TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Esker

    Score7.4 out of 10
    N/AEsker is a global cloud platform built to unlock strategic value for finance and customer service professionals and strengthen collaboration between companies by automating the cash conversion cycle. Esker’s mission is to build a foundation that promotes positive-sum growth, increased productivity, improved employee engagement, and greater trust between organizations.N/A

    M‑Files

    Score8.9 out of 10
    N/AM-Files delivers Context-First Document Management with a metadata-driven architecture that improves productivity across the document lifecycle. By linking documents to the people, processes, clients, and projects that give them meaning, M-Files creates a unified environment that strengthens governance.N/A

    MineralTree

    Score10 out of 10
    Mid-Size Companies (51-1,000 employees)
    MineralTree automates accounts payable and payments by connecting a business' ERP/Accounting Software to their business bank account. Since the October 2021 acquisition it is a Global Payments brand.N/A
    Pricing
    EskerM‑FilesMineralTree
    Editions & Modules
    No answers on this topic
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    EskerM‑FilesMineralTree
    Free Trial
    NoYesNo
    Free/Freemium Version
    NoNoNo
    Premium Consulting/Integration Services
    NoYesNo
    Entry-level Setup FeeNo setup feeNo setup feeRequired
    Additional Details
    More Pricing Information
    Community Pulse
    EskerM‑FilesMineralTree
    Considered Multiple Products
    Esker
    No answer on this topic
    MFiles
    No answer on this topic
    Global Payments
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    12 Answers
    100%
    Would buy again
    18 Answers
    No answers on this topic
    Delivers good value for the price
    100%
    Delivers good value for the price
    9 Answers
    93%
    Delivers good value for the price
    14 Answers
    No answers on this topic
    Happy with the feature set
    100%
    Happy with the feature set
    12 Answers
    94%
    Happy with the feature set
    17 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    92%
    Lived up to sales and marketing promises
    11 Answers
    No answers on this topic
    Implementation went as expected
    78%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    11 Answers
    No answers on this topic
    Best Alternatives
    EskerM‑FilesMineralTree
    Small Businesses
    M‑Files
    Score8.9 out of 10
    pdfFiller
    Score9 out of 10
    Tipalti
    Score7.7 out of 10
    Medium-sized Companies
    Square 9 Softworks
    Score9.3 out of 10
    Esker
    Score7.4 out of 10
    Stampli
    Score8.4 out of 10
    Enterprises
    Tungsten Capture
    Score9.5 out of 10
    Tungsten Capture
    Score9.5 out of 10
    Yooz
    Score8.8 out of 10
    All AlternativesView all alternativesView all alternativesView all alternatives
    User Ratings
    EskerM‑FilesMineralTree
    Likelihood to Recommend
    10.0
    (17 ratings)
    9.9
    (68 ratings)
    7.5
    (2 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.9
    (15 ratings)
    -
    (0 ratings)
    Usability
    5.5
    (2 ratings)
    8.2
    (12 ratings)
    -
    (0 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (3 ratings)
    -
    (0 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    8.9
    (10 ratings)
    8.0
    (11 ratings)
    -
    (0 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (2 ratings)
    -
    (0 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.2
    (8 ratings)
    -
    (0 ratings)
    Configurability
    -
    (0 ratings)
    9.6
    (2 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    -
    (0 ratings)
    7.0
    (3 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    7.0
    (3 ratings)
    -
    (0 ratings)
    User Testimonials
    EskerM‑FilesMineralTree
    Likelihood to Recommend
    Esker
    Esker On Demand is great for Sales Order Processing order creation. We use it with web services. It can make table read calls, test order creations (simulate order), and help with order creation. They are also working on change order management, but if you have multiple order entry methods or touch points, this feature may not be usable for your company.
    Incentivized
    Read full review
    MFiles
    M‑Files is great for companies with multiple locations. Drive letters can become cumbersome to use and collaborate with colleagues and M‑Files fills that gap. The check out/check in system is great and allows only one editor at a time. This can be good and bad depending on the situation.
    Incentivized
    Read full review
    Global Payments
    If you are looking to save time on recording transactions. This has been a great time saver, all transactions are easily reconciled and they are automatically posted in Netsuite.
    Incentivized
    Read full review
    Pros
    Esker
    • Esker makes automated invoice sending very easy
    • Esker tracks the sending of documents & records whether or not the message was successful
    • Esker offers various reports that can be very helpful
    • Esker stores all of our customers' contact info on the cloud, and it can be accessed from anywhere
    Incentivized
    Read full review
    MFiles
    • Reliable: Our M-Files system has only gone down one time (for a very short period of time) at the beginning of the two years that we have been with M-Files. Our previous vendor's system had so many downtimes that our IT Department had to assign an associate to work with me for sending out notifications to associates etc. With our last vendor, one day I came to work and only 60 of the 260 consent for surgery forms were available to our end users although they were visible to me as the Administrator but weren't showing up for the end-users!
    • Our M-Files system was created for us. It was created by working with developers to only have on our system what we required, and I must say, there were so many extra features that M-Files offered in our program that weren't available with our previous vendor. As mentioned previously, we can have two policies or forms visible to the end-user so one can be listed as "draft" or "training only" so our end users can read and use for training as we get ready to roll out a new medical record system. I can also preload policies and leave them in the working stage until they are approved and go back and publish them the day they are approved. The list goes on with so many great features.
    • Our end users would say the greatest asset of this product is the search function. It's amazing how fast it is. There are many ways to search out a form or policy which makes it a true asset for our associates.
    Incentivized
    Read full review
    Global Payments
    • Great Customer Service. Whenever there is an issue they are very responsive in helping with the issue.
    • At the time it was cheaper than Bill.com for most of the same functionality.
    • Integrated with QuickBooks relatively well.
