ezTalks vs. Webex App vs. Zoom Workplace

ezTalks includes HD video conferencing and screen sharing, offers free audio conferencing, instant messaging, document sharing, remote application control, and a whiteboard for annotating presentations and images during meetings. It offers cloud-based conferencing services and on-site and in-room video conferencing solutions.It offers live meeting recording, it is also possible to share the video you have recorded. Finally, the feature I like the most is that I can share Powerpoint presentations, which makes meetings more interactive and interesting.

Incentivized

It can be useful for organizations which uses hybrid and work from home model. By using this application we can seamlessly connect with each and every person in the organization. Used to conduct meetings about progress of project and can be able to present our data to others by screensharing option.

Incentivized

Zoom Workplace is ideal for many businesses, more so because it saves money by uniting different functionalities into one app - meetings, messaging, phone, and scheduling. The tool keeps teams connected thanks to the amazing collaboration and communication features. In addition, Zoom Workplace is helpful for businesses with a hybrid team, thanks to its effortless connections.

Incentivized

• User Friendly.
• File-sharing.
• Multi-channel interaction.
• Screen sharing and recording.

Incentivized

• High-quality, high-impact communications in our workflow.
• It's great for sharing large documents, it doesn't slow down our communications.
• The dark mode is excellent, it has a good image and seamless integration features.
• We can record meetings, which is perfect for backing up any information that may be overlooked.

Incentivized

• It offers amazing unified collaboration features, including Zoom whiteboard, Zoom team chat, and integrated mail and calendar.
• Zoom is a great meeting solution, with features like smart recording, breakout rooms, and personalized video and audio, making it a functional business meeting tool.
• It is equipped with amazing AI features that help summarize meetings, generate content, and provide quick catch-up, allowing one to ask AI questions without interrupting meetings.

Incentivized

• The free trial plan can be increased from 40 mins.
• Free version doesn't allow to record the session

Incentivized

• Compared to zoom, I think the user experience is not as good.
• I am not familiar with more detailed options; maybe they are too hidden: how do I integrate Slido better?
• Not a fan of a mobile app. Maybe needs some improvement.

Incentivized

• Love notes - allow insertion of table or grid
• Allow admin to turn off DND
• Allow a way to group individual people chats - not channels just individual peeps into groups for ease of finding - like how you can group shared calendars into sections in Outlook

Incentivized

We really like the flexibility of jabber. With the exception of a few quirks that we have found, we see a bright future with it. We depend on it daily and will continue to do so for several years to come. As our team grows, more users will be using it and more screen sharing will be done. It it an indispensable tool that we simply could not imagine going without. It makes communicating so much easier when time is of the essence.

Incentivized

Because every other conference tool is expensive, bloated, or fails to make it easy to just have a call with someone.

Incentivized

Webex is quite usable, and it is, in fact very easy to use as well. You don't need a lot of documentation to learn how to use the app as it's mostly self-explanatory. The user interface is easy on the eyes, and people can see buttons without issues. Overall, WebEx's front-end design is great and I don't have much issue with it.

Incentivized

Zoom is made for the non tech office. It has features that can be made to do what you need to run things on a day to day basis. Immediately we we able to get meetings going with remote employees. The ability to be able to add smartphone connected people was a big plus. Zoom met our needs at the time.

I would say every time I open it, it is there, there are times that our users have to sign out and back in to get it to work or even do a full exit as the app will disconnect from the controlling the desk phone, but some easy steps to sign-out or fully exit the app gets the user back up and running quickly.

Incentivized

There have been less than a handful of outages during our two years with Zoom, and whenever there was one, an email informing us of the outage went out immediately, and they had the issue resolved shortly thereafter.

On standalone it works fine, it used to consume a considerable amount of system resources in the past, but with updates and upgrades, this has improved quite a lot. As far as integrations with other systems, we have not come across any critical issues with the app.

Incentivized

Zoom has among the best performance of any video conference platform, as I've mentioned several times. Besides that, their Chat platform works great, and their back end always runs smooth. It's unfortunate that reporting can now only be done by one month at a time, but nonetheless, it only takes a second to run any kind of Zoom report, whether it's an attendee report, Poll results, a user report, a list of meetings from the past month, etc.

