TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Google Drive

    Score8.7 out of 10
    N/AGoogle Drive is a cloud file storage, synchronization, and collaboration platform and service, that features Google Docs, Sheets, and Slides for document editing and presentation.

    $6

    per month

    Guru

    Score8.9 out of 10
    N/AGuru is a knowledge platform designed to serve as what the vendor describes as an AI source of truth for enterprises. It connects information from tools like Slack, Teams, Google Workspace, Salesforce, and other systems into one governed, permission-aware knowledge layer. Guru delivers cited AI answers, chat, and research directly within existing workflows, to enable employees and AI assistants to access verified knowledge securely and efficiently. The platform combines…

    $25

    per month per user

    Pricing
    Google DriveGuru
    Editions & Modules
    Basic
    $6.00
    per month
    Business
    $12.00
    per month
    Enterprise
    Contact Vendor for Quote
    per month
    Team
    $25
    per month per user
    AI Source of Truth Platform
    Custom
    Offerings
    Pricing Offerings
    Google DriveGuru
    Free Trial
    YesYes
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeOptional
    Additional DetailsDiscounts are available for students, educators, and non profit organizations.Guru provides a tailored platform and expertise package based on an organization’s scale, knowledge complexity, and AI maturity. Each engagement includes the full AI Source of Truth platform along with implementation guidance, knowledge architecture design, and ongoing optimization. Pricing is customized to ensure the right fit for enterprise systems, governance requirements, and AI initiatives. Best suited for mid-market and enterprise organizations.
    More Pricing Information
    Community Pulse
    Google DriveGuru
    Considered Both Products
    Google
    No answer on this topic
    Guru Technologies
    Chose Guru
    Google Drive and Guru are very similar because you can have a lot of information in one same place and we currently use both but for different things. We use Guru for informative purposes only and Google Drive for more interactive experiences such as creating and editing a …
    Incentivized
    Chose Guru
    Guru is a simple yet powerful tool that is easy to adopt for new users. It’s easier to organize articles and keep them updated vs an alternative like Google Drive. Their mobile app is good for quick reference on the go, and it’s easy to share internal article with the team in Sl…
    Incentivized
    Chose Guru
    Before Guru, we were using Google Drive. We moved away from that because people couldn't find specific information. The search function has made it easier. I do wish there was a feature where it shows the most popular searched tabs within the organization to allow for a quick …
    Incentivized
    Chose Guru
    Guru is easier to update. Employees prefer reviewing shorter, more focused Guru cards over reading an entire Google doc for the relevant information. Google Drive has far better search capabilities, but is not as fast as Guru. Our sales department especially appreciates our …
    Incentivized
    Chose Guru
    Guru was easier to organize and search compared to these other tools since it was built specifically for our use case. Since most of our work product and information lives within Google Drive, we considered this first, but it doesn't integrate well with other software and is …
    Incentivized
    Chose Guru
    Google Drive is an excellent tool for database and large file sharing but very clunky when needed for quick-hits or answers. Guru had come in and knocked it out of the park. Guru has given us the ability to utilize both successfully throughout multiple teams.
    Incentivized
    Chose Guru
    Honestly, Google Drive does not stack up against GURU, but it is what we were previously using to organize internal knowledge. If your organization is at 50+ people, you need an actual tool to help organize internal knowledge. Everyone will be thankful that its not just a …
    Incentivized
    Chose Guru
    Other companies I have worked with use Google Docs. Google Docs is a little more difficult to use and doesn't offer as many options. Guru can also link to many major platforms so you can have the best of both worlds.
    Incentivized
    Chose Guru
    Guru is a vastly superior product for centralizing company knowledge, and in many ways, we feel that there is "more gas in the tank" with the tool (AI search, etc) and ways that we have yet to unlock all of its potential fully. This is primarily a resourcing issue on our side, …
    Incentivized
    Chose Guru
    There is no option for 'none'. I have not used anything like Guru before and that's why we love it so much. It truly filled a hole on our team and we will not be switching anytime soon.
    Incentivized
    Chose Guru
    Guru is a much better tool than what we were using before mainly because it allows for card health and verification intervals. IE, you can set a card to expire and need a review every 3 months, 6 months, a year, or on a particular date. This means we no longer need to …
    Incentivized
    Chose Guru
    After reviewing and using Guru for months now, I can say that Guru has everything that you need unlike having separate platforms and switching to each one whenever you feel the need of use, you can just use Guru. It's like an all-in-one package for knowledge-base and …
    Incentivized
    Chose Guru
    Guru looks better and integrates into your browser.
    Incentivized
    Chose Guru
    Guru is great for a support based ticket teams to manage their knowledge base vs. Confluence that are less interactive
    Incentivized
    Chose Guru
