What users are saying about
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42 Ratings
Top Rated
485 Ratings

Freshsales

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42 Ratings
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Score 7.5 out of 101
Top Rated
485 Ratings
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Score 8.3 out of 101

Likelihood to Recommend

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
No photo available

HubSpot CRM

HubSpot CRM is perfect for sales/marketing teams that require a simple CRM tool with few advanced features. This is all included in affordable plans that range from free to $50 a month. The more advanced features that larger companies may need to use are not included in these plans. HubSpot provides awesome comprehensive features in some of their more expensive plans, which might be suitable for later-stage companies, not startups.
Fedor Paretsky profile photo

Feature Rating Comparison

Sales Force Automation

Freshsales
6.8
HubSpot CRM
8.5
Customer data management / contact management
Freshsales
7.1
HubSpot CRM
9.1
Workflow management
Freshsales
6.4
HubSpot CRM
8.9
Territory management
Freshsales
7.1
HubSpot CRM
7.8
Opportunity management
Freshsales
6.8
HubSpot CRM
8.5
Integration with email client (e.g., Outlook or Gmail)
Freshsales
7.3
HubSpot CRM
8.8
Interaction tracking
Freshsales
7.2
HubSpot CRM
8.6
Channel / partner relationship management
Freshsales
5.6
HubSpot CRM
8.8
Contract management
Freshsales
HubSpot CRM
8.0
Quote & order management
Freshsales
HubSpot CRM
7.9

Marketing Automation

Freshsales
6.7
HubSpot CRM
9.0
Lead management
Freshsales
7.3
HubSpot CRM
9.5
Email marketing
Freshsales
6.2
HubSpot CRM
8.6

CRM Project Management

Freshsales
6.4
HubSpot CRM
8.7
Task management
Freshsales
6.5
HubSpot CRM
9.2
Reporting
Freshsales
6.3
HubSpot CRM
8.9
Billing and invoicing management
Freshsales
HubSpot CRM
8.0

CRM Reporting & Analytics

Freshsales
6.5
HubSpot CRM
8.8
Forecasting
Freshsales
6.1
HubSpot CRM
9.0
Pipeline visualization
Freshsales
7.5
HubSpot CRM
8.9
Customizable reports
Freshsales
5.9
HubSpot CRM
8.5

Customization

Freshsales
6.4
HubSpot CRM
8.3
Custom fields
Freshsales
7.0
HubSpot CRM
8.8
Custom objects
Freshsales
6.6
HubSpot CRM
7.9
API for custom integration
Freshsales
5.6
HubSpot CRM
8.1
Scripting environment
Freshsales
HubSpot CRM
8.5

Security

Freshsales
6.3
HubSpot CRM
9.5
Single sign-on capability
Freshsales
6.1
HubSpot CRM
9.5
Role-based user permissions
Freshsales
6.6
HubSpot CRM
9.6

Platform

Freshsales
5.7
HubSpot CRM
7.6
Mobile access
Freshsales
5.7
HubSpot CRM
7.6

Customer Service & Support

Freshsales
HubSpot CRM
8.2
Case management
Freshsales
HubSpot CRM
7.9
Call center management
Freshsales
HubSpot CRM
8.6
Help desk management
Freshsales
HubSpot CRM
8.2

Social CRM

Freshsales
HubSpot CRM
8.8
Social data
Freshsales
HubSpot CRM
8.8
Social engagement
Freshsales
HubSpot CRM
8.8

Integrations with 3rd-party Software

Freshsales
HubSpot CRM
8.6
Marketing automation
Freshsales
HubSpot CRM
9.3
Compensation management
Freshsales
HubSpot CRM
7.8

Pros

Freshsales

  • User friendly interface
  • Flexibility to add new fields to user records
  • Affordable
No photo available

