HipChat (discontinued) vs. Whiteboard.chat

Well suited for

Cross-teams communication.

Webhooks support. Easy integrations with Atlassian products and other systems as well. File sharing directly or in a group. Video/Audio calls.

Not suited for:

Lacks apps integration like Slack.

Lacks quality with video calls.

Slow file transfer for large files.

Frequent downtime due to app instability.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Whenever the engineers & architects of my team require a brainstorming session, we normally use a whiteboard, as the enterprise does provide Miro licenses with associated. Hence, a whiteboard comes in handy when troubleshooting or discussing the requirements surrounding an application or technical infrastructure for a project. As it removes the dependency on requesting an additional Miro license, we use it. The board also loads faster than a Miro board.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• HipChat is very stable and reliable. I have never had issues with not being able to connect or being able to communicate with others on HipChat.
• HipChat integrates quite well with other applications, such as Jira and Stash. This is a main selling point for my team. It provides a convenient feed of actions on a JIRA story or Stash pull request.
• HipCat does a good job of allowing 1-1 and group chats. It is simple to start a new conversation and it is easy to hold a group conversation and keep track of who is in the room.
• I like how HipChat has away/here/on mobile statuses. This makes it easy to see if a person is available to be contacted.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Team collaboration feature where multiple users can contribute at the same time.
• It has wide variety of tools that can be use for creative brainstorming.
• Whiteboard.chat has no license cost associated with it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Mobile app is not very responsive on iOS. Sometimes connection to Hipchat servers is taking too long even on good networks.
• Both mobile and desktop versions have no alphabetical or recent sorting for groups and chat rooms.
• Video and audio calls are pretty useless, they're slow and not always work.
• The whole user interface is simple but very outdated - apparently Atlassian didn't focus too much on Hipchat even though they tried in the last 2 years.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The UI is lightweight and works well but can be more attractive.
• The templates available are quite generic and basic; themed templates can be added.
• Whiteboard navigation is mouse-dominated, but it also has too many hotkeys that make it confusing for the user. They can be easier.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

If they fix the bugs the last update gave that are causing hipchat to crash more often.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The app itself had a pleasant if not generic interface. As a user experience expert and engineer I can say the interface is fairly intuitive if not bland. It does what you expect it to do and it's available on iOS and Android devices. If I recall it was generally pretty light weight in terms of installation size.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The application, although it loads faster even at slower internet connections, and is a good alternative to Miro boards, still requires some more room for improvement. During live sessions, when multiple users contribute to the board, the updates are openly visible to all. Perhaps a privacy feature that hides text, available to the board admin, would allow me to give a rating. Being from an ersecurity background, I think the app also requires a secure sign-up process with MFA.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

HipChat support is good . Responds in timely manner when ever we have raised the request via email , phone and gives us continue update on the request .Though most of the questions are answered by HipChat FAQs , but they can still improve it and add more to the knowledge base .

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I don't have insights as I was not a part of the implementation. However, I love the end product

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

I'd rate it lower than Miro but higher than draw.io and Lucidchart. The other two do not have a real-time collaborator feature for users; they have limited tools for designing and no provision for syncing with third-party apps. While whiteboard. Chat does provide a provision for the creation of JIRA or Azure DevOps tickets directly from a sticky note, like Miro.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Actually I never shared of HipChat using with more than 25 persons in team simultaneously, but I believe it can be scaled for much largest collaboration teams. At least it works flawlessly for us, with transparent integration with Jira, and I am not see any reasons for some troubles for work at big scale.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• HipChat has increased the effiency with which I am able to communicate with my coworkers, particularly those who work out of other offices. Having a light, portable messaging solution has been beneficial for checking in on small things without the need to send emails or schedule phone calls.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Because the app is lightweight and less expensive, it loads faster, saving time in meetings and when sharing links.
• Embeds easily with Confluence docs.
• Templates are more simple and no variety needs some improvements.
• Standardized custom templates are not saved; adding the save template feature would help.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info