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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Keepit

    Score9.4 out of 10
    N/AThe Keepit platform, from the company of the same name in Copenhagen, is a solution that protects cloud data, boasting simple deployment and restore options that enable users to recover historic data. The Keepit platform supports any Cloud Workload and offers full retention on the user's terms from one year to eternity. It features indexing and search to ensure users have a complete view of data. The solution features supports Microsoft Office 365, Dynamics 365, Google Workspace, and…N/A
    Pricing
    FreshsalesKeepit
    Editions & Modules
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    No answers on this topic
    Offerings
    Pricing Offerings
    FreshsalesKeepit
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsA discount is offered for annual billing.—
    More Pricing Information
    Community Pulse
    FreshsalesKeepit
    Considered Both Products
    Freshworks Inc
    No answer on this topic
    Keepit
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    8 Answers
    100%
    Would buy again
    77 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    7 Answers
    100%
    Delivers good value for the price
    76 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    8 Answers
    100%
    Happy with the feature set
    77 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    7 Answers
    99%
    Lived up to sales and marketing promises
    70 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    7 Answers
    100%
    Implementation went as expected
    74 Answers
    Features
    FreshsalesKeepit
    Sales Force Automation
    Comparison of Sales Force Automation features of Freshsales and Keepit
    Feature
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Keepit
    -
    Ratings
    Customer data management / contact management10.054 Ratings00 Ratings
    Workflow management8.752 Ratings00 Ratings
    Territory management10.041 Ratings00 Ratings
    Opportunity management10.046 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)10.053 Ratings00 Ratings
    Quote & order management8.72 Ratings00 Ratings
    Interaction tracking9.353 Ratings00 Ratings
    Channel / partner relationship management10.039 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Freshsales and Keepit
    Feature
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Keepit
    -
    Ratings
    Lead management10.049 Ratings00 Ratings
    Email marketing10.050 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Freshsales and Keepit
    Feature
    Freshsales
    8.3
    52 Ratings
    8% above category average
    Keepit
    -
    Ratings
    Task management8.749 Ratings00 Ratings
    Reporting8.051 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Freshsales and Keepit
    Feature
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Keepit
    -
    Ratings
    Forecasting8.045 Ratings00 Ratings
    Pipeline visualization8.753 Ratings00 Ratings
    Customizable reports8.047 Ratings00 Ratings
    Customization
    Comparison of Customization features of Freshsales and Keepit
    Feature
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Keepit
    -
    Ratings
    Custom fields8.751 Ratings00 Ratings
    Custom objects8.341 Ratings00 Ratings
    API for custom integration10.038 Ratings00 Ratings
    Security
    Comparison of Security features of Freshsales and Keepit
    Feature
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Keepit
    -
    Ratings
    Single sign-on capability10.040 Ratings00 Ratings
    Role-based user permissions10.047 Ratings00 Ratings
    Platform
    Comparison of Platform features of Freshsales and Keepit
    Feature
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Keepit
    -
    Ratings
    Mobile access9.047 Ratings00 Ratings
    Data Center Backup
    Comparison of Data Center Backup features of Freshsales and Keepit
    Feature
    Freshsales
    -
    Ratings
    Keepit
    8.3
    45 Ratings
    3% below category average
    Management dashboard00 Ratings8.245 Ratings
    Retention options00 Ratings8.544 Ratings
    Encryption00 Ratings8.342 Ratings
    Enterprise Backup
    Comparison of Enterprise Backup features of Freshsales and Keepit
    Feature
    Freshsales
    -
    Ratings
    Keepit
    8.0
    38 Ratings
    1% above category average
    Operational reporting and analytics00 Ratings7.335 Ratings
    Malware protection00 Ratings8.423 Ratings
    Ransomware Recovery00 Ratings8.426 Ratings
    SaaS Backup
    Comparison of SaaS Backup features of Freshsales and Keepit
    Feature
    Freshsales
    -
    Ratings
    Keepit
    8.3
    52 Ratings
    3% below category average
    SaaS Product Integration00 Ratings8.548 Ratings
    Multiple Data Restoration Options00 Ratings8.451 Ratings
    Data Auditing and Search00 Ratings8.349 Ratings
    Data Storage in the Cloud or On-Premises00 Ratings8.341 Ratings
    Best Alternatives
    FreshsalesKeepit
    Small Businesses
    Salesflare
    Score10 out of 10
    Backupify
    Score5.6 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Spanning Backup
    Score7.4 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Veeam Data Cloud for Azure
    Score7.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    FreshsalesKeepit
    Likelihood to Recommend
    10.0
    (54 ratings)
    8.5
    (77 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    8.7
    (10 ratings)
    Usability
    10.0
    (9 ratings)
    8.8
    (6 ratings)
    Availability
    -
    (0 ratings)
    9.1
    (1 ratings)
    Performance
    -
    (0 ratings)
    9.1
    (1 ratings)
    Support Rating
    7.0
    (6 ratings)
    9.1
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    8.8
