What users are saying about
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Top Rated
427 Ratings

HubSpot Sales Hub

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Top Rated
427 Ratings
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Score 8.6 out of 100
38 Ratings
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Score 8.6 out of 100

Feature Set Ratings

    Incident and problem management

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    8.5

    HubSpot Service Hub

    85%
    HubSpot Service Hub ranks higher in 6/6 features

    Organize and prioritize service tickets

    N/A
    0 Ratings
    8.9
    89%
    11 Ratings

    Expert directory

    N/A
    0 Ratings
    7.9
    79%
    4 Ratings

    Subscription-based notifications

    N/A
    0 Ratings
    8.2
    82%
    6 Ratings

    ITSM collaboration and documentation

    N/A
    0 Ratings
    7.6
    76%
    5 Ratings

    Ticket creation and submission

    N/A
    0 Ratings
    9.1
    91%
    11 Ratings

    Ticket response

    N/A
    0 Ratings
    9.4
    94%
    11 Ratings

    Self Help Community

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    8.9

    HubSpot Service Hub

    89%
    HubSpot Service Hub ranks higher in 2/2 features

    External knowledge base

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Internal knowledge base

    N/A
    0 Ratings
    8.9
    89%
    10 Ratings

    Multi-Channel Help

    HubSpot Sales Hub

    Feature Set Not Supported
    N/A
    8.1

    HubSpot Service Hub

    81%
    HubSpot Service Hub ranks higher in 5/5 features

    Customer portal

    N/A
    0 Ratings
    9.1
    91%
    4 Ratings

    IVR

    N/A
    0 Ratings
    7.0
    70%
    3 Ratings

    Social integration

    N/A
    0 Ratings
    7.2
    72%
    4 Ratings

    Email support

    N/A
    0 Ratings
    7.8
    78%
    6 Ratings

    Help Desk CRM integration

    N/A
    0 Ratings
    9.3
    93%
    6 Ratings

    Attribute Ratings

    • HubSpot Sales Hub is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    8.9

    HubSpot Sales Hub

    89%
    112 Ratings
    8.7

    HubSpot Service Hub

    87%
    12 Ratings

    Likelihood to Renew

    10.0

    HubSpot Sales Hub

    100%
    6 Ratings

    HubSpot Service Hub

    N/A
    0 Ratings

    Usability

    8.8

    HubSpot Sales Hub

    88%
    5 Ratings

    HubSpot Service Hub

    N/A
    0 Ratings

    Support Rating

    8.3

    HubSpot Sales Hub

    83%
    6 Ratings

    HubSpot Service Hub

    N/A
    0 Ratings

    Implementation Rating

    9.1

    HubSpot Sales Hub

    91%
    2 Ratings

    HubSpot Service Hub

    N/A
    0 Ratings

    Likelihood to Recommend

    HubSpot

    HubSpot Sales Hub is perfect for my role in the software world. Any SaaS company should use HubSpot Sales Hub to keep track of their deals and accounts. I don't have much experience working in other industries with HubSpot Sales Hub, but I'm sure that there are some use cases where smaller companies that don't need as many tech integrations would find HubSpot Sales Hub as over kill.
    Read full review

    HubSpot

    It all depends on what business you're operating. You should also consider your needs, goals, and pain points when looking at [HubSpot] Service Hub. If you’re in need of a tool that will help you manage everything from start to finish, then yes HubSpot might be something to consider. It’s truly an all-in-one platform for everything and anything marketing, sales, and customer support, all in one place.
    Read full review

    Pros

    HubSpot

    • The sales funnel makes it easy to predict and track how sales development is going.
    • It enables us to run all our businesses as a single unified solution using a single system from the ground up.
    • It's the catalyst for our digital transformation and works well with HubSpot and other marketing systems.
    Read full review

    HubSpot

    • It makes it easier for us to keep track of customer awareness and review in one spot.
    • The great thing about how easy it is to use all of its fantastic tools.
    • The ability to check customer retention.
    • It's easy to track and measure the success of our organization's sales team.
    • This is a fantastic all-in-one customer success suite that includes ticketing.
    Read full review

    Cons

    HubSpot

    • I find the interface to be a bit unorganized and sometimes the information added about projects looks clogged which sometimes makes it difficult to access specific information.
    • Sometimes we have to deal with different currencies because we have clients all over the world but the exchange rate tool is not always accurate, causing us to slow down our work.
    Read full review

    HubSpot

    • Need to be able to customize and prioritize tiles when in deal view
    • Should have web forms and telescripts built into the program (templates)
    Read full review

    Pricing Details

    HubSpot Sales Hub

    Starting Price

    Editions & Modules

    HubSpot Sales Hub editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      HubSpot Service Hub

      Starting Price

      $50 per month

      Editions & Modules

      HubSpot Service Hub editions and modules pricing
      EditionModules
      Starter$50 ($45)1
      Professional$400 ($360)2
      EnterpriseStarting at $1,2003

      Footnotes

      1. monthly (annually)
      2. monthly (annually)
      3. per month

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      HubSpot

      Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
      Read full review

      HubSpot

      No answers on this topic

      Usability

      HubSpot

      Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
      Read full review

      HubSpot

      No answers on this topic

      Support Rating

      HubSpot

      Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
      "Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
      Read full review

      HubSpot

      No answers on this topic

      Implementation Rating

      HubSpot

      It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
      Read full review

      HubSpot

      No answers on this topic

      Alternatives Considered

      HubSpot

      Mostly my experience was with Buildertrend. It's a great platform for jobs in construction. It does everything we need and we will likely stick with it forever. BUT... We did not feel that it has anything compared to Hubspot in terms of Sales and Marketing Tools. Buildertrend is fantastic for official, contracted, construction jobs that are being completed but not so much for the massive pool of thousands of leads coming and going. It just would never keep up with Hubspot Sales Hub or Marketing Hub.
      Read full review

      HubSpot

      Hubspot Live chat is not the most feature backed but its core service is solid and gets the job. Other live chat software like Live Chat or Zendesk has more features but most of those features are not needed for the everyday biz user
      Read full review

      Return on Investment

      HubSpot

      • Positively it allows us to keep track of all our clients so that we don't miss anything and lose a potential client. So we can handle more clients at the same time.
      • Our old CRM allowed us to automatize a lot of email follow ups, with HubSpot the functionality is there you just have to pay more to have it.
      • Everything is more organized and following our process through HubSpot we have been able to close more deals than in years before.
      Read full review

      HubSpot

      • Lead management has become more streamlined
      • Sales targets are visible; any changes made can be easily tracked and accounted for
      • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals
      Read full review

      Screenshots

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