Likelihood to Recommend
GoFundMe is well suited for personal appeals where a story can be told and donors feel an immediate result or effect. It is less appropriate for larger mass appeals that are not targeted directly to a specific cause. For example, not good for companies to ask for funding for operating expenses.
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Turnstone would highly recommend OneCause for all digital fundraising needs. It has allowed us to host fantastic events, both in-person and virtual, with ease because of their ticketing system, auction capabilities and virtual streaming options. OneCause also allowed us to pivot during the COVID-19 pandemic and place a huge emphasis on our digital fundraising strategy. Their Peer2Peer platform allowed our supporters from across the country to create pages and ask their friends and family members to consider donating to Turnstone. We have steadily increased our new donor numbers and fully transitioned into the digital fundraising world. So many people have been able to come alongside Turnstone in supporting people with disabilities because of OneCauses' intuitive and easy to use fundraising software.
Read full review Pros Peer-to-peer fundraising Fundraising pages Read full review Customer service during planning phases- reps always get back to me to help answer my questions. Event managers are always great to work with at our Gala. We really need someone to make sure the whole program runs well, and OneCause never disappoints. Variety of events that we can use this for is awesome! No need for paypal, venmo, etc. Mobile bidding has been a game changer for us. People can participate in our auction even if they cannot attend the event! Platform is relatively easy to use- intuitive even for those who are not techy! Read full review Cons Need a clearer picture of your campaign status, especially around publishing (making it live). Processing rates are not horrible but not great either - If we used our own processor our fees would be cut in half. Read full review Options to personalize the text descriptions used in the registration process. Some of the wording is confusing and there's no option to edit those text boxes. The set-up for the silent auction options is not exactly the easiest to follow for new users. Having some concrete examples or use cases to consult when first setting up would be helpful. It would be great to have a "check for errors" functionality when you're going through the auction set-up. For example, for some reason when our live auction was set up, two items didn't have "Apply Sales Tax" checked and so they got erroneously listed without the sales tax. Given that ALL the other items had sales tax applied, it seems like it should be easy to have something run in the background that flags potential errors for review. Read full review Likelihood to Renew
It is ultimately not my call, and we are switching Donor CRMs/fundraising platforms so not sure what that will mean for OneCause.
Read full review Usability
GoFundMe is very easy to use and does a great job allowing us to share insights and stories to leave a lasting impression on donors. From setting up the account to ending the appeal, the entire process has been very user-friendly. I'm very impressed with the experience so far and plan to continue using it for future campaigns.
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OneCause is very user-friendly both for setup and for our donors. Before using OneCause, we would organize all the logistics and the auction without the help of auction software. OneCause has greatly simplified the process. It is easy to set up and offers a lot of resources for first-time users.
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Crowdrise has been great with their customer support. They have always been helpful and available. They also have several resources on their website that has been useful to other areas of our non-profit. Their relatability has been positive for us and has made us feel taken care of and considered.
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The support is unprecedented. I have never seen such knowledgeable support staff, no matter what question I asked, they knew the answer. The one time they didn't they reached out to other support staff and called me back about 15 minutes later with the solution. I am not the most tech-savvy of the bunch, so I have used them frequently more out of fear I might break the system, but rest assured, I haven't and you will not either.
Read full review Implementation Rating
I don't know if my insights are key but I can say that implementation was done in-house without any outside support for the solution. The staff influencing the solution had very little technical expertise and ability as well which showed just how easily the software was to implement.
Read full review Alternatives Considered
Since GFM was selected for us I can't give the rationale behind that. However, I do think that
and Salsa are more internally user-friendly and provide at least the same amount of functionality. That being said, the other two (I think) require CRMs to use whereas GFM can just integrate with others, making it a better choice for one-off campaigning.
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We used front stream/ bidding for good for our past auctions and OneCause was definitely an improvement. It helped us automate some of the processes and work faster. One feature that made a huge difference for us was being able to mass upload items into the platform. We used a submission form to track all submissions and donations so it was nice being able to just import them all at once rather than one by one. This saved us hours of work. Mobile bidding and interface [were] also far beyond the capacity that bidding for good had, which I think allowed us to generate more and higher bids.
Read full review Return on Investment Brought in new donors from outside our solicitation area. Appeals to younger audiences. Great way to include client testimonials and stories. Read full review Once we joined OneCause for our event fundraising platform we never looked back. Each year we've experienced growth with not only the funds raised but also in the improvement of the event execution. We've learned a tremendous amount for in-person fundraising success through the OneCause team and that has led us to explore virtual and campaign options. The onsite event support has proven so valuable to our event success we have begun budgeting to have that same level of support at all our in-person events. The OneCause event team guides you well during the planning phase and then provides top-notch support and peace of mind the night/day of the event. Read full review ScreenShots