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Dropbox vs. OpenText Documentum vs. Thomson Reuters HighQ

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dropbox

    Score8.5 out of 10
    N/ADropbox is a cloud storage solution, equipped with features that help users to save time, improve productivity, and collaborate with others. Users can edit PDFs, share videos, sign documents, and collaborate with stakeholders without leaving Dropbox.

    $9.99

    per month

    OpenText Documentum

    Score9 out of 10
    N/AOpenText acquired Documentum from Dell EMC in 2017, and now supports the enterprise content management (ECM) system. The vendor says users can build content-centric applications and solutions from collaborating on business documents to delivering case-based applications to managing highly precise processes in the most regulated business environments.N/A

    HighQ

    Score8 out of 10
    N/AHighQ Collaborate, now from Thomson Reuters (acquired 2019) is a cloud-based enterprise collaboration platform, featuring secure file sharing but also means for sharing documents with users outside the enterprise, as well as a user-interface optimized for mobile devices and intuitive interface, with real-time communication.N/A
    Pricing
    DropboxOpenText DocumentumHighQ
    Editions & Modules
    Plus
    $9.99
    per month
    Essentials
    $18
    per month
    Business
    $20
    per month per user
    Business Plus
    $26
    per month per user
    Basic
    Free
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    DropboxOpenText DocumentumHighQ
    Free Trial
    NoNoNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeOptionalNo setup fee
    Additional Details———
    More Pricing Information
    Community Pulse
    DropboxOpenText DocumentumHighQ
    Considered Multiple Products
    Dropbox
    Chose Dropbox
    Dropbox provided good value for reasonable capability
    Incentivized
    Chose Dropbox
    I find Dropbox and Box pretty similar. I've used both and while I prefer Dropbox's interface, I am overall pretty ambivalent between the two. Sharepoint seems to require more effort for initial set-up, which might be a challenge for small businesses, but I tend to like its …
    Incentivized
    OpenText
    No answer on this topic
    Thomson Reuters
    Chose HighQ
    There are a large number of file sharing solutions out there. We do not use services like Dropbox and Box because they do not meet our document security requirements. Some clients use Sharepoint to host documents and share them with external organizations. I find the interface …
    Incentivized
    Key User Insights
    Would buy again
    94%
    Would buy again
    1271 Answers
    No answers on this topic
    No answers on this topic
    Delivers good value for the price
    94%
    Delivers good value for the price
    1067 Answers
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    1264 Answers
    No answers on this topic
    No answers on this topic
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    857 Answers
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    992 Answers
    No answers on this topic
    No answers on this topic
    Features
    DropboxOpenText DocumentumHighQ
    File Sharing & Management
    Comparison of File Sharing & Management features of Dropbox and OpenText Documentum and Thomson Reuters HighQ
    Feature
    Dropbox
    7.8
    1368 Ratings
    7% below category average
    OpenText Documentum
    -
    Ratings
    Thomson Reuters HighQ
    9.4
    2 Ratings
    15% above category average
    Versioning8.21140 Ratings00 Ratings10.01 Ratings
    Video files7.21118 Ratings00 Ratings9.01 Ratings
    Audio files7.71014 Ratings00 Ratings9.01 Ratings
    Document collaboration8.01190 Ratings00 Ratings9.22 Ratings
    Access control8.11266 Ratings00 Ratings9.22 Ratings
    File search7.21312 Ratings00 Ratings00 Ratings
    Device sync7.91259 Ratings00 Ratings00 Ratings
    Advanced security features00 Ratings00 Ratings10.02 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Dropbox and OpenText Documentum and Thomson Reuters HighQ
    Feature
    Dropbox
    8.0
    1297 Ratings
    8% below category average
    OpenText Documentum
    -
    Ratings
    Thomson Reuters HighQ
    -
    Ratings
    User and role management7.41157 Ratings00 Ratings00 Ratings
    File organization8.51279 Ratings00 Ratings00 Ratings
    Device management8.11138 Ratings00 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Dropbox and OpenText Documentum and Thomson Reuters HighQ
    Feature
    Dropbox
    7.9
    1286 Ratings
    9% below category average
    OpenText Documentum
    -
    Ratings
    Thomson Reuters HighQ
    -
    Ratings
    Performance7.91275 Ratings00 Ratings00 Ratings
    Reliability8.21283 Ratings00 Ratings00 Ratings
    Storage Reports7.5978 Ratings00 Ratings00 Ratings
    Enterprise Content Management
    Comparison of Enterprise Content Management features of Dropbox and OpenText Documentum and Thomson Reuters HighQ
    Feature
    Dropbox
    -
    Ratings
    OpenText Documentum
    9.2
    7 Ratings
    13% above category average
    Thomson Reuters HighQ
    -
    Ratings
    Content capture & imaging00 Ratings10.07 Ratings00 Ratings
    File sync, storage & archiving00 Ratings9.07 Ratings00 Ratings
