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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Chrome

    Score9 out of 10
    N/AGoogle Chrome is a web browser with features like password saving, synced settings across devices, dark mode, and the ability to keep accounts separate using different profiles. For enterprises, Chrome has built-in and added browser controls to protect your business for external and internal threats.

    $0

    Zoho Assist

    Score8.4 out of 10
    N/AZoho Assist from Zoho Corporation is a remote administration tool for SMBs and outsourced IT.

    $12

    per technician/per month

    Pricing
    Google ChromeZoho Assist
    Editions & Modules
    No answers on this topic
    Remote Support - Standard
    $12
    per technician/per month
    Unattended Access - Standard
    $12
    25 unattended computers/per month
    Remote Support - Professional
    $18
    per technician/per month
    Unattended Access - Professional
    $18
    25 unattended computers/per month
    Remote Support - Enterprise
    $28
    per technician/per month
    Offerings
    Pricing Offerings
    Google ChromeZoho Assist
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeOptional
    Additional Details——
    More Pricing Information
    Features
    Google ChromeZoho Assist
    Remote Administration
    Comparison of Remote Administration features of Google Chrome and Zoho Assist
    Feature
    Google Chrome
    -
    Ratings
    Zoho Assist
    8.0
    24 Ratings
    1% above category average
    Screen sharing00 Ratings8.822 Ratings
    File transfer00 Ratings8.123 Ratings
    Instant message00 Ratings8.322 Ratings
    Secure remote access with Smart Card authentication00 Ratings10.02 Ratings
    Access to sleeping/powered-off computers00 Ratings7.620 Ratings
    Over-the-Internet remote session00 Ratings8.823 Ratings
    Initiate remote control from mobile00 Ratings7.414 Ratings
    Remote management of servers & workstations00 Ratings9.019 Ratings
    Remote Active Directory® management00 Ratings4.43 Ratings
    Centralized management dashboard00 Ratings8.418 Ratings
    Session record00 Ratings8.515 Ratings
    Annotations00 Ratings7.613 Ratings
    Monitoring and Alerts00 Ratings7.14 Ratings
    Multi-platform remote control00 Ratings8.616 Ratings
    Best Alternatives
    Google ChromeZoho Assist
    Small Businesses
    No answers on this topic
    N-able Take Control
    Score7.2 out of 10
    Medium-sized Companies
    No answers on this topic
    Remote Desktop Manager
    Score9.6 out of 10
    Enterprises
    No answers on this topic
    BeyondTrust Privileged Remote Access
    Score9.1 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google ChromeZoho Assist
    Likelihood to Recommend
    9.3
    (15 ratings)
    8.7
    (24 ratings)
    Usability
    9.2
    (14 ratings)
    8.7
    (14 ratings)
    Support Rating
    -
    (0 ratings)
    9.0
    (6 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (1 ratings)
    User Testimonials
    Google ChromeZoho Assist
    Likelihood to Recommend
    Google
    Chrome is super well-suited to people who use Android phones, have limited experience with internet browsers, are intimidated by new technology, and are other language learners or tech learners. Chrome is less well-suited to people who are highly experienced and have strong opinions about their browsers, and to those with greater integration with Apple or other non-Google systems.
    Incentivized
    Read full review
    Zoho
    If you have many remote users in challenging-to-access locations and they use multiple platforms (Windows, Mac, Linux), Zoho Assist is the solution. If you have a limited budget, you'll like Zoho Assist pricing. If you have a large team of IT technicians, you'll appreciate Zoho Assist's concurrent usage licensing.
    Incentivized
    Read full review
    Pros
    Google
    • Security: Google Chrome is constantly updated to resolve any interoperability and or security issues.
    • Full App Integration: Apps and services can be quickly and easily pushed out to all users. Uniformity across Chrome ensures a repeatable user experience.
    • Portability and consistent environment: By hosting all services and apps remotely, users can have access to their information and communication from almost any device that has internet connectivity.
    Incentivized
    Read full review
    Zoho
    • One user's computer screen is black, no task bar and start button, after system crush, Unattended Access help me remote control it and use tools under quick Launch to change system settings and created new account for the user, so she can work few hours later.
    • One user computer need help vpn setup but it is not on Unattended Access list, so I create a temporarily Remote Support session, send the link to him by WhatsApp, after he download and install agent, I can connect and remote control it.
    • Sometimes user computer has randomly happening issue, I will connect it by Zoho Assist, record the remote screen, then will catch the issue and know it's triggered
