Everhour vs. iContact

It's great when you need precise billable hour tracking across multiple clients with different rates, integrated invoicing, and detailed project breakdowns. I would have liked to see regular security audits and/or a SOC report given the nature of the information that's being documented in the product. However, that may not be a huge deal depending on your organization.

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I would only recommend it if someone was a small business. I think they are the best suited for companies who will send out a coupon or offer here and there. The most recent updates made it more complicated to use for more complicated processes. It is easy to train someone on the program, and so quick to learn. But I would also only stick to the simpler things. I also think the colorful templates are great, and show great creativity. But again, it is hard to justify recommending the program when it isn't WYSIWYG.

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• Integration with project management tools, like Trello, that makes the project management easier to do because you have metrics and statistics grouped on just one site.
• Metrics of expended time per user and per project makes decisions easier You can have all the data to support changes or decisions in the company, like rentability of certain type of products offered.
• The Everhour team is always evolving, so they always ask how you feel about everything and if anything is not working as expected. You are always surprised with new improvements that you didn't think could be useful but that end up adding value to your business.

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• Contact management. iContact is really great for entering all your contact. You are able to put them onto different lists, and let them choose which lists they would like to be a part of as well. There are many data fields provided to fill in information.
• Emailing. We use the email feature at least once a month. They are always improving and adding new features, which is very helpful in presenting content in a new and exciting way to our readers. There are many options with remade templates and themes, or you can add your own.
• Insights. It is really helpful being able to have the data to see what is working and what isn't. It is nice to be able to go back and see how things went in the past compared to now. Opens, clicks, shares, etc.

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• Schedule filtering for Teams/Groups of people
• Expenses tracking system - if it will allow to track all fixed INs and OUTs inside the project (and track invoices based not only on time tracking but generated manually) it can replace our financial tool or make it more automated

• We also would like to send transactional messages which don't require an opt-out, this is a challenge with iContact. (May be a feature with pro?)
• The regular version of iContact doesn't support event management or logic flows for automated messaging.
• Custom form fields have limited field type options (can't build a drop-down).

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iContact has been a quick and easy way to send any announcements and news directly to email and social media subscribers. Its tracking and reporting capabilities turn a simple email into a marketing campaign that can be used as a tool to efficiently gauge reader response and customer satisfaction, and ultimately to reach potential customers. The consistency and excellent customer service is what makes this program a pleasant experience.

Everhour's overall usability is definitely one of its key strengths. The UI is intuitive and clean, making time tracking feel less "technical" than other solutions we've tried. Our entire team, including less tech-savvy contractors, found it easy to use.

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I rate iContact as an easy to use program due to its user friendly dashboard and user interface. Most companies of small to medium size do not have a dedicated marketer, therefore it is someone multitasking who may or may not have this kind of experience. iContact makes it relatively simple and can actually expand one's knowledge in the area of business promotion.

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iContact is regularly up and running. Only once has it been unavailable for maintenance, which is to be expected and even desired for optimal performance when needed.

In the almost 2 1/2 years we have had to contact support 1 time and it really was for a feature request. Their support team responded quickly and told us that the feature was going to be added in the next few months. We have had no support issues ever. I have never had a time tracking solution that has had no issues until Everhour.

They have always been responsive to any issues or concerns that have arisen with our account. Our customer account manager participates in our monthly county-wide communicators meetings via telephone to ensure that we are getting the most from the service. He also analyzes our lists to help us weed out inactive contacts.

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The templates are difficult to customize, and they don't render well in email platforms

i wouldn't be using it if i wasn't satisfied. time is money

Originally, I was using Harvest and really liked its features. However, the Harvest invoicing system only pushes data into QBO, but doesn't check / sync invoice numbers or update for payment status, so it was resulting in duplicate invoice numbers and extra effort to update status in both places. So, I started looking for another solution. I tried a LOT of products. Everhour addressed the following issues I encountered from various other services:

• Bi-directional sync of invoices so records in QBO & Everhour always match (without having to load a bunch of extraneous records to either system)
• Start-stop timer
• Set budgets by project and client to easily monitor project status & profitability
• Allow all team members to track to projects they're following, even if not assigned to them
• Clean, modern interface (if I'm using it every day, it better be pretty and easy to use)
• Ability to edit time, and limit others' ability to edit their time (though we don't restrict time editing for our users)
• Doesn't require use of Projects in QBO in order to sync properly
• Doesn't try to take over invoicing or break QBO functionality

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I didn't have a say in the decision because I wasn't with the company at the time. I listed HubSpot here because I know we used it in conjunction with iContact for email automation, but HubSpot Email was only recently built-out to the point where it is today. Now, iContact and HubSpot are no longer integrated.

iContact stays the same with the number of users added or taken away. It certainly remains reliable despite increased usage, and so, can be considered scaleable in that aspect.

• We're more aware on the investement of hours required in a project, not just the estimated hours but the actual time invested by every member of the team
• Everhour is a good tool to adequate the pricing to the actual investement of hours needed and to bill the clients when the actual time invested exceeded the estimated time
• The members of the team (and i'm speaking for myself too) are now more aware of how much it takes to complete a task. Having this in mind help us to organise our everyday and to know when we are free to take new clients

• We have a template for webinars that we send every month. We just edit it and send. This couldn't be easier (once you know where to find it).
• We like the breakdown of statistics in the dashboard. They're easy to read.
• iContact isn't a comprehensive solution, so it is only one of a few products we use for marketing.

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A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info