Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FluidSurveys (Discontinued)
Score 8.0 out of 10
N/A
FluidSurveys was a survey and form building option. SurveyMonkey discontinued the product, it reached end of life (EOL) December 2017.N/A
Formstack Forms
Score 7.5 out of 10
N/A
Formstack is an online form building solution. Its drag-and-drop web form creator gives digital marketers a tool for online data collection and engagement. Users can collect payments and pass form data to popular marketing apps through third-party integrations. With Formstack, users can capture responses, store the information and share it with their teams.
$50
per month
Jotform
Score 8.5 out of 10
N/A
Jotform Enterprise is a digital workspace productivity tool that provides a platform for organizations. The aim of Jotform Enterprise is to give companies an easy-to-navigate tool that makes reaching out to customers, collaborating with coworkers, and collecting e-signatures and data a more seamless process. Jotform Enterprise strives to enable companies to make data-driven decisions without compromising when it comes to quality and security. It doesn’t matter what type of…
$0
Pricing
FluidSurveys (Discontinued)Formstack FormsJotform
Editions & Modules
No answers on this topic
Enterprise
Contact sales team
Free
$0.00
Bronze
$34.00
Monthly
Silver
$39.00
Monthly
Gold
$99.00
Monthly
Enterprise
Custom
Offerings
Pricing Offerings
FluidSurveys (Discontinued)Formstack FormsJotform
Free Trial
NoYesYes
Free/Freemium Version
NoNoYes
Premium Consulting/Integration Services
NoNoNo
Entry-level Setup FeeNo setup feeNo setup feeNo setup fee
Additional DetailsPlans start at $50/month (billed annually), including: 20 Digital Forms 1,000 Submissions Per Form 14,400 API Calls Per Day Drag-and-Drop Form Builder Custom Themes Payment Integrations Salesforce Integration SSO User Management Form Prefill
More Pricing Information
Community Pulse
FluidSurveys (Discontinued)Formstack FormsJotform
Considered Multiple Products
FluidSurveys (Discontinued)

