What users are saying about

GoodData

48 Ratings

Looker

Top Rated
85 Ratings

GoodData

48 Ratings
Score 7.9 out of 101

Looker

Top Rated
85 Ratings
Score 8.1 out of 101

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Likelihood to Recommend

GoodData

GoodData is appropriate for any organizations struggling with bridging gaps between multiple disparate data sources. Using GoodData provides those organizations all the tools necessary to build value added insights for both internal and external customers. It would be less appropriate for those wanting to build highly customizable reports features as there's not a lot of freedom in design.
No photo available

Looker

Depending on organization size and the amount of data that you collect, that will strongly determine if this is appropriate for you. For less complex scenarios, I may suggest Excel/Google Sheets because you're probably already familiar with the tools. I only suggest it if you have more basic things to analyze.
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Feature Rating Comparison

BI Standard Reporting

GoodData
8.1
Looker
7.9
Pixel Perfect reports
GoodData
7.6
Looker
7.0
Customizable dashboards
GoodData
8.8
Looker
8.6
Report Formatting Templates
GoodData
7.9
Looker
8.2

Ad-hoc Reporting

GoodData
7.9
Looker
7.6
Drill-down analysis
GoodData
8.8
Looker
8.1
Formatting capabilities
GoodData
7.7
Looker
7.2
Integration with R or other statistical packages
GoodData
6.8
Looker
6.4
Report sharing and collaboration
GoodData
8.1
Looker
8.7

Report Output and Scheduling

GoodData
8.4
Looker
8.0
Publish to Web
GoodData
7.6
Looker
8.1
Publish to PDF
GoodData
8.8
Looker
8.0
Report Versioning
GoodData
8.3
Looker
7.3
Report Delivery Scheduling
GoodData
8.9
Looker
8.5

Data Discovery and Visualization

GoodData
7.7
Looker
6.8
Pre-built visualization formats (heatmaps, scatter plots etc.)
GoodData
8.8
Looker
8.0
Location Analytics / Geographic Visualization
GoodData
6.4
Looker
7.8
Predictive Analytics
GoodData
8.0
Looker
4.6

Access Control and Security

GoodData
7.8
Looker
8.8
Multi-User Support (named login)
GoodData
8.2
Looker
9.4
Role-Based Security Model
GoodData
8.0
Looker
8.3
Multiple Access Permission Levels (Create, Read, Delete)
GoodData
7.3
Looker
8.8

Mobile Capabilities

GoodData
6.4
Looker
6.4
Responsive Design for Web Access
GoodData
7.6
Looker
7.8
Dedicated iOS Application
GoodData
4.5
Looker
5.0
Dashboard / Report / Visualization Interactivity on Mobile
GoodData
7.1
Looker
7.8
Dedicated Android Application
GoodData
Looker
5.0

Pros

  • Provides easy linking of disparate data sources that typically would be very difficult to analyze in any meaningful way.
  • Ease of design. You don't have to have extensive knowledge of the product to be able to design attractive and powerful reports, dashboards, etc.
  • Easy to integrate into custom applications. Whether it be i-framing or white label, GoodData provides an easy solution for integrating dashboards into your applications.
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  • Incredibly advanced analytics tool that is even more capable if you learn how to use LookML which is Looker's custom programming language.
  • Quick access to the raw data that is being visualized allows you to spot check for data integrity.
  • My usage with Looker is limited because of our integration but, having seen their updates over time, the integrations with Slack, Salesforce, and other tools appear to greatly improve organizations' workflows.
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Cons

  • Limited customization options for report/dashboards design. You are kind of locked in to their chart color options, placement of certain element (i.e. chart legend), etc.
  • No intuitive way to handle fiscal year calendars. A custom solution needs to be built in order to handle variable fiscal calendars.
  • Learning MAQL programming language is necessary to be able to use the product meaningfully.
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  • Setting up looker is quite tedious.
  • It takes a considerable amount of time to get handy with the features on Looker .
  • Need to configure database separately every time you want to connect a new database.
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Likelihood to Renew

