What users are saying about
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Top Rated
308 Ratings
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Top Rated
280 Ratings

HubSpot Sales Hub

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Top Rated
308 Ratings
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Score 8.6 out of 100

Pipedrive

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Top Rated
280 Ratings
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Score 8.6 out of 100

Likelihood to Recommend

HubSpot Sales Hub

If you have a large sales team the HubSpot professional suite at $800 dollars a month is well suited, it comes with a lot of functionalities that lets you automatize tasks and keep control of your leads and progression of each deal. For a small sales team, it is a lot harder because the cost for 3-4 people goes up. They should have an overall cost but it would be good if they had an individual cost for smaller companies that includes all features.
Ana Dawson | TrustRadius Reviewer

Pipedrive

It is playing an important role in our organization because it has smart sales management features which help us boost our sales effectively. It provides
the services where we can see our sales pipeline and all significant
activities. I really like the way it is providing services and giving its best.
This great CRM will give you extraordinary performance and will never make you
feel disappointed.
Melissa hush | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

HubSpot Sales Hub
Pipedrive
6.4
Customer data management / contact management
HubSpot Sales Hub
Pipedrive
6.5
Workflow management
HubSpot Sales Hub
Pipedrive
7.8
Territory management
HubSpot Sales Hub
Pipedrive
6.6
Opportunity management
HubSpot Sales Hub
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
HubSpot Sales Hub
Pipedrive
8.3
Contract management
HubSpot Sales Hub
Pipedrive
3.0
Quote & order management
HubSpot Sales Hub
Pipedrive
5.1
Interaction tracking
HubSpot Sales Hub
Pipedrive
7.1
Channel / partner relationship management
HubSpot Sales Hub
Pipedrive
4.3

Customer Service & Support

HubSpot Sales Hub
Pipedrive
2.9
Case management
HubSpot Sales Hub
Pipedrive
4.7
Call center management
HubSpot Sales Hub
Pipedrive
1.1
Help desk management
HubSpot Sales Hub
Pipedrive
3.1

Marketing Automation

HubSpot Sales Hub
Pipedrive
8.6
Lead management
HubSpot Sales Hub
Pipedrive
8.6
Email marketing
HubSpot Sales Hub
Pipedrive
8.7

CRM Project Management

HubSpot Sales Hub
Pipedrive
6.7
Task management
HubSpot Sales Hub
Pipedrive
8.4
Billing and invoicing management
HubSpot Sales Hub
Pipedrive
4.1
Reporting
HubSpot Sales Hub
Pipedrive
7.5

CRM Reporting & Analytics

HubSpot Sales Hub
Pipedrive
5.2
Forecasting
HubSpot Sales Hub
Pipedrive
5.1
Pipeline visualization
HubSpot Sales Hub
Pipedrive
8.7
Customizable reports
HubSpot Sales Hub
Pipedrive
1.7

Customization

HubSpot Sales Hub
Pipedrive
6.2
Custom fields
HubSpot Sales Hub
Pipedrive
8.1
Custom objects
HubSpot Sales Hub
Pipedrive
7.8
Scripting environment
HubSpot Sales Hub
Pipedrive
1.0
API for custom integration
HubSpot Sales Hub
Pipedrive
7.9

Security

HubSpot Sales Hub
Pipedrive
7.4
Single sign-on capability
HubSpot Sales Hub
Pipedrive
6.1
Role-based user permissions
HubSpot Sales Hub
Pipedrive
8.7

Social CRM

HubSpot Sales Hub
Pipedrive
1.1
Social data
HubSpot Sales Hub
Pipedrive
1.1
Social engagement
HubSpot Sales Hub
Pipedrive
1.1

Integrations with 3rd-party Software

HubSpot Sales Hub
Pipedrive
3.6
Marketing automation
HubSpot Sales Hub
Pipedrive
3.6
Compensation management
HubSpot Sales Hub
Pipedrive
3.5

Platform

HubSpot Sales Hub
Pipedrive
8.3
Mobile access
HubSpot Sales Hub
Pipedrive
8.3

Pros

HubSpot Sales Hub

  • Provides a streamlined system for creating, sending, and tracking automated email campaigns to current customers as well as cold prospects. This is a huge benefit for my sales team in that we can have a one-stop-shop for prospect engagement management.
  • Playbooks in HubSpot Sales Hub has been a lifesaver by giving my sales team the step-by-step tools in order to present the best prospect discovery calls and demos. It's a simple process to follow but super effective!
  • One of the areas that Hubspot does incredibly well is they provide score rating for each and every prospect within our CRM. The score rating is based upon prospect engagement to email outreach allowing my sales team to prioritize cold/hot leads and to focus on the higher engaged prospects.
  • Another big benefit we've experienced is that HubSpot Sales Hub integrates with our CRM allowing a streamlined tech stack. This saves my sales team a lot of time managing both the CRM and HubSpot Sales Hub.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