No answer on this topic

Formstack Forms
Chose Formstack Forms
Flexibility, tools and ROI are the reasons we chose Formstack. Data being exportable to other tools and systems we use also helped to make this determination. The level of complexity and conditional logic it has even at its most basic levels gives it an edge over most …
Jotform
Chose Jotform
Used years ago, so cannot comment on features.
Chose Jotform
It's friendly user and its not required more time to design the forms which are looking for, so far JotForm fulfilling all our requirements.
Features
FluidSurveys (Discontinued)Formstack FormsJotform
Survey Format & Appearance
Comparison of Survey Format & Appearance features of Product A and Product B
FluidSurveys (Discontinued)
-
Ratings
Formstack Forms
8.5
64 Ratings
6% above category average
Jotform
7.9
163 Ratings
1% below category average
Survey templates00 Ratings8.556 Ratings8.6139 Ratings
Themes00 Ratings8.057 Ratings7.5147 Ratings
Custom logo/branding00 Ratings8.961 Ratings7.6153 Ratings
Survey Content
Comparison of Survey Content features of Product A and Product B
FluidSurveys (Discontinued)
-
Ratings
Formstack Forms
7.6
61 Ratings
11% below category average
Jotform
9.0
150 Ratings
6% above category average
Changes to live survey00 Ratings6.556 Ratings9.1126 Ratings
Question design help00 Ratings8.01 Ratings9.1124 Ratings
Multiple question types00 Ratings8.261 Ratings8.7147 Ratings
Survey Logic
Comparison of Survey Logic features of Product A and Product B
FluidSurveys (Discontinued)
-
Ratings
Formstack Forms
7.5
61 Ratings
10% below category average
Jotform
9.4
126 Ratings
12% above category average
Survey logic flexibility00 Ratings7.561 Ratings9.4126 Ratings
Survey Reporting & Analytics
Comparison of Survey Reporting & Analytics features of Product A and Product B
FluidSurveys (Discontinued)
-
Ratings
Formstack Forms
8.6
62 Ratings
6% above category average
Jotform
8.4
153 Ratings
4% above category average
Response tracking00 Ratings10.01 Ratings8.0144 Ratings
Data export00 Ratings10.062 Ratings9.0146 Ratings
Standard reports00 Ratings7.359 Ratings7.8132 Ratings
Custom reports00 Ratings5.751 Ratings8.3124 Ratings
Analytics00 Ratings10.01 Ratings8.6114 Ratings
Survey Administration & Security
Comparison of Survey Administration & Security features of Product A and Product B
FluidSurveys (Discontinued)
-
Ratings
Formstack Forms
10.0
60 Ratings
15% above category average
Jotform
9.1
127 Ratings
6% above category average
Access controls00 Ratings10.058 Ratings9.1123 Ratings
Compliance00 Ratings10.052 Ratings9.1116 Ratings
Survey Distribution
Comparison of Survey Distribution features of Product A and Product B
FluidSurveys (Discontinued)
-
Ratings
Formstack Forms
8.0
1 Ratings
1% below category average
Jotform
8.1
96 Ratings
0% above category average
Vendor-offered crowdsourcing00 Ratings8.01 Ratings7.275 Ratings
Respondent restrictions00 Ratings8.01 Ratings9.096 Ratings
Best Alternatives
FluidSurveys (Discontinued)Formstack FormsJotform
Small Businesses
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Square 9 Softworks
Square 9 Softworks
Score 9.7 out of 10
Medium-sized Companies
Qualaroo
Qualaroo
Score 7.0 out of 10
Qualaroo
Qualaroo
Score 7.0 out of 10
Qualaroo
Qualaroo
Score 7.0 out of 10
Enterprises
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
Verint Voice of the Customer
Verint Voice of the Customer
Score 9.3 out of 10
All AlternativesView all alternativesView all alternativesView all alternatives
User Ratings
FluidSurveys (Discontinued)Formstack FormsJotform
Likelihood to Recommend
8.7
(3 ratings)
7.7
(77 ratings)
7.7
(182 ratings)
Likelihood to Renew
9.0
(3 ratings)
2.0
(13 ratings)
9.4
(7 ratings)
Usability
9.0
(1 ratings)
9.1
(9 ratings)
8.0
(128 ratings)
Availability
-
(0 ratings)
10.0
(2 ratings)
-
(0 ratings)
Support Rating
-
(0 ratings)
6.0
(8 ratings)
7.4
(81 ratings)
Implementation Rating
-
(0 ratings)
1.0
(2 ratings)
8.9
(3 ratings)
Ease of integration
-
(0 ratings)
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
FluidSurveys (Discontinued)Formstack FormsJotform
Likelihood to Recommend
Discontinued Products
For surveys, and for centralized info-gathering, FluidSurveys provides an excellent solution. There are other programs out there which provide a wider range of solutions (i.e., they can be used for surveying AND comprehensive online engagement, rather than just a data-gathering type of consultation); however, for programming and implementing surveys, FluidSurveys has an effective variety of strengths and options that make it optimal for users who are focused specifically on surveys.
Read full review
Formstack
Formstack makes it easy to create a variety of forms. I have used it for event interest and registrations, email list sign-ups, and surveys. I have found it easy to customize, and easy to export data for import into other systems (e.g., CRM).
Read full review
Jotform
We use it for mostly community surveys and I absolutely prefer it over any other survey program out there. It is easy to create, easy to understand and easy to navigate. I love the QR code option it creates for you to share your form/ survey with others. It really is the best out there!
Read full review
Pros
Discontinued Products
  • User-friendly. For the majority of the general and basic tools you can use with FluidSurveys to build surveys are simple to use and intuitive. When certain issues come up, the service is quick (chat room) and effective.
  • Anonymity: the software has the reputation of being safer in terms of safeguarding private information the respondents share by answering surveys (this is mainly due to the fact that the servers are in Canada). Thus, indirectly, they increase response rates.
  • Extensive possibilities: FluidSurveys offers a plethora of possibilities and options that really renders the experience interesting in terms of micro-managing each details of the surveys you are sending out there. When the invitation leaves by email, it is exactly how you want it.
Read full review
Formstack
  • Allows for unique situations. As a school, we don't have the luxury of being cookie cutter. Neither do our forms.
  • Support. If we don't know how to do it, their support team has been very helpful and actually attempts to understand the issue on hand.
  • User friendliness. In our field we have a phrase: "what if you get hit by a bus?" With Formstack, you can "get hit by the bus" and someone else can jump in and still keep things running (this is used as a phrase for illness, not termination).
Read full review
Jotform
  • Gathers information on my clients
  • Gathers and organizes information on my prospects
  • Enables my Team to use the form I create as a Template so they don't have to re-create it which saves them valuable time.
  • Educates clients about the benefit of supplementation
  • Educates my prospects
Read full review
Cons
Discontinued Products
  • There should be more flexibility and customizability with regard to survey design (e.g. background, fonts...)
Read full review
Formstack
  • Setting up our multi-step form took some getting used to. Some of the branching logic configuration wasn't as intuitive as would be ideal.
  • Since we were pushing data directly into Hubspot, I found it cumbersome to deal with data storage limits within Formstack. I would get frequent notices that new responses were not being stored in Formstack and that I needed to upgrade or delete data. I got tired of that.
  • More/easier support for custom fonts would have been a huge plus. We were able to customize the form's appearance, but had to make some concessions in that regard.
Read full review
Jotform
  • The price is too high for casual users like myself
  • The automation took some time to figure out (that's understandable)
  • Making the forms look uniform took a lot of time to setup
  • Some parts like the approval emails, notification emails can be confusing
Read full review
Likelihood to Renew
Discontinued Products
Note: I am responding to this question as a user of the system and not a representative of my organization.