    Document management00 Ratings9.07 Ratings00 Ratings
    Records management00 Ratings9.07 Ratings00 Ratings
    Content search & retrieval00 Ratings9.07 Ratings00 Ratings
    Enterprise content collaboration00 Ratings9.07 Ratings00 Ratings
    Content publishing & creation00 Ratings9.07 Ratings00 Ratings
    Security, risk management & information governance00 Ratings10.07 Ratings00 Ratings
    Contract lifecycle management00 Ratings9.07 Ratings00 Ratings
    Automated workflows00 Ratings9.03 Ratings00 Ratings
    Artificial intelligence00 Ratings9.03 Ratings00 Ratings
    Mobile support00 Ratings9.03 Ratings00 Ratings
    Integration00 Ratings10.03 Ratings00 Ratings
    Project Management
    Comparison of Project Management features of Dropbox and OpenText Documentum and Thomson Reuters HighQ
    Feature
    Dropbox
    -
    Ratings
    OpenText Documentum
    -
    Ratings
    Thomson Reuters HighQ
    8.2
    2 Ratings
    6% above category average
    Task Management00 Ratings00 Ratings8.01 Ratings
    Scheduling00 Ratings00 Ratings8.01 Ratings
    Workflow Automation00 Ratings00 Ratings9.01 Ratings
    Mobile Access00 Ratings00 Ratings9.32 Ratings
    Search00 Ratings00 Ratings9.62 Ratings
    Visual planning tools00 Ratings00 Ratings5.01 Ratings
    Communication
    Comparison of Communication features of Dropbox and OpenText Documentum and Thomson Reuters HighQ
    Feature
    Dropbox
    -
    Ratings
    OpenText Documentum
    -
    Ratings
    Thomson Reuters HighQ
    8.6
    2 Ratings
    7% above category average
    Chat00 Ratings00 Ratings9.01 Ratings
    Notifications00 Ratings00 Ratings9.02 Ratings
    Discussions00 Ratings00 Ratings9.01 Ratings
    Surveys00 Ratings00 Ratings6.01 Ratings
    Internal knowledgebase00 Ratings00 Ratings10.01 Ratings
    Best Alternatives
    DropboxOpenText DocumentumHighQ
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Egnyte
    Score9.3 out of 10
    Flock
    Score9.5 out of 10
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    Epicor ECM
    Score7.7 out of 10
    Troop Messenger
    Score9.8 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    Dashpivot - By Sitemate
    Score10 out of 10
    Cisco Business Edition 7000 (discontinued)
    Score9 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    DropboxOpenText DocumentumHighQ
    Likelihood to Recommend
    8.5
    (1404 ratings)
    9.0
    (10 ratings)
    9.2
    (2 ratings)
    Likelihood to Renew
    8.2
    (44 ratings)
    8.0
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.5
    (543 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (4 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Performance
    8.8
    (9 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    7.2
    (40 ratings)
    7.0
    (1 ratings)
    10.0
    (1 ratings)
    In-Person Training
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Online Training
    9.1
    (3 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Implementation Rating
    8.0
    (5 ratings)
    9.0
    (1 ratings)
    -
    (0 ratings)
    Configurability
    8.1
    (2 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Contract Terms and Pricing Model
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Ease of integration
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Product Scalability
    8.0
    (5 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Professional Services
    9.1
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    -
    (0 ratings)
    -
    (0 ratings)
    User Testimonials
    DropboxOpenText DocumentumHighQ
    Likelihood to Recommend
    Dropbox
    Dropbox is well suited for sending File Requests to clients to upload documents, and for me to send File Transfers to clients with documents for them to download. I can create separate files for each client, and also create files within files, which is very convenient and useful for my business purposes. In Dropbox I can also see all of the File Requests that I have sent and it shows me how many times they've accessed it and how many files they uploaded. I can also see all of the File Transfers that I have made and whether how many times the client has accessed it and how many documents were downloaded. It also sends me notifications if the clients haven't downloaded their files yet so I can remind them. Dropbox Sign has been very easy to use, and I have already stated what could be changed with it
    Incentivized
    Read full review
    OpenText
    Documentum is best used in medium to large institutions that can afford it, have alternate solutions for web publishing, and who have either in-house developers or can hire good Documentum developers (not the ones who know Java but do not understand ECM). It is, in my opinion, the best heavy duty ECM solution out there, assuming OT is not gutting it as we speak. That is my only hesitation to not giving it a 10, OpenText is an unknown quantity in this and I worry that they will only support Documentum until they have figured out how to fill the gap between Documentum and OT and then offer a migration path to OT with a Documentum sunsetting as an incentive.
    Incentivized
    Read full review
    Thomson Reuters
