What users are saying about
Top Rated
192 Ratings
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100 Ratings
Top Rated
192 Ratings
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Score 8.6 out of 100

UserTesting

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100 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Hotjar

Hotjar is suitable for tracking data. If you know a certain page isn't being visited on a site, Hotjar may provide extra insight into how many users are clicking CTAs to that page for instance. So Hotjar is a good tool to know the 'why' if something is going wrong on your website.Hotjar is less appropriate for use on its own; it should be used in conjunction with other data. This is because it can be unreliable. For instance, a heatmap may be unreliable if it hasn't rendered correctly.
Sarah O'Donnell | TrustRadius Reviewer

UserTesting

UserTesting is well suited for companies who need to get customer verbatims for their company (either through written or verbal responses) who also need assistance in getting a wide panel of users. UserTesting is not only the industry standard for interviewing users but it's panel of users is so great that most likely, any kind of company will be able to screen UserTesting's userbase to find the right customers they need to interview.
Anonymous | TrustRadius Reviewer

Pros

Hotjar

  • User session video capture - HotJar allows us to conduct usability testing as if we were sitting behind a user, interacting with our web software. Although we don't get audio, we can see exactly how a user interacts and moves around our software. We can see clicks, mouse movements, time spent during any given activity, and more. And best of all, the video timeline gives us timestamps/markers where major interactions happened, allowing us to find those interactions quickly.
  • Hot spot heat maps - Just like any good analytics tool, HotJar provides great colored heat maps of how frequently users clicked/interacted on different parts of our web page. This gives us a quick, at-a-glance idea of what our users are focusing on.
  • Dynamic user surveys - Sometimes pure interaction data is not enough to get the info we need. Luckily, HotJar gives us the ability to create dynamically-driven surveys on our web app. These surveys can be change without needing to re-deploy our entire application - they can be updated through the HotJar tool.
Anonymous | TrustRadius Reviewer

UserTesting

  • Flexibility- you can do so much with the tool - it's really is up to you.
  • Support - between the commUnity, UserTesting University, and their support team, I feel very supported in my testing and never feel "lost."
  • Collaboration - it's easy to help my colleagues build out their tests.
Anonymous | TrustRadius Reviewer

Cons

Hotjar

  • The video recording feature is very slow to use. I know there is a very powerful process going on (saving your CSS and the DOM movements you make) but anyway it's slow to use.
  • Hotjar itself is heavy and has effects on your load times. This is a very important issue and I hope they're working on that.
  • Adding more segmentation would be nice. For example, being able to connect your API or more information to show relevant polls or feedback buttons to certain users. Aggregated info is hard to process.
Santiago Valdés | TrustRadius Reviewer

UserTesting

  • Wish there was a way to add different audiences after a test has launched
  • Wished there was a way to add folders or organizations to the tests
  • More controls as to what participants are chosen. For example, I'd like a wide range of participants between ages 18 and 65 and not get 3 18-year-olds in a row.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

Hotjar

Hotjar 5.1
Based on 2 answers
Even though the heat maps and user recordings were useful, our website was significantly slowed down after we installed Hotjar, so much so, that it took over a minute for our blog to load. The data that we gathered was not worth the length that it took our website to load.
Patrick Eng | TrustRadius Reviewer

UserTesting

UserTesting 10.0
Based on 3 answers
UserTesting has drastically changed the way we research. We are now conducting research at a scale and pace that would be impossible to replicate using our traditional recruitment methods. Additionally, the ease of sharing information and findings out of UserTesting has made our research more dynamic and engaging to stakeholders. We can't imagine a situation in which we step backwards now that we have demonstrated the expansion capability UserTesting provides to an in-house UX research practice.
Anonymous | TrustRadius Reviewer

Usability

Hotjar

Hotjar 9.0
Based on 3 answers
It has never taken me more than a few seconds to figure out how to do what I want to do. I hope the Hotjar team remains committed to keeping the software intuitive to use as they continue to add more capabilities!
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.9
Based on 42 answers
  1. For a tool that is used for usability, I feel there can be some improvements!
  2. New features are often hard to find and functionalities that I do use everyday seem to have a learning curve, such as finding a video clip. I really want to be able to filter and be able to find these more easily.
  3. Search needs to be improved. I used to be able to search all text entered in the summary field and this is no longer available.
  4. Better reporting! Needs to format the Excel downloads and/or provide summary information in the tool.
  5. Needs to allow me to copy questions between study types--similar to Qualtrics, where I can copy anything from any study or block.
Linda Borghesani | TrustRadius Reviewer

Support Rating

Hotjar

Hotjar 9.0
Based on 1 answer
Support has been responsive and helpful. But isn't available by chat.
Anonymous | TrustRadius Reviewer

UserTesting

UserTesting 8.4
Based on 52 answers
This is the best tool for doing moderated and unmoderated user tests. It's easy to use. It's intuitive. The support team is incredibly helpful. It's much more affordable than the competitors' platform and they are always adding new features. I can't say enough good things about UserTesting.
Sara Lerner | TrustRadius Reviewer

Implementation Rating

Hotjar

No score
No answers yet
No answers on this topic

UserTesting

UserTesting 10.0
Based on 2 answers
From a technical perspective, the implementation was extremely smooth. Most of the change management / implementation hurdles were clearing use of the tool through our various security, legal, and information privacy teams. Once these concerns were addressed (UserTesting.com was very helpful in providing all the needed documentation), the implementation process was very simple and we were able to get going right away.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Hotjar

No other solution offers the full suite of visitor recording, heatmapping and scroll mapping, polls, surveys, and funnel tracking at such a reasonable price point. Every other solution compromises either on features or price, with many sacrificing on both - fewer features and higher cost. Additionally, Hotjar's support is exceptional in comparison to alternatives, ferreting out bugs and recommending solutions for specific isolated issues on live chat or within 24 hours via email.
J.P. VanderLinden | TrustRadius Reviewer

UserTesting

All the tools we had evaluated before purchasing had similar features but the one thing that set UserTesting apart from the rest was the size and reach of their user base. We needed to reach global audiences and at the time of our choice, only UserTesting was able to reach a large size of audiences in non-English speaking countries. That, specifically, was the reasoning behind our choice.
Berk Sarper Senol | TrustRadius Reviewer

Return on Investment

Hotjar

  • User Testing Alternative - Instead of hiring UX testers, we can leverage our actual customers to determine how they use our website. This has helped frame website redesign discussions on several occasions.
  • Landing Page Design - We've designed our landing pages based on user feedback from heatmaps we've gathered from Hotjar. Understanding where to place CTAs and other pieces based on user interaction has helped us streamline our landing page design.
  • Device Usage - Part of the data provided by Hotjar includes which device a user is visiting from. This helps us understand how mobile users work differently than desktop users.
Sasha Fritzel | TrustRadius Reviewer

UserTesting

  • Better user experience. We've used UserTesting to iterate through numerous designs before finding a solution that works well for users. This has saved us from countless failed product launches.
  • Faster time to market. We can build lightweight prototypes using Sketch and InVision, and test them without writing any code. That means we can move much faster overall.
Anonymous | TrustRadius Reviewer

Pricing Details

Hotjar

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
No

Hotjar Editions & Modules

Edition
Basic$01
Pro$292
Business$893
  1. 2k pageviews per day
  2. per month; 10k pageviews per day
  3. per month; 20k pageviews per day
Additional Pricing Details

UserTesting

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

UserTesting Editions & Modules

Additional Pricing Details

Add comparison