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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Heap

    Score8.1 out of 10
    Small Businesses (1-50 employees)
    Heap is a web analytics platform captures every user interaction on web iOS with no extra code. The tool allows you to track events and set up funnels to understand user flow and dropoff. It also provides visualization tools to track trends over time.

    $0

    per month

    Nutanix Cloud Infrastructure

    Score9 out of 10
    N/ANutanix in San Jose, California offers their software-defined Enterprise Cloud as a hyper-converged infrastructure solution. The Nutanix Cloud Infrastructure solution combines the Nutanix Acropolis virtualization solution, Nutanix AHV hypervisor (though Acropolis works with other hypervisors), Prism cluster manager, Nutanix Calm and Nutanix Flow server management, and is available on the Nutanix NX series of server hardware appliances, as well as third-party OEM appliances.N/A
    Pricing
    HeapNutanix Cloud Infrastructure
    Editions & Modules
    Free
    $0
    Up to 10k sessions/month
    Growth
    Starting at $3,600 annually
    Up to 300k sessions/year
    Pro
    Contact Heap Sales
    Custom sessions per month and unlimited projects
    Premier
    Contact Heap Sales
    Custom sessions per month
    No answers on this topic
    Offerings
    Pricing Offerings
    HeapNutanix Cloud Infrastructure
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    YesNo
    Entry-level Setup FeeOptionalNo setup fee
    Additional DetailsHeap pricing is based on session volume. A session is a period of activity from a single user on your app or website. It can include many pageviews or events.—
    More Pricing Information
    Community Pulse
    HeapNutanix Cloud Infrastructure
    Considered Both Products
    Contentsquare
    No answer on this topic
    Nutanix
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    216 Answers
    94%
    Would buy again
    17 Answers
    Delivers good value for the price
    99%
    Delivers good value for the price
    149 Answers
    100%
    Delivers good value for the price
    15 Answers
    Happy with the feature set
    95%
    Happy with the feature set
    215 Answers
    100%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    97%
    Lived up to sales and marketing promises
    117 Answers
    100%
    Lived up to sales and marketing promises
    12 Answers
    Implementation went as expected
    89%
    Implementation went as expected
    121 Answers
    94%
    Implementation went as expected
    15 Answers
    Best Alternatives
    HeapNutanix Cloud Infrastructure
    Small Businesses
    Mixpanel
    Score8.3 out of 10
    StarWind HCA
    Score8.6 out of 10
    Medium-sized Companies
    Gainsight PX
    Score7.6 out of 10
    StarWind HCA
    Score8.6 out of 10
    Enterprises
    Gainsight PX
    Score7.6 out of 10
    VMware vSAN
    Score8.5 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    HeapNutanix Cloud Infrastructure
    Likelihood to Recommend
    8.4
    (233 ratings)
    9.0
    (77 ratings)
    Likelihood to Renew
    9.3
    (9 ratings)
    8.2
    (6 ratings)
    Usability
    9.0
    (65 ratings)
    9.3
    (9 ratings)
    Availability
    9.1
    (2 ratings)
    8.6
    (2 ratings)
    Performance
    8.4
    (61 ratings)
    8.5
    (51 ratings)
    Support Rating
    9.0
    (8 ratings)
    9.7
    (54 ratings)
    In-Person Training
    -
    (0 ratings)
    8.6
    (2 ratings)
    Online Training
    -
    (0 ratings)
    9.1
    (3 ratings)
    Implementation Rating
    9.0
    (3 ratings)
    9.1
    (2 ratings)
    Configurability
    9.1
    (1 ratings)
    8.6
    (2 ratings)
    Ease of integration
    9.1
    (1 ratings)
    5.2
    (2 ratings)
    Product Scalability
    7.3
    (2 ratings)
    9.1
    (2 ratings)
    Vendor post-sale
    8.2
    (1 ratings)
    5.2
    (2 ratings)
    Vendor pre-sale
    8.2
    (1 ratings)
    5.2
    (2 ratings)
    User Testimonials
    HeapNutanix Cloud Infrastructure
    Likelihood to Recommend
    Contentsquare
    Scenarios when Heap was well suited: It is when a user claims that he encountered a bug without giving us the details of the error message. Scenarios where it is less appropriate: Its when we try to capture user interaction in our mobile app
    Incentivized
    Read full review
    Nutanix
    For an organization that requires top-notch performance HCI, Nutanix is the best. You may start with 3 nodes and expand the cluster as required. The management through Nutanix Prism Central and Element was so easy that even a Junior Engineer was able to handle it. The Nutanix platform is not suitable for organizations with a small budget and fewer requirements for high-performance infrastructure, as the Nutanix solution itself is suited for enterprises.
    Incentivized
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    Pros
    Contentsquare
    • Realtime interactions which are captured automatically is a unique feature which no other product offers.
    • Low code implementation is a big plus for marketing teams, as there is less dependency on engineering
