What users are saying about
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
11 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 6.7 out of 100

SAP Sales Cloud

<a href='https://www.trustradius.com/static/about-trustradius-scoring#question3' target='_blank' rel='nofollow noopener'>Customer Verified: Read more.</a>
122 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>
Score 8 out of 100

Feature Set Ratings

    Incident and problem management

    2.0

    Hiver

    20%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 3/3 features

    Organize and prioritize service tickets

    1.4
    14%
    3 Ratings
    N/A
    0 Ratings

    Ticket creation and submission

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Ticket response

    2.3
    23%
    3 Ratings
    N/A
    0 Ratings

    Multi-Channel Help

    3.3

    Hiver

    33%

    SAP Sales Cloud

    Feature Set Not Supported
    N/A
    Hiver ranks higher in 1/1 features

    Email support

    3.3
    33%
    3 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    SAP Sales Cloud

    80%
    SAP Sales Cloud ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    8.9
    89%
    52 Ratings

    Workflow management

    N/A
    0 Ratings
    7.9
    79%
    53 Ratings

    Territory management

    N/A
    0 Ratings
    7.7
    77%
    47 Ratings

    Opportunity management

    N/A
    0 Ratings
    8.2
    82%
    51 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    7.7
    77%
    46 Ratings

    Contract management

    N/A
    0 Ratings
    7.4
    74%
    49 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.2
    82%
    48 Ratings

    Interaction tracking

    N/A
    0 Ratings
    8.8
    88%
    48 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.7
    77%
    48 Ratings

    Customer Service & Support

    Hiver

    Feature Set Not Supported
    N/A
    8.4

    SAP Sales Cloud

    84%
    SAP Sales Cloud ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    8.3
    83%
    41 Ratings

    Call center management

    N/A
    0 Ratings
    8.5
    85%
    41 Ratings

    Help desk management

    N/A
    0 Ratings
    8.4
    84%
    40 Ratings

    Marketing Automation

    Hiver

    Feature Set Not Supported
    N/A
    7.8

    SAP Sales Cloud

    78%
    SAP Sales Cloud ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    7.8
    78%
    44 Ratings

    Email marketing

    N/A
    0 Ratings
    7.9
    79%
    38 Ratings

    CRM Project Management

    Hiver

    Feature Set Not Supported
    N/A
    8.3

    SAP Sales Cloud

    83%
    SAP Sales Cloud ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    8.6
    86%
    44 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.0
    80%
    38 Ratings

    Reporting

    N/A
    0 Ratings
    8.3
    83%
    40 Ratings

    CRM Reporting & Analytics

    Hiver

    Feature Set Not Supported
    N/A
    7.7

    SAP Sales Cloud

    77%
    SAP Sales Cloud ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    7.4
    74%
    45 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    8.1
    81%
    45 Ratings

    Customizable reports

    N/A
    0 Ratings
    7.5
    75%
    50 Ratings

    Customization

    Hiver

    Feature Set Not Supported
    N/A
    7.9

    SAP Sales Cloud

    79%
    SAP Sales Cloud ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    8.0
    80%
    50 Ratings

    Custom objects

    N/A
    0 Ratings
    7.9
    79%
    48 Ratings

    Scripting environment

    N/A
    0 Ratings
    7.5
    75%
    43 Ratings

    API for custom integration

    N/A
    0 Ratings
    8.3
    83%
    43 Ratings

    Security

    Hiver

    Feature Set Not Supported
    N/A
    8.6

    SAP Sales Cloud

    86%
    SAP Sales Cloud ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    8.6
    86%
    50 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    8.6
    86%
    46 Ratings

    Social CRM

    Hiver

    Feature Set Not Supported
    N/A
    8.1

    SAP Sales Cloud

    81%
    SAP Sales Cloud ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    8.3
    83%
    32 Ratings

    Social engagement

    N/A
    0 Ratings
    8.0
    80%
    31 Ratings

    Integrations with 3rd-party Software

    Hiver

    Feature Set Not Supported
    N/A
    8.0

    SAP Sales Cloud

    80%
    SAP Sales Cloud ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    8.3
    83%
    41 Ratings

    Compensation management

    N/A
    0 Ratings
    7.7
    77%
    33 Ratings

    Platform

    Hiver

    Feature Set Not Supported
    N/A
    6.9

    SAP Sales Cloud

    69%
    SAP Sales Cloud ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    6.9
    69%
    43 Ratings

