Followup CRM vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
FollowUp CRM
Score 10.0 out of 10
N/A
FollowUp Power CRM for Construction is a CRM system for the construction industry. Features include lead tracking, sales pipeline analysis, closing ratios, quota management, project management, and dashboards. It can integrate with other marketing and accounting products.N/A
SAP Sales Cloud
Score 8.5 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
Followup CRMSAP Sales Cloud
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
FollowUp CRMSAP Sales Cloud
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Followup CRMSAP Sales Cloud
Features
Followup CRMSAP Sales Cloud
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Followup CRM
9.1
12 Ratings
16% above category average
SAP Sales Cloud
8.3
141 Ratings
7% above category average
Customer data management / contact management10.012 Ratings8.4136 Ratings
Workflow management10.010 Ratings8.5137 Ratings
Territory management6.18 Ratings8.0122 Ratings
Opportunity management10.010 Ratings8.6134 Ratings
Integration with email client (e.g., Outlook or Gmail)10.08 Ratings8.1129 Ratings
Contract management10.010 Ratings8.1127 Ratings
Quote & order management8.96 Ratings8.5127 Ratings
Interaction tracking10.09 Ratings8.6128 Ratings
Channel / partner relationship management7.27 Ratings8.3124 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Followup CRM
10.0
8 Ratings
27% above category average
SAP Sales Cloud
8.5
121 Ratings
11% above category average
Case management10.08 Ratings8.3116 Ratings
Call center management10.05 Ratings8.8106 Ratings
Help desk management10.06 Ratings8.5108 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Followup CRM
10.0
8 Ratings
26% above category average
SAP Sales Cloud
8.1
125 Ratings
5% above category average
Lead management10.08 Ratings8.1124 Ratings
Email marketing10.05 Ratings8.1108 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Followup CRM
9.5
10 Ratings
21% above category average
SAP Sales Cloud
8.2
135 Ratings
7% above category average
Task management10.010 Ratings8.1128 Ratings
Billing and invoicing management8.43 Ratings8.2107 Ratings
Reporting10.09 Ratings8.2125 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Followup CRM
9.7
11 Ratings
24% above category average
SAP Sales Cloud
8.3
133 Ratings
9% above category average
Forecasting9.06 Ratings8.2124 Ratings
Pipeline visualization10.09 Ratings8.6125 Ratings
Customizable reports10.09 Ratings8.1129 Ratings
Customization
Comparison of Customization features of Product A and Product B
Followup CRM
9.8
7 Ratings
25% above category average
SAP Sales Cloud
8.1
131 Ratings
6% above category average
Custom fields10.07 Ratings8.0131 Ratings
Custom objects9.04 Ratings7.9125 Ratings
Scripting environment10.05 Ratings8.4108 Ratings
API for custom integration10.04 Ratings8.1117 Ratings
Security
Comparison of Security features of Product A and Product B
Followup CRM
10.0
10 Ratings
18% above category average
SAP Sales Cloud
9.0
134 Ratings
7% above category average
Single sign-on capability10.08 Ratings9.1127 Ratings
Role-based user permissions10.07 Ratings8.9128 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Followup CRM
10.0
3 Ratings
30% above category average
SAP Sales Cloud
8.8
94 Ratings
17% above category average
Social data10.03 Ratings8.694 Ratings
Social engagement10.02 Ratings8.990 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Followup CRM
7.7
3 Ratings
4% above category average
SAP Sales Cloud
8.3
111 Ratings
11% above category average
Marketing automation10.03 Ratings8.2107 Ratings
Compensation management5.52 Ratings8.590 Ratings
Platform
Comparison of Platform features of Product A and Product B
Followup CRM
10.0
4 Ratings
28% above category average
SAP Sales Cloud
8.2
116 Ratings
9% above category average
Mobile access10.04 Ratings8.2116 Ratings
Best Alternatives
Followup CRMSAP Sales Cloud
Small Businesses
Salesmate
Salesmate
Score 10.0 out of 10
Salesmate
Salesmate
Score 10.0 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
Enterprises
Creatio
Creatio
Score 9.1 out of 10
Creatio
Creatio
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Followup CRMSAP Sales Cloud
Likelihood to Recommend
10.0
(12 ratings)
8.3
(149 ratings)
Likelihood to Renew
-
(0 ratings)
8.0
(14 ratings)
Usability
-
(0 ratings)
7.0
(9 ratings)
Availability
-
(0 ratings)
9.1
(2 ratings)
Performance
-
(0 ratings)
9.1
(2 ratings)
Support Rating
-
(0 ratings)
6.0
(13 ratings)
Online Training
-
(0 ratings)
9.1
(3 ratings)
Implementation Rating
-
(0 ratings)
7.9
(3 ratings)
Configurability
-
(0 ratings)
9.1
(1 ratings)
Contract Terms and Pricing Model
-
(0 ratings)
9.1
(1 ratings)
Ease of integration
-
(0 ratings)
9.1
(1 ratings)
Product Scalability
-
(0 ratings)
8.5
(111 ratings)
Professional Services
-
(0 ratings)
9.1
(1 ratings)
Vendor post-sale
-
(0 ratings)
8.2
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
Followup CRMSAP Sales Cloud
Likelihood to Recommend
FollowUp Power
One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
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SAP
1. Better understanding of customer choice and sales insights. 2. High chance that we can convert the lead into sales as SAP analyzes the customer's need and behavior. 3. As it analyzes the data behind the scenes, a better price deal closing is possible, as it gives that level of insight.
