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Emburse Spend (formerly Abacus) vs. Expensemate vs. SAP Concur

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Emburse Spend (formerly Abacus)

    Score6 out of 10
    N/AEmburse Spend is a Spend Management platform for small and growing businesses that monitors and controls card purchases, employee reimbursements, receipts, approvals, and expense policies. It connects to supported existing corporate and business card programs, so finance teams can add spend controls without replacing their current cards. Emburse Spend replaces the former Emburse Abacus. Abacus was acquired by Emburse in 2020. That application's capabilities are now completely superseded by…

    $9

    per active user/per month

    Expensemate

    N/AN/AExpensemate is presented as a hassle-free way to manage business expenses, from the Rix Group. The service includes smart expense cards and expense management software helps businesses revolutionise how they think about and handle finance in the workplace.N/A

    SAP Concur

    Score8.3 out of 10
    N/ASAP Concur is a SaaS expense report management product, and handles corporate travel booking, expense report automation, reimbursement, audit, and business intelligence, and corporate card integration.

    $7

    per month

    Pricing
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Editions & Modules
    Starter
    $9
    per active user/per month
    Professional
    Custom Pricing
    Enterprise
    Custom Pricing
    No answers on this topic
    Base
    $7.00
    per report (average price)
    Plus
    $11.00
    Offerings
    Pricing Offerings
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Free Trial
    YesNoYes
    Free/Freemium Version
    YesNoNo
    Premium Consulting/Integration Services
    YesNoNo
    Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
    Additional Details
    More Pricing Information
    Community Pulse
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Considered Multiple Products
    Emburse
    Chose Emburse Spend (formerly Abacus)
    I chose Abacus because of its ease of use and flexible billing. The billing is based on the number of submissions rather than users in the system. Because we reimburse committee members, we have a lot of users in the system, but the activity can vary widely from month to month.
    Incentivized
    Chose Emburse Spend (formerly Abacus)
    We migrated from SAP Concur to Emburse Abacus after carefully considering a number of factors. Total cost of ownership, new user training and adoption, direct integration with our ERP, and the ability to process individual expenses in real-time as opposed to processing monthly …
    Incentivized
    Expensemate (The Rix Group)
    No answer on this topic
    SAP Concur
    Chose SAP Concur
    SAP Concur has best UI and looks clean, Currently I am used to and I don't see much issues here.
    Incentivized
    Chose SAP Concur
    SAP Concur is vastly superior to Chrome River EXPENSE. SAP Concur allows for easier expense to charge matching, mobile use, and end user ease of access and use. However, Abacus is again that much better than SAP Concur, including better department level management tools. The …
    Incentivized
    Key User Insights
    Would buy again
    85%
    Would buy again
    11 Answers
    No answers on this topic
    94%
    Would buy again
    732 Answers
    Delivers good value for the price
    89%
    Delivers good value for the price
    8 Answers
    No answers on this topic
    95%
    Delivers good value for the price
    586 Answers
    Happy with the feature set
    92%
    Happy with the feature set
    12 Answers
    No answers on this topic
    95%
    Happy with the feature set
    738 Answers
    Lived up to sales and marketing promises
    78%
    Lived up to sales and marketing promises
    7 Answers
    No answers on this topic
    93%
    Lived up to sales and marketing promises
    385 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    10 Answers
    No answers on this topic
    94%
    Implementation went as expected
    419 Answers
    Features
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Expense Management
    Comparison of Expense Management features of Emburse Spend (formerly Abacus) and Expensemate and SAP Concur
    Feature
    Emburse Spend (formerly Abacus)
    -
    Ratings
    Expensemate
    -
    Ratings
    SAP Concur
    8.3
    564 Ratings
    0% above category average
    Employee Expense Reporting00 Ratings00 Ratings8.4556 Ratings
    Corporate Card Reconciliation00 Ratings00 Ratings8.3420 Ratings
    Payment Management
    Comparison of Payment Management features of Emburse Spend (formerly Abacus) and Expensemate and SAP Concur
    Feature
    Emburse Spend (formerly Abacus)
    -
    Ratings
    Expensemate
    -
    Ratings
    SAP Concur
    8.2
    495 Ratings
    2% above category average
    Customizable Approval Policies00 Ratings00 Ratings8.2434 Ratings
    Financial Document Management00 Ratings00 Ratings8.5369 Ratings
    Payment Status Tracking00 Ratings00 Ratings8.6429 Ratings
    Payment Audit Trail00 Ratings00 Ratings8.3400 Ratings
    Duplicate Bill Detection00 Ratings00 Ratings7.6358 Ratings
    Advanced OCR00 Ratings00 Ratings8.2313 Ratings
    Electronic Funds Transfer00 Ratings00 Ratings8.4287 Ratings
    Best Alternatives
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Small Businesses
    Brex
    Score9 out of 10
    Brex
    Score9 out of 10
    Brex
    Score9 out of 10
    Medium-sized Companies
    Expensify
    Score9 out of 10
    Expensify
    Score9 out of 10
    Expensify
    Score9 out of 10
    Enterprises
    Emburse Expense Enterprise (formerly Chrome River)
    Score8.3 out of 10
    Emburse Expense Enterprise (formerly Chrome River)
    Score8.3 out of 10
    Emburse Expense Enterprise (formerly Chrome River)
