What users are saying about
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290 Ratings
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Top Rated
202 Ratings

Gusto

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290 Ratings
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Score 7.1 out of 100

Namely

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Top Rated
202 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

  • Gusto ranks higher in 1 feature set: Payroll Management

Payroll Management

8.1

Gusto

81%
7.8

Namely

78%
Namely ranks higher in 4/7 features

Pay calculation

8.2
82%
130 Ratings
8.3
83%
102 Ratings

Support for external payroll vendors

8.5
85%
8 Ratings
6.7
67%
48 Ratings

Benefit plan administration

6.6
66%
89 Ratings
7.2
72%
98 Ratings

Direct deposit files

8.3
83%
132 Ratings
8.5
85%
103 Ratings

Salary revision and increment management

7.7
77%
112 Ratings
7.3
73%
93 Ratings

Reimbursement management

9.5
95%
11 Ratings
7.8
78%
54 Ratings

Off-cycle/On-Demand payment

N/A
0 Ratings
8.4
84%
49 Ratings

Human Resource Management

Gusto

Feature Set Not Supported
N/A
7.5

Namely

75%
Namely ranks higher in 7/7 features

Employee demographic data

N/A
0 Ratings
8.1
81%
116 Ratings

Employment history

N/A
0 Ratings
7.7
77%
123 Ratings

Job profiles and administration

N/A
0 Ratings
7.1
71%
15 Ratings

Workflow for transfers, promotions, pay raises, etc.

N/A
0 Ratings
7.8
78%
119 Ratings

Organizational charting

N/A
0 Ratings
7.1
71%
121 Ratings

Organization and location management

N/A
0 Ratings
7.8
78%
116 Ratings

Compliance data (COBRA, OSHA, etc.)