On a personal level/as a user only, I would definitely continue to use FluidSurveys.On a personal level/as a user only, I would definitely continue to use FluidSurveys.
Read full review
Formstack
Our user base has come to rely on Formstack to get forms done. The Formstack tools make it easy to start from scratch or copy an existing form to "quick start" a new, similar form. The price is right and frees up IT staff to do more transformative work.
Read full review
Jotform
I need this software to run my business, it's built around it.
Read full review
Usability
Discontinued Products
I think the average person can very quickly pick up on the basics of the system: they would have no problems programming and launching a basic survey. Organizations may benefit from having people of different backgrounds getting their hands dirty in the system: at a minimum, both web programmers and opinion research advisors should be solicited for input or help.
Read full review
Formstack
It's easy to learn how to use, generally easy for clients to use, and overall I've never had an overwhelmingly negative experience with it. While there are a few tweaks that could make it really shine, Formstack Forms serves almost all our needs and we're super happy with it.
Read full review
Jotform
As a seasoned user who relies on seamless online forms for a multitude of purposes, I can confidently attest that JotForm has not only simplified the form creation process but has also elevated it to new heights.JotForm's interface is a masterpiece of intuitive design. Even if you're a newcomer to the world of online form creation, the platform's user-friendly layout will have you crafting professional-grade forms in no time.
Read full review
Support Rating
Discontinued Products
No answers on this topic
Formstack
The agents in the original group, especially the ones in cahoots with the developers, are really solid and know what they're talking about--I'm looking at you, Collin. The 'Tier 1' support agents that typically reply to the tickets are really spotty. If you have an overly technical question, i.e. bugfix, or describe a feature from a few years back that randomly disappeared, these agents typically will give you what feels like a generic reply and not know what you're talking about.
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Jotform
I honestly have not used the support feature with Jotform. From what I can see when I look information up, everything I want to do something that I can't figure out myself it seems to not be a possible solution or edit that Jotform is currently capable of.
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Implementation Rating
Discontinued Products
No answers on this topic
Formstack
We implemented on one of the earlier versions. Through continuous engineering improvements, the interface keeps getting easier and more intuitive. Therefore, later implementations keep getting easier and better.
Read full review
Jotform
the most valuable things that Jotform give free trial, so the resistant users can get the experiences of the easiness and more handling to the digital things
Read full review
Alternatives Considered
Discontinued Products
Although I do not have much experience with Survey Monkey, the only two reasons why I choose FluidSurveys is that clients demand it (privacy and anonymity) and because managing multiple surveys at a time is easier. As for ODK Collect, I think it is a valuable alternative to FluidSurveys if you have time to learn the coding (not very complicated). ODK is a little less user friendly and you cannot address small details as you can with FluidSurveys (e.g.: formatting).
Read full review
Formstack
Drupal is a much more customizable platform, however you must have someone build the forms first and then you can work with them if you do not have the programming knowledge. If you have any changes to make, it can sometimes be both a time consuming and difficult process. Formstack is much more efficient if you do not have an in house programmer.
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Jotform
Typeform is better hands down [in my opinion]. It's not even a comparison as [I feel] JotForm doesn't work properly and [from my experience I think] their support is very problematic. I would suggest using Typeform or using GravityForms as an alternative to JotForm. Whatever you do, [I feel you shouldn't] depend on JotForm for something that is important to your business or research project.
Read full review
Return on Investment
Discontinued Products
  • Confidentiality of data is a big concern for our company, and we feel more secure working with a Canadian company. Our clients feel more secure, too.
Read full review
Formstack
  • Positive - ability to analyze submission trends - e.g. when a marketing email is sent, looking at increased form viewing and submissions in relation to the sending of the campaign.
  • Immediate response - those that submit forms receive immediate response that their form has been submitted.
Read full review
Jotform
  • It saved me time. Within minutes I was able to create and share forms to collect demographic data.
  • While struggling to use another software, I thought of Jotform and it was able to assist me with collating the data I had to confirm results previously obtained.
  • I could not easily identify what new information was provided in a resubmission by a respondent.
Read full review
ScreenShots

Jotform Screenshots

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