Five9 vs. Salesloft

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Five9
Score 8.2 out of 10
N/A
Five9 is cloud contact center software for inbound, outbound, blended, or multi-channel operations. This solution includes management capabilities such as campaign management, quality monitoring, real-time and historical reporting, and call recording.N/A
Salesloft
Score 8.3 out of 10
N/A
Salesloft is an AI-powered revenue orchestration and sales engagement platform that helps revenue teams generate more pipeline, win more deals, and increase customer value. With Salesloft, sellers can execute all of their digital selling tasks, communicate with buyers, understand what to do next, and get the coaching and insights they need to win all within one platform. Salesloft has operated in the Sales Engagement space for the last several years with continued product innovation in…N/A
Pricing
Five9Salesloft
Editions & Modules
Core
Contact sales team
Contact sales team
Premium
Contact sales team
Contact sales team
Optimum
Contact sales team
Contact sales team
Ultimate
Contact sales team
Contact sales team
No answers on this topic
Offerings
Pricing Offerings
Five9Salesloft
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFive9 offers pricing options to suit your business needs: Monthly On-Demand —Companies looking to quickly scale their operations with minimum costs Per-Minute Fees — Products such as voice message broadcasting or IVR with Speech recognition Annual Contracts — Reduced fee compared to monthly on-demand pricing
More Pricing Information
Features
Five9Salesloft
Contact Center Software
Comparison of Contact Center Software features of Product A and Product B
Five9
9.0
12 Ratings
8% above category average
Salesloft
-
Ratings
Agent dashboard9.312 Ratings00 Ratings
Validate callers9.112 Ratings00 Ratings
Outbound response9.111 Ratings00 Ratings
Call forwarding9.49 Ratings00 Ratings
Click-to-call (CTC)9.110 Ratings00 Ratings
Warm transfer9.410 Ratings00 Ratings
Predictive dialing9.510 Ratings00 Ratings
Interactive voice response9.19 Ratings00 Ratings
REST APIs9.47 Ratings00 Ratings
Call scripts6.710 Ratings00 Ratings
Call tracking9.212 Ratings00 Ratings
Multichannel integration8.611 Ratings00 Ratings
CRM software integration9.111 Ratings00 Ratings
Workforce Optimization (WFO)
Comparison of Workforce Optimization (WFO) features of Product A and Product B
Five9
8.5
21 Ratings
3% above category average
Salesloft
-
Ratings
Inbound call routing9.310 Ratings00 Ratings
Omnichannel inbound routing9.58 Ratings00 Ratings
Recording8.311 Ratings00 Ratings
Quality management7.221 Ratings00 Ratings
Call analytics8.812 Ratings00 Ratings
Historical reporting7.812 Ratings00 Ratings
Live reporting8.810 Ratings00 Ratings
Customer interaction analytics8.310 Ratings00 Ratings
Best Alternatives
Five9Salesloft
Small Businesses
CloudTalk
CloudTalk
Score 9.5 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Bright Pattern Contact Center
Bright Pattern Contact Center
Score 10.0 out of 10
Mixmax
Mixmax
Score 8.8 out of 10
Enterprises
Google Cloud Contact Center AI
Google Cloud Contact Center AI
Score 8.9 out of 10
Groove, a Clari company
Groove, a Clari company
Score 8.6 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Five9Salesloft
Likelihood to Recommend
8.4
(36 ratings)
9.0
(233 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(3 ratings)
Usability
-
(0 ratings)
9.0
(2 ratings)
Support Rating
8.0
(8 ratings)
8.0
(1 ratings)
Online Training
-
(0 ratings)
7.0
(1 ratings)
Implementation Rating
-
(0 ratings)
8.0
(1 ratings)
Ease of integration
-
(0 ratings)
8.7
(143 ratings)
User Testimonials
Five9Salesloft
Likelihood to Recommend
Five9
Five9 is suited for both large-scale and small-scale companies. If your company deals with marketing more than the technical aspect, Five9 gives a mode of communication and getting in touch with our customer or client in the most reliable way rather than setting physical meetings. In the covid period, Five9 has made it easier to work on calls.
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SalesLoft
Organizations with budget and proper support resources will be able to best leverage the benefits of SalesLoft. Earlier stage organizations with bootstrap budgets would still benefit from SalesLoft, albeit, I personally feel that without the proper RevOp's resources, that SalesLoft potentially loses a bit compared to Outreach.io
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Pros
Five9
  • Easy dialing and call logging. The process of starting or answering a call, then logging a call disposition with its notes, is simple and easy.
