What users are saying about
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45 Ratings
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Top Rated
521 Ratings

Freshsales

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Score 7.5 out of 101

HubSpot CRM

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Score 8.3 out of 101

Likelihood to Recommend

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
No photo available

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
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Feature Rating Comparison

Sales Force Automation

Freshsales
6.7
HubSpot CRM
8.2
Customer data management / contact management
Freshsales
7.0
HubSpot CRM
8.8
Workflow management
Freshsales
6.3
HubSpot CRM
8.9
Territory management
Freshsales
7.0
HubSpot CRM
6.9
Opportunity management
Freshsales
6.7
HubSpot CRM
8.3
Integration with email client (e.g., Outlook or Gmail)
Freshsales
7.2
HubSpot CRM
8.8
Interaction tracking
Freshsales
7.1
HubSpot CRM
8.4
Channel / partner relationship management
Freshsales
5.6
HubSpot CRM
8.3
Contract management
Freshsales
HubSpot CRM
8.0
Quote & order management
Freshsales
HubSpot CRM
7.4

Marketing Automation

Freshsales
6.6
HubSpot CRM
9.3
Lead management
Freshsales
7.1
HubSpot CRM
9.6
Email marketing
Freshsales
6.1
HubSpot CRM
9.1

CRM Project Management

Freshsales
6.3
HubSpot CRM
8.3
Task management
Freshsales
6.4
HubSpot CRM
9.0
Reporting
Freshsales
6.2
HubSpot CRM
8.9
Billing and invoicing management
Freshsales
HubSpot CRM
7.0

CRM Reporting & Analytics

Freshsales
6.4
HubSpot CRM
8.2
Forecasting
Freshsales
6.0
HubSpot CRM
8.4
Pipeline visualization
Freshsales
7.3
HubSpot CRM
8.5
Customizable reports
Freshsales
5.9
HubSpot CRM
7.7

Customization

Freshsales
6.3
HubSpot CRM
7.9
Custom fields
Freshsales
6.9
HubSpot CRM
8.5
Custom objects
Freshsales
6.5
HubSpot CRM
7.0
API for custom integration
Freshsales
5.6
HubSpot CRM
8.6
Scripting environment
Freshsales
HubSpot CRM
7.5

Security

Freshsales
6.3
HubSpot CRM
9.2
Single sign-on capability
Freshsales
6.0
HubSpot CRM
9.3
Role-based user permissions
Freshsales
6.5
HubSpot CRM
9.1

Platform

Freshsales
5.6
HubSpot CRM
8.3
Mobile access
Freshsales
5.6
HubSpot CRM
8.3

Customer Service & Support

Freshsales
HubSpot CRM
8.2
Case management
Freshsales
HubSpot CRM
8.0
Call center management
Freshsales
HubSpot CRM
8.5
Help desk management
Freshsales
HubSpot CRM
8.1

Social CRM

Freshsales
HubSpot CRM
8.5
Social data
Freshsales
HubSpot CRM
8.6
Social engagement
Freshsales
HubSpot CRM
8.5

Integrations with 3rd-party Software

Freshsales
HubSpot CRM
8.4
Marketing automation
Freshsales
HubSpot CRM
8.9
Compensation management
Freshsales
HubSpot CRM
8.0

Pros

Freshsales

  • It has a comprehensive set of tools and gives me options for how I interact with prospects and clients.
  • It syncs both ways with email, which is a big timesaver.
  • It is easy to set up, and support has been very helpful.
Dan Styklunas profile photo

HubSpot CRM

  • Hubspot CRM is fantastically easy to navigate and use. Having used three other big-name CRM systems, I would say Hubspot has been by far the easiest to set up and use on a regular basis. The list and contact profile views are beautifully designed and intuitive to manipulate as needed.
  • Hubspot CRM's Lists functionality is so convenient for segmenting your master contact list in all sorts of ways. I use it anytime I need to find out how many or who from our list fits a narrow set of criteria. Even in past jobs where we had other database tools that we could use, Hubspot was the fastest and easiest to get that information.
  • Hubspot makes it easy to import your contact lists from other tools and sources. The migration tool is intuitive and works reliably. I was able to onboard a list of about 500 contacts in less than 10 minutes, including the time it took to diagnose compatibility errors on the first import.
Josh Summerhays profile photo