    Attribute Ratings

    • SAP Sales Cloud is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating

    Likelihood to Recommend

    1.4

    Hiver

    14%
    3 Ratings
    8.2

    SAP Sales Cloud

    82%
    63 Ratings

    Likelihood to Renew

    Hiver

    N/A
    0 Ratings
    8.8

    SAP Sales Cloud

    88%
    5 Ratings

    Usability

    3.0

    Hiver

    30%
    1 Rating
    7.9

    SAP Sales Cloud

    79%
    8 Ratings

    Availability

    Hiver

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Performance

    Hiver

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Support Rating

    4.0

    Hiver

    40%
    1 Rating
    9.2

    SAP Sales Cloud

    92%
    15 Ratings

    Online Training

    Hiver

    N/A
    0 Ratings
    7.0

    SAP Sales Cloud

    70%
    2 Ratings

    Implementation Rating

    Hiver

    N/A
    0 Ratings
    8.0

    SAP Sales Cloud

    80%
    2 Ratings

    Product Scalability

    Hiver

    N/A
    0 Ratings
    7.9

    SAP Sales Cloud

    79%
    22 Ratings

    Likelihood to Recommend

    Hiver

    Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
    Read full review

    SAP

    When users engage with our website and request any information, it immediately notifies them. Large numbers of workloads and customer data can be stored in the secure database that is offered. The sales and marketing team can enhance and better understand customer difficulties thanks to data insights obtained from our marketing websites. When we encounter a difficulty, the SAP customer care team is there to support us and responds quickly when assistance is required.
    Read full review

    Pros

    Hiver

    • It's easy to set up, and manage ongoing.
    • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
    • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
    Read full review

    SAP

    • Easy to configure based on our business needs.
    • Seamless Integrations with SAP ERP which makes it much more robust and powerful in managing all our marketing strategies.
    • Periodic upgrade of features like sales advice, sales estimation, and sales facilitation, based on my organisation demands. Which makes this tool very effective and robust.
    • Helps us to break down information silos to understand customers issues and discover new opportunities to nurture our customers relationship.
    Read full review

    Cons

    Hiver

    • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
    Read full review

    SAP

    • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
    • The help pages could be more informational and user friendly.
    Read full review

    Pricing Details

    Hiver

    Starting Price

    $14 /user/month

    Editions & Modules

    Hiver editions and modules pricing
    EditionModules
    PLUS PLAN$14.001
    PREMIUM PLAN$22.002
    ENTERPRISE PLAN$34.003

    Footnotes

    1. /user/month
    2. /user/month
    3. /user/month

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    SAP Sales Cloud

    Starting Price

    Editions & Modules

    SAP Sales Cloud editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Pricing Info

      Likelihood to Renew

      Hiver

      No answers on this topic

      SAP

      I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
      Read full review

      Usability

      Hiver

      Easy to use
      Read full review

      SAP

      In short, SAP CRM is a complete service that will help improve marketing strategy and productivity. It covers various topics, from big data analytics to resource management and housing sales data. SAP CRM has a long list of features and can do them all.
      Read full review

      Reliability and Availability

      Hiver

      No answers on this topic

      SAP

      Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
      Read full review

      Support Rating

      Hiver

      Support is there, can be slow at times.
      Read full review

      SAP

      SAP's customer service is quick and efficient, with a response time of fewer than some minutes. In either case, you'll get instant help from the vendor or online forums. In addition, the vendor provides excellent global support for this tool. Like Salesforce, SugarCRM, etc., it's probably fine as a standalone CRM option.
      Read full review

      Online Training

      Hiver

      No answers on this topic

      SAP

      Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
      Read full review

      Implementation Rating

      Hiver

      No answers on this topic

      SAP

      The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
      Read full review

      Alternatives Considered

      Hiver

      Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
      Read full review

      SAP

      The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
      Read full review

      Scalability

      Hiver

      No answers on this topic

      SAP

      The biggest plus point with SAP Sales cloud is that it is accessible irrespective of the geography and devices and other such complexities. One can monitor their processes from anywhere which makes it ideal for large organizations that are looking for innovative on cloud solutions. It certainly saves major costs and results in smooth transfer of information which gives agility to the entire process.
      Read full review

      Return on Investment

      Hiver

      • Hiver has increased the efficiency by which we address emailed questions and concerns.
      • Hiver increases transparency between team members.
      • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
      Read full review

      SAP

      • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
      • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
      • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
      Read full review

      Screenshots

      Add comparison