this review, my reason for renewing this product is that Xero's functionality and the constant updates that the company provides, makes the software even more business friendly. The software therefore builds a brand loyalty among customers.
    Read full review
    Usability
    Dropbox
    It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
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    FreshBooks
    FreshBooks is very easy to use even for novices. If you're looking for an online accounting software that is full of features, has great aesthetics and is user-friendly, then this is definitely the software for you. I've been using it for several years now and despite being tempted to switch by other vendors, I like the feel of FreshBooks and it's mobile features.
    Incentivized
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    Xero
    As a standalone software, it allows users to fulfill most of the basic functions (e.g. transaction input and report generation) simply and conveniently. It also allows for multiple APIs to help augment various tasks that accounting-adjacent (e.g. claims processing). The cloud based model and portability to mobile devices allows tasks to be carried out in a more convenient way.
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    Reliability and Availability
    Dropbox
    I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
    Incentivized
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    FreshBooks
    FreshBooks is easy to use and always works!
    Incentivized
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    Xero
    We have been actively using and 100% Xero based for our ecommerce accounting practice for over 4 years. There has on been one real outage for more than 5 minutes. Xero was open and transparent about the outage, what they were doing to resolve the issue, and provided 15 minute updates. Showing how they care about their customers and partners. Plus, showing that their customers care too, were understanding, and went surfing or in our case took a nap. Couldn't run our business without Xero as a partner.
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    Performance
    Dropbox
    Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
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    FreshBooks
    No answers on this topic
    Xero
    On a good day, things worked but after upgrades, things began to slow and or not work at all at times. I coined the moving circle while I waited as the "Xero Wheel of Death". Sometimes it never stopped and force quitting was necessary.
    Incentivized
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    Support Rating
    Dropbox
    They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
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    FreshBooks
    I think the support level for FreshBooks is on par with a 6 because the folks behind this application do a fairly good job at providing support for their customer base. I still don't think they are at an elite level when it comes to supporting but are getting there although too slow in my opinion.
    Incentivized
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    Xero
    Always respond and keep issues open until you are satisfied with the result. Generally good responses, in the past, I had some support responses that were really basic and really annoying. They type where "have your tried restarting your computer" style of answers. Well, of course, I went through all the basics before contacting them. Duh, but I suppose not everyone does. Otherwise, it would be a 10. The last year has shown a marked improvement in the support responses however.
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    In-Person Training
    Dropbox
    The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
    Incentivized
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    FreshBooks
    No answers on this topic
    Xero
    The format was great; someone was there to ask questions or help if you were stuck.
    Incentivized
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    Online Training
    Dropbox
    I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
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    FreshBooks
    No answers on this topic
    Xero
    All of Xero's training is online and available for anyone (business owner or accountants) to learn and become experts in their system. There is a range of content from product training to real world webinars from their partners. Xero is beautiful accounting software and their training is the same.
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    Implementation Rating
    Dropbox
    I needed to stay current in improving my daily operations. Dropbox
    was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
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    FreshBooks
    I haven't changed my mind since my first evaluation. Freshbooks is still meeting my needs, easy to use, etc.
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    Xero
    If it can be done, time the implementation near a new fiscal year so you can start clean. Otherwise, you have to go back and do historical data from the beginning of the fiscal year, which can be brain draining.
    Incentivized
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    Alternatives Considered
    Dropbox
    I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
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    FreshBooks
    FreshBooks does very well in comparison, especially since it is free software for Barclays bank users. Sage software is much worse than FreshBooks. However, Xero and QuickBooks, the market leaders, are still ahead with usability, additional features, reporting, and connection with third-party software providers. We chose FreshBooks as it does everything we require from this type of software.
    Incentivized
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    Xero
    Each of the products I listed had their own list of drawbacks, but the one thing they all had in common, which was right on top of that list of drawbacks, was ease of use. I struggled to get myself accustomed to each system and struggled, but when it came to getting a client to even try and use it was when the true struggle started. Just found it easier to make use of Xero from the very beginning.
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    Contract Terms and Pricing Model
    Dropbox
    I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
    Incentivized
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    FreshBooks
    No answers on this topic
    Xero
    No answers on this topic
    Scalability
    Dropbox
    It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
    Incentivized
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    FreshBooks
    No answers on this topic
    Xero
    I have yet to fully stress test the product given the size of the company where I am using it. I am sure as we scale to more customers, more vendors and more reporting requirements, I will have a better understanding of what it is capable of in terms of bandwidth and processing
    Incentivized
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    Professional Services
    Dropbox
    Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
    Incentivized
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    FreshBooks
    No answers on this topic
    Xero
    No answers on this topic
    Return on Investment
    Dropbox
    • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
    • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
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    FreshBooks
    • In reality, we do not implement all of its use at the moment in order to determine an adequate ROI.
    • In our approach to the use of the system, it seems to us a considerable time saving by achieving the integration of the Mexican subsidiary with its parent located in the US.
    • Financial reports meet the necessary USGAAP requirements.
    Incentivized
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    Xero
    • Xero is a basic accounting system that performs basic accounting tasks easily and accurately. For that, it provides a positive impact on our day to day accounting operations.
    • Because of Xero's basic structure, I feel it lacks some of the sophistication that some users want and need. The ability to create unique custom reports would enhance the impact Xero would have on meeting business objectives by providing current and useful accounting information.
    • In my opinion, Xero's lack of focus on their customers - their users - is a real issue with me. In my opinion, those of us that are in the trenches that work with the system on a daily basis have to deal with the shortcomings of the system with the knowledge that Xero support refuses to address the operational issues that make their user's lives difficult. I feel if Xero would focus on truly making their software better from a users point of view, it has the potential to be a great system.
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    ScreenShots

    Dropbox Screenshots

    Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.

    FreshBooks Screenshots

    Screenshot of the dashboardScreenshot of an invoice overviewScreenshot of an example of a customizable invoiceScreenshot of an invoice appearing across devicesScreenshot of expensesScreenshot of time tracking

    Xero Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot