What users are saying about
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Top Rated
896 Ratings
39 Ratings

Hootsuite

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Top Rated
896 Ratings
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Score 8 out of 100
39 Ratings
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Score 8.6 out of 100

Feature Set Ratings

  • Hootsuite ranks higher in 1 feature set: Marketing
  • Sendible ranks higher in 6 feature sets: Listening/monitoring, Publishing, Engagement, Channel coverage/integration, Reporting/analytics, Account management

Listening/monitoring

7.6

Hootsuite

76%
8.3

Sendible

83%
Sendible ranks higher in 4/4 features

Boolean keyword searches

7.5
75%
133 Ratings
8.0
80%
5 Ratings

Filtering out noise/spam

7.3
73%
143 Ratings
8.0
80%
4 Ratings

Sentiment analysis

7.6
76%
136 Ratings
8.0
80%
4 Ratings

Broad channel coverage

8.2
82%
189 Ratings
9.0
90%
6 Ratings

Publishing

8.2

Hootsuite

82%
8.4

Sendible

84%
Sendible ranks higher in 3/4 features

Content planning and scheduling

9.0
90%
258 Ratings
9.0
90%
11 Ratings

Audience targeting

7.8
78%
180 Ratings
8.5
85%
9 Ratings

Content optimization

7.9
79%
213 Ratings
8.1
81%
9 Ratings

Workflow management

8.2
82%
219 Ratings
8.1
81%
10 Ratings

Engagement

7.8

Hootsuite

78%
9.2

Sendible

92%
Sendible ranks higher in 3/3 features

Automated routing and prioritization

7.7
77%
157 Ratings
9.0
90%
8 Ratings

Customer interaction histories

7.8
78%
166 Ratings
9.5
95%
7 Ratings

Bulk actions

8.0
80%
188 Ratings
9.0
90%
8 Ratings

Marketing

7.6

Hootsuite

76%
7.0

Sendible

70%
Sendible ranks higher in 3/4 features

Lead generation

7.1
71%
128 Ratings
9.0
90%
4 Ratings

Content marketing

8.2
82%
189 Ratings
9.0
90%
9 Ratings

Paid media management

7.4
74%
122 Ratings
1.0
10%
1 Rating

Campaigns and promotions

7.6
76%
164 Ratings
9.0
90%
2 Ratings

Channel coverage/integration

8.5

Hootsuite

85%
9.2

Sendible

92%
Sendible ranks higher in 6/7 features

Twitter

9.1
91%
237 Ratings
9.0
90%
9 Ratings

Facebook

9.0
90%
245 Ratings
9.0
90%
11 Ratings

LinkedIn

8.7
87%
219 Ratings
9.0
90%
10 Ratings

Google+

8.9
89%
60 Ratings
10.0
100%
8 Ratings

Instagram

8.2
82%
216 Ratings
9.0
90%
8 Ratings

Pinterest

7.7
77%
119 Ratings
9.0
90%
3 Ratings

YouTube

7.9
79%
115 Ratings
9.0
90%
6 Ratings

Reporting/analytics

7.9

Hootsuite

79%
9.2

Sendible

92%
Sendible ranks higher in 3/3 features

Campaign success analytics

7.9
79%
191 Ratings
9.0
90%
9 Ratings

Real-time tracking

7.9
79%
198 Ratings
9.5
95%
7 Ratings

Competitor analysis

7.7
77%
132 Ratings
9.0
90%
4 Ratings

Account management

8.2

Hootsuite

82%
9.0

Sendible

90%
Sendible ranks higher in 2/2 features

Role-based user permissions & privileges

8.5
85%
190 Ratings
9.0
90%
10 Ratings

Mobile access

8.0
80%
210 Ratings
9.0
90%
8 Ratings

Attribute Ratings

  • Hootsuite is rated higher in 1 area: Likelihood to Renew
  • Sendible is rated higher in 2 areas: Likelihood to Recommend, Support Rating
  • Hootsuite and Sendible are tied in 1 area: Usability

