What users are saying about
576 Ratings
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Score 7.9 out of 100
5 Ratings
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Score 5.6 out of 100

Feature Set Ratings

    Project Management

    7.3

    HipChat (discontinued)

    73%

    Livestorm

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 2/2 features

    Mobile Access

    7.3
    73%
    98 Ratings
    N/A
    0 Ratings

    Search

    7.2
    72%
    104 Ratings
    N/A
    0 Ratings

    Communication

    7.3

    HipChat (discontinued)

    73%

    Livestorm

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 6/6 features

    Chat

    7.7
    77%
    133 Ratings
    N/A
    0 Ratings

    Notifications

    7.7
    77%
    131 Ratings
    N/A
    0 Ratings

    Discussions

    6.5
    65%
    111 Ratings
    N/A
    0 Ratings

    Surveys

    7.9
    79%
    35 Ratings
    N/A
    0 Ratings

    Internal knowledgebase

    7.0
    70%
    43 Ratings
    N/A
    0 Ratings

    Integrates with GoToMeeting

    7.0
    70%
    23 Ratings
    N/A
    0 Ratings

    File Sharing & Management

    6.3

    HipChat (discontinued)

    63%

    Livestorm

    Feature Set Not Supported
    N/A
    HipChat (discontinued) ranks higher in 6/6 features

    Video files

    6.5
    65%
    86 Ratings
    N/A
    0 Ratings

    Audio files

    6.8
    68%
    74 Ratings
    N/A
    0 Ratings

    Access control

    6.5
    65%
    61 Ratings
    N/A
    0 Ratings

    Advanced security features

    5.8
    58%
    50 Ratings
    N/A
    0 Ratings

    Integrates with Google Drive

    6.0
    60%
    28 Ratings
    N/A
    0 Ratings

    Device sync

    6.0
    60%
    56 Ratings
    N/A
    0 Ratings

    Reporting & Analytics

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Dashboards

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Data exportability

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Performance & Compatibility of Online Events Software

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    9.5

    Livestorm

    95%
    Livestorm ranks higher in 2/2 features

    High quality audio

    N/A
    0 Ratings
    9.0
    90%
    3 Ratings

    Mobile support

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Online Meetings / Events

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    9.4

    Livestorm

    94%
    Livestorm ranks higher in 4/4 features

    Calendar integration

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Record meetings / events

    N/A
    0 Ratings
    7.5
    75%
    3 Ratings

    Slideshows

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Event registration

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Events Collaboration

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Audience polling

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Q&A

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Events Security

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Participant roles & permissions

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Confidential attendee list

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Online Events Marketing

    HipChat (discontinued)

    Feature Set Not Supported
    N/A
    10.0

    Livestorm

    100%
    Livestorm ranks higher in 2/2 features

    Branding options

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Integration to Marketing Automation

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Attribute Ratings

    • Livestorm is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    6.8

    HipChat (discontinued)

    68%
    134 Ratings
    9.5

    Livestorm

    95%
    3 Ratings

    Likelihood to Renew

    9.8

    HipChat (discontinued)

    98%
    2 Ratings

    Livestorm

    N/A
    0 Ratings

    Usability

    7.2

    HipChat (discontinued)

    72%
    8 Ratings
    9.0

    Livestorm

    90%
    2 Ratings

    Support Rating

    7.0

    HipChat (discontinued)

    70%
    10 Ratings
    10.0

    Livestorm

    100%
    2 Ratings

    Implementation Rating

    8.4

    HipChat (discontinued)

    84%
    6 Ratings

    Livestorm

    N/A
    0 Ratings

    Ease of integration

    7.6

    HipChat (discontinued)

    76%
    8 Ratings

    Livestorm

    N/A
    0 Ratings

    Product Scalability

    7.2

    HipChat (discontinued)

    72%
    10 Ratings

    Livestorm

    N/A
    0 Ratings

    Likelihood to Recommend

    Atlassian

    Well suited for
    Cross-teams communication.
    Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
    Not suited for:
    Lacks apps integration like Slack.
    Lacks quality with video calls.
    Slow file transfer for large files.
    Frequent downtime due to app instability.
    Read full review

    Livestorm

    Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.
    Read full review

    Pros

    Atlassian

    • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
    • Cross-platform support and hence runs on most of the computing devices
    • Efficient search
    • Completely free for smaller teams
    • Webhooks +1
    • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
    • Custom emojis
    • Media and file sharing directly or in a group
    • Video chat
    Read full review

    Livestorm

    • Very intuitive to use and easy to customize.
    • Excellent customer service.
    • Lots of good data for analytics.
    • Participants do not need to download anything.
    • Feedback and recommendations are acted on.
    • Easy to logistical information on registrants and attendees.
    • Supports integrations.
    Read full review

    Cons

    Atlassian

    • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
    • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
    • Video and audio calls are pretty useless, they're slow and not always work.
    • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
    Read full review

    Livestorm

    • It would be helpful to have higher quality replays
    Read full review

    Pricing Details

    HipChat (discontinued)

    Starting Price

    $0 per user

    Editions & Modules

    HipChat (discontinued) editions and modules pricing
    EditionModules
    HipChat Basic$01
    HipChat Plus$22

    Footnotes

    1. per user
    2. per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

    Livestorm

    Starting Price

    $0 A free plan to discover Livestorm. All features included, such as unlimited webinars and instant meetings. Up to 20 minutes per webinar and up to 10 registrants per webinar.

    Editions & Modules

    Livestorm editions and modules pricing
    EditionModules
    Webinar Basic$0.001
    Webinar Premium$99.002
    Meet Basic$0.003
    Meet Premium$31.004
    EnterpriseContact sales5

    Footnotes

    1. A free plan to discover Livestorm. All features included, such as unlimited webinars and instant meetings. Up to 20 minutes per webinar and up to 10 registrants per webinar.
    2. A premium experience with removed limitations to get the full benefits of Livestorm for up to 100 seats. + $99 to add 250 seats, + $209 to add 1,000 seats.
    3. Limited Instant and Scheduled Meetings for up to four participants
    4. Full features for Instant and Scheduled Meetings.
    5. An enterprise-grade experience with premium service.

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Likelihood to Renew

    Atlassian

    If they fix the bugs the last update gave that are causing hipchat to crash more often.
    Read full review

    Livestorm

    No answers on this topic

    Usability

    Atlassian

    The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
    Read full review

    Livestorm

    Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.
    Read full review

    Support Rating

    Atlassian

    HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
    Read full review

    Livestorm

    The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help
    Read full review

    Implementation Rating

    Atlassian

    I don't have insights as I was not a part of the implementation. However, I love the end product
    Read full review

    Livestorm

    No answers on this topic

    Alternatives Considered

    Atlassian

    We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
    Read full review

    Livestorm

    No answers on this topic

    Scalability

    Atlassian

    Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
    Read full review

    Livestorm

    No answers on this topic

    Return on Investment

    Atlassian

    • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
    Read full review

    Livestorm

    • It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.
    Read full review

    Screenshots

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