Grasshopper vs. Nextiva

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Grasshopper
Score 8.3 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$29
per month
Nextiva
Score 9.2 out of 10
N/A
Nextiva is a business communications platform that includes a VoIP solution, CRM software, BI software, cloud storage, phone and device rentals, email marketing automation software, and a contact center solution. These products can be purchased individually or together.
$30.95
per month per user (1-4 users)
Pricing
GrasshopperNextiva
Editions & Modules
Solo
$29
per month
Partner
$49
per month
Small Business
$89
per month
Essential
$25.95
per month per user (20-99 users)
Professional
$30.95
per month per user (20-99 users)
Enterprise
$40.95
per month per user (20-99 users)
Offerings
Pricing Offerings
GrasshopperNextiva
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscount available for annual pricing.
More Pricing Information
Community Pulse
GrasshopperNextiva
Considered Both Products
Grasshopper

No answer on this topic

Nextiva
Chose Nextiva
We previously used the system Grasshopper. We chose to switch to Nextiva after comparing reviews, pros and cons, and prices of it's competitors. Grasshoppers customer service was for lack of better words non-existent. We constantly had the phones ringing when we would set up …
Chose Nextiva
Nextiva Business Phone Service wanted my business and took the time to communicate with me and make sure I was comfortable.
Chose Nextiva
I opted for this service due to the exceptional customer service and onboard experience it offered, and these aspects have been the primary reasons for my continued patronage. The customer service provided has consistently exceeded my expectations and has been instrumental in …
Top Pros
Top Cons
Features
GrasshopperNextiva
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Grasshopper
9.7
46 Ratings
19% above category average
Nextiva
9.2
212 Ratings
14% above category average
Hosted PBX9.423 Ratings9.495 Ratings
Multi-level Interactive Voice Response (IVR)10.024 Ratings9.4113 Ratings
User templates10.019 Ratings8.8132 Ratings
Call reports9.433 Ratings9.2177 Ratings
Directory of employee names9.434 Ratings9.4173 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Grasshopper
9.6
51 Ratings
14% above category average
Nextiva
9.2
232 Ratings
9% above category average
Answering rules9.247 Ratings9.4208 Ratings
Call recording9.622 Ratings9.1176 Ratings
Call park9.812 Ratings9.2165 Ratings
Call screening10.036 Ratings9.2169 Ratings
Message alerts9.243 Ratings9.1207 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Grasshopper
7.9
12 Ratings
2% below category average
Nextiva
8.8
159 Ratings
8% above category average
Video conferencing7.93 Ratings8.777 Ratings
Audio conferencing7.77 Ratings9.2139 Ratings
Video screen sharing8.23 Ratings8.566 Ratings
Instant messaging8.09 Ratings8.7108 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Grasshopper
8.9
48 Ratings
10% above category average
Nextiva
8.7
198 Ratings
7% above category average
Mobile app for iOS8.935 Ratings8.8169 Ratings
Mobile app for Android8.929 Ratings8.7139 Ratings
Best Alternatives
GrasshopperNextiva
Small Businesses
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Medium-sized Companies
CloudTalk
CloudTalk
Score 9.4 out of 10
CloudTalk
CloudTalk
Score 9.4 out of 10
Enterprises
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
GrasshopperNextiva
Likelihood to Recommend
7.8
(56 ratings)
9.3
(248 ratings)
Likelihood to Renew
-
(0 ratings)
9.4
(7 ratings)
Usability
6.0
(1 ratings)
9.6
(5 ratings)
Availability
-
(0 ratings)
10.0
(1 ratings)
Performance
-
(0 ratings)
10.0
(1 ratings)
Support Rating
9.0
(42 ratings)
9.1
(8 ratings)
Online Training
-
(0 ratings)
10.0
(1 ratings)
Implementation Rating
-
(0 ratings)
9.6
(4 ratings)
Product Scalability
-
(0 ratings)
10.0
(1 ratings)
Vendor post-sale
-
(0 ratings)
9.1
(1 ratings)
Vendor pre-sale
-
(0 ratings)
9.1
(1 ratings)
User Testimonials
GrasshopperNextiva
Likelihood to Recommend
GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
Read full review
Nextiva
We have had great service with Nextiva Business Phone Service and it is reliable and reasonably priced for the offered features. User Friendly and minimal issues. We are able to control most of the set up for new users and or new phones when needed. Only would like to see the app - Nextiva One be enhanced with more features than it currently has.
Read full review
Pros
GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
Read full review
Nextiva
  • Up-time, We've never had any sort of extended downtime because of Nextiva Business Phone Service, there services just work