    HighQ Collaborate is well suited to situations where a law firm maintains numerous documents for a client and the client needs access to them on a regular basis. For example, we may store the client's minute book (which is relatively common for a large corporate law firm to do), but the client may need access to documents in that minute book on a regular basis. Likewise, we have an internal system at the firm for hosting digital versions of closing books, however, many clients would not have a similar system because they would only receive closing books irregularly. USBs get lost and the client might not want to put the closing book on the main server where anyone can access it. By putting the closing book on the extranet site, the individuals in the client's organization who should be able to access the closing book can do so.
    Incentivized
    Read full review
    Pros
    Dropbox
    • I can share projects I need feedback on.
    • I can make projects available to editors so that they can do their work.
    • Dropbox is a place where I can store files that I can access from anywhere, even if I don't have my laptop with me at the time.
    • I have an old friend who is an acting professor in Tokyo. He loves the dialogue that I write in my novels. He converts chapters into scenework for his acting students. They get very excited when there's new material!
    Read full review
    OpenText
    • Records management: Compared to other content management systems, this provides a efficient and scalable solution. It gives lot of flexibility in managing the content as Records or Legal holds.
    • Workflow system has external plugins to connect with FAX, Mail, Database and FTP servers etc. which gives an option to integrate with any system with documentum.
    • Creation of websites and maintenance is easy. Content authors can create the pages with effective mechanism.
    Incentivized
    Read full review
    Thomson Reuters
    • Document sharing. This product makes it easy to upload, review and organize documents related to a particular project or matter.
    • Permissions. Collaborate allows very granular permissions to be assigned for shared documents and administrative activities such as workflows.
    • Reliability. The product is cloud-based and rarely, if ever, unavailable.
    Incentivized
    Read full review
    Cons
    Dropbox
    • Admid Control Can feels little basic it can be improve by easy access quick tabs for important button.
    • Smart sync behaviour can be little confusing it can be improve by displaying more futuristic way
    • Pricing and storage facility can be improve for really more demanding for a tool can be imporve.
    Incentivized
    Read full review
    OpenText
    • WDK framework has been the biggest drawbacks from the application speed point of view, as well as client complexity and not so natural look and feel. Yes, with the latest releases much of these features are improved.
    • EMC is very expensive to buy, own and support, where some products require many dependent Docuemntum products to be installed to work at its best.
    Read full review
    Thomson Reuters
    • It is just not that exciting. We host documents on there for clients but the extranet sites have ultimately turned out to not be a product that our clients are clamoring for or that we are regularly pushing.
    Incentivized
    Read full review
    Likelihood to Renew
    Dropbox
    Dropbox is a user-friendly, easy tool which requires little to no skill and they offer a free version with a good amount of storage available. There are other file sharing tools available however at a cost. Dropbox free version I have used for years and it serves every purpose I need.
    Read full review
    OpenText
    Stability is a key factor as well as its flexibility. Also, any organization that deploys Documentum will have made a significant investment in terms of time and money, so not renewing its commitment can come with a significant cost. That said, the decision to deploy Documentum initially should come only after extensive evaluation, knowing that once deployed it will likely remain the platform of choice.
    Incentivized
    Read full review
    Thomson Reuters
    No answers on this topic
    Usability
    Dropbox
    It works extremely well, and we have never had any issues with connecting or sharing files. It's very easy to use, and any team member can share, add, and delete files to a virtual drive. This is extremely helpful, and it's an amazing tool to use, ensuring everyone can connect and work together effectively.
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Reliability and Availability
    Dropbox
    I really recommend the product for the Dropbox availability is a great having very very less downtimes, they errors are less I have been faced yet, due to connectivity sometimes we are getting errors. Only sometimes the limitations of some features show some errors.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Performance
    Dropbox
    Dropbox is really useful, you can access any file from anywhere and you can upload and even edit files online, but, sometimes it can be slow. Downloading, uploading, and syncing is a bit slow, it can take several minutes. Furthermore, the search engine for large amounts of data can be slow too and it is not powerful.
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Support Rating
    Dropbox
