Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot CRM
Score 8.5 out of 10
N/A
HubSpot’s CRM enables growth-minded businesses to optimize their relationships with leads and customers. Through harnessing the power of carefully crafted sales, marketing, customer service, content management, and operations tools, the software aims to make it easy to unify team strategy and drive conversion. Additionally, the software allows users to connect with over 875 integration apps, APIs, and solutions partners to create a customizable user experience that suits the way teams work.…
$0
Per Month [Unlimited Users]
Pipedrive
Score 7.9 out of 10
N/A
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
$24
per month
Pricing
HubSpot CRMPipedrive
Editions & Modules
Free Forever
$0
Per Month [Unlimited Users]
CRM Bundle
$50
per month
Essential
$14
per month (billed annually)
Advanced
$29
per month (billed annually)
Professional
$49
per month (billed annually)
Power
$64
per month (billed annually)
Enterprise
$99
per month (billed annually)
Offerings
Pricing Offerings
HubSpot CRMPipedrive
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsMonthly plans are available. The Essentials monthly plan at $24 per month.
More Pricing Information
Community Pulse
HubSpot CRMPipedrive
Considered Both Products
HubSpot CRM
Chose HubSpot CRM
HS is used with the new company I recently started working with. In my previous role, we had utilized Pipedrive and then eventually migrated to HS.
Chose HubSpot CRM
(NOT SURE IF I TAGGED THE RIGHT VERSION OF Salesforce) My previous organization built so many customizations in Salesforce that it made it nearly impossible to use them efficiently, and it wasn't very good. Finance ran the show on the CRM adoption and didn't consult sales …
Chose HubSpot CRM
- much more user friendly
- less bugs/mistakes
- i liked pipedrives deal layout though
Chose HubSpot CRM
Pipedrive is much better,. Its simpler to look at. UI/UX needs to be much better
Chose HubSpot CRM
HubSpot is much more dynamic that Pipedrive, but also more expensive, especially if you want add-on features.
Chose HubSpot CRM
Pipedrive was a little bit lacking and it was very simplistic as a starter package for someone who wants something other than a spreadsheet to get started. I remember features like making you have to set an additional task when you complete one, but that's not always the way …
Chose HubSpot CRM
HubSpot is not as in-depth or detailed as some of the other CRM options out there. This also means that it can be a bit quicker to learn as it does not have as many features and it has a relatively simple interface that is easy to use. However, other tools out there have more …
Chose HubSpot CRM
It is more sales-focused and has more robust features that integrate with other areas of our business, such as the website, marketing, and automating tasks and follow-up emails. The other apps required more work as CRMs, whereas Hubspot seemed more plug-and-play.
Chose HubSpot CRM
I answered in a previous question.
Chose HubSpot CRM
HubSpot provides more features when it comes to managing contacts and automating activities. HubSpot also provides a better solution when it comes to cooperating between teams.
Chose HubSpot CRM
I am not sure. I came to the company with Hubspot already in place but obviously it fits well to us.
Chose HubSpot CRM
At the time of selection, HubSpot had a better user interface, integration capability and combined functionality of several marketing tools in one.
Chose HubSpot CRM
It is ten times more effective than alternative solutions and a lot more cost-efficient.
Chose HubSpot CRM
More marketing data. Easy process from marketing to sales.
trackable data and much more filters
ease of making meetings with customers.
Chose HubSpot CRM
Hubspot works better than the others and is more useful for the overall team. It isn't the best for an adtech environment as we use different metrics to make our deal happen but it is customizable so we have put some work into it to make it suit our needs
Chose HubSpot CRM
HubSpot provides a much more robust product than Pipdrive. It also offers the education component that we didn't have with Pipdrive. I also looked at Salesforce, which offered a much more complicated learning tool for our students. Hands down, HubSpot is the best choice for …
Chose HubSpot CRM
In the growing phase of our organization and new users, HubSpot was abe to communicate effectively what to do to learn the system and also the help of the overseas persons made us more informed on learning. The helpdesk was very helpful in assisting with any queries and also …
Chose HubSpot CRM
Hubspot is ideal for a smaller set up like ours that requires less onboarding time, easy to set up without having to pay for a consultant, extremely friendly UX and also lighter on the pocket compared to SFDC.
Chose HubSpot CRM
In all of them you can create sales funnels, assign follow-up tasks and view reports. We use HubSpot because it has more functionalities to automate business processes, which is the part that I see comparing functionality versus price.
Chose HubSpot CRM
hubspot seemed like the better fit. i was not involved in the full decision process but when i tried both i enjoyed the hubspot feel better and it was more simply laid out for us. i gave my feedback back to our team and they made the decision from there.
Chose HubSpot CRM
Each did not have all the features we use in HubSpot, and did not display data/information as easily as HubSpot.
