TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Eventbrite

    Score7.1 out of 10
    N/AEventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to plan, promote, and produce live experiences. The vendor says event organizers can benefit from Eventbrite’s self-service event planning tools including email invitation creation, RSVP tracking, and ticket selling. Ticket sales can be managed online via the ticketing website or through integration with social media sites including Facebook, and real-time sales data…N/A

    Square POS

    Score9 out of 10
    N/ASquare POS is a point-of-sale software solution for restaurants, retail, or appointment-based businesses. It features numerous inventory (or menu) management and control features, and options that allow customers to pay in any way they want or can.

    $10

    per each additional reader; first reader free

    Pricing
    EventbriteSquare POS
    Editions & Modules
    No answers on this topic
    Each Transaction
    2.6% + $0.10
    per transaction
    Square Reader for magstripe
    $10
    per each additional reader; first reader free
    Square Stand for contactless and chip
    $16
    per month
    Square Terminal
    $27
    per month
    Square Register
    $39
    per 24 months
    Square Reader for contactless and chip
    $49
    per reader
    Square Point of Sale
    Free
    Offerings
    Pricing Offerings
    EventbriteSquare POS
    Free Trial
    NoYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsOnly pay when ticket sales are made Essentials plan: 2% + $0.79/ paid ticket Professional plan: 3.5% + $1.59/ paid ticket Premium plan: contact Eventbrite for a custom pricing plan Free for free events—
    More Pricing Information
    Community Pulse
    EventbriteSquare POS
    Considered Both Products
    Eventbrite
    No answer on this topic
    Block, Inc (Square)
    Chose Square POS
    Square POS is just the easiest to use and therefore the easiest to onboard new users to. I'd also like to point out, that if you're missing or lost one of the readers it's so easy to buy one at an Apple store or even other merchants like T-mobile or Verizon. WePay had less fees …
    Incentivized
    Key User Insights
    Would buy again
    90%
    Would buy again
    28 Answers
    98%
    Would buy again
    39 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    28 Answers
    100%
    Delivers good value for the price
    39 Answers
    Happy with the feature set
    94%
    Happy with the feature set
    29 Answers
    95%
    Happy with the feature set
    38 Answers
    Lived up to sales and marketing promises
    93%
    Lived up to sales and marketing promises
    27 Answers
    94%
    Lived up to sales and marketing promises
    32 Answers
    Implementation went as expected
    97%
    Implementation went as expected
    29 Answers
    100%
    Implementation went as expected
    37 Answers
    Features
    EventbriteSquare POS
    Online Meetings / Events
    Comparison of Online Meetings / Events features of Eventbrite and Square POS
    Feature
    Eventbrite
    8.6
    2 Ratings
    3% above category average
    Square POS
    -
    Ratings
    Calendar integration10.01 Ratings00 Ratings
    Integrates with social media10.01 Ratings00 Ratings
    Event registration5.72 Ratings00 Ratings
    Online Events Marketing
    Comparison of Online Events Marketing features of Eventbrite and Square POS
    Feature
    Eventbrite
    9.5
    1 Ratings
    12% above category average
    Square POS
    -
    Ratings
    Branding options9.01 Ratings00 Ratings
    Attendee list export10.01 Ratings00 Ratings
    Virtual Event
    Comparison of Virtual Event features of Eventbrite and Square POS
    Feature
    Eventbrite
    4.0
    2 Ratings
    67% below category average
    Square POS
    -
    Ratings
    Registration, RSVP, and ticketing5.72 Ratings00 Ratings
    Email marketing1.01 Ratings00 Ratings
    Audience engagement7.01 Ratings00 Ratings
    Event recording1.01 Ratings00 Ratings
    Event analytics5.22 Ratings00 Ratings
    Best Alternatives
    EventbriteSquare POS
    Small Businesses
    Whova
    Score9.6 out of 10
    Clover
    Score8.9 out of 10
    Medium-sized Companies
    Splash
    Score7.7 out of 10
    No answers on this topic
    Enterprises
    Webex Events (formerly Socio)
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    EventbriteSquare POS
    Likelihood to Recommend
    5.7
    (58 ratings)
    9.0
    (61 ratings)
    Likelihood to Renew
    9.5
    (5 ratings)
    10.0
    (2 ratings)
    Usability
    5.9
    (8 ratings)
    9.0
    (11 ratings)
    Support Rating
    7.5
    (23 ratings)
    8.7
    (18 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    EventbriteSquare POS
    Likelihood to Recommend
    Eventbrite
    We're a nonprofit organization so we have a very lean time, labor, and money so the super easy self-explanatory nature makes it easy for our team to admin an event. The simple UI [of Eventbrite] keeps our focus on the event and avoids any headache-inducing tech hurdles. There're just enough user roles to handle multi-staffer admin. A less appropriate situation is an event that is huge in complexity with a custom workflow and processing which Eventbrite's not built to handle in-house such as multi-step registration, multiple item and category all-select options during registration, multi-event type (not just physical or ticket but virtual goods tracking), more HootSuite-like social media refinery, etc.
    Incentivized
    Read full review
    Block, Inc (Square)
    Square POS is by far the easiest POS software to use at events and train additional team members on - even with temporary or first-time employees. It's easy to see how each event is doing in live time. It gives the event manager a real-time view of revenue earned. Its really easy to create/manage/delete users to keep the platform secure.
    Incentivized
    Read full review
    Pros
    Eventbrite
    • Event management--providing a detailed description of the event (date, time, place) plus details of the event (speakers, topic, sponsors, etc.)
    • Registrations--provides enough details about people who register, and tools to manage those registrations (add people manually who didn't pre-register, cancel orders, check-in of attendees)
