What users are saying about
45 Ratings
52 Ratings
45 Ratings
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Score 5.8 out of 100
52 Ratings
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Score 8.9 out of 100

Attribute Ratings

  • HostGator is rated higher in 1 area: Likelihood to Renew
  • WP Engine is rated higher in 1 area: Likelihood to Recommend
  • HostGator and WP Engine are tied in 1 area: Support Rating

Likelihood to Recommend

4.6

HostGator

46%
19 Ratings
8.9

WP Engine

89%
28 Ratings

Likelihood to Renew

8.0

HostGator

80%
1 Rating
3.0

WP Engine

30%
1 Rating

Usability

HostGator

N/A
0 Ratings
10.0

WP Engine

100%
1 Rating

Support Rating

7.7

HostGator

77%
9 Ratings
7.7

WP Engine

77%
12 Ratings

Likelihood to Recommend

Newfold Digital (Endurance + Web.com)

HostGator for email, domain and website hosting--delightful, 100% satisfied! Have always had ample capacity for company email needs, features work well. I have used it off and on for several organizations since 2011. HostGator website building is fairly straightforward, although I wouldn't recommend it for first-time web designing. The pluses on the HostGator website builder: great-looking themes, adequate webpage capacity, really cool scrolling capabilities, which trends well now. Easier than building a WordPress website from scratch, which can also be done for free in HostGator. I'd say it's limited compared to feature-rich WP, but it designs as nicely as Wix.
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WP Engine

New users to WordPress can rejoice with a very hands-off hosting approach. If 100% uptime is not essential, you can get breakneck speeds with minimal tinkering using their platform. If you need to get up and running quickly and scale as required, the cost-benefit is here, although you need to pay a lot to get the most from it.
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Pros

Newfold Digital (Endurance + Web.com)

  • The pricing is a big feature for this hosting company
  • Every three years when the hosting contract is coming to an end, they offer a reduced fee to upgrade your server plan, which is more cost effective than renewing at the regular rate for whatever plan you're currently using.
  • The customer service workers are professional and friendly.
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WP Engine

  • I love the database backups and how quickly & easy it is to restore from an old backup point. This gives me & my clients confidence that any change can be rolled back.
  • The built in caching & CDN mean that I have to spend less time worrying about the speed of the server & site. The caching has some side-effects that take getting used to (on-page dynamic PHP code sometimes needs to be moved to API endpoints), but this is true for most caching systems.
  • They have really good support for multiple environments. It's very easy to have separate production & staging environments. It's also very simple to deploy from staging to production, making product launches and large scale website copy changes much easier to coordinate.
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Cons

Newfold Digital (Endurance + Web.com)

  • Support could be better, it takes a long time to connect with somebody
  • You need to pay extra for a backup you can rely on
  • SiteLock is sold separately, but did not help when we were hacked
  • Site seems to slow down from time to time
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WP Engine

  • I'd like to see WP Engine offer their own monitoring solution. When I say monitoring, I mean specific use cases that may end up being something you could script. This would keep customers from having to pay for additional services like Pingdom, New Relic, etc.
  • I would like to see some proactive analysis done by WP Engine on their customer sites - at least on their home pages, and offer up suggestions. This kind of goes along with the other example.
  • Finally, it would be nice to see a "lighter" offering, perhaps a plan that costs $49 for those who want to host only a few sites, or even 1 site.
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Pricing Details

HostGator

Starting Price

$2.75 per month

Editions & Modules

HostGator editions and modules pricing
EditionModules
Hatchling$2.751
Baby$3.502
Business$5.253

Footnotes

  1. per month
  2. per month
  3. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

WP Engine

Starting Price

$29 per month

Editions & Modules

WP Engine editions and modules pricing
EditionModules
Startup$25.001
Growth$95.002
Scale$241.003

Footnotes

  1. *Per Month
  2. *Per Month
  3. *Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

*Pricing for annual contract.

Likelihood to Renew

Newfold Digital (Endurance + Web.com)

Because we have in house technical support to compensate the lack of quality HostGator tech support, and because the price continues to be affordable the business is likely to continue using HostGator. They provide what the business needs and we have in house support to maintain it.
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WP Engine

I was in a situation where I had to bolt Wordpress on to an existing infrastructure that could not support it. If I ever end up in that situation again, please kill me. Other than that reasonably common use case, I don't think it offers a lot of value over robust shared hosting, virtual private server (VPS) or dedicated servers.
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Usability

Newfold Digital (Endurance + Web.com)

No answers on this topic

WP Engine

It took very little time to learn their dashboard for managing WordPress sites. Their built-in tools are really well done, and the addition of security and CDN tools is great.
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Support Rating

Newfold Digital (Endurance + Web.com)

While you will get support from HostGator, it seems to be a different level from 8-10 years ago. It may take 15-20 minutes to get someone on chat, and unless you follow up, I've found followup email support to take a couple of days. If you stick with it, though, you will get support, and I've never had a problem they couldn't help with.
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WP Engine

Support is generally great. Enterprise support is fantastic, with little to no wait times. I find that chat support can almost always take care of the problem without escalating to a ticket for a higher level of troubleshooting. The chat support for many other hosting providers can only handle basic issues. This is a big bonus for us to get quick and helpful answers.
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Alternatives Considered

Newfold Digital (Endurance + Web.com)

I prefer HostGator over GoDaddy. HostGator does have better and more reliable customer support, and the user interface and user experience are overall much more friendly and easier to use. GoDaddy does have downtime associated with their hosting in my experience, but I have not experienced that with HostGator.
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WP Engine

While we still use GoDaddy for some services, WP Engine definitely has been a major upgrade for our WordPress hosting. In addition to faster load speeds, WP Engine has been more adept at allowing us to manage a high number of websites without straining the system. We have never used Network Solutions for our own hosting needs, but when we do interact with them on behalf of our clients, their systems always seem to be clunky and hard to use, and they often overcharge customers by selling them products they do not need.
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Return on Investment

Newfold Digital (Endurance + Web.com)

  • Usage of resale options easily quadrupled the money I was spending on HostGator
  • Trust in the host has to be earned, and HostGator has not retained that for me -- it will be a while before I feel confident in their uptime again
  • Overall, HG has been a positive impact on my business as a web developer
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WP Engine

  • WP Engine reduces our time investment and upkeep costs which increases our margins.
  • WP Engine simplifies site management with a built-in development server, which saves us headaches.
  • WP Engine itself is positioned as a premium service, which allows us to use their branding as a tool to close sales.
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