What users are saying about
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Top Rated
668 Ratings
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Top Rated
85 Ratings

Hootsuite

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Top Rated
668 Ratings
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Score 7.8 out of 100

Zoho Desk

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Top Rated
85 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Hootsuite

Hootsuite is well suited for those managing a single social media account or dozens. It can be used by small businesses all the way up to large scale marketing agencies. The ability to post to multiple channels at once is so incredibly helpful and a huge time saver. Give it a try, you will be glad you did.
Anonymous | TrustRadius Reviewer

Zoho Desk

Zoho Desk is helping me a lot in managing the customer support along with the customer support team effectively. Clear and clean dashboard with robust UI helping me to be more productive at work. Support and ticketing need to be updated in the near future. Other than that, it is a great platform to have in the organization and I would recommend this to other businesses too.
Sofia Martinez | TrustRadius Reviewer

Feature Rating Comparison

Listening/monitoring

Hootsuite
7.5
Zoho Desk
Boolean keyword searches
Hootsuite
7.5
Zoho Desk
Filtering out noise/spam
Hootsuite
7.0
Zoho Desk
Sentiment analysis
Hootsuite
6.9
Zoho Desk
Broad channel coverage
Hootsuite
8.5
Zoho Desk

Publishing

Hootsuite
8.3
Zoho Desk
Content planning and scheduling
Hootsuite
9.2
Zoho Desk
Audience targeting
Hootsuite
7.8
Zoho Desk
Content optimization
Hootsuite
7.9
Zoho Desk
Workflow management
Hootsuite
8.5
Zoho Desk

Engagement

Hootsuite
8.2
Zoho Desk
Automated routing and prioritization
Hootsuite
7.9
Zoho Desk
Customer interaction histories
Hootsuite
8.1
Zoho Desk
Bulk actions
Hootsuite
8.5
Zoho Desk

Marketing

Hootsuite
7.0
Zoho Desk
Lead generation
Hootsuite
7.2
Zoho Desk
Content marketing
Hootsuite
7.4
Zoho Desk
Paid media management
Hootsuite
6.6
Zoho Desk
Campaigns and promotions
Hootsuite
6.9
Zoho Desk

Channel coverage/integration

Hootsuite
8.6
Zoho Desk
Twitter
Hootsuite
9.4
Zoho Desk
Facebook
Hootsuite
9.2
Zoho Desk
LinkedIn
Hootsuite
8.9
Zoho Desk
Google+
Hootsuite
8.8
Zoho Desk
Instagram
Hootsuite
7.9
Zoho Desk
Pinterest
Hootsuite
8.2
Zoho Desk
YouTube
Hootsuite
7.6
Zoho Desk

Reporting/analytics

Hootsuite
7.4
Zoho Desk
Campaign success analytics
Hootsuite
7.5
Zoho Desk
Real-time tracking
Hootsuite
7.5
Zoho Desk
Competitor analysis
Hootsuite
7.3
Zoho Desk

Account management

Hootsuite
8.3
Zoho Desk
Role-based user permissions & privileges
Hootsuite
8.6
Zoho Desk
Mobile access
Hootsuite
8.0
Zoho Desk

Incident and problem management

Hootsuite
Zoho Desk
10.0
Organize and prioritize service tickets
Hootsuite
Zoho Desk
10.0
Expert directory
Hootsuite
Zoho Desk
10.0
Subscription-based notifications
Hootsuite
Zoho Desk
10.0
ITSM collaboration and documentation
Hootsuite
Zoho Desk
10.0
Ticket creation and submission
Hootsuite
Zoho Desk
10.0
Ticket response
Hootsuite
Zoho Desk
10.0

Self Help Community

Hootsuite
Zoho Desk
10.0
External knowledge base
Hootsuite
Zoho Desk
10.0
Internal knowledge base
Hootsuite
Zoho Desk
10.0

Multi-Channel Help

Hootsuite
Zoho Desk
10.0
Customer portal
Hootsuite
Zoho Desk
10.0
Email support
Hootsuite
Zoho Desk
10.0
Help Desk CRM integration
Hootsuite
Zoho Desk
10.0