N/A
0 Ratings
7.1
71%
72 Ratings

Leave and Attendance Management

Gusto

Feature Set Not Supported
N/A
7.8

Namely

78%
Namely ranks higher in 3/3 features

Approval workflow

N/A
0 Ratings
8.1
81%
111 Ratings

Balance details

N/A
0 Ratings
7.6
76%
105 Ratings

Annual carry-forward and encashment

N/A
0 Ratings
7.5
75%
87 Ratings

Employee Self Service

Gusto

Feature Set Not Supported
N/A
8.3

Namely

83%
Namely ranks higher in 5/5 features

View and generate pay and benefit information

N/A
0 Ratings
8.6
86%
117 Ratings

Update personal information

N/A
0 Ratings
9.0
90%
125 Ratings

View company policy documentation

N/A
0 Ratings
7.9
79%
113 Ratings

Employee recognition

N/A
0 Ratings
7.7
77%
104 Ratings

View job history

N/A
0 Ratings
8.3
83%
119 Ratings

Asset Management

Gusto

Feature Set Not Supported
N/A
7.5

Namely

75%
Namely ranks higher in 1/1 features

Tracking of all physical assets

N/A
0 Ratings
7.5
75%
53 Ratings

HR Reporting

Gusto

Feature Set Not Supported
N/A
6.4

Namely

64%
Namely ranks higher in 3/3 features

Report builder

N/A
0 Ratings
6.8
68%
103 Ratings

Pre-built reports

N/A
0 Ratings
6.3
63%
99 Ratings

Ability to combine HR data with external data

N/A
0 Ratings
6.1
61%
68 Ratings

Onboarding

Gusto

Feature Set Not Supported
N/A
7.4

Namely

74%
Namely ranks higher in 2/2 features

New hire portal

N/A
0 Ratings
7.9
79%
98 Ratings

Manager tracking tools

N/A
0 Ratings
6.8
68%
76 Ratings

Performance and Goals

Gusto

Feature Set Not Supported
N/A
6.9

Namely

69%
Namely ranks higher in 4/4 features

Corporate goal setting

N/A
0 Ratings
7.1
71%
82 Ratings

Individual goal setting

N/A
0 Ratings
7.2
72%
87 Ratings

Line-of sight-visibility

N/A
0 Ratings
6.4
64%
65 Ratings

Performance tracking

N/A
0 Ratings
6.9
69%
84 Ratings

Performance Management

Gusto

Feature Set Not Supported
N/A
7.1

Namely

71%
Namely ranks higher in 5/5 features

Performance plans

N/A
0 Ratings
6.9
69%
90 Ratings

Performance improvement plans

N/A
0 Ratings
6.7
67%
64 Ratings

Review status tracking

N/A
0 Ratings
7.4
74%
90 Ratings

Review reminders

N/A
0 Ratings
7.3
73%
92 Ratings

Multiple review frequency

N/A
0 Ratings
7.2
72%
80 Ratings

Succession Planning

Gusto

Feature Set Not Supported
N/A
5.9

Namely

59%
Namely ranks higher in 1/1 features

Candidate search

N/A
0 Ratings
5.9
59%
19 Ratings

Recruiting / ATS

Gusto

Feature Set Not Supported
N/A
5.1

Namely

51%
Namely ranks higher in 7/7 features

Job Requisition Management

N/A
0 Ratings
5.3
53%
4 Ratings

Company Website Posting

N/A
0 Ratings
4.2
42%
4 Ratings

Publish to Social Media

N/A
0 Ratings
4.2
42%
4 Ratings

Job Search Site Posting

N/A
0 Ratings
6.0
60%
4 Ratings

Duplicate Candidate Prevention

N/A
0 Ratings
4.7
47%
4 Ratings

Applicant Tracking

N/A
0 Ratings
5.5
55%
4 Ratings

Notifications and Alerts

N/A
0 Ratings
6.0
60%
4 Ratings

Attribute Ratings

  • Gusto is rated higher in 1 area: Likelihood to Renew
  • Namely is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

Likelihood to Recommend

6.3

Gusto

63%
150 Ratings
8.1

Namely

81%
128 Ratings

Likelihood to Renew

6.4

Gusto

64%
5 Ratings
3.5

Namely

35%
7 Ratings

Usability

7.3

Gusto

73%
2 Ratings
8.2

Namely

82%
52 Ratings

Support Rating

3.8

Gusto

38%
32 Ratings
7.9

Namely

79%
41 Ratings

Implementation Rating

Gusto

N/A
0 Ratings
7.1

Namely

71%
67 Ratings

Likelihood to Recommend

Gusto

Gusto is great for the small business owner who wants to spend less time on payroll and more time running their small business. It is easy to use and easy to run each week and hiring or dismissing an employee is an absolute breeze. The customer support staff are incredibly helpful and it integrates easily with QuickBooks Online to help my bookkeeping and accounting sync together with my payroll each week. Highly recommend Gusto for anyone looking for an easy payroll and onboarding solution for their employees regardless of their team size
Read full review

Namely

Our overall experience has been very positive. Our accounting department used to handle every issue related to HR, benefits, payroll, etc. But with the Namely platform, employees can input all information right into the website and access any information they need. As a supervisor who approves PTO/Vacations, the platform is super-easy to use.
Read full review

Pros

Gusto

  • The self-service aspect of the software is very nice. We rarely need to get customer service involved.
  • For the first 2 years of our subscription to Gusto, customer service has been good when we needed it.
  • We have also had good experience with third parties recommended by Gusto including a 401(k) administrator, R&D tax credit analyst, and background check software.
Read full review

Namely

  • Namely has helped with our COVID sick leave response. It has made a major difference both with the weekly payroll and the 941 tax filing
  • Keeping track of our multiple PTO plans. Thank goodness for Namely, I have shredded my old PTO spreadsheets.
  • Employees like the convenience of the cell phone app. As a payroll administrator, I like the Geo Tracking tool where I can see where some are when the clock is in or out.
  • The flexibility inside of the payroll system both as you are finalizing an employee profile and when you are processing payroll is a major advantage.
  • The reports I get out of Namely in Excel format work well for me.
Read full review

Cons

Gusto

  • Reporting engine could use work - significant manipulation is needed in Excel for combination employee/payroll data reports.
  • State registration management is not a service offered by Gusto. A third-party registrar is linked as a partner.
  • Staffing doesn't meet demand at quarter and year-end.
Read full review

Namely

  • Customer service has been largely disappointing and sometimes horrible.
  • The tax reporting team has had some major hiccups for us.
  • Some of the custom reporting filters could be improved by adding an in-between dates filter.
  • Some of the performance review tools are still confusing after 7 years.
  • Can I say customer service again?
Read full review

Pricing Details

Gusto

Starting Price

$40 per month

Editions & Modules

Gusto editions and modules pricing
EditionModules
Simple: A streamlined set of automatic payroll features and benefits integrations$40/month + $6/mo per person1
Plus: Comprehensive payroll, benefits, and HR tools for employers building a great place to work$80/month + $12/mo per person2
Premium: Scalable payroll and benefits, expert HR, and dedicated support for the complex needs of growing teamsExclusive pricing, contact Gusto3

Footnotes

  1. $12 per employee/contractor
  2. none
  3. none

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Gusto offers three pricing plans for payroll, benefits, and HR, so you can choose the plan that meets your business needs.

