Easyship vs. ShippingEasy vs. ShipStation

Depending on the client's needs, the EasyShip app is free and integration is super fast. We always recommend a shipping plugin to keep rates accurate and costs in line. Clients love when their shipping costs and postage match up. We strive to be sure they have a good solution to keep their stores on track.

Incentivized

ShippingEasy is perfect for our shipping needs. It allows for a smaller organization to ship a much larger volume more easily especially with the flexibility of the shipping rules. The email marketing campaign and marketing tools really help out a lot as well. They have more functionality and are a fraction of the cost of Constant Contact. So for an online retail platform like us, it really is an invaluable tool.

Incentivized

Great when it works. The huge downside when it doesn't if you do not have contingency plans in place. Do not expect timely updates to issues, and you will likely never be able to speak with a human for tech support. A good option for International Shippers in that it streamlines the export documentation when it is working.

• Calculate shipping rates
• Provide accurate results

Incentivized

• Import data from various online sales apps.
• Generate USPS postage
• Keeps records for easy tracking

• The integrations between ShipStation, the marketplaces, and Channel Advisor are perfect and rarely have issues.
• ShipStation automatically sends the shipment notification to the marketplace and emails the customer with tracking information which means we never have to worry if our customers are receiving that info.
• The tracking portal for custom websites is absolutely great. We've branded it to match our e-commerce store and it provides access for our buyers to real-time tracking updates.

Incentivized

• ShippingEasy is set up to connect to many marketplaces including Amazon, eBay, and Walmart but does not connect to Poshmark. We sell on Postmark and have to maintain a separate inventory system.
• Once items are set up in inventory if there is an error in the picture, the information, or the inventory amount it has to be updated by hand. A subsequent product upload does not fix it or over write it.

Incentivized

• In my opinion, customer support is abysmal. I truly believe support people are trained to just delay, delay, delay as there are multiple times the responses I get back are essentially like the utterly useless tech questions "is your unit plugged in?"
• In my experience, there is literally no way to contact anyone at ShipStation outside of their Support Chat/Case System. They have an email for support but it all goes to the same place.
• Fix USPS International Shipping issues!!

Great tool for shipping solution, no issues with install or training, very easy system to use

Incentivized

There are just many issues regarding communication of policies and requirements regarding API usage and plan level needs that cause for the low rating. Also, the lack of reporting details that are available through the platform is not ideal for our 3PL needs to track activities of customer's orders and shipping Qty or activities

Incentivized

Most issues can be resolved online. We have not had to call in for assistance in 5 years of using the plugin.

Incentivized

I had been using this company for probably the first two months with no real issues, but to be fair I also didn't send a lot of packages. However, when I DID need to use the platform, I realized that the orders from my shop were syncing inconsistently, forcing me to manually input orders in order to get them shipped. I had placed a fairly sizeable amount of money in my Stamps.com account, but when it came time to add more funds my payment method was declined, even on a card that had several thousand dollars credit. I call (which took forever) and they say that it is an anti-fraud measure and that I have to call Stamps.com to get the block taken off. I do so, they do so and I go back to try and purchase postage, still no luck, card declined. Reach out again to be told it wasn't their problem, that I needed to take it up with Stamps.com. However, I could purchase postage directly from Stamps.com, but then my balance didn't always update in ShippingEasy. I'd give a zero if I could. Now don't get me wrong, I understand that things are slowed down with COVID, but the utter lack of assistance or even a sense of urgency when it came to resolving my issue was staggering. I must have reached out 5-6 times within the span of a week with little change in the situation. Horrible customer service. Then I canceled the service and got charged for another two months.

Incentivized

ShipStation customer support was easy to use. The written help sections were clear and we could find answers to our questions even if we had to dig a little and read several articles. We often used the chat feature to get quick answers. Once the system was set up for our needs it worked quite well.

Incentivized

Easyship is easy to integrate into the Big Commerce store platform. They have a free app, 1 click install, easy setup and clients like the easy to use interface.

Incentivized

ShippingEasy was less expensive and offered more marketplace connections than Stitch Labs. ShippingEasy charges for a basic shipping program and then you can decide to add on inventory and marketing for an extra, reasonable fee. It's easier to control our costs that way. ShippingEasy has phone customer service at all levels which Stitch Labs did not offer at our service plan level. That made it difficult to communicate with Stitch Labs. Hands down we are thrilled that we switched from Stitch Labs to ShippingEasy

Incentivized

ShipStation is above and beyond all of its competition. I have tried them all. I also need the ability to ship things, first-class, with just a stamp (no tracking), and Pirate Ship and anything else like Pirate Ship does not have that feature. ShipStation is the only one that does. With ShipStation, I can ship a flat, rigid mailer for 76 cents. With Pirate Ship, the minimum is over $3. When you ship a lot of these, it all adds up.

Incentivized

• Saves time
• Saves money (no low shipping quotes)

Incentivized

• Shipping deadlines missed.
• Inability to offer international shipping.
• Loss of sales.

Incentivized

• Pays for itself: The discounts on shipping labels more than pays for the small monthly fee to use.
• Saves time: Automations streamline the fulfillment process to the point where shipping becomes one click.
• Prevents errors: You never have to manually enter data, which means there's no chance for user error.

Incentivized