    I have used Google Drive in the past. Guru has a better look to what I am searching.
    Incentivized
    Chose Guru
    better easier to use
    Incentivized
    Chose Guru
    We spent months searching for the right KMS for Noom. Guru was clearly the best on the market!
    Incentivized
    Key User Insights
    Would buy again
    99%
    Would buy again
    120 Answers
    98%
    Would buy again
    316 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    114 Answers
    100%
    Delivers good value for the price
    235 Answers
    Happy with the feature set
    97%
    Happy with the feature set
    117 Answers
    98%
    Happy with the feature set
    315 Answers
    Lived up to sales and marketing promises
    95%
    Lived up to sales and marketing promises
    81 Answers
    99%
    Lived up to sales and marketing promises
    171 Answers
    Implementation went as expected
    99%
    Implementation went as expected
    93 Answers
    98%
    Implementation went as expected
    191 Answers
    Features
    Google DriveGuru
    File Sharing & Management
    Comparison of File Sharing & Management features of Google Drive and Guru
    Feature
    Google Drive
    8.4
    221 Ratings
    0% above category average
    Guru
    -
    Ratings
    Versioning8.7195 Ratings00 Ratings
    Video files7.8190 Ratings00 Ratings
    Audio files8.3184 Ratings00 Ratings
    Document collaboration9.0218 Ratings00 Ratings
    Access control8.0216 Ratings00 Ratings
    File search8.1220 Ratings00 Ratings
    Device sync8.9205 Ratings00 Ratings
    Cloud Storage Security & Administration
    Comparison of Cloud Storage Security & Administration features of Google Drive and Guru
    Feature
    Google Drive
    8.6
    215 Ratings
    1% below category average
    Guru
    -
    Ratings
    User and role management9.0202 Ratings00 Ratings
    File organization8.0213 Ratings00 Ratings
    Device management8.799 Ratings00 Ratings
    Cloud Storage Platform
    Comparison of Cloud Storage Platform features of Google Drive and Guru
    Feature
    Google Drive
    8.9
    214 Ratings
    3% above category average
    Guru
    -
    Ratings
    Performance9.2212 Ratings00 Ratings
    Reliability9.0214 Ratings00 Ratings
    Storage Reports8.587 Ratings00 Ratings
    Best Alternatives
    Google DriveGuru
    Small Businesses
    IDrive Online Backup and Object Storage e2
    Score9.1 out of 10
    Slite
    Score5.7 out of 10
    Medium-sized Companies
    Apple iCloud
    Score8.4 out of 10
    Bloomfire
    Score8.4 out of 10
    Enterprises
    ownCloud
    Score9.2 out of 10
    Bloomfire
    Score8.4 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Google DriveGuru
    Likelihood to Recommend
    8.5
    (224 ratings)
    9.0
    (327 ratings)
    Likelihood to Renew
    10.0
    (6 ratings)
    9.1
    (16 ratings)
    Usability
    8.8
    (54 ratings)
    8.1
    (140 ratings)
    Availability
    10.0
    (1 ratings)
    9.1
    (5 ratings)
    Performance
    9.0
    (7 ratings)
    8.2
    (6 ratings)
    Support Rating
    1.0
    (49 ratings)
    10.0
    (31 ratings)
    In-Person Training
    9.0
    (1 ratings)
    8.2
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.0
    (4 ratings)
    Implementation Rating
    8.0
    (3 ratings)
    8.4
    (8 ratings)
    Configurability
    6.0
    (1 ratings)
    6.5
    (5 ratings)
    Contract Terms and Pricing Model
    -
    (0 ratings)
    9.0
    (2 ratings)
    Ease of integration
    5.0
    (1 ratings)
    8.8
    (3 ratings)
    Product Scalability
    10.0
    (1 ratings)
    8.2
    (5 ratings)
    Professional Services
    -
    (0 ratings)
    9.1
    (1 ratings)
    Vendor post-sale
    -
    (0 ratings)
    9.0
    (6 ratings)
    Vendor pre-sale
    -
    (0 ratings)
    9.1
    (6 ratings)
    User Testimonials
    Google DriveGuru
    Likelihood to Recommend
    Google
    It is possible to share files and folders with up to 200 email addresses, as well as with persons outside the company.Use the drop-down arrow to select who may see, comment on, or change the file or folder before sending out an invitation.I am very much impressed with this feature
    Read full review
    Guru Technologies
    I think Guru is well-suited to organizations with subject matter experts committed to maintaining documentation. Guru cannot be managed by a single admin. It's essential that the SMEs are on board and are expected to participate in Guru as part of their role responsibilities. I'm not sure how well Guru would work for larger organizations with more information to house. I've only ever used Guru in SMBs with about 250 employees. It works well for that size.
    Incentivized
    Read full review
    Pros
    Google
    • Any user with access can store a file using different platforms like Android, IOS, Windows, or Ubuntu (Desktop version)
    • You can share files with any number of different users with different access rights or you can even keep it public by providing the access link and assign different rights for public access
    • You can open Excel/Word files using google software Sheets/Docs in the browser environment without having to install software like Microsoft Office etc on your Windows OS
    Incentivized
    Read full review
    Guru Technologies
    • Easy to learn. Anyone can make cards and use the AI to make them professional.
    • Answer questions about my business, essentially a wiki for everything we do.
    • The research mode is amazing. Full reports on various types of information including some rather complex topics. Complete with citations of where the information came from.
    • Admins can manage a hierarchy to keep information secure and available to the correct people.
    Read full review
    Cons
    Google
    • Having a little bit more control and clarity over what is shared and how it is shared would be a useful improvement.
