HubSpot Sales Hub vs. Pipedrive

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
HubSpot Sales Hub
Score 8.6 out of 10
N/A
HubSpot Sales Hub is designed to eliminate friction by bringing tools and data together on one platform. The solution boasts email tracking and templates, and call tracking & recording.N/A
Pipedrive
Score 8.3 out of 10
N/A
Pipedrive is a customer relationship management (CRM) software built to help small teams to drive sales.
$9
per month
Pricing
HubSpot Sales HubPipedrive
Editions & Modules
No answers on this topic
Essential
$15.00
per month
Advanced
$29.00
per month
Professional
$59.00
per month
Offerings
Pricing Offerings
HubSpot Sales HubPipedrive
Free Trial
NoYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
HubSpot Sales HubPipedrive
Considered Both Products
HubSpot Sales Hub
Chose HubSpot Sales Hub
HubSpot Sales is great in terms of functionality and the abilities it offers. However, Capsule CRM and Pipedrive offer almost the same abilities to its users at a fraction of the cost. Where HubSpot Sales wins in design, look and feel and ease of integration, Pipedrive and …
Chose HubSpot Sales Hub
At that time when we started using Hubspot, Pipedrive didn't have all the features we needed, so we decided to go with Hubspot. We have been using Pipedrive before and it was good but had a limited set of tools. Hubspot offers a much better toolset.
Chose HubSpot Sales Hub
I prefer Pipedrive (I used it in a previous company), but I chose HubSpot Sales because it was free and easier to manage with HubSpot marketing for lead generation. Now, I could move to Pipedrive because I'm not using the HubSpot marketing tools anymore, but it's all already in …
Chose HubSpot Sales Hub
As mentioned before, Salesforce only makes sense for large orgs, with custom requirements and a team to implement it. Even so it's such garbage software that I'd hesitate in those cases as well. The pricing is insane and there is always another expense.
Pipedrive is just …
Chose HubSpot Sales Hub
We have tried a few for a few days but the one we used for the longest time was Pipedrive. I loved Pipedrive because they have a lot of advanced functionalities and the cost was less than HubSpot. We were able to automatize our email follow-ups and they have a great design …
Chose HubSpot Sales Hub
HubSpot Sales Hub helps our team keep track of all of our partners and customers in one place so we can market effectively and personally. Their blogs and "HubSpot academy" make it easy to
Chose HubSpot Sales Hub
The biggest issue across any CRM or sales solution is adoption and ongoing use. HubSpot's ease of use helps ensure fast ramp time and continued use. The value of understanding every interaction a prospect has with you takes the guesswork out of the sales process and allows a …
Chose HubSpot Sales Hub
We selected HubSpot sales not just for the price point vs offering ratio, but also for the integration capabilities, ease of use, scalability, UI, and report visuals. Our employees actually LIKE using HubSpot, and so we have good data instead of an expensive system that does no …
Pipedrive