Pipedrive
Chose Pipedrive
Pipedrive has an excellent UI, email tracking features, and the ability to display contact information and notes about each individual. It allows us to integrate other systems with a high degree of automation, which is crucial to our workflow. Easy to pick up and use, with …
Chose Pipedrive
It is easier to use and more specific. I think HubSpot has a lot and can be overwhelming or confusing at the start. It is cheaper, and the automation is easier to configure. I think it is a better option to start with Pipedrive software. Try it and check for yourself.
Chose Pipedrive
Pipedrive is less complex and far more affordable. It is missing some of the marketing tools (email marketing, adspend tracking, etc.) But for a small team this tool is far superior. It cuts out the fluff and focuses on helping you manage a pipeline. And the cost is a million …
Chose Pipedrive
Better integrations, dashboards, reporting, and tasks
Chose Pipedrive
I'm a huge fan of HubSpot. It is more aligned with how most salespeople work than any other CRM out there. It's modern enough that you don't have to spend hours trying to figure out how to do things. While they continue to raise the price, it is still a great value.
Chose Pipedrive
Pipedrive is extremely lightweight, but extremely powerful as you get deeper into it. My 61 year old father will use it, when he won't even use email on desktop. Pipedrive is inexpensive and easy to adopt. It's also easy to adapt, adding custom fields, deal stages, and other …
Chose Pipedrive
Pipedrive is nowhere near as capable as Salesforce, but it's also much easier to manage. I think of Pipedrive as a simple version CRM that is good for managing inbound lead's interests in an organized way. When you have a larger sales structure with different components and …
Chose Pipedrive
I think that for a smaller sales team and for simply getting your reps off of pen and paper and into a digital system that can be managed, Pipedrive is the perfect system to get the sales team moving and thinking along the lines of a team selling approach. What Pipedrive is not …
Chose Pipedrive
Pipedrive is more expensive but does all of the following better: Data import and export is simple, you can efficiently manage your company’s sales pipeline, and it offers full sales management features. Ultimately, the full feature set is what we needed at that point in time …
Chose Pipedrive
Pipedrive is a mature product that is feature-rich, but simple. It can be used as minimally as possible and is still a fantastic contact manager. But it is robust, and can really automate a lot of the sales process if used correctly.
Top Pros
Top Cons
Features
HubSpot CRMPipedrive
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot CRM
7.9
1572 Ratings
3% above category average
Pipedrive
6.3
59 Ratings
20% below category average
Customer data management / contact management8.61517 Ratings6.515 Ratings
Workflow management8.21484 Ratings7.812 Ratings
Territory management5.9184 Ratings6.68 Ratings
Opportunity management8.21418 Ratings8.857 Ratings
Integration with email client (e.g., Outlook or Gmail)8.41529 Ratings7.255 Ratings
Contract management8.0185 Ratings3.09 Ratings
Quote & order management7.41035 Ratings5.17 Ratings
Interaction tracking8.41474 Ratings7.113 Ratings
Channel / partner relationship management7.9186 Ratings4.39 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot CRM
7.1
1045 Ratings
6% below category average
Pipedrive
2.9
7 Ratings
89% below category average
Case management7.2973 Ratings4.76 Ratings
Call center management7.1841 Ratings1.15 Ratings
Help desk management7.0894 Ratings3.16 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot CRM
8.3
1386 Ratings
9% above category average
Pipedrive
8.6
40 Ratings
13% above category average
Lead management8.21307 Ratings8.440 Ratings
Email marketing8.51318 Ratings8.74 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot CRM
7.5
1438 Ratings
1% below category average
Pipedrive
7.1
58 Ratings
7% below category average
Task management7.91380 Ratings9.055 Ratings
Billing and invoicing management6.9713 Ratings4.15 Ratings
Reporting7.71271 Ratings8.254 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot CRM
7.8
1403 Ratings
3% above category average
Pipedrive
5.1
60 Ratings
39% below category average
Forecasting7.51105 Ratings5.111 Ratings
Pipeline visualization8.21332 Ratings8.560 Ratings
Customizable reports7.71293 Ratings1.78 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot CRM
7.3
1340 Ratings
3% below category average
Pipedrive
6.1
56 Ratings
21% below category average
Custom fields7.71313 Ratings7.156 Ratings
Custom objects7.41141 Ratings7.646 Ratings
Scripting environment6.3132 Ratings1.04 Ratings
API for custom integration7.6931 Ratings8.539 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot CRM
8.5
1298 Ratings
2% above category average
Pipedrive
7.3
54 Ratings
13% below category average
Single sign-on capability8.51160 Ratings6.112 Ratings
Role-based user permissions8.51235 Ratings8.452 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot CRM
7.1
885 Ratings
2% below category average
Pipedrive
1.1
5 Ratings
147% below category average
Social data7.1867 Ratings1.15 Ratings
Social engagement7.1857 Ratings1.15 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot CRM
7.7
993 Ratings
8% above category average
Pipedrive
3.6
7 Ratings
66% below category average
Marketing automation7.7986 Ratings3.67 Ratings
Compensation management7.6648 Ratings3.54 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot CRM
7.9
1180 Ratings
5% above category average
Pipedrive
8.2
53 Ratings
9% above category average
Mobile access7.91180 Ratings8.253 Ratings
Best Alternatives
HubSpot CRMPipedrive
Small Businesses
Salesmate
Salesmate
Score 9.8 out of 10
Salesmate
Salesmate
Score 9.8 out of 10
Medium-sized Companies
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
Enterprises
Creatio
Creatio
Score 9.2 out of 10
Creatio
Creatio
Score 9.2 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
HubSpot CRMPipedrive
Likelihood to Recommend
8.4
(1616 ratings)
8.8
(63 ratings)
Likelihood to Renew
9.8
(29 ratings)
8.0
(3 ratings)
Usability
8.2
(1463 ratings)
9.0
(16 ratings)
Availability
-
(0 ratings)
8.2
(1 ratings)
Support Rating
6.7
(23 ratings)
8.4
(15 ratings)
Implementation Rating
7.9
(8 ratings)
8.2
(1 ratings)
User Testimonials
HubSpot CRMPipedrive
Likelihood to Recommend
HubSpot
As I mentioned earlier, HubSpot helps organize the sales leads we contact. It makes it more accessible from the angle that we do not duplicate our work by contacting the same client by two different people. In addition, we can track the work and add reminders to follow up.
