What users are saying about
567 Ratings
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Score 7.5 out of 100
4 Ratings
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Score 9.5 out of 100

Likelihood to Recommend

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Livestorm

Livestorm is well suited to use when you need to reach a group of more than ten people. It wouldn't be a good solution if you wanted interaction from the audience in more than the form of chat.
Jaclyn Kafesjian | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HipChat (discontinued)
7.3
Livestorm
Mobile Access
HipChat (discontinued)
7.3
Livestorm
Search
HipChat (discontinued)
7.2
Livestorm

Communication

HipChat (discontinued)
7.3
Livestorm
Chat
HipChat (discontinued)
7.8
Livestorm
Notifications
HipChat (discontinued)
7.8
Livestorm
Discussions
HipChat (discontinued)
6.5
Livestorm
Surveys
HipChat (discontinued)
8.0
Livestorm
Internal knowledgebase
HipChat (discontinued)
7.0
Livestorm
Integrates with GoToMeeting
HipChat (discontinued)
7.0
Livestorm

File Sharing & Management

HipChat (discontinued)
6.3
Livestorm
Video files
HipChat (discontinued)
6.5
Livestorm
Audio files
HipChat (discontinued)
6.8
Livestorm
Access control
HipChat (discontinued)
6.5
Livestorm
Advanced security features
HipChat (discontinued)
5.7
Livestorm
Integrates with Google Drive
HipChat (discontinued)
6.0
Livestorm
Device sync
HipChat (discontinued)
6.0
Livestorm

Reporting & Analytics

HipChat (discontinued)
Livestorm
10.0
Dashboards
HipChat (discontinued)
Livestorm
10.0
Data exportability
HipChat (discontinued)
Livestorm
10.0

Performance & Compatibility of Online Events Software

HipChat (discontinued)
Livestorm
9.5
High quality audio
HipChat (discontinued)
Livestorm
9.0
Mobile support
HipChat (discontinued)
Livestorm
10.0

Online Meetings / Events

HipChat (discontinued)
Livestorm
9.4
Calendar integration
HipChat (discontinued)
Livestorm
10.0
Record meetings / events
HipChat (discontinued)
Livestorm
7.5
Slideshows
HipChat (discontinued)
Livestorm
10.0
Event registration
HipChat (discontinued)
Livestorm
10.0

Online Events Collaboration

HipChat (discontinued)
Livestorm
10.0
Audience polling
HipChat (discontinued)
Livestorm
10.0
Q&A
HipChat (discontinued)
Livestorm
10.0

Online Events Security

HipChat (discontinued)
Livestorm
10.0
Participant roles & permissions
HipChat (discontinued)
Livestorm
10.0
Confidential attendee list
HipChat (discontinued)
Livestorm
10.0

Online Events Marketing

HipChat (discontinued)
Livestorm
10.0
Branding options
HipChat (discontinued)
Livestorm
10.0
Integration to Marketing Automation
HipChat (discontinued)
Livestorm
10.0

Pros

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Livestorm

  • Very intuitive to use and easy to customize.
  • Excellent customer service.
  • Lots of good data for analytics.
  • Participants do not need to download anything.
  • Feedback and recommendations are acted on.
  • Easy to logistical information on registrants and attendees.
  • Supports integrations.
Melissa Kurtz | TrustRadius Reviewer

Cons

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Livestorm

  • It would be helpful to have higher quality replays
Corey Haines | TrustRadius Reviewer

Likelihood to Renew

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 3 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Usability

HipChat (discontinued)

HipChat (discontinued) 7.3
Based on 9 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Livestorm

Livestorm 9.0
Based on 2 answers
Making sure the permission settings for your camera, microphone or browser can sometimes be tricky. If we have a guest, we always have to double-check these. It's also not super intuitive that you need to "Get on Stage" from the webinar page.
Jaclyn Kafesjian | TrustRadius Reviewer

Support Rating

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 12 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Livestorm

Livestorm 10.0
Based on 2 answers
The customer service representatives are extremely attentive. They do an excellent job of trying to understand the scope of the issue and follow it through until it has been resolved. When I have provided them with recommendations for improvement they have taken them to heart and many times implemented them. I trust that if I ever have a problem they will be there to help
Melissa Kurtz | TrustRadius Reviewer

Implementation Rating

HipChat (discontinued)

HipChat (discontinued) 8.6
Based on 8 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Alternatives Considered

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Livestorm

No answers on this topic

Scalability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Livestorm

No score
No answers yet
No answers on this topic

Return on Investment

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Livestorm

  • It's been great! It's the very bottom of the funnel for us so it helps accelerate leads and create opportunities.
Corey Haines | TrustRadius Reviewer

Screenshots

Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Livestorm

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Livestorm Editions & Modules

Edition
Webinar Basic$0.001
Webinar Premium$99.002
Meet Basic$0.003
Meet Premium$31.004
EnterpriseContact sales5
  1. A free plan to discover Livestorm. All features included, such as unlimited webinars and instant meetings. Up to 20 minutes per webinar and up to 10 registrants per webinar.
  2. A premium experience with removed limitations to get the full benefits of Livestorm for up to 100 seats. + $99 to add 250 seats, + $209 to add 1,000 seats.
  3. Limited Instant and Scheduled Meetings for up to four participants
  4. Full features for Instant and Scheduled Meetings.
  5. An enterprise-grade experience with premium service.
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HipChat (discontinued)
6.8
Livestorm
9.5

Likelihood to Renew

HipChat (discontinued)
8.4
Livestorm

Usability

HipChat (discontinued)
7.3
Livestorm
9.0

Support Rating

HipChat (discontinued)
7.0
Livestorm
10.0

Implementation Rating

HipChat (discontinued)
8.6
Livestorm

Scalability

HipChat (discontinued)
7.2
Livestorm

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