    • Detailed customer behaviours can be studied with captured replay sessions
    • Due to all the above points - it helped to improve customer experience
    Incentivized
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    Nutanix
    • One-click upgrades; whether it's hypervisor, firmware, disk or other updates. This feature has drastically decreased complexity and administration time.
    • Data Locality. Not all hyperconverged technology is created equal. When I first purchased Nutanix they were the only vendor (and as far as I know, still are) that made sure the storage a VM used was on the same host that VM was running on. Given a normal operating state, the [storage] network is literally only used for replication data.
    • They got rid of traditional RAID. Nutanix uses software to determine where a VM's storage should be written and replicated to. This dramatically decreases I/O when changing the number of nodes in a cluster, be it on purpose or during a failure scenario. Ex. adding a new node: If one uses RAID arrays then enough space has to be set aside to create a new array that includes the new node, then all the information has to be copied over, and the old array destroyed. RAID arrays do not grow and shrink gracefully so Nutanix has designed a better solution.
    • The Nutanix management interface was built on HTML5. No more flash headaches!
    Incentivized
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    Cons
    Contentsquare
    • I think Heap can improve its onboarding; I would love to see some info that is helpful for someone who isn't in Heap every single day.
    • Sharing dashboards can be tricky, it feels like a huge learning curve that I already have forgotten how to do.
    Incentivized
    Read full review
    Nutanix
    • Can be priced high at times.
    • The one downside I have working with Nutanix is the sales team. They seem to try to add in extra goodies to sales quotes or push for extras that you don't really need and you have to tell them to take them out. Don't be afraid to push back on them.
    • Need to analyze sizing with sales team to ensure right sizing.
    Incentivized
    Read full review
    Likelihood to Renew
    Contentsquare
    It's a great platform. I'm glad that one of our product managers introduced it because it has allowed us to create all kinds of new functionality. We're not only able to create a better product experience from our communications because of Heap, but we're also able to generate all kinds of helpful analysis.
    Incentivized
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    Nutanix
    AOS definitely make our dev/test virtual environment management much easier than before. And the consolidation the test/dev environment from Azure and Cisco UCS, we have less need to transfer large amount of data between different hardware platforms which was very big challenge. To expand the capacity is very easy to archive as well.
    Incentivized
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    Usability
    Contentsquare
    On a scale from 1-10, I find Heap to be incredibly user-friendly and easy to use. I enjoyed the training videos available and was quickly able to pick up how to create events and reports to track user interactions on our product. I would recommend Heap for its usability first and foremost.
    Incentivized
    Read full review
    Nutanix
    It's not out of the box easy, but once you get the fundamentals the steep learning curve flattens out and the processes to get things done and how it works becomes very apparent. It's wrapping the slight change in workflow from prior VM management methods took time to unbox and apply the Nutanix Cloud Infrastructure way
    Incentivized
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    Reliability and Availability
    Contentsquare
    I've never run into any issues with Heap's availability, Heap is always there when I need it. I haven't run into any issues like application errors or unplanned outages during my 2+ years of using Heap. Each and every time I log in to Heap I have a completely functional experience
    Incentivized
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    Nutanix
    So far no issue on availability during no issue on network or power outage
    Incentivized
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    Performance
    Contentsquare
    Heap doesn't affect page load times considerably nor has a large impact [on] our overall score, as far as page loading times inside of the tool its pretty reliable to retrieve data as much as "instant" that it can be the delay seems to be on data getting tracked into the servers to be read but it's not significant.
    Incentivized
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    Nutanix
    The performance is nothing short of amazing. This is an HCI solution, and as any all-flash HCI solution is amazingly fast, Nutanix AOS fills local IO requests until its local IO is saturated before reaching out over the network. This lowers latency substantially compared to vSAN.