  • Voicemail drops. You can pre-record voicemails to leave for customers without needing to speak the voicemail content each time. This is a huge timesaver for our reps.
  • You can customize the call dispositions / call labels to match what's used in your CRM.
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SalesLoft
  • The use of cadences allows my team to quickly process calls that have been prequalified by our filters in Salesforce
  • The live call coaching with "drop in" capability has been useful for quality checking the calls, while allowing us to steer a call in a particular direction if necessary
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Cons
Five9
  • Java based desktop application is a pain to keep updated.
  • The user interface for the agent desktop application is clunky and outdated. It could use a facelift.
  • The help center for documentation isn't well organized and the documentation needs substantial editing.
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SalesLoft
  • Calendaring -- specifically ensuring credit is properly aligned when trying to calendar for sellers as a BDR -- even when using a booking/ calendar availability link (a seller's link -- this is the trouble spot from what I recall and why we can't use some of the helpful link scheduling tools in our org).
  • Would love to set up some report automation on the management side -- where specific things could be sent to me (e.g., I would love to set up a report that would auto-populate to show how many dials were completed during a power-hour/blitz period that would hit my alerts in the UI or be sent to email/Slack automatically).
  • A manager-specific view/home screen would be nice but not essential.
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Likelihood to Renew
Five9
No answers on this topic
SalesLoft
The renewal really depends on who the client is. SalesLoft works for some clients better than others.
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Usability
Five9
No answers on this topic
SalesLoft
SalesLoft is a fantastic product that will be extremely helpful to any Sales Rep looking to organize their information and stay one step ahead. While it has its shares of quirks and bugs it proves to be an awesome tool for anyone that is in the sales industry.
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Support Rating
Five9
Five9's Customer Support team is also based in Manila Philippines, thus turnaround email response times for our reported issues are great for our requirements. Their CS agents also facilitate mobile calls to followup on outstanding issues and operate on a 24/7 schedule. We've also had experience working with the senior tech agents to investigate recurring issues to completion.
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SalesLoft
great support team
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Implementation Rating
Five9
No answers on this topic
SalesLoft
must invest time and effort in define the best way to integration with Salesforce in order to get data visualization
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Alternatives Considered
Five9
Initially selected Five9 but have since switched to RingCentral which has given us what we needed. Better CRM integration, simpler and in my opinion more robust reporting capabilities and the same omnichannel solution at a fraction of the cost
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SalesLoft
We switched from InsideSales Playbooks to SalesLoft. Salesloft is much easier to use and more intuitive. We had previously used Inside SalesPlaybooks before they changed their name just so we had the powerdialer plug in in Salesforce then tried implementing PlayBooks and it was a bit cumbersome and not intuitive. We evaluated a few others but SalesLoft was the best choice!
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Return on Investment
Five9
  • Cost savings: Five9 replaced a premise-based outbound dialer and a different virtual call center solution for inbound.
  • Cost savings: Five9's voice over IP is less expensive than the land lines we were using.
  • Cost savings: Five9 requires significantly less management than our previous solutions.
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SalesLoft
  • Our sales activities are very predictable and we know how much effort to focus on certain leads.
  • SalesLoft also gives us supporting metrics for individual productivity - we use activity metrics to supplement attainment metrics.
  • Our SDRs have a much wider reach and can process more leads which saves them time and keeps them targeted on the best leads.
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ScreenShots

Five9 Screenshots

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