Likelihood to Recommend

8.3

Hootsuite

83%
315 Ratings
8.7

Sendible

87%
15 Ratings

Likelihood to Renew

8.8

Hootsuite

88%
80 Ratings
8.0

Sendible

80%
4 Ratings

Usability

9.0

Hootsuite

90%
27 Ratings
9.0

Sendible

90%
3 Ratings

Availability

10.0

Hootsuite

100%
36 Ratings

Sendible

N/A
0 Ratings

Performance

10.0

Hootsuite

100%
32 Ratings

Sendible

N/A
0 Ratings

Support Rating

8.1

Hootsuite

81%
202 Ratings
9.7

Sendible

97%
3 Ratings

In-Person Training

6.0

Hootsuite

60%
1 Rating

Sendible

N/A
0 Ratings

Online Training

10.0

Hootsuite

100%
8 Ratings

Sendible

N/A
0 Ratings

Implementation Rating

10.0

Hootsuite

100%
65 Ratings

Sendible

N/A
0 Ratings

Likelihood to Recommend

Hootsuite

Hootsuite is excellent for teams (or individuals) who want a comprehensive tool to manage all of their social media platforms. Hootsuite makes it easy to launch campaigns, track results, follow up with constituents, and more. However, it's not magic and can't do all of the work for you. In order to get the most out of Hootsuite, you will still need a strategic plan for your social media marketing overall.
Anonymous | TrustRadius Reviewer

Sendible

I have a fairly straightforward use case for Sendible and it meets almost all of my needs. If you are a small company that needs a collaborative solution to social media content creation, and likely has a small team (or no team) to manage social media postings, I think Sendible is likely a great tool to schedule posts and largely automate social media marketing. A larger company or more involved marketing team could still use Sendible to schedule and collaborate on posts. However, there may be additional features they may want or need (like the ability to promote posts) that may not be available with Sendible.
Anonymous | TrustRadius Reviewer

Pros

Hootsuite

  • The product has a really interactive media library which is very helpful even when we are out of images.
  • Customer support of this tool is also very understandable and interactive due to which the experience goes very smoothly.
  • It would not be wrong to say that the usability of this product is one of the greatest strengths of Hootsuite.
  • With this tool modification of scheduled posts is just so simple and easy to do which yields great results as well.
Jake Widner | TrustRadius Reviewer

Sendible

  • Easy to schedule and post to all of your social media platforms.
  • Customer support is very accommodating and always there to help. I have never had an issue with reaching someone whether it was for a quick question or to demo other features.
  • They have an awesome affiliate program (example: I earned over $600 from one company clicking through an signing up from my affiliate link - yay!)
  • Compared to other social media platforms, Sendible has been the most robust with features and ease of use.
  • They are always making advances and upgrades to their service offerings to better meet the needs of their customers.
Lee'Ann Burgess | TrustRadius Reviewer

Cons

Hootsuite

  • Influencer recruitment - we would like to be able to research potential influencers to join our program.
  • Poor reporting and analytics within each platform within the Pro version.
  • Somewhat expensive for the functionality provided.
  • Only 1 user account provided in the Pro version.
Jeff Thomas | TrustRadius Reviewer

Sendible

  • Inbox. The inbox of incoming messages/posts is very clunky. Threads are separated into individual messages, making it difficult to follow conversations.
  • Reporting. The included reporting features are limited and don't allow for enough customization to be worth using.
  • Hashtags. When discussing the 10 most common mistakes (or whatever the title might be), we are unable to say "You won't believe #3" because the system reads this as a hashtag to link rather than just a number. It adds on editing time when approving posts.
  • Default settings. As a Social Media Manager, it is annoying to have myself set as default when looking at the content calendar. I don't write the posts, just approved and schedule them, so manually entering in my writers' names in the filters could be made easier by making this an editable feature.
  • Instagram. You cannot post multiple images in a single Instagram post from Sendible.
  • Service Lists. They are supposed to be helpful in grouping your services (we do this by brand), however, these lists don't pull the information you put on individual services. So if I have a list with Facebook, Instagram, and Pinterest for Brand A, you can't just add the Brand A Service List filter onto the calendar and see all of those posts that are scheduled. They don't seem to have much purpose at all.
Megan Lemons | TrustRadius Reviewer

