What users are saying about
12 Ratings
567 Ratings
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Score 7.5 out of 100
12 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

HipChat (discontinued)

Well suited for
Cross-teams communication.
Webhooks support.Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group.Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Anonymous | TrustRadius Reviewer

Roadmunk

We replaced Trello with Roadmunk for our Roadmapping purposes. For the poor Product Manager and Product Team that is incessantly asked "where is the product roadmap" by Sales and Management, this is the tool for you! Easy, simple, and makes pretty pictures for those constituents.It is less useful for full Requirements documentation. "Ideas" is OK, but too hard to get submissions from non-Roadmunk users, and clunky integration back to the primary road mapping function. Needs an improved editing environment to fully express Reqs using this tool, but it's not that far off!
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Project Management

HipChat (discontinued)
7.3
Roadmunk
Mobile Access
HipChat (discontinued)
7.3
Roadmunk
Search
HipChat (discontinued)
7.2
Roadmunk

Communication

HipChat (discontinued)
7.3
Roadmunk
Chat
HipChat (discontinued)
7.8
Roadmunk
Notifications
HipChat (discontinued)
7.8
Roadmunk
Discussions
HipChat (discontinued)
6.5
Roadmunk
Surveys
HipChat (discontinued)
8.0
Roadmunk
Internal knowledgebase
HipChat (discontinued)
7.0
Roadmunk
Integrates with GoToMeeting
HipChat (discontinued)
7.0
Roadmunk

File Sharing & Management

HipChat (discontinued)
6.2
Roadmunk
Video files
HipChat (discontinued)
6.5
Roadmunk
Audio files
HipChat (discontinued)
6.8
Roadmunk
Access control
HipChat (discontinued)
6.5
Roadmunk
Advanced security features
HipChat (discontinued)
5.7
Roadmunk
Integrates with Google Drive
HipChat (discontinued)
6.0
Roadmunk
Device sync
HipChat (discontinued)
6.0
Roadmunk

Pros

HipChat (discontinued)

  • HipChat is the first enterprise team chat application, hence it invented the idea of itself.
  • Cross-platform support and hence runs on most of the computing devices
  • Efficient search
  • Completely free for smaller teams
  • Webhooks +1
  • Integrations with Atlassian products and other systems as well. For example, Infra monitoring applications.
  • Custom emojis
  • Media and file sharing directly or in a group
  • Video chat
Bhargav Nanekalva | TrustRadius Reviewer

Roadmunk

  • Collaboration – Roadmunk makes it very easy to work and edit within a team structure.
  • User Experience – The usability of the product made it quite easy for the entirety of the team to hit the ground running (i.e. very little training was required).
  • Rollups – Each product line and therefore each product owner could easily focus on their particular roadmap without having to sort through the master roadmap making it highly efficient, while at the same time making it quite easy to pull all updates into one high-level document.
Rob Harol | TrustRadius Reviewer

Cons

HipChat (discontinued)

  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
Anonymous | TrustRadius Reviewer

Roadmunk

  • The fact that you have to add a date to everything; dates stick to people’s minds.
  • Connecting bars to milestones; unclear which to use when.
  • Collaboration isn’t great; can’t track changes, add comments, etc.
Matei Dăian | TrustRadius Reviewer

Likelihood to Renew

HipChat (discontinued)

HipChat (discontinued) 8.4
Based on 3 answers
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Anonymous | TrustRadius Reviewer

Roadmunk

No score
No answers yet
No answers on this topic

Usability

HipChat (discontinued)

HipChat (discontinued) 7.3
Based on 9 answers
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
Joe Tresca | TrustRadius Reviewer

Roadmunk

Roadmunk 7.0
Based on 1 answer
Some enterprise features were lacking but on an individual basis would be solid.
Anonymous | TrustRadius Reviewer

Support Rating

HipChat (discontinued)

HipChat (discontinued) 7.0
Based on 12 answers
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
Ajay Akunuri | TrustRadius Reviewer

Roadmunk

Roadmunk 10.0
Based on 3 answers
The Roadmunk team has been great to work with...whether proactive communications about new features or the occasional outage, or when we reach out to them with feature requests, assistance/support, or even license management and renewals - they are top notch.
Aaron Hall, PMP | TrustRadius Reviewer

Implementation Rating

HipChat (discontinued)

HipChat (discontinued) 8.6
Based on 8 answers
I don't have insights as I was not a part of the implementation. However, I love the end product
Sara Sayre | TrustRadius Reviewer

Roadmunk

No score
No answers yet
No answers on this topic

Alternatives Considered

HipChat (discontinued)

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
Eric Broz | TrustRadius Reviewer

Roadmunk

In my opinon Roadmunk has the best UX and very friendly interface. The decision to purchase Roadmunk was based also on the great customer service and help provided by the team. Roadmunk team is open to suggestions and is constantly working on their product. It's great to see how it is evolving
Anonymous | TrustRadius Reviewer

Scalability

HipChat (discontinued)

HipChat (discontinued) 7.2
Based on 10 answers
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
Vladimir Salnikov | TrustRadius Reviewer

Roadmunk

No score
No answers yet
No answers on this topic

Return on Investment

HipChat (discontinued)

  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
Christina Wofford | TrustRadius Reviewer

Roadmunk

  • Def saves us HOURS per quarter probably 50 man-hours per year re: automated visualizations vs. yoga poses trying to use Excel, JIRA, PowerPoint, Visio, etc.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

HipChat (discontinued)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

HipChat (discontinued) Editions & Modules

Edition
HipChat Basic$01
HipChat Plus$21
  1. per user
Additional Pricing Details
For Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)

Roadmunk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Roadmunk Editions & Modules

Edition
Starter$191
Business$491
Professional$991
EnterpriseCustom1
  1. per seat
Additional Pricing Details
Ready to roadmap? All our plans start with a free 14-day trial.

Rating Summary

Likelihood to Recommend

HipChat (discontinued)
6.8
Roadmunk
8.4

Likelihood to Renew

HipChat (discontinued)
8.4
Roadmunk

Usability

HipChat (discontinued)
7.3
Roadmunk
7.0

Support Rating

HipChat (discontinued)
7.0
Roadmunk
10.0

Implementation Rating

HipChat (discontinued)
8.6
Roadmunk

Scalability

HipChat (discontinued)
7.2
Roadmunk

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