    (5 ratings)
    Product Scalability
    -
    (0 ratings)
    9.1
    (1 ratings)
    User Testimonials
    FreshsalesKeepit
    Likelihood to Recommend
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Keepit
    Any company that deals with the retention of important data should have Keepit to ensure operational security and data confidentiality. In scenarios such as using file servers in SharePoint, Teams, or Google Workspace, it's a tool that offers complete integration and helps save IT a lot of time on security incidents or human errors in file deletion. The fact that it only restores what is not in the folder, or backs up each version of the file given the snapshot date you choose, is fantastic. Toda companhia que lida com retenção de dados importantes, deve ter o keepit para garantir a segurança da opeção e confidencialidade dos dados, cenários como utilização de file server de arquivos no sharepoint, equipes do teams ou google workspace é uma ferramenta que tem total integração e ajuda a poucar muito tempo da TI em incidentes de segurança ou erros humanos na exclusão de arquivos. o fato dele só restaurar o que não coném na pasta, ou fazer o backup de cada versão do arquivo dado o dia do snapshot que você escolhe é maravilhoso. This review was originally written in Portuguese and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.
    Incentivized
    Read full review
    Pros
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Keepit
    • Cross tenant restores, allows you to migrate mailboxes from one tenant to another.
    • Being able to backup multiple tenants/platforms from a single interface is awesome.
    • The setup and ongoing maintenance is great, articles on how to setup security and gain access to data in a secure way is also a great feature
    • The interface is very intuitive and easy to navigate, it hides an awful lot of power
    Incentivized
    Read full review
    Cons
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Keepit
    • It would be great if they showed delta changes automatically instead of having to manually complete it
    • When completing a cross-tenant restore (which works well) the notifications are hard to understand and use GUID's instead of DisplayNames
    • It would be great if it backed up more than M365/Entra
    • Bulk restore limited to 5k items
    Incentivized
    Read full review
    Likelihood to Renew
    Freshworks Inc
    No answers on this topic
    Keepit
    Keepit is an awesome product that garantees a result with a simple interface, and a quick configuration integration. Nowadays the service is really good and all requests have been replied to very quickly, and that´s important for our satisfaction. The possibility of multiple points recovery is a plus as well.
    Incentivized
    Read full review
    Usability
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Keepit
    Such a simple solution to use. User friendly, intuitive, processes can be completed in minutes instead of hours with restoring from tape, and requesting the return of tapes from the off site location, thus saving many hours and cost of storage. Also gives the end user a better experience as files can be restored almost immediately.
    Incentivized
    Read full review
    Reliability and Availability
    Freshworks Inc
    No answers on this topic
    Keepit
    Never had a single issue with availability, what you would expect from this type of provider, it is perfect.
    Incentivized
    Read full review
    Performance
    Freshworks Inc
    No answers on this topic
    Keepit
    No issues to report at all, pages are responsive, we have no other integrations, it is all good.
    Incentivized
    Read full review
    Support Rating
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Keepit
    Support helped us to set up SSO and MFA with our Azure AD Accounts. Once when the backup was failing, they could help us to investigate the reason and find a stale account that was preventing the backup. They are really concerned that the backup works and not only want to close the ticket like other support hotlines.
    Incentivized
    Read full review
    Implementation Rating
    Freshworks Inc
    No answers on this topic
    Keepit
    The communication from KeepIT was on point, we did the implementation based on very little information as it was so easy to deploy, yet super powerful, it is a great tool.
    Incentivized
    Read full review
    Alternatives Considered
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Keepit
    We previously used Veeam to backup data from O365 to local servers. We had other SaaS platforms we needed to include and move from local to cloud backups. While Veeam does have multiple cloud options but compared with Keepit it was overly complicated and less cost effective. Keepit was a no-brainer in terms of simplicity and having a single 360 dashboard.
    Incentivized
    Read full review
    Scalability
    Freshworks Inc
    No answers on this topic
    Keepit
    It has been fantastic, never mised a beat and restore test are always perfect.
    Incentivized
    Read full review
    Return on Investment
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    Keepit
    • User productivity increase when the users didn't need to manually recreate data when it was lost. Estimation of past cases: 100,000 $ per year
    • Company blackout on disasters: pricelessly :-)
    • Admin cost reduction, no more tape changes and storage costs: 10,000 $ per year
    Incentivized
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc

    Keepit Screenshots

    Screenshot of Login screenScreenshot of Connectors PageScreenshot of Configuration Pop Up for MicrosoftScreenshot of Job MonitorScreenshot of Restore Pop Up