What users are saying about
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441 Ratings
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Top Rated
171 Ratings

Google Hangouts (Classic)

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441 Ratings
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Score 8.3 out of 100

Google Voice

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Top Rated
171 Ratings
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Score 8.6 out of 100

Highlights

On the surface, Google Hangouts and Google Voice are quite similar as both applications allow users to make calls using wi-fi and without owning a phone. However, the major difference between the two products lie in Google Hangouts having support for chat and online video conferences, whereas Google Voice does not. However, instead of online chat, Google Voice supports text messaging.

When comparing these two products, consider whether you are looking for a web conferencing tool or a VoIP tool. While Google Hangouts can make outgoing calls, it does not provide users with a phone number to give out to others for incoming calls. Google Voice allows users to not only make calls, but receive them, and provides users with a free phone number to use.

Features

Google Hangouts is a great business tool if used on an individual basis by employees for casual online meetings and chat, as it does not have a business-focused offering. Google’s web conferencing and collaboration tools for business are now under the Google Hangouts Meet and Google Hangouts Chat tools. In addition to hosting online meetings, Google Hangouts is useful for making ad-hoc outgoing calls, so employees can protect their personal numbers.

Google Voice is best if you are solely looking for a VoIP solution as it is strictly an online telephone service. Its key features are providing users with a contact phone number, free call forwarding, and voicemail. Google Voice is best for small business owners and small teams that need a simple and very cost-effective mobile voice solution. It is well-suited for use as a personal business line for travel as it provides a secure way to contact clients and customers without using a personal number.

Limitations

Unlike Google Voice, Google Hangouts does not provide users with phone number for others to contact. This is in part because it supports web conferences in addition to calls, unlike Google Voice. Compared to similar tools that can be used for online meetings, Google Hangouts doesn’t allow for a lot of customization or “host” controls.

While Google Voice supports voice-to-text transcription, users report that it is not always accurate and may not be useful if transcription is a key component of your business operations. Google Voice does not allow for transferring of phone numbers across accounts, so users should be mindful of numbers used across their teams.

Both of these tools are best for individuals or small businesses who don’t need to consistently host online meetings or make phone calls.

Pricing

Both tools are available fully functional for free, which is a huge selling point. You can make unlimited calls with each and as a part of the Google suite, automatically syncs with your Gmail account and contacts.

Google Hangouts users looking to expand its features and capabilities, should look towards Google Hangouts Meet, which has paid plans with broader support.

Google Voice does have paid plans as well which adds support for more users per account. These plans start at $10 and go up to $30. Its paid plans provide users to operate internationally and integrate with telephone equipment and data management tools.

For more details on how to compare these products, check out our post Google Voice vs Google Hangouts.

Provided by the TrustRadius Research TeamPublished on February 3, 2020

Likelihood to Recommend

Google Hangouts (Classic)

Hangouts is a great free option for video conferencing and chat on a budget. That's what makes it so attractive for my volunteer work with the International Institute of Business Analysis (IIBA). I'm not getting charged for anything except for storage, which is really cost-effective. You won't find a better, cost-effective tool than Hangouts. However, it just doesn't have that professional feel that makes me want to bring it to my organization to promote as a solution. Webex pretty much rules that space. But it's really hard to beat otherwise. I think it depends on exactly what you're using it for.
Richard Crane | TrustRadius Reviewer

Google Voice

Google Voice is well suited for a team that would like its employees to text/call one number. When an employee confirms for a shift, or is running late, everyone on my team sees it, but only one person needs to respond. It's very helpful to have that visibility, especially so that everyone on the team knows that texts/calls are being responded to. It can be an issue however when an employee wants to speak to someone directly on the team, and tries calling that number only to get someone else picking up. But usually, we just direct the employee to that specific person's direct phone line, as the Google Voice number is not the phone number associated with the phone.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Cloud PBX

Google Hangouts (Classic)
7.9
Google Voice
7.9
Hosted PBX
Google Hangouts (Classic)
7.5
Google Voice
8.2
Multi-level Interactive Voice Response (IVR)
Google Hangouts (Classic)
8.3
Google Voice
7.1
User templates
Google Hangouts (Classic)
7.5
Google Voice
8.1
Call reports
Google Hangouts (Classic)
7.6
Google Voice
7.8
Directory of employee names
Google Hangouts (Classic)
8.4
Google Voice
8.4

Call Management

Google Hangouts (Classic)
7.7
Google Voice
8.0
Answering rules
Google Hangouts (Classic)
7.8
Google Voice
7.3
Call recording
Google Hangouts (Classic)
7.8
Google Voice
8.0
Call park
Google Hangouts (Classic)
6.6
Google Voice
7.9
Call screening
Google Hangouts (Classic)
8.1
Google Voice
7.9
Message alerts
Google Hangouts (Classic)
8.1
Google Voice
8.7

VoIP system collaboration

Google Hangouts (Classic)
8.9
Google Voice
7.7
Video conferencing
Google Hangouts (Classic)
9.0
Google Voice
7.3
Audio conferencing
Google Hangouts (Classic)
8.9
Google Voice
8.0
Video screen sharing
Google Hangouts (Classic)
8.6
Google Voice
7.3
Instant messaging
Google Hangouts (Classic)
9.1
Google Voice
8.3

Mobile apps

Google Hangouts (Classic)
9.2
Google Voice
8.7
Mobile app for iOS
Google Hangouts (Classic)
9.2
Google Voice
8.9
Mobile app for Android
Google Hangouts (Classic)
9.2
Google Voice
8.5

Pros

Google Hangouts (Classic)