Cons

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
No photo available

HubSpot CRM

  • The ON or OFF nature of tracking email means that you’re not only capturing conversations with prospects, but with anyone you interact with. This can add redundant or undesirable data to your CRM. It would be nice to be more selective with tracking, or have the ability to customize tracking specific types of interactions.
  • Setup and Implementation calls were not extensively planned or organized, meaning we spent much of our time with the specialist going over previously discussed user requirements and troubleshooting, rather than implementing our desired state.
  • Features and functionalities like data point anchoring for reporting (which were promised during the sales process), were either incomplete or did not function as expected. Once we entered a formal engagement, it was communicated to us that we could not build some of our desired reports as envisioned and that email tracking would only be possible by manually clicking a checkbox in all outgoing messages. This led to further troubleshooting and requirements gathering, taking away from our bank of allotted hours with our implementation specialist.
  • Our client success manager was very helpful and friendly, however, no clear communication channels were established outside the CSM. This meant that we couldn’t always be sure where to properly route requests for setup, feature clarification, etc., as some of those responsibilities were not the CSMs.
  • Once our requirements became more clear to the Services team, we were informed that we would need to invest in the more expensive version of Hubspot CRM for Premium features and customization, some of which would not be available until an upcoming release.
  • We ended up having to manage most of the data migration ourselves, relying on an intern and internal project management to manually de-duplicate contact and company details from Pipedrive.
  • Reporting and dashboard-building on outreach activities was cumbersome, and not intuitive, relying on an axis-system of data points that even our Implementation Specialist struggled with at times.
Ryan Roch, CSM profile photo

Likelihood to Renew

Freshsales

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
Because it's integrated with HubSpot marketing platform, which is indispensable, and works simply and seamlessly with the marketing platform. The CRM is intuitive, never a time burden, and makes doing business development work a whole lot easier and enjoyable. I think at this point it's safe and fair to say we would be somewhat lost without the CRM.
Greg Linnemanstons profile photo

Usability

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
No photo available

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
Because it's so easy, and without anything but a "Welcome to HubSpot CRM video" . I think my 83 year old mother could figure it out.
Greg Linnemanstons profile photo

Support

Freshsales

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris profile photo

Implementation

Freshsales

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Greg Linnemanstons profile photo

Alternatives Considered

Freshsales

In simple words, Freshsales makes it a lot easier and effective but flexible. All of them are good but some have too many options while some miss out on some very important features and remains the same. Freshsales is not complicated, has a good support team who are dynamic and open to suggestions.
Lavanya Chandrasekharan profile photo

HubSpot CRM

We had already started using HubSpot by the time I started here and it was a natural fit to use the HubSpot CRM alongside the marketing platform. It's been hugely successful for us, so I don't have any experience with another CRM here. At previous companies I've had experiences with software like Sedona Office, Shafer's, and SmartService (which tied into QuickBooks). HubSpot CRM has the best user interface of any CRM I've used, and been the easiest to work with. Sedona was probably the only other CRM that had comparable flexibility and could do some of the things we do in HubSpot, but the interface was much older and clunkier (it was also more industry specific). HubSpot CRM is the best CRM tool I've used over the last decade of experiences across a number of companies.
John McMahon profile photo

Return on Investment

Freshsales

  • We currently have a pipeline which should enable us to meet our goals. The sales campaign alone has resulted in many more demos at this time of year than we would normally have. We feel that moving into the seasonal selling cycle we have, there will be several more touches which will have occurred and that will give us a sale edge.
Josette Skilling profile photo

HubSpot CRM

  • Increased prospecting power is a definite plus. The tools it puts in your reps hands will help them propspect more efficiently and powerfully, e.g. Sidekick and HubSpot company database.
  • Better deal tracking and reporting.
  • More effective followups using the rich background information available on the timeline.
  • Better communication internally to make our sales, marketing, and underwriting teams more effective and work better together.
Spencer Rule profile photo

Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

Edition
Free Forever$01
  1. Per Month [Unlimited Users]
Additional Pricing Details

Add comparison