Read full review
Pipedrive Inc.
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes.
Read full review
Pros
HubSpot
  • Personalized email campaigns: It helps to create highly effective personalized emails with its wonderful content tokens.
  • Scheduling of meetings: It eliminates the bottlenecks in the process of meeting schedule with its amazing integrating capabilities with other calendar tools like Google calendar. It also ensures the automatic reminders of meetings to the participants of meeting.
  • Automation for follow-up : With its feature called "sequences", follow-up emails made easy.
Read full review
Pipedrive Inc.
  • Great visual visibility of the funnel plus easy to drag the deals across the stages
  • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
  • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
Read full review
Cons
HubSpot
  • A lot of my companies have one URL for a ton of branches and each branch has their own name and location so I have to manually enter all the information because they all have the same URL so I can't easily use an Excel file to import those contacts so a faster solution to this would be appreciated
  • Making Corporate and branch associations is very tedious, it would be nice if the companies that all share the same url would automatically associate with the corporate company so I didn't have to manually do it
  • I would like to not see all the extra feature tabs in my layout because I am not using them so it would be nice to be able to turn them off (even the ones that are in my plan that I don't use, it would be nice to turn them off)
Read full review
Pipedrive Inc.
  • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
  • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
  • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
Read full review
Likelihood to Renew
HubSpot
To be honest there are some barriers due to which we are unable to use Hubspot at it's full potentials. The region that we work in has some restrictions that don't allow us to make calls or text which leaves us to just Email to the client.
Read full review
Pipedrive Inc.
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
Read full review
Usability
HubSpot
I think the usability is great. I am able to train a new agent with zero experience in our process with HubSpot in a day or less. They can be proficient in using HubSpot quickly, the way I've designed it to work, in less than a week. I am able to load new leads, set calling campaigns, and start prospecting quickly. I've even had to call customer service for help, and they were super helpful.
Read full review
Pipedrive Inc.
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
Read full review
Support Rating
HubSpot
Because when I needed help HubSpot responded immediately and provided me with the information I needed which enabled me to realize that HubSpot was even more customizable and easier to use than I thought! And I already thought HubSpot was very user friendly and easy to use, and then Support showed me how to manipulate the settings, columns and the appearance of the tool.
Read full review
Pipedrive Inc.
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Read full review
Implementation Rating
HubSpot
If you've had any prior experience with cloud based marketing automation or group communication tools, you can do the implementation without paid outside support. Though getting to a SLA (service level agreement) would be best achieved with the help of a third party who can facilitate
Read full review
Pipedrive Inc.
Experiment is the only way to start
Read full review
Alternatives Considered
HubSpot
HubSpot is different as it allows us to see all deals as we wanted to compare to others as other apps don't have those features Hubspot has to view deals in different views and make it according to your pipelines the way you want to see the deals and data track the daily reports very easily and review our own performance for the day to grow more.
Read full review
Pipedrive Inc.
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Read full review
Return on Investment
HubSpot
  • HubSpot is great for tracking deals - we use the deal pipeline to understand the part of the lifecycle that each and every deal is currently in. It also provides good historical information.
  • The contacts section is great for storing and managing engaged users for our mailing list. We utilise this feature with the free version.
  • The customisable dashboard is a great feature that enables you to keep the most important information on the home screen at log-in
Read full review
Pipedrive Inc.
  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Read full review
ScreenShots

HubSpot CRM Screenshots

Screenshot of Store, track, manage, and report on the deals (sometimes referred to as “opportunities”) your sales team is working.Screenshot of Our contact record enables your team to record and retrieve information on anyone your business interacts with, helping everyone to stay on the same page.Screenshot of The product library gives you visibility into the goods and services you sell, then associates them with individual deals. With products, you can easily track what you're selling to your customers and from what channels.

Pipedrive Screenshots

Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of