    • Could be more robust and flexible as far as assigning restrictions.
    • Google Sheets could be enhanced because Excel really is not there yet as a product with equal capabilities as there are still quite a few limitations to the functionality.
    Incentivized
    Read full review
    Guru Technologies
    • Lack of in-app advanced/granular usage and validation analytics.
    • Unreliability of Google Chrome extension.
    • Left navigation is not intuitive nor descriptive--I hunt and peck.
    • The search field is limited to keywords, so I sometimes have to "trick" it by including extra words in the title of a card.
    Incentivized
    Read full review
    Likelihood to Renew
    Google
    It's perfect for me. It keeps things saved and is easy to remove items if needed. Also, I very much enjoy the formatting options. Along with the integrations it has for SSO. Overall, this is the most user friendly system I have ever come across.
    Read full review
    Guru Technologies
    I rated Guru a 9 out of 10 for renewal likelihood because it has significantly enhanced our processes and customer satisfaction in the automotive rental company. Guru’s user-friendly interface and organized knowledge base make it easy to access and update essential information, which is crucial for maintaining high operational standards. The tool’s integration with other platforms, like the Guru Chrome extension, streamlines our workflow, increasing efficiency and productivity. One of the standout features is the ability to favorite cards, allowing quick access to frequently used information, which saves time and ensures accuracy in customer interactions. Additionally, Guru’s analytics feature helps us identify which resources need updating, ensuring our knowledge base remains relevant and effective. The only reason it’s not a perfect 10 is occasional slow performance and occasional inaccuracies in search results. However, these minor issues do not overshadow the overall benefits Guru provides. Its consistent updates and reminders further enhance our ability to deliver excellent customer support, making it an indispensable tool for our team.
    Incentivized
    Read full review
    Usability
    Google
    It's easy enough to use for computer users of all ages and skill levels. I am an advanced user, and I think the hardest part might be showing someone how to download and set up the app on their device if they weren't too familiar with computers, but overall it is very easy to understand.
    Incentivized
    Read full review
    Guru Technologies
    While using the GURU card, the level of response I get is quality. The rate at which my responses and prompts through the search or chat is fast, responsive, and high-quality. I can easily see when the cards were modified, who modified them, and the new information available on the GURU.
    Incentivized
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    Reliability and Availability
    Google
    Always available
    Incentivized
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    Guru Technologies
    Highly reliable day‑to‑dayGuru is consistently available when I need it. The platform loads quickly, search works reliably, and I rarely experience downtime or slow performance. It’s dependable enough that teams can trust it as a daily source of truth. Minimal unplanned outages or errors. In my experience, unplanned outages or errors are extremely rare. Even during high‑usage periods or heavy workflows, Guru remains stable and responsive.
    Incentivized
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    Performance
    Google
    The documents load fairly quickly and also update in real time, especially given the fact that multiple people can be using it at once. The "Offline" feature works great to allow the user to make edits and access the document without access to the internet, and then sync changes later once they're back.
    Incentivized
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    Guru Technologies
    Pages load quickly and consistently. Guru’s interface is lightweight, so cards, boards, and search results load fast with very little lag. Even when navigating between collections or opening larger cards, performance stays smooth and reliable. Integrations perform well without slowing systems down. Using Guru through the browser extension or Slack integration doesn’t noticeably impact performance. Cards surface quickly, and interacting with the integrations feels just as smooth as using Guru directly.
    Incentivized
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    Support Rating
    Google
    It takes a few days for customer support to get back to you. Although, I have not had to use support too often. Once you get an email back, they are very thorough and work hard to fix the problem quickly. It is a really great resource and a great way to get the help you need if you're stuck. A phone call also works quickly but you have to call during specific times.
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    Guru Technologies
    The support has been wonderful - probably one of the best things about Guru. We have a Slack channel where we can reach out and interact with our Guru CSM, and she is extremely responsive. Even if the solution isn't always easy, she provides all the necessary steps and options clearly.
    Incentivized
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    In-Person Training
    Google