HubSpot CRM

  • Simple to set up and use on a daily basis
  • It's FREE and still offers a higher spec than some paid for CRMs
  • Integration of other tools and automation functionality is a bonus (sequences, meetings, calls, Sales Pro add-on, etc)
Lindsey Witcherley profile photo

Cons

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
No photo available

HubSpot CRM

  • UPDATE: The view issue has been fixed! HubSpot listened to their users and they have now changed the marketing view of a contact to look just like the sales view so that I can make all the same edits and adjustments I could in the sales view right from the marketing view! This has been a major improvement.. There's not a lot of improvement areas I can think of. There was at the beginning and they have fixed quite a few of them like timezone issues, default field issues, and view issues when going back and forth from sales to marketing contact views. I'd say the views issue is still something to work on. When a marketer is viewing a contact and a sales rep is viewing a contact I'd like to be able to (as an admin) control what each team members sees. Instead sales rep have ability to change fields they view and it makes it challenging to have a consistent experience for all users.
  • More templates instead of just 5 for emails would be useful as well.
  • The first reporting dashboard you see after logging in should be much more useful than it is. It really doesn't do much for reps or managers.
  • Reporting is still a big weak spot. I like all the things managers and admins can do when we use custom views, but a few template reports to quickly customize would be nice to see as well.
  • From a manager/admin perspective there's much that could be done to give us more options on what we control as far as which users see which fields and be able to control and limit customization of end users.
Spencer Rule profile photo

Likelihood to Renew

Freshsales

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 3 answers
It has become an integral part of our sales, marketing, and underwriting departments
Spencer Rule profile photo

Usability

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
No photo available

HubSpot CRM

HubSpot CRM 9.7
Based on 2 answers
It's really easy to get going and creating emails, landing pages and forms. Minimal coding knowledge needed.
Erin Harris profile photo

Support

Freshsales

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 10.0
Based on 2 answers
They were quick to respond to questions we had regarding the Hubspot system and would log in to our account directly to see exactly what we were seeing to help resolve issues.

They'd explain the solution so we could learn how and why. If something we were trying to do wasn't possible, they also explained how and why.
Erin Harris profile photo

Implementation

Freshsales

No score
No answers yet
No answers on this topic

HubSpot CRM

HubSpot CRM 9.6
Based on 3 answers
Because we use the HubSpot marketing platform, implementation was as simple as hitting "Go." The two work seamlessly together.
Carah Counts profile photo

Alternatives Considered

Freshsales

Close.io has less features, costs more, and equally has an inside sales team focus, rather than being just as suitable for both inside and outside sales.Having said this, Close.io has important features and smart automations, a cleaner interface (easier for non-techs to use), and has very strong integrations using Zapier, plus SMS-based support.Where Freshsales won for us is that it ended up being nearly half the cost of Close.io, as well as included telephony support for our local country (Australia), whereas Close.io comes with USA/Canada numbers and requires the top pricing tier to include calls to other countries. We needed a telephony system that worked well for making and receiving from Australia.Freshsales won for us because their pricing is at a good point, had the telephony requirements we needed, and all the features that we required were good enough, or we found a workaround.
No photo available

HubSpot CRM

Salesforce is WAY more expensive. not sure it compares
Shannon Arnold profile photo

Return on Investment

Freshsales

  • Helps automate the process and provides a single platform to manage the sales process.
  • Negative when simple tasks need to be completed following complicated/extra steps.
No photo available

HubSpot CRM

  • HubSpot CRM has directly impact business growth. We know now exactly where all our deals are, enabling us to time our follow ups perfectly. Its also provided us with the measurability and insight with which to develop our business development function.
Phil Vallender profile photo

Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Freshsales
Edition
SPROUT
$01
BLOSSOM
$121
GARDEN
$251
ESTATE
$491
Forest
$791
1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

HubSpot CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot CRM Editions & Modules

HubSpot CRM
Edition
Free Forever
$01
1. Per Month [Unlimited Users]
Additional Pricing Details

Add comparison