8x8 Work is a collaboration hub for phone, video, and messaging. It brings secure unified communication and collaboration experiences to every employee.
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GoTo Connect
Score 7.5 out of 10
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GoToConnect, from GoTo, is a cloud-based business phone system with built-in web-based video conferencing solutions. It includes features such as call analytics, call recording, softphone, fax to email, voicemail to email, and desktop integration.
The commercial behavior help us a lot to decide for 8x8, it was fast and the price adjust to our budget. Also the capabilities of 8x8 fits with the company needs and make things easier for our agents in the contact center. 3CX could be a good choice but the comercial contact …
Nextiva was a horrible product. Nothing would ever work. You would configure things in the interface and nothing would change in the operation of the system. 8x8 resolved all these issues. 8x8 allows communication between all our users, and fixed all the call routing issues we …
We also looked at Ring Central and Cisco. We thought there was greater value using 8x8. I also asked other non-profits what they were using, I evaluated them, and chose 8x8.
Mitel from a user standpoint in superior in every single way to 8x8 Work, with the exception of faxing and their mobile app. I cannot speak from an infrastructure side.
I can tell you that there were many 8x8-LIKE solutions that I tried before we decided to strictly go with 8x8 and there is no other service out there that it's comparable to a 8x8 brings to the table
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 …
The customer support is not good on Zoom. They do not know about their product. When we ask something about a Zoom feature, customer support takes time and denied for that feature but those features available in Zoom and we have to find out those features by Google and logs. …
As per my experience 8x8 Work is best software in the industry. 8x8 Work has user friendly interface . It is affordable for all businesses like small to large businesses. I have 8 year experience and never heard that any organisation faces issue due to 8x8 Work. It's deskphone …
In my previous software we are facing lot of issues . Customer support representative service is also not good. We need some customized features 8x8 team can do this if they feasible. 8x8 has negligible down time as compare to other software which is available in the market. …
I don't have anything to say about this. It was researched but never implemented.
We had previously used another system inherited from another office and I'm unable to provide the name except that it was cumbersome, had to get a professional to come to office to install and was …
We used CircleLoop. As mentioned before we switched to 8x8 Work because the other provider did not have possibility of having multiple numbers for one user. And besides 8x8 Work is a more professional tool compared to the other one.
Before using 8x8 Work we evaluated other communication such as zoom and Microsoft Teams, and Rin central. While all of these tools offer video and messaging features, we found 8x8 Work to be more reliable for voice calls and easier for our team to manage. The interface is …
8x8 staff was much more responsive than Ring Central, however Ring Central did not ask for a minimum period of engagement. As both products are quite similar, in retrospect, I would have chosen RingCentral. The delay at the beginning of each call is also slightly better on …
8x8 Work gives me a dedicated phone line unlike RingCentral that gives every call recipient a main number to return my call. Nor can the recipient text back to let me know s/he will call me back later. The combined use of phone and text with multiple recipients simultaneously …
Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for …
Go to is the only VoIP system we have ever tested. Teams is just more widely used and preferred in the business world for meetings and screen sharing, and several of our customers and contacts send us meetings in Teams, so for that reason alone, it is our preferred product. For …
Older telephony technology can be extremely difficult to understand and Admin. I can't say enough about the UI with GoTo as one does not need any IT experience to Administrate this tool.
Some providers are very eager to catch a sale and not help you once you are locked in. I found with GoTo Connect the merchant support team to be very helpful and easy to get a hold of.
Goto Connect is way better than ooma, mainly in customer service. Ooma, however, integrates with my CRM, and I miss that. I need for GTC to integrate with Vertafore's Agency Zoom platform
It is very similar, but with even easier administration which allows administration with a smaller IT Team. One of the main reason we selected GoTo Connect was for its cost and feature packed admin panel.
Almost non comparable. Microsoft nickel and dimes you for licensing that is not overly clear. Any change to the teams phone system can take upwards of 48 hours sometimes leaving clients without a phone system for that time. No dialing through phone trees when on a conference …
Go-To was the more cost-effective option between these. They also had the closest alignment to our goals and what we needed for our company without going overboard. We are happy with our decision and will continue to recommend Go-To.
GoTo Connect is a higher-quality product. It is easy to use and easy to integrate with our other systems. We have been looking into different programs (there are so many) and GoTo Connect has a more professional interface.
You could evaluate Zoom phone or right by eight or RingCentral or Microsoft Teams with full capabilities those are all suitable alternatives. Make sure you understand the monthly service fees, and the cost for the telephones are needed for the service as they do very …
I just find it simpler easier to visualize the screen and nobody has any problem connecting. Unlike Teams which is tricky on mobile devices and many people are accessing the meetings from mobile devices.
With the calls, since it allows taking so many at once, that's great, but I would love it if there were call transcripts because sometimes I have 4 people on the line and can get confused or miss details. It can also be confusing when you put someone on hold and then go back to them. Also, I start talking after I hit the unhold button, but by default, I'm muted, so I have to manually unmute myself for them to hear me.
Go To is a great phone system that has made the transition from our old landline phone system to a VoIP product easy. Our users can customize their speed dial buttons; the dial plans are robust, so we can fully customize anything we need to; and, besides provisioning, setting up a new device is quick and easy.