The support team is quick in reverting to the issues faced, and it has multiple language support, which would be very helpful for some instances. Their expertise in resolving queries is instantaneous. Most of the common lags/issues in the application are identified and fixed with regular updates.

Incentivized

Because I got a response right away, and was assigned one specific individual to work with me from the beginning to the resolution. I had an actual email address and direct contact with this person without having to start over and over every time I contacted Zoom - this singular individual remained attentive and was well informed on the subject matter and quite able to resolve my needs.

Incentivized

I would rate the in-person training 9/10. The session was highly interactive, providing opportunities for real-time questions and hands-on experience, which made the learning process more engaging. The trainer was knowledgeable, addressing our specific needs and ensuring that all participants fully understood the material. The structured approach and practical exercises helped reinforce key concepts. However, allocating more time for hands-on practice and group discussions could have further improved the overall experience, making it even more effective.

Incentivized

Very easy to create. All operations are done without any problems with our business growth. All people like the experience including me as an instructor. The tools that WebEx App offers us are very complete for working in a virtual classroom, whether it is sharing the screen, the different display modes, the whiteboard, or even the scoring tools on the screen, it allows me to do my job as an instructor as if I was face to face with the participants.

There was quite a bit of back and forth with TAC and Cisco Reps to get it fully up and running but we did get there. Some of which had to do with documentation was not fully understandable. But with Cisco TAC we were able to get fully up and running.

Incentivized

If you receive any pushback from higher ups, point to any of the various positive reviews like this one. Or show Zoom's excellent Gartner report, or articles describing Zoom's partnership with Sequoia capital. It's not difficult to show how Zoom is a trustworthy industry leader with best-in-class technology.

It offers features to improve the call, like file-sharing, meeting preparation tools, multichannel communication, and communication management, which helps you get great service in online meetings without any problem. Technical support is really helpful; they'd resolve your queries in no time, unlike other tools. It also runs smoother than other tools which are mentioned above and give's you the best experience connecting to your fellow workers.

Incentivized

Much better integration with phones and video terminals. End-to-end encryption and ease of use. Many things are much easier and more intuitive to do in Cisco Webex. Convenient management of security policies for the entire organization. Easily join a meeting from any device or browser. Support for additional features on local communication devices.

As I said I have been using since my early college days so this is something I know very well compared to these two tools, so when I workplace had this tool in the option I obviously picked this tool and from then it's never let me down and other tool features are very overlapping or hidden this tools layout is very clear and transparent the customer service is great timely response which is an another add on.

Incentivized

Once everything is in place on the back end getting Webex on a user's PC is now very easy and with single sign-on, users are able to sign in without having to remember another password. Just make sure you have all the user settings in CUCM, CUC set right, and that they have the needed licenses in Webex Control Hub.

Incentivized

Because the Basic licenses are completely free, and because it's very easy to configure and install Zoom, and because anyone can join Zoom from a link without needing an account, scaling is a Breeze. There are absolutely no roadblocks. My company keeps adding more Zoom Pro license every week since it's so in demand. We were able to convert users from several different platforms onto Zoom with no trouble at all.

• Made the discussion more effective in-terms of waiting for each member in conference room
• Saves time
• Grows Business, while connecting virtually to any clients

Incentivized

• Webex App has really helped in implementing virtual work or working from home, thereby increasing the productivity by saving the traveling time to office. So, it's hard to express it in some measurable matrix, but for sure it has increased the productivity and also, the better document sharing and presentation tools, helps the meeting to be very crisp and super productive.

Incentivized

• Zoom saved my business during the pandemics.
• Zoom's functionality was far ahead of anything available in the early days of the pandemic.
• In the last few months, the annual subscription has not appropriate for my use, so I might cancel it because I rarely use the extended session feature anymore.
• I wish there were a one-shot option to purchase a single 2-hour session with all the full features (AI, recording, etc.) instead of an annual subscription.

Incentivized