Hiver vs. SAP Sales Cloud

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Hiver
Score 6.8 out of 10
N/A
Hiver helps you manage customer support and sales right from your Gmail. With Hiver, teams can collaborate on Shared email accounts like support@ or sales@ without having to leave their Gmail accounts. Hiver works like a full-fledged help desk, built right into Gmail. It gives you everything you need to do outstanding customer support, without any of the complexities and feature overload that come with other help desk products. Hiver is used by thousands of companies…
$14
/user/month
SAP Sales Cloud
Score 8.3 out of 10
N/A
SAP Sales Cloud (formerly SAP Cloud for Sales) is a cloud sales application with sales automation, enterprise resource planning (ERP) integration, and collaboration capabilities.N/A
Pricing
HiverSAP Sales Cloud
Editions & Modules
PLUS PLAN
$14.00
/user/month
PREMIUM PLAN
$22.00
/user/month
ENTERPRISE PLAN
$34.00
/user/month
No answers on this topic
Offerings
Pricing Offerings
HiverSAP Sales Cloud
Free Trial
YesNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
HiverSAP Sales Cloud
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Hiver
1.8
3 Ratings
SAP Sales Cloud
-
Ratings
Organize and prioritize service tickets1.23 Ratings00 Ratings
Ticket creation and submission2.23 Ratings00 Ratings
Ticket response2.23 Ratings00 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Hiver
3.1
3 Ratings
SAP Sales Cloud
-
Ratings
Email support3.13 Ratings00 Ratings
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.4
52 Ratings
Customer data management / contact management00 Ratings9.051 Ratings
Workflow management00 Ratings8.252 Ratings
Territory management00 Ratings8.146 Ratings
Opportunity management00 Ratings8.550 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings8.145 Ratings
Contract management00 Ratings8.048 Ratings
Quote & order management00 Ratings8.547 Ratings
Interaction tracking00 Ratings9.147 Ratings
Channel / partner relationship management00 Ratings8.147 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.1
42 Ratings
Case management00 Ratings8.140 Ratings
Call center management00 Ratings8.440 Ratings
Help desk management00 Ratings7.939 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.0
43 Ratings
Lead management00 Ratings7.843 Ratings
Email marketing00 Ratings8.237 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.4
46 Ratings
Task management00 Ratings8.843 Ratings
Billing and invoicing management00 Ratings8.037 Ratings
Reporting00 Ratings8.439 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
7.9
50 Ratings
Forecasting00 Ratings7.744 Ratings
Pipeline visualization00 Ratings8.244 Ratings
Customizable reports00 Ratings7.949 Ratings
Customization
Comparison of Customization features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.0
49 Ratings
Custom fields00 Ratings8.149 Ratings
Custom objects00 Ratings7.747 Ratings
Scripting environment00 Ratings7.842 Ratings
API for custom integration00 Ratings8.242 Ratings
Security
Comparison of Security features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.6
50 Ratings
Single sign-on capability00 Ratings8.749 Ratings
Role-based user permissions00 Ratings8.645 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.2
31 Ratings
Social data00 Ratings8.331 Ratings
Social engagement00 Ratings8.130 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
8.3
42 Ratings
Marketing automation00 Ratings8.540 Ratings
Compensation management00 Ratings8.132 Ratings
Platform
Comparison of Platform features of Product A and Product B
Hiver
-
Ratings
SAP Sales Cloud
7.3
42 Ratings
Mobile access00 Ratings7.342 Ratings
User Ratings
HiverSAP Sales Cloud
Likelihood to Recommend
1.2
(3 ratings)
8.6
(62 ratings)
Likelihood to Renew
-
(0 ratings)
9.0
(6 ratings)
Usability
3.0
(1 ratings)
7.8
(8 ratings)
Availability
-
(0 ratings)
8.0
(2 ratings)
Performance
-
(0 ratings)
8.0
(2 ratings)
Support Rating
4.0
(1 ratings)
9.1
(15 ratings)
Online Training
-
(0 ratings)
7.0
(2 ratings)
Implementation Rating
-
(0 ratings)
8.0
(2 ratings)
Product Scalability
-
(0 ratings)
9.1
(21 ratings)
User Testimonials
HiverSAP Sales Cloud
Likelihood to Recommend
Hiver
Any work environment where more than one team member is able to address certain customer requests. We used to use Groups, but then it was confusing as to whether or not someone responded, and we needed more transparency between team members. Another example is a person emailing with a billing question. We used to reply and add the billing department's email address or forward the email to billing, but with Hiver, simply assigning it to the billing HIVER Inbox allows anyone to reply directly to the customer without the issue of either the customer or team member remembering to reply all or accidentally replying only to the team member forwarding the email.