HubSpot Sales Hub

  • Search feature is horrible. When you have a prospect on the phone and you type in their name or company it isn't always visible. You have to use emails, otherwise all other searches are suspect and have to double and triple checked.... tough to do when talking to a prospect.
  • Deal cards need to be MORE customizable (last update aside). There needs to be control (more) on what is presented on the card. Also, the order in which the cards are visible should be customizable. Allow the organization to sequence.
  • The ability to create "online reports" dynamically. Simply allow me to create a report on needed criteria and then publish the report in a custom URL that I can share with non-HubSpot users. This can be used to share with my vendors, dealers, partners who I would never allow in my system but I want to provide visibility
Ed Romaine | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

HubSpot Sales Hub

HubSpot Sales Hub 8.0
Based on 5 answers
HubSpot sales has allowed all of our teams company-wide to communicate and keep all of our information secure and organized. We are able to save time and money by using this platform, and we could not imagine turning back to the way things used to be done. We are so thankful for HubSpot Sales!
Danielle A. Pingitore | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

HubSpot Sales Hub

HubSpot Sales Hub 8.8
Based on 5 answers
It's totally clean, consistent, and easy to use/understand. I love everything about this tool! From Gmail to being in the platform everything looks similar, is orange and easy to find, and very clear and user friendly. It's intuitive and hey, if my sales reps are using it it must be good and simple!
Stephanie Casstevens | TrustRadius Reviewer

Pipedrive

Pipedrive 9.1
Based on 14 answers
I give 9 ratings to Pipedrive because of their wide availability of features. Pipedrive provides lots of features than any other platform. They provide very effective Sales & CRM managing solutions for small & medium-scale businesses. Pipedrive is very popular because of their integrations facility to integrate with more 3rd party applications or platforms for easy Sales & CRM management. Pipedrive's UI is very easy to use so that is the main advantage for users even user is a beginner.
Preet Chovatiya | TrustRadius Reviewer

Support Rating

HubSpot Sales Hub

HubSpot Sales Hub 8.3
Based on 6 answers
Usually pretty responsible and friendly and have had my questions circled back on. However, they haven't been able to answer several of the more in-depth questions I have had, but those questions may have been way too nuanced and specific so I would give the benefit of the doubt.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.4
Based on 14 answers
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Anonymous | TrustRadius Reviewer

Implementation Rating

HubSpot Sales Hub

HubSpot Sales Hub 9.1
Based on 2 answers
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
Stephanie Casstevens | TrustRadius Reviewer

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

HubSpot Sales Hub

kvCORE is provided by our brokerage. It is great, but more techie and complicated than I like. There are 10 videos on how to use it. They say the BEST CRM you can have is the ONE YOU USE. So, HubSpot [Sales Hub] allows me to use it without having to know anything different than using my Gmail. The dashboard and all the functions are simple, look familiar, and work the way you would expect them to.
Arcoma L. Lambert | TrustRadius Reviewer

Pipedrive

I work with two different teams with different objectives, Pipedrive is perfect for hot leads, management, and follow-up. Works better for integrations with Zapier or Integromat and allows more room for custom values. Friendly to use can be set up in less than 30 minutes, and the multi-platform makes it easier to use on pc or phone.
Joanna García | TrustRadius Reviewer

Return on Investment

HubSpot Sales Hub

  • We are able to consistently hit our outreach goals every week of 160 emails per SDR and BD. Sending 160 emails used to take us about 20 hours / SDR / week, and now it takes about 5-7 hours / SDR / week, based on the Sales tools.
  • We've gotten to within 75% accuracy on our sales forecasts by analyzing our Hubspot reports, and better understanding the predictability of our revenue.
  • We have saved hundreds of hours in sales training by onboarding new SDRs and BDs using Hubspot's templates and sequences.
Anonymous | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

HubSpot Sales Hub

Pipedrive

Pricing Details

HubSpot Sales Hub

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HubSpot Sales Hub Editions & Modules

Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

HubSpot Sales Hub
8.4
Pipedrive
8.8

Likelihood to Renew

HubSpot Sales Hub
8.0
Pipedrive
8.2

Usability

HubSpot Sales Hub
8.8
Pipedrive
9.1

Reliability and Availability

HubSpot Sales Hub
Pipedrive
8.2

Support Rating

HubSpot Sales Hub
8.3
Pipedrive
9.4

Implementation Rating

HubSpot Sales Hub
9.1
Pipedrive
8.2

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