    Incentivized
    Read full review
    Cons
    Esker
    • We can't enter credit memos in Esker. Need to enter in SAP and then link.
    • PO invoices that were trained to go into the PO bucket, route into the non-PO buckets.
    • Freight invoices that have had hundreds going into the non-PO bucket have a tendency to route to the PO-bucket because a PO number is referenced on page 7.
    Read full review
    MFiles
    • If you are new to Electronic Document Management, this can be a really difficult product to roll out. Since it is infinitely versatile, there are infinite ways to configure it wrong. I highly recommend the M-Files admin training offered by M-Files as it will set you in the right direction.
    • Many options are paid add-ons. So while you are not paying for what you don't need, many great features will come at a cost.
    • If you don't have a technical person on staff, this will be tricky to maintain. Not impossible. If your processes do not change, once setup it will be fine.
    Incentivized
    Read full review
    Global Payments
    • We had some improvements that wanted to be made but so far over the 2 years with them they have made the updates we wanted.
    Incentivized
    Read full review
    Likelihood to Renew
    Esker
    No answers on this topic
    MFiles
    M-files meets our almost all needs, we dont have other option to replace m-files. it saves lots, like Hardware because of Vault Feature means we can create many vaults (mini-servers) in m-files in other solutions we need more hardware for more installations.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Usability
    Esker
    Esker does everything that it promises to do, but it is very hard to figure out. I am a very tech-savvy person, but I needed extensive training to be able to use the basic functions of Esker. Once you know what you're doing, it's not too hard, but I don't understand why they couldn't make it easier to use.
    Incentivized
    Read full review
    MFiles
    It is a powerful system that can locate content fast and effectively. The system takes quite some time to setup initially. It can be hard for M-Files support to know how businesses operate and how they want to use the system in a way that works for them. The customization makes it great for companies to cater to their own needs. Once the system is set up in a way that makes sense for the business, the user experience is positive. There is room for improvement in the notifications, workflow, and support areas.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Reliability and Availability
    Esker
    No answers on this topic
    MFiles
    always there.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Performance
    Esker
    No answers on this topic
    MFiles
    I noticed some lagging with the integration with Microsoft Office but not so much that I would not use it. It has gotten better with updates. to be fair the issues were when Office 2013 first came out.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Support Rating
    Esker
    They have been very helpful and the online support site is awesome. They keep the site up to date with the latest changes and present challenges to keep learning the new updates to keep things entertaining. They are overall a great crew to work with
    Incentivized
    Read full review
    MFiles
    Usually when I need help from them I got support and it was very good and focused to solve my problem. I didn't have so many problems, but when used it worked. I just would like to have a support in my native language, but I can understand that sometimes is hard for the companies.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    In-Person Training
    Esker
    No answers on this topic
    MFiles
    We had online conference call training with a recording to use later as needed
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Online Training
    Esker
    No answers on this topic
    MFiles
    They answer all questions and record your training for later use.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Implementation Rating
    Esker
    No answers on this topic
    MFiles
    The key insight is that the most important thing is to have a open mind. The application is easy to use, but if you have a company with different views and it is not aligned could be a huge problem. So the company transformation is required together with the application. Ensure to use as much as possible the capabilities of the application helps to have best ROI.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Alternatives Considered
    Esker
    I have listed a few that we considered but there were many more in the initial assessment, Esker was priced well and had the best user interface. Was really easy to use and the implementation process was well designed. It was a system that could handle a two tiered delegations of authority for project expenditure and operational expenditure.
    Incentivized
    Read full review
    MFiles
    The customization ability seemed to be a level above and easy to navigate and available options are constantly being reinvented. We have used OnBase for years and now desire to move away from this option for a number of reasons.
    Incentivized
    Read full review
    Global Payments
    It doesn't. Hands down Bill.com is a better platform that over time has only gotten better.
    Incentivized
    Read full review
    Scalability
    Esker
    No answers on this topic
    MFiles
    do so much more than we need but has all the stuff we do need.
    Incentivized
    Read full review
    Global Payments
    No answers on this topic
    Return on Investment
    Esker
    • We now have reporting available down to the individual field level (changes, errors, etc) and can calculate cost to serve.
    • It replaced on-premise hardware with cloud SaaS that is more cost effective and risk adverse.
    • It is more intuitive; we can put new hires on order entry and experience less user errors. As a solution owner who fixes problems and answers questions, I don't find myself having to "think" about Esker and it has become a smaller part of my job now that end-users are more self-sufficient.
    Incentivized
    Read full review
    MFiles
    • M-Files allows us to track important milestones and expiration dates. We are now able to easily track revisions to contracts with community partners and record comments and history in one place.
    • We are able to track all contracts that come through our District and to create monthly reports to present to our Board.
    Incentivized
    Read full review
    Global Payments
    • Cost of AP.
    • AmEx integration will allow us to accrue points on our card.
    Incentivized
    Read full review
    ScreenShots

    M‑Files Screenshots

    Screenshot of M-Files - SearchScreenshot of M-Files - Profile openScreenshot of M-Files - PermissionsScreenshot of M-Files - Process mapsScreenshot of M-Files - Pinned items

    MineralTree Screenshots

    Screenshot of AP and Payment Automation from MineralTree