Likelihood to Recommend Emburse Abacus is well suited for mid-market organizations that are open to - or embrace - the concept of real-time processing of expense transactions. Emburse Abacus takes a radically different approach from other platforms that rely on modeling paper-based monthly (or periodic) expense reports containing multiple expenses submitted simultaneously. Emburse Abacus allows each transaction to be very rapidly processed individually so that approving managers and accounting professionals are able to perform review tasks and identify potential problems throughout the entire month, relieving the massive monthly influx of large numbers of expense reports simultaneously.
Read full review The website often crashes as I’m saving an expense and comes up with an error, logging me out. It can be very annoying! It’s really easy to use though and is simple when adding receipts for each expense (easier by phone than website however). After you’ve submitted an expense, the way they show up is strange and they are no longer all under on claim and instead, appear separately which makes it confusing when trying to refer to individual expenses
Read full review Pros User-Friendly Interface: Reviews from our employees (ages ranging from 20s-70s) are all positive in regards to the ease of submitting an expense and getting reimbursement on Abacus Timely Reimbursement: After final approval, money hits user accounts within 2 days Approval routing: ability to set up multi-tier complex approval routes Syncs with Sage Intacct: pushes entries on a day to day basis in to Intacct and it hits our GL accordingly Abacus is competitively priced compared to the competition Abacus utilizes "by expense" management. Getting rid of expense reports and batch reports (they do have an option where you can batch if need be) Read full review imports credit card transactions from our corporate card program without issue allows for easy set up of new users is a very intuitive, easy to learn tool has a very responsive support and customer service team Set up and configuration was thorough, and they were able to work through our unique issues, such as custom segments in NetSuite. It is a very inexpensive product. Well worth the cost. Read full review Cons When you upload a receipt to abacus it would be great to port in the information from the receipt to the text fields. It would be good to have a more automated way for Abacus to integrate in with other payroll systems. It would be nice to have more levels of permissions, e.g. manager level, administer level and employee level. Read full review Expense claim feature when it comes to travel and when we have to create in terms of KMS driven it should auto-capture the dates. This can be improved and there is the scope for improvement. More tabs can be provided in petty cash expense so you need not type. Read full review Likelihood to Renew There doesn't seem to be anything in the market at the same price point that is better, however if there is an interrupter in the market that provides better value, then we would heavily assess the cost of change to see if we should move on to the alternative offering.
Read full review Usability It is easy to manage users, account creation and departments. The reports have important information and for my users and accountants it has been an easy assimilation tool for people of different ages.Which makes it easy for older users to train new users. It is a great tool and has helped us a lot.
Read full review Reliability and Availability There was an unexpected system issue that caused us to have to postpone a user training session at the last minute. Our Webexpenses trainer was not aware that it was going to occur.
Read full review Performance The performance is great. Pages and reports load quickly. The data export/import from Webexpenses to our financial software, ACS, is not user friendly, mainly due to ACS import steps
Read full review Support Rating I have never had to contact Abacus support and have not heard stories from any of my colleagues having to do so either. Our accounting department stresses the ease of Abacus and has not voiced any concerns with the software or the product support team or the product support process.
Read full review The support for the initial setup was great, but since then we have only had to contact support once when we had problems uploading credit card files. The help we received at this time was not good and we ended up trying various things until we resolved the problem ourselves. The online support tutorials are good, but searching for a specific issue is difficult.
Read full review In-Person Training All went well.
Read full review Online Training Our trainer spoke very quickly and went through the training material quickly. Since this process was new to us, we missed some important information. We would have benefitted from further training with report generation as well. She did provide a recording of the training, but again, she went through the material very quickly.
Read full review Implementation Rating As long as you have people that are fully aware of the setup steps to get users into the software then I would see no issues arising for any company.
Read full review Alternatives Considered I chose Abacus because of its ease of use and flexible billing. The billing is based on the number of submissions rather than users in the system. Because we reimburse committee members, we have a lot of users in the system, but the activity can vary widely from month to month.
Read full review I would have to say that Webexpenses does not stack up well in comparison to
Expensify . If given a choice, I would choose
Expensify for the best user experience and mobile / desktop being more seamless. It accomplishes the same thing but has a more modern, minimal, and streamlined feel to it.
Read full review Scalability because as the business has grown to has the user base
Read full review Return on Investment It is giving reliable services. I am happy with its user-friendly services. Since I have issued the virtual and physical cards, I am getting real-time, and end-to-end control over my employee expenses. They can now easily go to visits and this has built their trust too. Further through receipts and expense details, I can easily control the pre-set budgets and easily configure rules to control spending. I will also like to praise their customer care team they are very helpful and always ready to assist. Read full review Previously you would have to manually scan expenses using a photocopier and have them signed and then put them in an envelope! Big time saving so Consultants can focus on selling. Accounts departments require less capacity as its all automated. Good tracking of expenses through the dashboard for managers. Read full review ScreenShots Emburse Abacus Screenshots