Pricing info

Namely

Starting Price

Editions & Modules

Namely editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    See Pricing

    Likelihood to Renew

    Gusto

    Unless they break it, I'm never leaving. It's just too easy. Gusto is also really affordable, and for what I pay, it's worth having the historical record within the system. I like that I can go back and pull up W2's for year's past. This sort of easy access reporting, has been helpful especially when getting reports for PPP loans.
    Read full review

    Namely

    Administrators and employees love Namely. It is very easy to use and streamlined. Employees stay engaged with news feed updates and enjoy all the self service options. The time cards are very easy to access and clocking in and out for non-exempt employees is a breeze. Namely is part of our family.
    Read full review

    Usability

    Gusto

    The UI is clean and simple. It's incredibly easy to find what you need to find, and if you can't, a quick search of their help files will direct you where you need to go about 90% of the time. For that last 10%, a support e-mail will result in a quick answer. Almost any time I try to do something new I haven't done before with Gusto, I can do it in a few minutes.
    Read full review

    Namely

    Namely is a user-friendly system that is continuing to improve its integration across platforms with HRIS, Benefits, Payroll, and Time. For us, a complex user with multiple clients and hundreds of hourly employees, it has been a good solution (though not without its drawbacks) and we have greatly appreciated Namely's willingness to listen to our concerns and requests for changes in the product. I wouldn't hesitate to recommend Namely for any company far more simple than ours—especially small entities with most, if not all, salaried employees.
    Read full review

    Support Rating

    Gusto

    Gusto's customer service has really deteriorated lately and they seem to have really changed their focus. It used to be when you called you were routed to an individual who knew about payroll, benefits, reporting, etc. but now you get someone who seems to have not received the correct training. My last call about a dismissal payroll took me over an hour of my time and the person still could not help me and finally transferred me to someone else.
    Read full review

    Namely

    Unfortunately, in more recent years we've had a lot of difficulty with Namely as they've undergone a lot of internal changes. It took 4 returned emails saying the person no longer worked at Namely to find someone to help me (I finally called payroll) and it took a while to get connected with a direct source of help. Namely now has set up their "pod" feature of communication which works well for the most part, but is different. I felt spoiled when we first started with Namely, but now it feels very much like working with most large companies' help centers. There is a system to go through and you do have the option to click "urgent". In general the help is efficient, but it still takes a few days and it's hard to speak with someone directly. It is all done via online communications and is difficult to actually speak to someone on the phone. This works well for most cases, but I do feel frustrated more often than I'd like to with this type of communication. (2019/2020)
    Read full review

    Implementation Rating

    Gusto

    No answers on this topic

    Namely

    I was not part of the implementation of Namely. It was before my time. Prior to Namely the company used UltiPro, which is also a great system. The implementation/transition supposedly went smooth, but I cannot comment from my own firsthand experience.
    Read full review

    Alternatives Considered

    Gusto

    Both tools do similar work. Insperity is a more rounded tool providing additional retirement solutions that Gusto instead links to rather than provides inside their solution. Gusto, however, is easier to navigate and a friendly environment for employees and employers to use. Gusto also gives the ability to do payroll advances while at the time Insperity did not offer the same solution.
    Read full review

    Namely

    Namely provided certain features that we were looking for that the other vendors did not, specifically the social feed. We do not have a company intranet so we needed a place to communicate and store resources in addition to managing HR and Benefits. Namely provided that combination plus more.
    Read full review

    Return on Investment

    Gusto

    • Gusto has greatly simplified payroll processing for our company. It can be done quickly and easily since moving from our previous provider.
    • Gusto is very affordable and has most of the features we require, without paying a PEO for features that we do not use.
    Read full review

    Namely

    • It gets the job done, but I can't say that I love it.
    • I can't really compare the ROI to another solution. It is certainly good enough to roll up most basic HR functions, and in that respect is totally worth it.
    Read full review

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