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Pros
FollowUp Power
  • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
  • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
  • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
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SAP
  • I love its ability to automate the entire sales process for us.
  • Another thing I love is how it combines data from different touchpoints to provide a 360-degree view of the customer.
  • What I like best about SAP Sales Cloud is the real-time analytics it provides for my organization.
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Cons
FollowUp Power
  • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
  • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
  • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
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SAP
  • One area of concern is the many data silos that are present within SAP sales cloud
  • While creating filters for accessing sales lead reports, the accuracy is missing sometimes.
  • The product is quite vast and a lot more learning material and knowledge base documents are required.
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Likelihood to Renew
FollowUp Power
No answers on this topic
SAP
SAP sales enables organizations to manage their sales activities, such as inquiries, quotations, orders, deliveries, billing, and payments. Also integrates with other SAP modules, such as finance, logistics, and marketing, to provide a comprehensive solution for managing the entire sales cycle. thats makes SAP a good choice
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Usability
FollowUp Power
No answers on this topic
SAP
In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
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Reliability and Availability
FollowUp Power
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
FollowUp Power
No answers on this topic
SAP
SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
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Online Training
FollowUp Power
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
FollowUp Power
No answers on this topic
SAP
I would rate the implementation a 7. While the process overall was successful, there were challenges related to data migration, integration with other systems, and initial user adoption. However, the support from SAP during the implementation phase was helpful, and we were able to resolve the major issues as the process progressed.
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Alternatives Considered
FollowUp Power
My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
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SAP
Sap sales cloud has boosted the supply chain network . Sap Sales cloud has seamlessly unified the backend business processes into more transparent effective ones.The customer satisfaction have also increased with better customer collaboration and relationship.The vendor management process has also been significantly impacted and all for good. Customers are really happy with it
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Scalability
FollowUp Power
No answers on this topic
SAP
We can effectively manage sales and achieve scalable segmentation and targeting with SAP Sales Cloud, all with little training required. The program is incredibly user-friendly and enables additional ERP system integration. The automated authorization system, which has made permissions management easier and can be implemented in the cloud by several cloud service tenants—each of whom is a cloud service provider—was something I really appreciated. For users who don't want to click on three links to launch each relevant CRM program, this is quite helpful.
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Return on Investment
FollowUp Power
  • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
  • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
  • Payments or what the current status of the job is.
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SAP
  • Positive Impact: SAP Sales Cloud can lead to increased sales efficiency by automating manual tasks, streamlining workflows, and providing real-time access to customer data. This can result in sales teams spending more time on revenue-generating activities.
  • Negative Impact: The initial costs associated with implementing SAP Sales Cloud, including licensing, customization, and training, can be significant. If not managed properly, this may impact the short-term financials and the expected payback period.
  • Negative Impact: The comprehensive features of SAP Sales Cloud might result in a steeper learning curve for users. If not addressed through adequate training and change management, this complexity can temporarily impact productivity.
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ScreenShots

SAP Sales Cloud Screenshots

Screenshot of the SAP Sales Cloud dashboard, where users can can automate critical selling processes and give sellers AI-based recommendations. The dashboard features:
Cloud deployment
A unified view of customers
An optimised mobile selling experience
AI-driven insights, recommendations, and analytics
Embedded generative AI highlights and summarization