Call reports: You can see and review calls received from the first receptor until the last who attend this call, also you can review all calls make and received by your teams
Voicemail options: Availability to create some voicemail with multiple receptors
Devices option: with several options to change on your devices
Audio library: Multiple option to create your own audio library with or without ambien music
Making a dedicated button for "mute all" (other than yourself) for when someone "walks off before they mute"/has to quickly leave their computer....and FORGOT to Mute. Particularly when dogs are barking when someone working from home has a visitor at the door
I'd like to see some of the functionality from GoTo Webinar enabled for GoTo Connect: see who's "actively watching" vs has their computer screen on another application
Everyone at the company now have the experiance needed to make phone calls, meetings, video conferencing. It's easy to use is unmatched in the industry. It's been a solid product throughout. The phone tree was easy to setup with the implementation team and they guided us throughout the process
They are knocking it out of the park on all fronts. I love the service and support I am receiving and have no complaints. If they raised their prices substantially I would reconsider but I don't think that will happen anytime soon. They would have to mess up something consistently moving forward to make me want to move
8x8 Work is very good software for making communication easier. 8x8 Work is user friendly in use. 8x8 Work has excellent uptime. It provides HD voice quality even on mobile phone as well. 8x8 Work has excellent customer support. 8x8 customer support is knowledgeable they always resolve issues with 8x8 deep knowledge.
Overall, it's a decent product for the price. It has the basic features our company needed when it was brand new and was not overly difficult to set up. As we've grown, it's become increasingly difficult to build out the features we want to implement within the PBX, and customer support can be less than helpful. Many of the more advanced features (dial plans, queues, etc.) take a lot of research to understand how to implement. Some of the features we paid for weren't even available when we were attempting to set them up.
The 8x8 product is absolutely the best when it comes to this! I have had zero application errors or unplanned outages allowing me the opportunity to provide a constant source of reliable customer service to my members. I know this is something I can count on. Unlike the internet, it is subject to go down without warning
I have never experienced or heard of unplanned outages when it comes to GoTo Connect. Most of the time the unplanned outage is always local power at a site or internet service provider having an unplanned outage. GoTo's service has never failed any of our orgs yet that I know of.
None of the features that are available slow down the application. The reports (even the ones with hundreds of records) complete very quickly and the web interface as well as the mobile application never struggle to load or complete a task. The analytics will sometimes take some time to reflect the online status of users but it is to be expected due to connection speeds.
There is no lag in phone calls. There is no background noise or static/fuzz. Calls are crystal clear. With other dialers and phone systems, I have experienced delays between dialogue or delays with the caller picking up the phone and then being able to hear you. We do not experience this with Go To Connect.
We are a USA based organization. Support was refreshingly quick (callback via phone or email, online live agents). Agents are knowledgeable, thorough in their explanations, and extremely patient when dealing with end-users at various levels of the ICT knowledge spectrum.
Support used to be great when it was Jive support out of Utah. Now that they've offshored support it can be difficult to get a response. Our most common issues are least cost routing, and we run into support pushing back in stead of just figuring out which upstream carrier is having an issue like they used to. We often have to get our account manager involved, who is pretty strong.
The representative that arrived was very prompt and knowledgeable about the product and able to provide understandable instruction for how everything worked and what to be expected by us when using the product. They did not make me feel rushed or like they were ready to get the training over with
The training videos could be more in-depth. This would help our user base so that they can feel impowered to look up information that they need without having to ask our admins every time they have a question about the system. Online training videos are also inferior to an actual person explaining systems.
We had a third party implement and set up the system the way we wanted it - after that I do all changes or additions. The vendor was very knowledgeable and had it up and running in less than an hour.
The implementation was incredibly easy and straightforward. I came into the project never having migrated and changed phone systems before, and the team at Go-To made it super easy to port all of our numbers and phone lines over to the new system. It was not intimidating, and all of my questions were answered promptly.
We have multiple sister companies, and our company is using Zoom Contact Centre. That company's IT and employees always say that Zoom needs more improvement. Compared with other 8x8 work, this work is excellent, and I am a happy 8x8 customer. My team and I are happy to use 8x8 Work.
Honestly, tools like Zoom or Google Meet are fine if you just need basic video, but they completely ignore the actual phone side of things. I chose GoTo Connect because it handles everything at once. We finally ditched our clunky old phone provider and stopped paying for separate chat apps. Now my team manages client calls, texts, and meetings from one single screen. It just makes life so much easier.
The only issue was adding licences was not via a button click but through your account admin which seems bad practice in a SaaS world as the user should be able to sign up, amend and close their account with ease
Its not readily apparent to me, other than cost, where you would run into any issues with larger scale deployments. When we went live on the product, the Jive team was always willing to do mass updates for us on our extensions, users, etc. in the system, so we didn't have to do too much manual one-by-one updates.
Cost Savings have been realized from reducing hardware .
We are all able to collaborate remotely and it has been seamless and easy to setup.
I'm able to pull reports, i wish there was improvement on the data analysis side. It has gotten better since LogMeIn, but something is a miss and can be improved.