    Score8.3 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Likelihood to Recommend
    6.0
    (17 ratings)
    -
    (0 ratings)
    8.3
    (1014 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    -
    (0 ratings)
    8.4
    (48 ratings)
    Usability
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (244 ratings)
    Availability
    -
    (0 ratings)
    -
    (0 ratings)
    8.3
    (16 ratings)
    Performance
    -
    (0 ratings)
    -
    (0 ratings)
    6.8
    (13 ratings)
    Support Rating
    9.0
    (9 ratings)
    -
    (0 ratings)
    7.8
    (45 ratings)
    In-Person Training
    -
    (0 ratings)
    -
    (0 ratings)
    5.9
    (7 ratings)
    Online Training
    -
    (0 ratings)
    -
    (0 ratings)
    8.2
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    -
    (0 ratings)
    7.9
    (16 ratings)
    Configurability
    -
    (0 ratings)
    -
    (0 ratings)
    8.1
    (10 ratings)
    Ease of integration
    -
    (0 ratings)
    -
    (0 ratings)
    8.1
    (63 ratings)
    Product Scalability
    -
    (0 ratings)
    -
    (0 ratings)
    8.9
    (62 ratings)
    Vendor post-sale
    -
    (0 ratings)
    -
    (0 ratings)
    6.0
    (9 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    -
    (0 ratings)
    5.7
    (10 ratings)
    User Testimonials
    Emburse Spend (formerly Abacus)ExpensemateSAP Concur
    Likelihood to Recommend
    Emburse
    Emburse Abacus is well suited for mid-market organizations that are open to - or embrace - the concept of real-time processing of expense transactions. Emburse Abacus takes a radically different approach from other platforms that rely on modeling paper-based monthly (or periodic) expense reports containing multiple expenses submitted simultaneously. Emburse Abacus allows each transaction to be very rapidly processed individually so that approving managers and accounting professionals are able to perform review tasks and identify potential problems throughout the entire month, relieving the massive monthly influx of large numbers of expense reports simultaneously.
    Incentivized
    Read full review
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    Most other products don't offer solutions for US statutory compliance. Concur handles it natively by localizing legal requirements and VAT reclamation. Another key benefit is that it enforces formal authorizations before an employee can even book a ticket. It can also enforce strict spending caps and mandatory justification for specific fields.
    Incentivized
    Read full review
    Pros
    Emburse
    • User-Friendly Interface: Reviews from our employees (ages ranging from 20s-70s) are all positive in regards to the ease of submitting an expense and getting reimbursement on Abacus
    • Timely Reimbursement: After final approval, money hits user accounts within 2 days
    • Approval routing: ability to set up multi-tier complex approval routes
    • Syncs with Sage Intacct: pushes entries on a day to day basis in to Intacct and it hits our GL accordingly
    • Abacus is competitively priced compared to the competition
    • Abacus utilizes "by expense" management. Getting rid of expense reports and batch reports (they do have an option where you can batch if need be)
    Incentivized
    Read full review
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    • Self service and easy to navigate
    • Available on all mobile devices
    • Provides travel options such as airlines for the destination with several options
    • Automatically define check in and check out dates and time for hotels
    • Reminds users to book other travel related activities
    Incentivized
    Read full review
    Cons
    Emburse
    • When you upload a receipt to abacus it would be great to port in the information from the receipt to the text fields.
    • It would be good to have a more automated way for Abacus to integrate in with other payroll systems.
    • It would be nice to have more levels of permissions, e.g. manager level, administer level and employee level.
    Incentivized
    Read full review
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    • It is not very straightforward on how to add in loyalty programs. I've had several instances where my loyalty programs don't carry through with my booking
    • Expense reports are tedious to build, especially when you have several expenses to enter from a company trip
    • The new AI functions for reading uploaded receipts has never worked for me, requiring me to do it manually anyways
    Incentivized
    Read full review
    Likelihood to Renew
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    Now that we are fully on Concur, switching is not an option. Concur has become ingrained in our expense reporting process. Furthermore, Concur continues to improve its offering. Each month, they release updates and changes, many of which were client requested. Concur's constant evolution means it is adapting with my business
    Incentivized
    Read full review
    Usability
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    I think it is very easy to use, especially once you are acquainted with it. I think the UX could be improved so some things, like accessing old reports, are more intuitive once you learn it though it is not difficult to replicate.
    Incentivized
    Read full review
    Reliability and Availability
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    In prior years I would have given them a 9.5 for availability. Unfortunately in 2015 so far this rating has dropped to a 7 overall.
    We have experienced far too many interruptions - from admins to employees who rely on it for day to day booking of travel and submission of expense reports. Server errors, slow system response time and spinning wheels are too common place. Those things should be a rare occurrence, not a daily interruption.