    • Event promotion--events created using Eventbrite can be found by searching Eventbrite for local events
    Incentivized
    Read full review
    Block, Inc (Square)
    • Mobile transactions (not like from a phone, but in terms of the ability to physically relocate rapidly).
    • Simple setup.
    • Generally uncomplicated pricing.
    • Widespread customer familiarity: because it's so regularly in use in our industry (musicians/entertainment professionals), people know and trust it in a way that you might not with a different provider.
    Incentivized
    Read full review
    Cons
    Eventbrite
    • I'd like to see Eventbrite add more customization to the event page layout. It would be nice to be able to differentiate our event through more specific design.
    • I've had occasional problems with email formatting in the Eventbrite email builder. It would be nice to have a slightly more trustworthy builder.
    • Other than those two things, I think Eventbrite does exactly what it needs to do.
    Incentivized
    Read full review
    Block, Inc (Square)
    • Too much going on for simple users. There are so many different apps and pages now that I get lost almost every time I log onto Square
    • The high percentage of fees taken from sales
    • The difficulty in changing default settings
    • The layout of the “website” you can create is truly a nightmare
    Incentivized
    Read full review
    Likelihood to Renew
    Eventbrite
    Excellent platform and easy to use to create events. Eventbrite sets the standard for simple, effective and safe ticketing platforms. Our customers trust Eventbrite and we've always done well when we use this platform for ticketing. They have recently updated some of the virtual connectivity tools which make it even easier to set up and promote virtual events.
    Incentivized
    Read full review
    Block, Inc (Square)
    I don't really foresee anything being able to dislodge Square from our organization—we're not evangelists or anything like that—it's just the best solution we've found for our use case. Being able to quickly handle transactions from customers and then track all of those sales for analysis/bookkeeping later on.
    Incentivized
    Read full review
    Usability
    Eventbrite
    Great platform with so many incredible features. It streamlines workflow, communication, messaging, and analyzing data. I know of no other platform that can do what Eventbrite can do for the price or user-friendliness. They also offer great support for new users and integrate well with other platforms (i.e., social media and Sched).
    Incentivized
    Read full review
    Block, Inc (Square)
    We find Square POS is very user friendly. Its interface is customizable to our needs and very easy to use. Before we adopted Square POS, we used a combination of solutions from different manufacturer to try and achieve a portion of the functionality that Square POS provides under only 1 login
    Incentivized
    Read full review
    Support Rating
    Eventbrite
    I haven't yet needed to contact customer support, but the information provided next to the various features has been exceptionally helpful. This info is located just to the right of most options, and it provides answers to frequently asked questions. At this point, that information has been enough to keep me from having to contact anyone.
    Incentivized
    Read full review
    Block, Inc (Square)
    An admission - I have NEVER had to use Square POS support. The system is seamless, it just works! I have never had any queries about how the system worked as everything is so clearly laid out. I have never had any problems with payments. If their support systems are anywhere near as good as their software, I think we'll be in good hands.
    Incentivized
    Read full review
    Implementation Rating
    Eventbrite
    Just jump in, don't over thinking it, doing it will net the very few basic questions you'll have. There's not much complexity so one doesn't need to plan as if moving a canal. It's as simple as can be.
    Incentivized
    Read full review
    Block, Inc (Square)
    No answers on this topic
    Alternatives Considered
    Eventbrite
    My "go to" for event registration has always been Constant Contact because they don't charge additional processing fees above the standard transaction. If it's a more basic event where I just need to capture name, email, and payment, I'll continue to use Constant Contact over Eventbrite. However, if it's more complex and requires marketing, I would choose Eventbrite.
    Incentivized
    Read full review
    Block, Inc (Square)
    We only used Square POS while we were getting set up with Authorize.Net. It isn't as flashy or recognized by the general public, but in our industry, that isn't a priority. We do very large transactions so the higher rates and fees from Square add up insanely quickly making the lower rates and fees from Authorize.Net the nail in Square's coffin for us.
    Incentivized
    Read full review
    Return on Investment
    Eventbrite
    • A dedicated URL for each event has been easy to use for tying events to editorial content, promotion and marketing.
    • For ticketed events, it has been an easy -to-use system without requiring a lot of training on a complicated technology. It is also competitively priced for transaction management.
    • Whether we have discovered any Eventbrite users via the Eventbrite site promotion, we appreciate it as a recommendation of our event for like-minded event attendees.
    Incentivized
    Read full review
    Block, Inc (Square)
    • The opportunity cost of waiting for payments and manually bringing them to a bank means that we don't have to visit our bank branch. That alone saves us several hours each month.
    • We can use ordinary computers and mobile devices with Square instead of paying for expensive software or terminals.
    • Our clients appreciate not having to process payments to us, and anything that helps our clients and makes them happy carries more import than I can explain in this space.
    Incentivized
    Read full review
    ScreenShots

    Eventbrite Screenshots

    Screenshot of Organizer Resource BlogScreenshot of Facebook IntegrationScreenshot of Mobile OptimizedScreenshot of Organizer AppScreenshot of Event Dashboard