Pros

Hootsuite

  • The great thing about it is that it allows us in making schedules for social media posts belonging to different pages.
  • I strongly appreciate its analytics and tracking the most which help us a lot in facilitating our business in many ways. It let us organize our whole social media. It has made our marketing staff contented.
  • This is the most helpful tool in tracking matrices, followers, posts, and weekly activities as well.
  • This superb tool helps us in keeping the whole social media at a single location.
Jennifer Osborne | TrustRadius Reviewer

Zoho Desk

  • Macros - These are great ! You can auto assign based on many different criteria. Easy to build as well.
  • Customization - Easy to build customizations at your fingertips. It helps when you need just a little bit more information to perform the tasks at hand.
Anonymous | TrustRadius Reviewer

Cons

Hootsuite

  • I personally don't like the way Hootsuite displays multiple social channels on the interface. It's very utilitarian and it does have a modern look, but there's just something about the multiple column look that really bugs me. It feels a bit dated and cluttered.
  • I've used both the free and the pro versions before. Pro is somewhat overpriced for the value that it provides and the free version limits you to too few social profiles which puts you in a position to either overpay or go to another option like Buffer which is cheaper but isn't as reliable. I'd say somewhere around $12-15/mo. would make the single-user Pro tier more palatable.
Garrett Genest | TrustRadius Reviewer

Zoho Desk

  • The filtering system at times can not be as responsive as expected. On Zogo desk can try to filter out non-relevant tickets but they can still show in results
  • You can run reports on Zoho based on any built in fields, but cannot run anything that comes from freetext, or responses based on keywords
  • Zoho Assist at times fails to send the invite to the customer
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hootsuite

Hootsuite 8.4
Based on 74 answers
At this time we are satisfied that Hootsuite offers the most of what we are looking for at the most reasonable price point. As the social media landscape and monitoring/scheduling software changes, so do our needs. We re-evaluate our tools semi-annually or as new tools emerge onto the market. If we find at any point that we aren't gaining an advantage, then we are open to switching products.
Laura Pence | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Usability

Hootsuite

Hootsuite 9.1
Based on 27 answers
The layout of horizontal columns for each stream or search is a very cumbersome way to display information. There isn't an easy way to sort, filter, or otherwise re-organize the streams to limit the current view to relevancy. This is one of the primary reasons why we plan to move to another platform.
Matthew Hardesty | TrustRadius Reviewer

Zoho Desk

Zoho Desk 8.8
Based on 12 answers
Zoho Desk on operational capacity is the most effective help desk we have come across, as it is suitable for businesses of all forms and shapes, from large to small. Again, Zoho Desk captures the attention of all clients, and on time, offers solutions to their demands without failing. Lastly, Zoho Desk requires no extra skill to execute the program.
Hildah Kay | TrustRadius Reviewer

Reliability and Availability

Hootsuite

Hootsuite 10.0
Based on 36 answers
Any outages are communicated in advance and have not been a problem. We let our clients know based on communications from HootSuite.Since we operate 24/7 with multiple shifts, planned outages can interfere with our operations, but we can always work around it.
Anonymous | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Performance

Hootsuite

Hootsuite 10.0
Based on 32 answers
Hootsuite makes passing on articles from the web very easy- when it works! I have had a number of gliches with Chrome where it does not open properly and the solution (after some toing and froing with support) was to uninstall and reinstall. The support staff are always very helpful (which is great!) but the gliches..... well, they suck when you are already busy!
Michael Royal | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Support Rating

Hootsuite

Hootsuite 7.8
Based on 63 answers
Their customer support has been very helpful during the few times I have contacted them. They seem to be knowledgeable and friendly. As users, you can reach them via email, live chat, tickets, and tweeter. They have a help center within the app that provides users with step-by-step guides and a resource library.
Mahmoud Farag | TrustRadius Reviewer

