What users are saying about
48 Ratings
Top Rated
91 Ratings
48 Ratings
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Score 8 out of 101
Top Rated
91 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow'>trScore algorithm: Learn more.</a>
Score 8.2 out of 101

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Likelihood to Recommend

GoodData

In our experience, GoodData was very well suited to provide more advanced analysis of Zendesk ticket data compared to Zendesk' built-in Insights feature.
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Looker

When you've had a technical expert spend the significant time required to customize your Looker experience, then it could very well be one of the top contenders in its space. You are able to log in, see what you need immediately, dig deeper quickly, and integrate smoothly with your other tools. This one caveat, however, is a big one; and thus the lower score.
No photo available

Feature Rating Comparison

BI Standard Reporting

GoodData
8.1
Looker
8.0
Pixel Perfect reports
GoodData
7.6
Looker
7.1
Customizable dashboards
GoodData
8.8
Looker
8.5
Report Formatting Templates
GoodData
7.9
Looker
8.3

Ad-hoc Reporting

GoodData
7.9
Looker
7.8
Drill-down analysis
GoodData
8.8
Looker
8.3
Formatting capabilities
GoodData
7.7
Looker
7.3
Integration with R or other statistical packages
GoodData
6.8
Looker
6.9
Report sharing and collaboration
GoodData
8.1
Looker
8.9

Report Output and Scheduling

GoodData
8.4
Looker
7.8
Publish to Web
GoodData
7.6
Looker
8.0
Publish to PDF
GoodData
8.8
Looker
8.0
Report Versioning
GoodData
8.3
Looker
6.9
Report Delivery Scheduling
GoodData
8.9
Looker
8.3

Data Discovery and Visualization

GoodData
7.8
Looker
6.7
Pre-built visualization formats (heatmaps, scatter plots etc.)
GoodData
8.8
Looker
7.7
Location Analytics / Geographic Visualization
GoodData
6.5
Looker
7.8
Predictive Analytics
GoodData
8.0
Looker
4.6

Access Control and Security

GoodData
7.8
Looker
8.6
Multi-User Support (named login)
GoodData
8.2
Looker
9.1
Role-Based Security Model
GoodData
8.0
Looker
8.1
Multiple Access Permission Levels (Create, Read, Delete)
GoodData
7.3
Looker
8.6

Mobile Capabilities

GoodData
6.4
Looker
6.3
Responsive Design for Web Access
GoodData
7.6
Looker
7.6
Dedicated iOS Application
GoodData
4.5
Looker
5.0
Dashboard / Report / Visualization Interactivity on Mobile
GoodData
7.2
Looker
7.5
Dedicated Android Application
GoodData
Looker
5.0

Pros

  • Good mechanisms for relating data.
  • Multiple different chart types.
  • Scheduled dashboard email exports for other recipients.
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  • Automation of reports.
  • Easy drag and drop interface for most functionalities.
  • Great variety of reporting options.
  • Works well with large data in terms of performance.
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Cons

  • Dynamic/self-updating charts embed would be useful.
  • Public access URL to dashboards for sharing.
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  • Setting up looker is quite tedious.
  • It takes a considerable amount of time to get handy with the features on Looker .
  • Need to configure database separately every time you want to connect a new database.
No photo available

Likelihood to Renew

GoodData8.1
Based on 14 answers
GoodData is a great partner of Zendesk and I will continue to use both for as long as I can see into the future :)
No photo available
Looker9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
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Usability

GoodData9.0
Based on 1 answer
Each graph/report is defined on the dashboard, which makes it easier to understand what you're analyzing. Another simple example - we changed the standard metric of Region by User to our Region by Account in less than 10 minutes
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

GoodData7.0
Based on 1 answer
We are approximately one month since go-live. There has been one short outage.
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Performance

GoodData8.0
Based on 1 answer
Performance on refreshing metrics works well.
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Support

GoodData8.7
Based on 2 answers
During the one outage we were clearly communicated to that there was an issue, and that support was working to resolve it. The issue was resolved within an hour.
Rob Gottschalk profile photo
Looker10.0
Based on 1 answer
I can get responses to questions in minutes through their in-app chat feature. They have provided 6 months of LookML training to our analytics team, with weekly calls. They also provided in-office business user training for our entire organization
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In-Person Training

GoodData9.0
Based on 1 answer
Petr was a rock star - patient, knowledgeable, clear and easy to work with.
Mark Brennan profile photo
No score
No answers yet
No answers on this topic

Online Training

GoodData8.0
Based on 1 answer
GoodData implementation team was professional and courteous
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Implementation

GoodData9.0
Based on 2 answers
Thorough, professional and on time.
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Alternatives Considered

Birst AnalyticsCloud 9PivotLinkQlikView
Mark Brennan profile photo
RJMetrics - Looker is clearly better than RJMetrics. RJMetrics was getting the connector ready for Mixpanel and they were working on one for Facebook. But we had too many issues with it. The data had to be taken from MySQL and ported into their data warehouse and it took hours to do that. The customer services turn around time wasn't great either.
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Return on Investment

  • The promise of next-generation BI tools it to be able to synthesize many different data sets quickly and without the traditional weight of the more legacy systems. GoodData shows this capability and is well worth the investment you make as business decisions become data-informed and driven.
  • Even with implementation and professional services - there are virtually no other solutions in the marketplace with the speed, power, stability and business utility of GoodData. Provided you clearly understand that this is not a lightweight tool - you will be satisfied.
  • In a prior role, the powered-by solution allowed us to deliver dashboards and reporting to our customers in a few short months, solving a business challenge that had stymied our development team for several years.
Joshua Lipton profile photo
No answers on this topic

Pricing Details

GoodData

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
based on implementation*
1.  subscription based on data volume
Additional Pricing Details
Pricing is available upon request based on implementation and data volume.

Looker

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details