  • Provisioning of supported devices is very easy to do and is almost automatic, this makes new device roll out especially smooth
  • The call flow functionality is especially smooth and intuitive to setup.
  • Their customer service is very effective and I've never waited more than 2 days for a solution, that's for more complicated issues too.
Read full review
Cons
GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
Read full review
Nextiva
  • The use of two apps when you're a supervisor. We have to use Unity and the Nextiva app instead of one app. It can be cumbersome.
  • Better integration with CRM's. We use Zendesk and it works ok as it does pull up customer records if we have their phone number on file. But it would be better if we could have more functionality from one place and have it write to the CRM directly.
  • Accept higher quality audio for greeting recordings. We had to trim the file size down several times losing a lot of audio quality in the process. Mono is fine since callers will only need to hear the one channel. But the Hz limit and file size limit were rough.
Read full review
Likelihood to Renew
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
Its user friendly, easy to use and has been very reliable. We have nothing but good things to say about our service with Nextiva Business Phone Service. When needed their support team has always resolved any and all issues one way or another. They have been helpful, knowledgeable and very friendly. The features vs the cost is wonderful compared to other service providers.
Read full review
Usability
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
Read full review
Nextiva
Nextiva Business Phone Service system is very usable. We have desk phones, that were included at no cost. The function just as one would expect from an office phone system. I can also answer my calls from my PC and even on my cell phone if I have to leave the office.
Read full review
Reliability and Availability
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
We have not yet experienced any issues the Nextiva Business Phone Service availability. It has always worked as needed.
Read full review
Performance
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
Nextiva Business Phone Service performance is great. The call quality is much better than our old analog land lines at a fraction of the cost.
Read full review
Support Rating
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
Read full review
Nextiva
Support is great. We usually get someone on the phone; they answer our questions and help us with our issues. They are responsive when we call, and there is also a wealth of information on their online help center, which will typically answer our question or send us in the right direction.
Read full review
Online Training
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
The training we received from Nextiva Business Phone Service was thorough, and detailed. It also did not take very long.
Read full review
Implementation Rating
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
No was done by Agency Owner and was done with the help of Nextiva Support and Sales team. Went very well and has been working great since then. Was originally only two phones and then we continue to add to that. We did not have any reported issues and was a great experience for our Agency and Small Business.
Read full review
Alternatives Considered
GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
Read full review
Nextiva
We switched for better uptime, ease of use, and better tech support and got all that from Nextiva. We were constantly losing connection with our previous provider, a package service for internet and phone. The web portal is much easier to use, and the call center offers many more features.
Read full review
Scalability
GoTo (formerly LogMeIn)
No answers on this topic
Nextiva
We have not yet needed top scale up our phone system yet, but I can tell that it will be very quick and effortless to do so when the need arises.
Read full review
Return on Investment
GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
Read full review
Nextiva
  • ROI - we are saving money, a lot of money, and we have a MUCH better phone system
  • Consolidation - we migrated 6 different phone systems in 6 different counties into one, and it's been wonderful!
  • Management - managing this system is so much better than Mitel, Panasonic, and any other system I have used. We are able to assign rights to certain staff to also make changes, and it's user friendly and almost fool proof.
Read full review
ScreenShots