Zoho Desk

Zoho Desk 7.9
Based on 12 answers
Their support is excellent. They are always available to answer all your queries and doubts. Be it a call or email or even live chat. You will always get a prompt response from their customer support executives. They are very much familiar with the product and all its functionality. Sometimes you get stuck and don’t know what to do. They are always there for your questions
Anonymous | TrustRadius Reviewer

In-Person Training

Hootsuite

Hootsuite 6.0
Based on 1 answer
Very easy to teach and learn
Jessica Rudolph | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Online Training

Hootsuite

Hootsuite 10.0
Based on 8 answers
Would rate it a 10. We received two hours of online training and it was of very high-quality. HootSuite also offers HootSuite University which is an extremely comprehensive training portal with self-paced quizzes, training webinars and videos, best-practice papers, product certification, and access to a network of external experts. This is a fantastic resource.
Anonymous | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Implementation Rating

Hootsuite

Hootsuite 10.0
Based on 65 answers
One person of the organization must take the time to understand the product throughly. Next that person should work with the Hootsuite team to maximize the architecture of your platform and mitigate any problems that may crop up. Also, if a team members voices a concern or is having a problem roll your sleeves up and help them if not it can kill support for the product and end any chances of a renewal. Lastly, set aside enough time to allow for training and refresher training. Solve all problems ambiguity can not be permitted
Edgar Carpenter IV | TrustRadius Reviewer

Zoho Desk

No score
No answers yet
No answers on this topic

Alternatives Considered

Hootsuite

Sprout Social has a better UI than Hootsuite. It uses a single feed approach compared to the multi-column layout that allows you to check and uncheck filters based on what you'd like to see at a given moment. Overall, Hootsuite was a better choice for our team given the stronger analytics reporting that it provided. Being in a data-driven business, this was particularly important to us to be able to provide performance metrics to leadership. Both tools are fairly similar, so it really is a toss-up in terms of which you should choose.
Anonymous | TrustRadius Reviewer

Zoho Desk

After trialing and using Zoho Desk, we decided to move onto another product. Zoho has many features that make it a great product, but ease and intuitiveness of use was lacking for us.
David Yates | TrustRadius Reviewer

Scalability

Hootsuite

We haven't needed to scale it all.
Anonymous | TrustRadius Reviewer

Zoho Desk

No answers on this topic

Return on Investment

Hootsuite

  • Honestly, Hootsuite has been pretty close to a wash for us. The frequency with which we've had to wrestle with our Facebook Business connection has caused us to repeatedly put Hootsuite on the shelf and opt for manual posting to both FB and Instagram.
  • During the times it functioned properly, Hootsuite probably saved us around an hour of work per day, if you factor in both time required to post to various platforms and potential time spent ensuring/editing consistency between posts.
Brock Ross | TrustRadius Reviewer

Zoho Desk

  • Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
  • By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
  • All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
David Cook | TrustRadius Reviewer

Screenshots

Pricing Details

Hootsuite

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Hootsuite Editions & Modules

Edition
Professional$49.001
Team$129.002
Business$599.003
EnterpriseContact for Pricing
  1. per month (1 user / 10 social profiles)
  2. per month (3 users / 20 social profiles)
  3. per month (5, up to 10 users / 35 social profiles)
Additional Pricing Details
For feature comparison across our different plans, please visit: https://www.hootsuite.com/plans

Zoho Desk

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required

Zoho Desk Editions & Modules

Edition
Free$0
Professional$232
Enterprise$402
Standard$142
  1. per user
Additional Pricing Details

Rating Summary

Likelihood to Recommend

Hootsuite
8.5
Zoho Desk
8.5

Likelihood to Renew

Hootsuite
8.4
Zoho Desk

Usability

Hootsuite
9.1
Zoho Desk
8.8

Reliability and Availability

Hootsuite
10.0
Zoho Desk

Performance

Hootsuite
10.0
Zoho Desk

Support Rating

Hootsuite
7.8
Zoho Desk
7.9

In-Person Training

Hootsuite
6.0
Zoho Desk

Online Training

Hootsuite
10.0
Zoho Desk

Implementation Rating

Hootsuite
10.0
Zoho Desk

Add comparison