    While Conur still has great product offerings overall, they are currently not offering world class or best in class product (and customer service) availability. Remaining hopeful they step up and get their A game going again soon.
    Incentivized
    Read full review
    Performance
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    Performance-wise, it's good, loads pages quickly, and reports are highly accurate and easy to understand. Also, we can generate custom reports as needed, and we have integrated with a few other apps, and we have not seen any downgrade in performance.
    Incentivized
    Read full review
    Support Rating
    Emburse
    I have never had to contact Abacus support and have not heard stories from any of my colleagues having to do so either. Our accounting department stresses the ease of Abacus and has not voiced any concerns with the software or the product support team or the product support process.
    Incentivized
    Read full review
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    I have never had to use customer support when using Concur Expense - the UX could be a bit nicer on the eyes or easier to understand, but there have never been any problems when using Concur Expense that I have had to ask or reach out to customer support to help me with anything.
    Incentivized
    Read full review
    In-Person Training
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    My Seniors were the ones who taught me about Concur. Concur Support team has sent me training links and answered me in their tickets too. Usually they are helpful and knows their stuff. There are times when webex meetings is conducted for reporting training. They were very patient and took down all the details from me.
    Incentivized
    Read full review
    Online Training
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    The person on the online training was very through and helped us with all questions. The trainer was excellent—very knowledgeable, engaging, and easy to understand. If you'd like, I can tailor it for a formal evaluation or add specific strengths
    Incentivized
    Read full review
    Implementation Rating
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    There are different implementation teams for each module of the product you purchase, so implementation is not a 'one size fits all' environment. Also, the different implementation teams have different ways of doing things, so Concur could stand some standardization and streamlining in this area. A Project Manager can make or break an implementation so don't be scared to ask for a new one if things are rocky.
    Incentivized
    Read full review
    Alternatives Considered
    Emburse
    I chose Abacus because of its ease of use and flexible billing. The billing is based on the number of submissions rather than users in the system. Because we reimburse committee members, we have a lot of users in the system, but the activity can vary widely from month to month.
    Incentivized
    Read full review
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    Expensify and Zoho Expense work for small and mid-size businesses. Big multinationals do not receive benefits from the apps. Coupa is good as a solution for organizations with non-SAP leading systems. If you plan to use SAP ERP as the main/lending system then SAP Concur is the best solution, mainly for its native integration with SAP ecosystem.
    Incentivized
    Read full review
    Scalability
    Emburse
    No answers on this topic
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    This program has been very helpful, user friendly and has been a great asset to use to assist with time management. Not only are leadership involved with using this program but all staff as well. This is also a great way to hold each accountable. Easy startup with not many means for hands on training
    Incentivized
    Read full review
    Return on Investment
    Emburse
    • It is giving reliable services.
    • I am happy with its user-friendly services. Since I have issued the virtual and physical cards, I am getting real-time, and end-to-end control over my employee expenses. They can now easily go to visits and this has built their trust too. Further through receipts and expense details, I can easily control the pre-set budgets and easily configure rules to control spending.
    • I will also like to praise their customer care team they are very helpful and always ready to assist.
    Read full review
    Expensemate (The Rix Group)
    No answers on this topic
    SAP Concur
    • It makes the entire process of expense management crystal clear and thus helps in maintaining the trust of the employees, and thereby having good rapport of the company among the employees.
    • It helps in detecting the duplicate bills, thereby saving lots of money of the company.
    • It also helps in payment audits and thereby it helps in improving the overall process.
    Incentivized
    Read full review
    ScreenShots

    Emburse Spend (formerly Abacus) Screenshots

    Product screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshotProduct screenshot

    SAP Concur Screenshots

    Screenshot of a picture of a receipt snapped from a smartphoneScreenshot of analytics from SAP ConcurScreenshot of the integrated travel and expense applicationScreenshot of the SAP Concur mobile app