    • sometimes I use video chat as a meeting tool with users
    • The file transfer by web client is useful for me, most of time is to upload files into user computer when it is not able to access our network drive
    Incentivized
    Read full review
    Cons
    Google
    • Alerting when bookmark links are broken
    • Better themes; there's great groundwork, but horribly barren and lack of quality options
    • Better tracking/security transparency with its users
    • Alert when cache slowing down performance, and quick navigation to clear this for the less tech-savvy.
    • Allowing file name edits within the quick-access download dropdown, without having to have this fully on or off, or having to navigate outside of Google Chrome
    • Embedded suggestion for quick-access extensions on homepage (with option to remove suggestions easily), for ad-blocking, accessibility, etc.
    Incentivized
    Read full review
    Zoho
    • Instructions to the tech and the person receiving support could be more clear.
    • Providing mobile support is still a bit clunky. Interacting with the user's device on the other end is not totally functional.
    • It would be nice to have a PC app to use instead of accessing via the browser.
    Incentivized
    Read full review
    Usability
    Google
    As mentioned earlier, it is a worldwide standard. It matches both the Platforms - Windows and iOS. Pages load quickly, and the website's presentation is impeccable. It needs to seamlessly integrate Google Gemini into Google Chrome. Overall, I will give 10/10 to the designer of Google Chrome.
    Incentivized
    Read full review
    Zoho
    Zoho Assist has proven to be a highly effective and reliable tool that I use on a daily basis. While the "wake up" feature occasionally fails to respond, this seems more likely due to network connectivity issues rather than a flaw in Zoho Assist itself. On rare occasions, the unattended access installation doesn't appear on the administrator's dashboard, which could potentially be caused by firewall restrictions rather than a problem with the software. Aside from these minor and infrequent issues, the platform has consistently performed well and has become an essential part of my workflow.
    Incentivized
    Read full review
    Support Rating
    Google
    No answers on this topic
    Zoho
    Support is terrible. Quick to initially respond with the boilerplate "The information provided by you should be sufficient for my development team to analyse this further. I shall also write back to you as soon as I get an update from them on this
    regard." And then you will hear nothing more from them. Chase further and you'll get stock responses such as "Our development team are still looking into this," etc.
    Read full review
    Implementation Rating
    Google
    No answers on this topic
    Zoho
    Make it easier to deploy mulitple agents for different departments.
    Incentivized
    Read full review
    Alternatives Considered
    Google
    Only Firefox comes close. Google Chrome is leaps and bounds above anything Microsoft has ever done in the browser space. Microsoft has lagged behind with Edge for years and continues to supply a subpar browsing experience. Google Chrome has the speed and the features to make it the best in the industry and it continues to go above and beyond where others do not keep up. With Gemini AI added, this will only continue to get better.
    Incentivized
    Read full review
    Zoho
    The value for Zoho Assist and the functionality is superior to what is now known as LogMeIn Resolve. I knew it before as Goto Assist. My decision to try out and ultimately purchase Zoho Assist has been a great one for my business. I am glad I heard about Zoho Assist and will continue using them for years to come.
    Incentivized
    Read full review
    Return on Investment
    Google
    • Because Google Chrome is a tool that has it all our people dont have to switch in browser they can use only Google Chrome what saves time
    • Because of the single use of Google Chrome our Servicedesk has to just know one application and we get half the tickets if you got 2 standard browsers.
    • Because Google Chrome is owned by Google it automaticly is very secure what retuns means Google Chrome has a good security. Which lead to lower security incidents
    Incentivized
    Read full review
    Zoho
    • Zoho Assist helped in managing our files and records even if ours is not an Enterprise version.
    • Connectivity is maintained despite having faced some latency issues, thus allowing us to save more time and money.
    • Low maintenance costs, since Zoho Assist is cloud-based
    Incentivized
    Read full review
    ScreenShots

    Zoho Assist Screenshots

    Screenshot of On-demand Remote SupportScreenshot of Browser-based Remote SupportScreenshot of Unattended Access to remote computersScreenshot of Detailed Analytics