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SAP
It Instantly accesses the actual analytical data. What I like the most is the great possibility to manage the marketing expenditure or all the marketing tasks under the tool. Everything works particularly well because the front end is always very clearly structured and you always have a glimpse. However, complexity can be reduced in upcoming versions.
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Pros
Hiver
  • It's easy to set up, and manage ongoing.
  • The customer service and support is amazing- I get check ins, quick responses to enquiries and extras from time to time.
  • It knows what it's doing- it's here to take the issue of gmail not being the best when it comes to shared inboxes and it has provided the perfect solution!
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SAP
  • The platform makes it easy to monitor progress and generate and view reports, which helps us better understand the data we've gathered.
  • Case management from beginning to end is excellent, and the mobile application is incredible but somewhat limited in functionality, although it is well worth using.
  • Intuitive and easy to use, it is possible to manage multiple emails and establish a pattern for automated responses.
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Cons
Hiver
  • There is currently no way to create a support ticket unless related to an email already received. It would be extremely beneficial to be able to take a call and create a support ticket within HIVER based on the call in the same manner that we can create a ticket from an inbound email.
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SAP
  • Their customer support is very difficult to reach out to - there needs to be a better option to chat with customer support than to constantly be transferred to different departments.
  • The help pages could be more informational and user friendly.
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Likelihood to Renew
Hiver
No answers on this topic
SAP
I know what SAP CRM can do in the future. We are very happy with the product and think it is a great choice for both SAP ERP users and even those who do not use other SAP products. We have both Salesforce and SAP CRM, and we feel that Salesforce is a good product for a few years, but SAP CRM is a more fully-featured product and is a better choice for complex organizations capable of running installed software of this complexity. It is often just a question of budget.
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Usability
Hiver
Easy to use
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SAP
Using SAP CRM can help boost productivity, efficiency, and marketing strategy. Improvements are needed to make the architecture more user-friendly. Training is required, which is never easy when a new employee joins. It's not just for a single domain but for multiple threads that run simultaneously in companies.
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Reliability and Availability
Hiver
No answers on this topic
SAP
Product was mostly available. A couple accessibility issues did exist when sending API calls, and there was either no response, or a delayed response.
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Support Rating
Hiver
Support is there, can be slow at times.
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SAP
I never asked for support from SAP people and it was just our internal colleagues who were trained for this. Not sure if there is an option for them to help us in case of day-to-day issues we might face. I wish they had a better UI which would need lesser support.
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Online Training
Hiver
No answers on this topic
SAP
Training was mostly completed over a couple conference calls, and reading the API documentation. Our developers were able to implement quickly after reading the documentation.
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Implementation Rating
Hiver
No answers on this topic
SAP
The API documentation is good. Development team was able to implement in under two weeks, and normally we were told it was a 12-14 week process.
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Alternatives Considered
Hiver
Hiver was the only option we looked at. There didn't appear to be many alternatives in the market
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SAP
The main reason we decided to change the service is that the one we had previously had flaws in some of its functionalities such as sending email marketing and that is why we decided to make a change and adopt a new service to eliminate any persistent problems. Before acquiring "SAP CRM", we first evaluated all its functionalities and it seemed like a very good alternative since it has everything we need to address various job roles within our company.
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Scalability
Hiver
No answers on this topic
SAP
The platform is simple to use in many departments, and performance can be monitored effectively. The majority of channels have been digitalized, which has boosted output and enhanced consumer experiences. The majority of applications from different departments have been integrated with the ERP system, which has improved teamwork and standardized processes. Sales representatives may go deeper and give potential customers the most helpful information by monitoring performance.
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Return on Investment
Hiver
  • Hiver has increased the efficiency by which we address emailed questions and concerns.
  • Hiver increases transparency between team members.
  • Information pertinent to one or more team members is searchable by all applicable team members making it easier to research a situation that otherwise could have been stored in details across separate member email histories.
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SAP
  • Fast user adoption due to easy of use web based user interface compared to traditional SAP transaction codes.
  • Streamlining of business processing due to consolidation of functionality within SAP Sales Cloud screens.
  • Lower cost of integration to SAP ERP ECC or S/4HANA using prebuilt seamless connectors.
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