  • One tool, many uses: chat, audio call, video call, interact with Meet or any other Google tool, perfectly integrated.
  • One tool, any platform.
  • Cell phone? No problem.
  • Tablet? No problem.
  • PC? No problem.
  • No matter what OS you're using, you can Hangout.
  • One tool, many people to connect: almost everybody I know has a Google account, or even the other way around, I think I don´t know anybody without a Google account, so they're all a potential Hangouts contacts.
Anonymous | TrustRadius Reviewer

Google Voice

  • Google Voice has been great for setting up additional phone lines and numbers.
  • The voicemail inbox is a great feature and you can see when messages come in online and listen to the messages from your computer.
  • Google Voice allows us to have multiple phone numbers and lines for specific business purposes.
Anonymous | TrustRadius Reviewer

Cons

Google Hangouts (Classic)

  • With many people on a Hangout on a mobile screen I felt that things were harder to track and manage. If people are thoughtful it is easier.
  • I found it difficult to track the chat and the video at the same time. If people were typing into the chat window it wasn't obvious what that conversation was while a Hangout was occurring.
  • Google Meet has taken over some of the space the Hangouts previously has done for us. If you are looking at alternatives it does have some similar features and is a robust product.
Anonymous | TrustRadius Reviewer

Google Voice

  • I think there is room to improve with regards to call forwarding.
  • I wish there were a concise way to know if the call was to your Google Voice number or your personal number before answering the call.
  • when I add a contact to my account on the web it doesn't seem to sync with my phone even though the same email address is logged in.
Ben Caplan | TrustRadius Reviewer

Likelihood to Renew

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.1
Based on 7 answers
It's user friendly, how to use it is self explanatory, they support all their own options while someone like Phone Booth uses a third party. I can cancel Google Voice anytime and I choose how much I spend with Google Voice
Karrie Newton | TrustRadius Reviewer

Usability

Google Hangouts (Classic)

Google Hangouts (Classic) 9.0
Based on 5 answers
It just works. Maybe you can experience very minor flaws or bugs from time to time (not a problem at all). You just need a google account (Gmail) and you're good to go. And best of all: It is free. The cost-benefits ratio is simply perfect, and audio/video quality is excellent as long as you can have a stable internet connection with decent speeds (no less than 2 Mbps, I'd say).
Martín Stricker | TrustRadius Reviewer

Google Voice

Google Voice 8.9
Based on 8 answers
I haven't had problems with dropped calls, bad reception, lost recordings - everything works the way it should. The iOS app is easy to use, and the process is easy to explain to other people. It's also the cheapest way I've found to call internationally - I've used it to interview people from London and Austraila.
Rob Gokee | TrustRadius Reviewer

Support Rating

Google Hangouts (Classic)

Google Hangouts (Classic) 7.8
Based on 34 answers
Google Hangouts works great and does not require a lot of work to troubleshoot. Everything is simple and easy to use. Google provides all of the tools that one requires to utilize Google Hangouts and any information can be found in the built-in help tools. There is also a forum for users to report issues and typically, Google responds well and will try to work out any issues.
Kaleb-John Loo | TrustRadius Reviewer

Google Voice

Google Voice 7.2
Based on 35 answers
I give them a 6/10 because while they are well-intentioned and answer the phone if you have complex technical issues or questions they may not be able to help you. To be fair this may have just been my experience, but IMHO I think google should choose a new company for their tech support or start doing it themselves.
Sam Shearin | TrustRadius Reviewer

Implementation Rating

Google Hangouts (Classic)

No score
No answers yet
No answers on this topic

Google Voice

Google Voice 9.8
Based on 2 answers
It is a pretty seamless program to transfer to, even for people who either have little experience with these programs or people who were stuck on Skype
Reita Silvis | TrustRadius Reviewer

Alternatives Considered

Google Hangouts (Classic)

The closest alternative to Hangouts is Skype. Hangouts is a lot more practical since it allows easier teleconference setup, and is so much easier to use since it's web based and needs no installation. At work, we use HipChat as well since it's well integrated with Jira, but I prefer Hangouts so I can search for any conversation through the email rather than hoping to find history logs somewhere on my computer.
Anonymous | TrustRadius Reviewer

Google Voice

I use Google Voice personally and it works great with my Google account. At work, I have a RingCentral account and while it might have more features, I find it more cumbersome to use. The app isn't as polished. The voicemail transcription is pretty good, but not as smooth. Overall, RingCentral works fine, but I wouldn't choose it given the option.
Anonymous | TrustRadius Reviewer

Return on Investment

Google Hangouts (Classic)

  • If we can get it to work for us it will improve our customer service offerings in an industry that is very visual.
  • It will improve communication with our suppliers and cut down on shipping of samples back and forth.
  • It will save us time.
Vivian Vassar | TrustRadius Reviewer

Google Voice

  • Google Voice has saved us a lot of time in regards to overall productivity.
  • Google Voice allows us to operate at a greater scale than without it.
  • Google voice allows us to track which advertisements are working best.
  • Google Voice allows us to spend less time listening to voicemails.
Justin McClelland | TrustRadius Reviewer

Pricing Details

Google Hangouts (Classic)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Google Voice

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Google Hangouts (Classic)
8.4
Google Voice
8.7

Likelihood to Renew

Google Hangouts (Classic)
Google Voice
9.1

Usability

Google Hangouts (Classic)
9.0
Google Voice
8.9

Support Rating

Google Hangouts (Classic)
7.8
Google Voice
7.2

Implementation Rating

Google Hangouts (Classic)
Google Voice
9.8

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