What users are saying about
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164 Ratings
16 Ratings
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Score 8.1 out of 100

Webex Calling

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164 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

FreeConferenceCall.com

I think that FreeConferenceCall.com is well suited for anyone, really. They do a great job at providing options for all types of scenarios-from basic phone calls to now offering the video conference. The only time I think that it might not be as advantageous to use is when there are only 2 people that are needing to connect-in that case it's just as easy to direct dial
Amy O'Day | TrustRadius Reviewer

Webex Calling

Webex calling seems very well suited to retail outlets and small workshops. Whenever we have a requirement for a dect solution we push Webex ahead of the others as the solution is sound particularly with the new option of being able to pass from one base station to another. This was very much sought after by our customers and as soon as it was released we had another sign up with webex and a load of dect phones Webex just doesn't fit where customers don't want features, but do want voice mail. This seems to be a solution that is un-addressable for the Webex deployment. It is also not shining as much as it could in the soft phone only scenario, however, it still works in this environment, there are some other soft phone clients that seem to be ahead.
Erron Jones | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

FreeConferenceCall.com
9.0
Webex Calling
9.0
Hosted PBX
FreeConferenceCall.com
9.7
Webex Calling
9.3
Multi-level Interactive Voice Response (IVR)
FreeConferenceCall.com
10.0
Webex Calling
8.9
User templates
FreeConferenceCall.com
7.5
Webex Calling
8.6
Call reports
FreeConferenceCall.com
8.7
Webex Calling
8.8
Directory of employee names
FreeConferenceCall.com
Webex Calling
9.2

Call Management

FreeConferenceCall.com
8.3
Webex Calling
9.0
Answering rules
FreeConferenceCall.com
8.0
Webex Calling
8.9
Call recording
FreeConferenceCall.com
9.3
Webex Calling
9.2
Call park
FreeConferenceCall.com
8.0
Webex Calling
8.9
Call screening
FreeConferenceCall.com
8.0
Webex Calling
9.0
Message alerts
FreeConferenceCall.com
8.0
Webex Calling
9.1

VoIP system collaboration

FreeConferenceCall.com
8.8
Webex Calling
9.3
Video conferencing
FreeConferenceCall.com
8.5
Webex Calling
9.2
Audio conferencing
FreeConferenceCall.com
9.5
Webex Calling
9.3
Video screen sharing
FreeConferenceCall.com
8.7
Webex Calling
9.3
Instant messaging
FreeConferenceCall.com
8.5
Webex Calling
9.3

Mobile apps

FreeConferenceCall.com
10.0
Webex Calling
8.8
Mobile app for iOS
FreeConferenceCall.com
10.0
Webex Calling
8.6
Mobile app for Android
FreeConferenceCall.com
10.0
Webex Calling
8.9

Pros

FreeConferenceCall.com

  • Clear calls, it is easy to hear no matter how many participants are on the call.
  • Does not kick participants off, we have up to 40 people on the call and it works fine.
  • Easy to remember, the phone number and code is the same so it is easy for staff to recall.
  • No busy signals, we can always get through to set up call.
Leslie Fusaro | TrustRadius Reviewer

Webex Calling

  • Webex App as the soft phone for Webex Calling has a pretty solid experience
  • The deployment of the desk phones, just using activation codes is lifesaving
  • The ability to manage all the setting in one single pane of glass (Webex Control Hub) is a key aspect for the IT department.
Eduardo Viero | TrustRadius Reviewer

Cons

FreeConferenceCall.com

  • Recently callers cannot get onto the call
  • Users on the call get bumped off
  • Non-transparent policy about why problems are occurring. If FreeConferenceCall.com can't reliably provide free service, just tell me that rather than blaming it on a law that changed and local carriers causing the problems. The real problem is that the law did recently change, which allowed companies like FreeConferenceCall.com to collect a revenue share for all calls placed through certain hubs--even free calls. This loophole was removed recently, and I believe the service issues I've been experiencing are being used to extort users to buy a paid service in order to receive trouble-free service.
  • I found customer service representatives rude and dismissive
Anonymous | TrustRadius Reviewer

Webex Calling

  • It would be nice if I could log in and out quickly and easily in a calling group.
  • To improve the connection quality in the edge reception area.
  • If I reject a call on a device, everyone else stops ringing too.
Benjamin Osthoff | TrustRadius Reviewer

Likelihood to Renew

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It is so user friendly.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Usability

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
I am and have been extremely pleased with my use of this product.
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Webex Calling

Webex Calling 9.9
Based on 2 answers
It is a very easy product to deploy and configure and to really take advantage of. It does not matter if you are using it in an office or your home, or for a security office or a collaboration meeting room - you have the right endpoint available for each case and the configuration parameters to improve the functionality you need.
Anonymous | TrustRadius Reviewer

Support Rating

FreeConferenceCall.com

FreeConferenceCall.com 9.5
Based on 3 answers
I didn't have to reach out for support that often - but when I did, I got prompt clear responses.
Michelle Braun | TrustRadius Reviewer

Webex Calling

Webex Calling 7.5
Based on 4 answers
I have been working for a long time with Cisco as a provider and also Cisco TAC and Cisco Support Engineers.
The support starts right beforehand in the documentation of the product you are interested in. From the start you have a good, complete, and detailed and easy to read datasheet and there's always someone available to answer any questions.
Anonymous | TrustRadius Reviewer

Implementation Rating

FreeConferenceCall.com

FreeConferenceCall.com 10.0
Based on 1 answer
It's a no brainer!
Dan Ferris, Master CMB, AMP | TrustRadius Reviewer

Webex Calling

No score
No answers yet
No answers on this topic

Alternatives Considered

FreeConferenceCall.com

So this doesn't have the polish that say Zoom or Teams has, but for free, you can't complain. The real big unknown is anything to do with security where a product like Teams is great. Zoom and Teams seem to have become standard that everyone has installed and is familiar with, but the adjustment to FCC is pretty fast and painless.
Doug Mancosky | TrustRadius Reviewer

Webex Calling

All
of the products I have used for our company have been pretty similar in nature.
From the time we introduced Webex Calling in our business, it proved to be a
game-changer as it has just brought a suite of products to us. I would rate
this tool above all others as with this we can integrate in the easiest way
possible.
Flavia Hayoun | TrustRadius Reviewer

Return on Investment

FreeConferenceCall.com

  • It was free so cost was good.
  • Lacks features we needed.
  • We now prefer Zoom which has apps, features and more we need.
Anonymous | TrustRadius Reviewer

Webex Calling

  • Webex Calling has empowered my startup business from 4 years ago to grow and persue many different lines of business.
  • The transition from Spark to Webex is difficult and there has not been a lot of support to make this transition easier.
Jason Ball | TrustRadius Reviewer

Pricing Details

FreeConferenceCall.com

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

FreeConferenceCall.com Editions & Modules

Additional Pricing Details

Webex Calling

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Webex Calling Editions & Modules

Edition
Basic Plan$0.001
Call Plan$12.001
Call + Meet Plan$20.001
Enterprise PlanContact Sales
  1. user/month
  2. none
Additional Pricing Details

Rating Summary

Likelihood to Recommend

FreeConferenceCall.com
8.0
Webex Calling
9.0

Likelihood to Renew

FreeConferenceCall.com
10.0
Webex Calling

Usability

FreeConferenceCall.com
10.0
Webex Calling
9.9

Support Rating

FreeConferenceCall.com
9.5
Webex Calling
7.5

Implementation Rating

FreeConferenceCall.com
10.0
Webex Calling

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