No answer on this topic

Top Pros
Top Cons
Features
HubSpot Sales HubPipedrive
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
6.4
60 Ratings
Customer data management / contact management00 Ratings6.515 Ratings
Workflow management00 Ratings7.812 Ratings
Territory management00 Ratings6.68 Ratings
Opportunity management00 Ratings9.058 Ratings
Integration with email client (e.g., Outlook or Gmail)00 Ratings7.756 Ratings
Contract management00 Ratings3.09 Ratings
Quote & order management00 Ratings5.17 Ratings
Interaction tracking00 Ratings7.113 Ratings
Channel / partner relationship management00 Ratings4.39 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
2.9
7 Ratings
Case management00 Ratings4.76 Ratings
Call center management00 Ratings1.15 Ratings
Help desk management00 Ratings3.16 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
8.7
41 Ratings
Lead management00 Ratings8.741 Ratings
Email marketing00 Ratings8.74 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
6.4
59 Ratings
Task management00 Ratings7.856 Ratings
Billing and invoicing management00 Ratings4.15 Ratings
Reporting00 Ratings7.255 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
5.1
61 Ratings
Forecasting00 Ratings5.111 Ratings
Pipeline visualization00 Ratings8.661 Ratings
Customizable reports00 Ratings1.78 Ratings
Customization
Comparison of Customization features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
5.9
57 Ratings
Custom fields00 Ratings7.357 Ratings
Custom objects00 Ratings7.447 Ratings
Scripting environment00 Ratings1.04 Ratings
API for custom integration00 Ratings7.840 Ratings
Security
Comparison of Security features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
7.4
55 Ratings
Single sign-on capability00 Ratings6.112 Ratings
Role-based user permissions00 Ratings8.753 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
1.1
5 Ratings
Social data00 Ratings1.15 Ratings
Social engagement00 Ratings1.15 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
3.6
7 Ratings
Marketing automation00 Ratings3.67 Ratings
Compensation management00 Ratings3.54 Ratings
Platform
Comparison of Platform features of Product A and Product B
HubSpot Sales Hub
-
Ratings
Pipedrive
7.8
54 Ratings
Mobile access00 Ratings7.854 Ratings
User Ratings
HubSpot Sales HubPipedrive
Likelihood to Recommend
9.0
(118 ratings)
9.0
(64 ratings)
Likelihood to Renew
10.0
(6 ratings)
8.0
(3 ratings)
Usability
8.8
(5 ratings)
8.7
(16 ratings)
Availability
-
(0 ratings)
8.2
(2 ratings)
Support Rating
8.3
(6 ratings)
8.6
(16 ratings)
Implementation Rating
9.1
(2 ratings)
8.2
(3 ratings)
User Testimonials
HubSpot Sales HubPipedrive
Likelihood to Recommend
HubSpot
HubSpot Sales Hub is perfect for my role in the software world. Any SaaS company should use HubSpot Sales Hub to keep track of their deals and accounts. I don't have much experience working in other industries with HubSpot Sales Hub, but I'm sure that there are some use cases where smaller companies that don't need as many tech integrations would find HubSpot Sales Hub as over kill.
Read full review
Pipedrive Inc.
Pipedrive's lead management features are top-notch, particularly the ability to automate email correspondence and receive alerts when necessary. It has an excellent pipeline, opportunity management, and sales automation without coding: —Exceptional cost-effectiveness. —User-friendliness. —Usability. —Top-notch search filter. However, its speed could be increased because adding new actions requires numerous taps and swipes.
Read full review
Pros
HubSpot
  • The sales funnel makes it easy to predict and track how sales development is going.
  • It enables us to run all our businesses as a single unified solution using a single system from the ground up.
  • It's the catalyst for our digital transformation and works well with HubSpot and other marketing systems.
Read full review
Pipedrive Inc.
  • Great visual visibility of the funnel plus easy to drag the deals across the stages
  • The email integration that collects all relevant communication (also through the possibility of adding a deal-specific Pipedrive address on BCC)
  • The integration with Pandadoc, which we use a lot, so that Pipedrive keeps a really handy overview of the documents we have sent out / which have been signed
Read full review
Cons
HubSpot
  • I find the interface to be a bit unorganized and sometimes the information added about projects looks clogged which sometimes makes it difficult to access specific information.
  • Sometimes we have to deal with different currencies because we have clients all over the world but the exchange rate tool is not always accurate, causing us to slow down our work.
Read full review
Pipedrive Inc.
  • Showing the customers name on the pipeline page. Right now I can only get it to show the brand name twice. I wish it would replace the second brand name with the main point of contact.
  • Better reporting tools. Their reporting tools are not easy to pick up. I've spent time trying to figure it out and it isn't something I can pick up on quickly.
  • Better training options. I wish I had a personal trainer to walk me through the best way to use Pipedrive so I can get the most out of it.
Read full review
Likelihood to Renew
HubSpot
Ease of use, ease of customizability, and ease of 3rd-party integration, especially to LinkedIn Navigator, all play a vital role in our increasing reliance of HubSpot Sales for our growing sales team. Also taking into account the great training and support for HubSpot Sales available from HubSpot, including HubSpot Academy.
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Pipedrive Inc.
-2 for Its cost and +8 for the need of tracking of leads and monitoring of team.
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Usability
HubSpot
Since we launched HubSpot Sales Hub into our organisation's tech stack, we've experienced a smooth transition and implementation process for those using this solution. The ease of use and the interface experience is amazing and that was a main priority for us in the purchasing phase. So far, we've been nothing but very happy with the support, implementation, and ongoing development of our sales team adapting to the solution. Highly recommend it for usability and functionality!
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Pipedrive Inc.
There is a learning curve that caused a slow adoption but overall the UI looks great and the support is helpful when there is an issue that you need to be addressed. The marketplace integrations (developed by Pipedrive) could definitely use some work as they're not as seamless as we'd hoped for!
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Support Rating
HubSpot
Oh my goodness HubSpot Support is just amazing. I submitted a question/issue to them yesterday and by this morning I had this response:
"Hi Stephanie, I hope this finds you well and thanks so much for your patience while I was working to update the extension with my team. We were actually able to push through an update yesterday afternoon which set the default lifecycle stage to lead in the sidebar. If you take a look now, that should be in place. If it has not updated yet, I would recommend uninstalling and re-installing the sales extension so an updated version and be pushed through. Again, I want to say that I sincerely appreciate that you took the time to reach out to us and help us iron this out. HubSpot really values constructive feedback with real use-case backing to help push it along. So, thank you!"
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Pipedrive Inc.
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
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Implementation Rating
HubSpot
It was not only SUPER easy to implement, we had some amazing support from HubSpot. They scheduled a call to go over each individual tool with our team and provided guidance and best practices plus answered any questions are new users had. It was wonderful and really helped them get started confidently
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Pipedrive Inc.
Experiment is the only way to start
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Alternatives Considered
HubSpot
Mostly my experience was with Buildertrend. It's a great platform for jobs in construction. It does everything we need and we will likely stick with it forever. BUT... We did not feel that it has anything compared to Hubspot in terms of Sales and Marketing Tools. Buildertrend is fantastic for official, contracted, construction jobs that are being completed but not so much for the massive pool of thousands of leads coming and going. It just would never keep up with Hubspot Sales Hub or Marketing Hub.
Read full review
Pipedrive Inc.
I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
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Return on Investment
HubSpot
  • Positively it allows us to keep track of all our clients so that we don't miss anything and lose a potential client. So we can handle more clients at the same time.
  • Our old CRM allowed us to automatize a lot of email follow ups, with HubSpot the functionality is there you just have to pay more to have it.
  • Everything is more organized and following our process through HubSpot we have been able to close more deals than in years before.
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Pipedrive Inc.
  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
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