    The effective google workspace using training that my organization received and was conducted by me (as a team lead of the ICT team) was mind-blowing and as a result, our staff is performing well in terms of using the application for their daily jobs than before. Now, in my institution, all teachers and all the administrative personnel are very much interested in cloud storage facilities, in previous my institution was afraid of losing all important documents in the cloud storage. But, after having received the training they are now realized that if anyone has only one google account then he or she can use 15GB of cloud storage freely and they are now happy because now it is not necessary for anyone to carry the traditional pen drive.
    Incentivized
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    Guru Technologies
    I would rate the in-person training for Guru a solid 9 out of 10. The session was incredibly valuable as it provided comprehensive insights into using Guru effectively. I learned a lot about the tool's functionalities, which significantly enhanced my proficiency and confidence in utilizing Guru for my daily tasks. The training was engaging, informative, and tailored well to ensure I could apply what I learned immediately. Overall, it was a highly productive and beneficial learning experience.
    Incentivized
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    Online Training
    Google
    No answers on this topic
    Guru Technologies
    The online, on-demand training available was very good. I do wish we had done live online training as an org so that everyone had the same opportunity to learn the value and best practices. I completed the online, on-demand trainings personally, then turned around and taught the org, but I wish I had let the Guru experts do the heavy lifting for me!
    Incentivized
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    Implementation Rating
    Google
    It's an extremely easy software to implement, once you sign up for a google account you automatically have access to google drive with a set amount of storage space. The business or Google Suite accounts have more storage space than a regular free account, but setting up and accessing google drive is very easy in both cases
    Read full review
    Guru Technologies
    You will need a very strong team of guru champions in order to get EVERYONE and EVERYTHING on Guru, it takes some craziness and over talking about guru everywhere to get people to be exicted, contribute and use. If you are starting any kind of buisness and you need KB, just go for guru as fast as you can because when you will grow you will thank yourself.
    Incentivized
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    Alternatives Considered
    Google
    In short, Google Drive is better for independent users who store a normal amount of stuff. OneDrive makes more sense for businesses and teams that are doing heavy-duty storage or large-scale syncing. Realistically, though, most users will fall somewhere in between the two, where either platform would meet their needs.
    Read full review
    Guru Technologies
    Compared with the vendors that we initially evaluate the AI functionality of, Guru makes the difference and also the interface capabilities, making it user-friendly, being able to build it up in a professionally way. there are no limitations on the customization of the interface, which supports multiple use cases at once and can apply to different teams that have different needs
    Incentivized
    Read full review
    Contract Terms and Pricing Model
    Google
    No answers on this topic
    Guru Technologies
    Guru is somewhat expensive compared to what our org is typically willing to spend on software solutions. Additionally, there is a price difference per seat when paid monthly versus annually, which was a big downside for us as my company didn't want to commit to an annual cost.
    Incentivized
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    Scalability
    Google
    I have always been able to access
    Incentivized
    Read full review
    Guru Technologies
    Easily deployable across multiple teams and departmentsGuru is designed to scale horizontally across an organization. As teams grow, it’s simple to create new Collections, Boards, and permission sets without disrupting existing structures. This allows each department to manage its own knowledge while still contributing to a unified source of truth
    Incentivized
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    Return on Investment
    Google
    • It has given our operation remote capabilities
    • Easier to access and understand client's need through collaborative enviroment
    • availability to digital resources fast and easy
    • saved our operation hundreds of dollars in physical storage (both investment and maintenance)
    • our operation became easier for new staff to get onboard: small learning curve to use it
    Read full review
    Guru Technologies
    • Guru allows our team to quickly reference available learning/knowledge materials with our clients on a daily basis and provide better support at every outreach
    • With that said, spreading those same resources across two major global teams in the USA and Germany can lead to some inconsistencies. The i-frame process is not very intuitive for this scenario and our team treats policy/procedural differences as separate card or article entities.
    • Guru allowed our organization to pioneer and establish a dedicated knowledge team component, of subject matter experts who work in tangent with existing resources, create new ones, and vet collective knowledge.
    Incentivized
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    ScreenShots

    Google Drive Screenshots

    Screenshot of Google Drive PriorityScreenshot of Comment on Microsoft Files in Google DriveScreenshot of Shared drives

    Guru Screenshots

    Screenshot of VerificationScreenshot of Slack integrationScreenshot of Trending topics for SlackScreenshot of Browser extensionScreenshot of AnnouncementsScreenshot of Duplicate Detection