GoodData8.1
Based on 14 answers
GoodData is a great partner of Zendesk and I will continue to use both for as long as I can see into the future :)
No photo available
Looker9.0
Based on 4 answers
We've been very happy with Looker so far, and all teams in the organization are starting to see its value, and use it on a frequent basis. It has quickly become our accessible "source of truth" for all data/metrics.
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Usability

GoodData9.0
Based on 1 answer
Each graph/report is defined on the dashboard, which makes it easier to understand what you're analyzing. Another simple example - we changed the standard metric of Region by User to our Region by Account in less than 10 minutes
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Reliability and Availability

GoodData7.0
Based on 1 answer
We are approximately one month since go-live. There has been one short outage.
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Performance

GoodData8.0
Based on 1 answer
Performance on refreshing metrics works well.
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Support

GoodData8.7
Based on 2 answers
During the one outage we were clearly communicated to that there was an issue, and that support was working to resolve it. The issue was resolved within an hour.
Rob Gottschalk profile photo
Looker10.0
Based on 1 answer
I can get responses to questions in minutes through their in-app chat feature. They have provided 6 months of LookML training to our analytics team, with weekly calls. They also provided in-office business user training for our entire organization
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In-Person Training

GoodData9.0
Based on 1 answer
Petr was a rock star - patient, knowledgeable, clear and easy to work with.
Mark Brennan profile photo
No score
No answers yet
No answers on this topic

Online Training

GoodData8.0
Based on 1 answer
GoodData implementation team was professional and courteous
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Implementation

GoodData9.0
Based on 2 answers
Thorough, professional and on time.
Rob Gottschalk profile photo
No score
No answers yet
No answers on this topic

Breadth of Deployment

Everyone uses GoodData on my team and in our company as we support our customers to use it as well
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All product related departments use Looker (strategy, operations, marketing and content), that is, at about 8 users.
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Alternatives Considered

Birst, which had comparable functionality. We chose GoodData based on ease-of-use and price.
Rob Gottschalk profile photo
RJMetrics - Looker is clearly better than RJMetrics. RJMetrics was getting the connector ready for Mixpanel and they were working on one for Facebook. But we had too many issues with it. The data had to be taken from MySQL and ported into their data warehouse and it took hours to do that. The customer services turn around time wasn't great either.
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Collaboration and Sharing

GoodData8.0
Based on 12 answers
GoodData provides easy button click functionality to determine if reports, metrics, etc., are available to just developers, just stakeholders, organization-wide, or any other setup. It is easy to set up schedules to ensure data is up to date and ensure users are always getting the most real-time data possible. It is also easy to pass data across teams, set up report schedules and delivery.
No photo available
Looker9.0
Based on 36 answers
Looker has a good range of roles and users that you can define and assign. The sharing capabilities in Looker are quite good as well.
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Data Integration

GoodData8.4
Based on 12 answers
Prior to using GoodData, the data we could truly analyze and report on was limited to our own internal databases. Using GoodData allowed us to tap into many other data sources our clients use and integrate them seamlessly into our application (including social media, marketing, and other valuable areas where the analytics were important to our customers).
No photo available
Looker8.3
Based on 36 answers
Looker isn't designed for merging data from separate data sources, unless it's already living in the same database. However, the software connects well to the many different database technologies out there, with a lack of support for APIs (Salesforce, Google products like Analytics/AdWords, etc.), which is crucial for digital companies especially in marketing and today's API economy. Real-time requirements are definitely possible.
Christian Lubasch profile photo

Return on Investment

  • There is no real ROI on BI solution. Sadly.
Vojta Roček profile photo
No answers on this topic

Pricing Details

GoodData

General
Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
based on implementation*
1.  subscription based on data volume
Additional Pricing Details
Pricing is available upon request based on implementation and data volume.

Looker

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Additional Pricing Details