Likelihood to Recommend From an HR standpoint, Human Interest was a seamless integration for our company. It has also been easy for us, as far as regular maintenance because there is nothing that we need to do when we have a new hire come aboard. Human Interest does all of the work for us and without the need for micromanagement. In my position, there is not a single scenario that I can think of where Human Interest is not well suited for a business of our size and type
Read full review We use SurePayroll to make monthly payrolls in our company, as well as to close the month and year with all the income and expenses and most importantly to make tax payments. The application is perfect for making payrolls when the personnel adapted for it is not in the head office, SurePayroll has an application for mobiles that allows to make these operations remotely. The application is perfect when you want to make immediate payments, at the time of loading the payroll to the system, it proceeds to automatically perform transactions for each employee entered without any error.
Read full review Pros They sold us very well in the beginning and the original sales rep brought in his manager which also helped answer questions our executives had. Ease of use for employees seems great. Walking through as an employee is simple and quick. All electronic paperwork is great. Sending reminder emails to sign up for the 401(K) is a great feature that's easy to use. I have used these a lot! Read full review Super easy interface - honestly running payroll couldn't be easier on their site. Incredible customer service - VERY knowledgeable, professional and friendly. They will walk you through anything you need to do on the site and understand payroll, tax and benefit issues. Tax filing and payments and year-end paperwork for 1099 contractors and W-2s. They make it so easy. Read full review Cons We purchased concierge service, but contact person changes frequently, and getting support when we need it is sometimes spotty. Sometimes features of the admin dashboard / portal don't work correctly. When contact person changes for concierge service, typically we're not notified, and we don't know who to contact when an issue comes up. Read full review My chief complaint is the software sometimes requires me to have a code sent to my phone before I can continue with some process. That in itself is fine. The problem is the check box that lets SurePayroll remember the computer doesn't actually do that. I select that check box every time, but the software doesn't remember me or my computer. Fees have creeped higher every year over the last two or three years. I feel like I'm nitpicking here, though. What I spend for the service is reasonably priced for the amount of headaches it prevents. I have a case where an employee is sometimes salaried and sometimes contract. There's not a way to handle that without terminating him when he needs to switch. Read full review Likelihood to Renew We will drop Human Interest as soon as they rectify their error in withdrawing $3600 in additional fees earlier this year
Read full review The service works well and the price is worth it.
Read full review Usability The platform fully integrates with our payroll system and makes onboarding and management of plan participants extremely easy for our team. The portal is super easy for all employees to use and feel comfortable rather than intimidated with their retirement account
Read full review Reliability and Availability Easy to navigate
Read full review Performance Easy to navigate
Read full review Support Rating They have a general support email that doesn't provide a case when an email is sent. I had to email multiple times to have an issue addressed which was frustrating and impacted the rating above. Human Interest doesn't have specific account managers which means that it is especially important that the support team is responsive to questions, otherwise, it is unclear if a problem is being worked on. On the other hand, their support team proactively reached out to communicate that an employee of ours was eligible for an additional contribution as they were over 50 years old. Our payroll system had capped the individual's contribution at $19K which is the current year max for most individuals. Human Interest let us know about the additional contribution availability enabling us to quickly update the employee record for future payrolls.
Read full review SurePayroll was great when we had questions or needed support, ie. if we messed up with a payroll, needed to submit tax documents or get documents. The ease of communication between us and the organization was great and they made it easy for users to call in with support requests.
Read full review Implementation Rating We didn't realize the timewise federal guidelines take to transfer assets from one group to another.
Read full review Alternatives Considered In my other profession, CPA, I have worked with and been involved with numerous other 401K Plan providers. Paychex, Ascensus, Modern Woodman, etc. Some have been very time consuming from implementation to ongoing contributions. Human Interest is a quality organization and has a great platform with easy access and reporting. No heavy lifting and no ongoing tedius work.
Read full review SurePayroll offers a comparable service at a better rate. They are better designed for small companies who need to save money any way they can. Their fees are more appropriate than ADP but the service offerings are just as good.
Read full review Scalability Human Interest is well set up.
Read full review Professional Services Very professional
Read full review Return on Investment Our time and effort in managing the 401K plan should be considerably reduced. We have now one contact as opposed to three that we had with our old plan which will help me get answers to questions without having to determine who is in charge of what aspect of the plan. Read full review SurePayroll helps us process payroll quickly and effortlessly 97% of the time. On the rare occasion when there is an issue SurePayroll needs to address, it can take hours and hours of time over many months to get that issue resolved. Through the process, SurePayroll employees have always been professional and courteous in their communication. Read full review ScreenShots Human Interest Screenshots