Pricing Details

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

$49 per month

Hootsuite Editions & Modules

Edition
Professional$491
Team$1291
Business$7391
EnterpriseContact for Pricing
  1. per month
  2. none
Additional Pricing Details
Free - 1 user / 2 social accounts Professional @ $49/month - 1 user / 10 social accounts Team @ $129/month - 3 users / 20 social accounts Business - starting @ $739/month - 5 users / 35 social accounts Enterprise - contact for pricing, unlimited users / 50+ social accounts

Sendible

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$9.99 per month

Sendible Editions & Modules

Edition
Creator$291
Traction$891
Scale$1991
Expansion$3991
Custom White Labelprice on request
  1. per month
  2. none
Additional Pricing Details
15% discount if paying annually. 15% monthly discount or 25% annual discount offered to non-profits.

Likelihood to Renew

Hootsuite

Hootsuite 8.8
Based on 80 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Sendible

Sendible 8.0
Based on 4 answers
If I am given a larger budget to work with then I'd like a program that tracks and collects my PR hits, as well as sends me important info to respond to. I realy like the way New Brand Analytics tracks my Trip Advisor,etc ratings
Anonymous | TrustRadius Reviewer

Usability

Hootsuite

Hootsuite 9.0
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Sendible

Sendible 9.0
Based on 3 answers
Sendible is 100% web based so managing social media platforms can be done from anywhere with internet connectivity. During registration, Sendible takes its users on a tour of its main features. The sleek design was engineered by professionals who have great interest in social media marketing. There is ample support in case users get lost and there is no learning curve.
Daniel Cooper | TrustRadius Reviewer

Reliability and Availability

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Performance

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Support Rating

Hootsuite

Hootsuite 8.1
Based on 202 answers
Ratings for Hootsuite are based on a number of items:
  • Use case: great for social media management, community management, and drafting.
  • Visibility: internal and external stakeholders are able to see what's going live in a one-stop-shop due to its UI
  • Price-point: Depending on your client portfolio and size, the pricing is overall affordable.
  • Ease of use: Its platform is straightforward and you can easily learn how to navigate it on your own.
Kimberly Phan | TrustRadius Reviewer

Sendible

Sendible 9.7
Based on 3 answers
Sendible has a great resource center which I have used multiple times throughout my year using the platform. There are plenty of troubleshooting articles and guides that make it easy to uncover the root of any small issues I may have.
Anonymous | TrustRadius Reviewer

In-Person Training

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Online Training

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Implementation Rating

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Sendible

No score
No answers yet
No answers on this topic

Alternatives Considered

Hootsuite

Hootsuite was a great entry-level tool v/s some of the other tools like Falcon and Netbase in terms of breadth of features and solutions across verticals. I feel Hootsuite does a great job for D2C brands v/s enterprise solutions that need a more robust set of features and deeper analytics.
Mithil Patel | TrustRadius Reviewer

Sendible

Sendible totally knocks the rest of the competition out of the water. I have literally tried every single other scheduling app that out there and this platform is the best to view and keep scheduled posts up with ease. You can read and respond to messages right from the home screen and organize how you want to see your feed.
olivia lori | TrustRadius Reviewer

Scalability

Hootsuite

We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Sendible

No answers on this topic

Return on Investment

Hootsuite

  • Really helps with content management
  • Helps show a visual representation of the number of posts per month/quarter as well as results on those posts
  • Helped manage inbound messages from consumers on our social channels, and was especially helpful on Twitter and Facebook where we got a lot of customer service messages
Corinne Malo | TrustRadius Reviewer

Sendible

  • Our case study on the Pinterest side of things was remarkable. Allowing us to schedule our pins in advance meant we could publish at a higher frequency and also at more meaningful times. It impacted our Pinterest growth and conversions from Pinterest very noticeably.
Anonymous | TrustRadius Reviewer

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