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    Support Rating
    Contentsquare
    Heap support has allowed us to troubleshoot and test a lot of different items. Their support team is always helpful and friendly, even when we come to them with the most complicated questions. I think this greatly improves the value proposition of the product because their support team is knowledgable and friendly.
    Incentivized
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    Nutanix
    Our implementation team were great and worked with us and got the program up and running very easily. Every time we called post implementation we immediately talked to an Engineer, which is so unusual in dealing with companies. Everything they have promised they have full filled. I think their support is top notch.
    Incentivized
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    In-Person Training
    Contentsquare
    No answers on this topic
    Nutanix
    We requested more training than typical which was very in depth
    Incentivized
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    Online Training
    Contentsquare
    No answers on this topic
    Nutanix
    A lot of online training courses, most of them are free.
    Incentivized
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    Implementation Rating
    Contentsquare
    The implementation was smooth and easy. The Heap team helped us with implementation and it went great! Within a few weeks, we were fully up and running and utilizing the platform to its full capability. This is an additional thing that has made this platform so great and we couldn't recommend it enough.
    Incentivized
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    Nutanix
    IPv6 is needed for link local discovery. We do not have IPv6 configured on our network so the easiest way to get our nodes configured and discovered by foundation was to configure the IPv4 addressing within the node prior to trying to discover with foundation.
    Incentivized
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    Alternatives Considered
    Contentsquare
    Heap offers a ton of functionality on a single platform.It also has an smart data science layer to offers suggestions for next steps in the analysis, allowing us to explore alternative paths we may not think to take. The low-code option for updating data is appealing, and there is a lot of automation with minimal engineering effort.
    Incentivized
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    Nutanix
    Nutanix integrates very well with Rubrik for backup and protection of the environment. Nutanix gave us simplicity and scalability compared to VMware and allowed us to extend our infrastructure into the cloud using EC2. One unified management pane for all our workloads, unlike VMWare.
    Incentivized
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    Scalability
    Contentsquare
    The most challenging part of using Heap in a growing organization is the naming and structure in which reports and dashboards are organized. I work within the marketing department and our Heap leader internally works within the IT/Product department, which makes it challenging because we often don't speak the same language, so the learning curve has been steep without any specific use-case examples to leverage online.
    Incentivized
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    Nutanix
    We have scaled our products over the years and continue to do so very easily.
    Incentivized
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    Return on Investment
    Contentsquare
    • It has helped us make decisions on what products to scope for our MVP based on the usage data.
    • It's allowed us to measure success with our beta product.
    • It's helped us view our conversion rates in an easy and usable manner.
    Incentivized
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    Nutanix
    • We find that return on investment is probably a better metric in most cases.
    • ROI analysis is more than an exercise. Companies must outline what their future looks like, even if it’s vastly different from what they’re used to and comfortable with.
    • As good as your financial analysis might be, displacing status quo infrastructure has a lot of emotions tied to it.
    Incentivized
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    ScreenShots

    Heap Screenshots

    Screenshot of Dashboard in Heap (Use to get Product or User Behavior Insights)Screenshot of Effort Analysis provides the first-ever quantitative measurement of user friction, capturing the difficulty users face when moving through every step of every user flow across the digital experience.Screenshot of Heap Illuminate looks for the most common events between two steps in a funnel and generates a Top Events table that displays how well paths including different events convert to the next step so you can understand how that behavior is helping or hurting conversion.Screenshot of From Top Events you can choose an event and use Path Comparison to fork your funnel and see how the selected behavior impacts conversion downstream.