    They immediately responded like in an example that I gave where one of our staff members accidentally deleted the whole Special Hope Network Dropbox, we immediately contacted Dropbox they walked us through the steps of how to retrieve the information and luckily enough we were able to retrieve the entire Dropbox and we have had back and forth with Dropbox on what to do when an employee leaves how to remove them how to add another employee.
    Read full review
    OpenText
    Support is better than with ECM, but could use some improvement.
    Incentivized
    Read full review
    Thomson Reuters
    The interface is easy to use and overall the software seems pretty robust (I haven't had any crashes yet), so I haven't had to use the support very often. Likewise, I don't think I've ever had a client e-mail me with questions or issues - the software is pretty idiot-proof.
    Incentivized
    Read full review
    In-Person Training
    Dropbox
    The person for corporate product dealing and knowledge of the product explore and better and secure use are properly handover to us. Also provide full software and tool training from the basic to the pro level with each and every possible explanation. Provide many sessions regarding every doubt. Also Guide better suitable options for our business to migrate and integrate for the expansion in all places employee smoothly.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Online Training
    Dropbox
    I did not personally take any training for Dropbox so I am self taught but I know when our Vice President selected Dropbox, he personally did do some training modules on it and I'm assuming it was very easy and simple to understand since he now acts like he is a pro at it!
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Implementation Rating
    Dropbox
    I needed to stay current in improving my daily operations. Dropbox
    was suggested to me by a former colleague two-years ago and I've been using it just fine ever since.
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Alternatives Considered
    Dropbox
    I prefer the layout and visual aspect of Dropbox as it mirrors my files on my computer. I feel that I am more organized, and it's easier to find my files in Dropbox than it was with Google Drive.
    Read full review
    OpenText
    At the time it was purchased it was one of the best, most robust solutions available on the market.
    Incentivized
    Read full review
    Thomson Reuters
    I feel that HighQ does not really have any real competition in this space because it simply accomplishes its goals far better than the competition at lower cost, while requiring less training and administration.
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Dropbox
    I would recommend to this product directly to the sales team of Dropbox for the best deal provide to my referred person and provide the best service to them.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Scalability
    Dropbox
    It's easy to integrate with the systems of Windows and Linux, easy to have web versions accessible, which provide the web login credentials. Also, it can be installed for individuals for the best autosync features.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Professional Services
    Dropbox
    Their services are highly rated for moving massive, complex data sets from legacy on-premise servers to the cloud with minimal downtime.
    Incentivized
    Read full review
    OpenText
    No answers on this topic
    Thomson Reuters
    No answers on this topic
    Return on Investment
    Dropbox
    • When it works (usually if a client already has Dropbox, so they don't get the solicitation to sign up), it works flawlessly.
    • I've had multiple clients not see the "continue with download only" at the bottom and email me to resend the media another way because they don't have a Dropbox account.
    Read full review
    OpenText
    • After this product, the client is able to manage content security and due to it, the client is able to use the business process, and this really reduces effort and increases the profit in business.
    • It provides integration with SAP easily which really helps the client to manage this effectively and with minimum effort system is ready to use.
    • Also searching, automated flows also create a bigger impact and reduce a lot manual effort.
    Incentivized
    Read full review
    Thomson Reuters
    • Permits fairly simple administration by a single person for hundreds of Extranets
    • One shop stopping for reliable, secure document sharing and signing with external parties
    • Simple enough to use that internal and external users do not need training to take advantage of the product.
    Incentivized
    Read full review
    ScreenShots

    Dropbox Screenshots

    Screenshot of the action bar, that sits across the browser page can be used to record the screen, edit PDFs, upload files, create folders, get signatures, or send and track documents.Screenshot of Dropbox Replay, that lets collaborators leave frame-accurate feedback and markups directly on project files.Screenshot of Dropbox Capture, which can be used to take screen recordings, screenshots, and GIFs with one click and share them with a link.Screenshot of the interface where Dropbox lets users upload, edit, send, and sign PDFs in one place.