HipChat (discontinued) vs. TigerText

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HipChat (discontinued)
Score 9.1 out of 10
N/A
Hipchat was discontinued by Atlassian. Users are being migrated to Slack.
$0
per user
TigerText
Score 8.9 out of 10
N/A
TigerText is a collaboration tool focused on providing users with secure communication to colleagues from any device.N/A
Pricing
HipChat (discontinued)TigerText
Editions & Modules
HipChat Basic
$0
per user
HipChat Plus
$2
per user
No answers on this topic
Offerings
Pricing Offerings
HipChat (discontinued)TigerText
Free Trial
YesNo
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsFor Server pricing info please visit https://www.hipchat.com/server (Only $1.20/user/month at the highest user tier!)
More Pricing Information
Features
HipChat (discontinued)TigerText
Project Management
Comparison of Project Management features of Product A and Product B
HipChat (discontinued)
7.3
106 Ratings
7% below category average
TigerText
5.9
3 Ratings
28% below category average
Mobile Access7.397 Ratings10.03 Ratings
Search7.2103 Ratings10.03 Ratings
Task Management00 Ratings3.01 Ratings
Gantt Charts00 Ratings2.01 Ratings
Scheduling00 Ratings5.01 Ratings
Workflow Automation00 Ratings6.01 Ratings
Visual planning tools00 Ratings5.02 Ratings
Communication
Comparison of Communication features of Product A and Product B
HipChat (discontinued)
7.3
132 Ratings
9% below category average
TigerText
7.5
3 Ratings
7% below category average
Chat7.7132 Ratings10.03 Ratings
Notifications7.7130 Ratings10.03 Ratings
Discussions6.5110 Ratings10.03 Ratings
Surveys7.834 Ratings5.02 Ratings
Internal knowledgebase7.043 Ratings10.02 Ratings
Integrates with GoToMeeting7.023 Ratings4.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings5.01 Ratings
Integrates with Outlook00 Ratings6.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
HipChat (discontinued)
6.3
95 Ratings
25% below category average
TigerText
9.1
3 Ratings
11% above category average
Video files6.585 Ratings10.03 Ratings
Audio files6.873 Ratings10.03 Ratings
Access control6.660 Ratings9.02 Ratings
Advanced security features5.949 Ratings10.03 Ratings
Integrates with Google Drive6.027 Ratings9.01 Ratings
Device sync6.055 Ratings9.02 Ratings
Versioning00 Ratings6.01 Ratings
Document collaboration00 Ratings10.02 Ratings
Best Alternatives
HipChat (discontinued)TigerText
Small Businesses
Stackby
Stackby
Score 9.8 out of 10
Stackby
Stackby
Score 9.8 out of 10
Medium-sized Companies
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Troop Messenger
Troop Messenger
Score 9.7 out of 10
Enterprises
Quickbase
Quickbase
Score 9.2 out of 10
Quickbase
Quickbase
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HipChat (discontinued)TigerText
Likelihood to Recommend
6.8
(133 ratings)
9.0
(3 ratings)
Likelihood to Renew
9.8
(2 ratings)
-
(0 ratings)
Usability
7.2
(8 ratings)
-
(0 ratings)
Support Rating
7.1
(7 ratings)
9.0
(1 ratings)
Implementation Rating
8.4
(3 ratings)
-
(0 ratings)
Ease of integration
7.6
(8 ratings)
-
(0 ratings)
Product Scalability
7.2
(10 ratings)
-
(0 ratings)
User Testimonials
HipChat (discontinued)TigerText
Likelihood to Recommend
Atlassian
Well suited for
Cross-teams communication.
Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.
Not suited for:
Lacks apps integration like Slack.
Lacks quality with video calls.
Slow file transfer for large files.
Frequent downtime due to app instability.
Read full review
TigerText
TigerText is helpful to an extent. I know my messages and photos are secure, which protects patient information, but it is difficult for them to use the program with me, and I rely on constant communication to provide services.
Read full review
Pros
Atlassian
  • HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
  • HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
  • HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
  • I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.
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TigerText
  • The product works great on its own.
  • There is a free trail version that you can use to test if the product will work for your needs.
  • Installation is quite easy on the device as well.
Read full review
Cons
Atlassian
  • Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
  • Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
  • Video and audio calls are pretty useless, they're slow and not always work.
  • The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.
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TigerText
  • Cost per user
  • Video Chat to patients
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Likelihood to Renew
Atlassian
If they fix the bugs the last update gave that are causing hipchat to crash more often.
Read full review
TigerText
No answers on this topic
Usability
Atlassian
The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.
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TigerText
No answers on this topic
Support Rating
Atlassian
HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .
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TigerText
Support has been top-notch. The only additional recommendation that I'd give is to create video walkthroughs of some of the basic functionality. That would have gotten us up and operating much faster than having to poke around with the product--it was a sort of trial-and-error.
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Implementation Rating
Atlassian
I don't have insights as I was not a part of the implementation. However, I love the end product
Read full review
TigerText
No answers on this topic
Alternatives Considered
Atlassian
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
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TigerText
This stacks up well against its competitors because this is what is mostly used in the hospitals today. So when students have use and experience with this program, they are ready when they come across it in the real world job. We feel that this experience is invaluable and helps students fit into their positions better when they go into their work environments.
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Scalability
Atlassian
Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.
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TigerText
No answers on this topic
Return on Investment
Atlassian
  • HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.
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TigerText
  • easier collaboration
  • teamwork
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ScreenShots

HipChat (discontinued) Screenshots

Screenshot of HipChat is with your team, whenever, wherever. Try it on your desktop, web, mobile, tablet, & wearable.Screenshot of Give your eyes the respite they deserve from your blaring white screen with HipChat dark mode!Screenshot of HipChat becomes your command center by integrating with over 100 awesome apps/tools your team already loves (like Uber!).